Turtle Productions Ltd Reviews 

83
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Gem and Sean from Turtle Productions carried out a complete clean and restoration of my pond. I was worried about the rapidly falling water level and the team found and repaired the leak in the conc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We were delighted to tackle the pond renovation ahead of the frog spawning season. Mike and Ryan found the project in line with the predicted time estimate and went to work straight away. The inflat... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

At the risk of this seeming to be a 'staged' review, I can honestly say that I am hard pressed to fault Turtle Productions. From my first contact with Caroline in the office, followed by the init... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mike returned to my wildlife pond to tidy excessive roots and check health levels. Eight months earlier he and others from Turtle had done a 'proper' job on rehabilitation of an overgrown pond and qui... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Landschapsinrichter
  2. Verandabouwer
  3. Aannemer voor vijvers

Geschreven door het bedrijf

Pond & lake design, installation, restoration and maintenance. Commercial liner welding service nationwide. Decking services to all types of property and aquascape.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

83 reviews

5 sterren
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3 sterren
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4,7

Alle reviews

(83)

15 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great end result from a hardworking team

Gem and Sean from Turtle Productions carried out a complete clean and restoration of my pond. I was worried about the rapidly falling water level and the team found and repaired the leak in the concrete. They worked really hard and did a super job - the pond looks great and not one fish lost!
Whole-heartedly recommend.

24 juli 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Hi Pat - thank you so much for your kind words! I've literally just looked at the photos and the pond now looks great - plenty of room for the fish following the reduction of the overgrowing lily. I'll pass your comments on and welcome to the Turtle family of pond keepers! :-)

Beoordeeld met 2 van de 5 sterren

Turtle failed to fix a leak and are ghosting me

I hired Turtle to clear weed from a large pond and to find and fix a leak. They did a good job with the weed, but it soon transpired that they had failed to fix the leak. By then I had paid them in full. They came back and tried to fix it but once again failed. They then returned, said they knew where the leak was and would contact me with a date when they would return and fix it. That was mid March. Since then I’ve not heard from them and they have not replied to emails sent in April and May. They are ghosting me. I think this is extremely poor and would not recommend this company.

13 maart 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

I am so sorry to read this. Not for your review; for our lack of response. I can see your email of 19/05, which was flagged as urgent by 29/05 - let me look into this in the morning and respond.
I have now investigated and spoken directly with Anne, offering our apologies for dropping the communication ball with this - for which we have no excuse. We will hopefully resolve this over the next few weeks to Anne's satisfaction, under my monitoring.

Beoordeeld met 5 van de 5 sterren

The whole process from the beginning…

The whole process from the beginning with Caroline to the end waving goodbye to Gemma and Sean was smooth and informative.
Polite staff who all knew their stuff and were a pleasure to have in my pond!

Would thoroughly recommend.

2 juni 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Small but neat. A compact pond that requires no less a service than our big projects - thank you so much for your words, which will be shares with Gemma, Sam and the whole team.

Beoordeeld met 5 van de 5 sterren

At the risk of this seeming to be a…

At the risk of this seeming to be a 'staged' review, I can honestly say that I am hard pressed to fault Turtle Productions. From my first contact with Caroline in the office, followed by the initial visit from Lee, to the completion of the work it has been a trouble free experience. In particular, I would like to commend (and thank) Gemma, Youniss & Sam, whose hard work, boundless enthusiasm & cheerfulness have transformed my large, & very neglected, garden pond.

I will continue to employ Turtle Productions to do the yearly maintenance & any other work that should arise in the future.

J. Thornton

29 april 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thank you for your words! I reply to every review and, using your words, it sometimes seems difficult to not reply with what seems a 'staged' reply, but I've seen the pictures (Trustpilot - why can't clients post images?) and the work looks amazing - including the cheesy photo you took at the end of Gemma, Younis and Sam!!! We hope to drop back soon when the pond has settled, to photograph it and then feature it on the website. We all love what what we do and equally love it when our clients wish to express that too. Welcome to the Turtle family and, of course, we look forward to future working with you.

Beoordeeld met 5 van de 5 sterren

our pride and joy

Mike and Ryan created us a new pond which will be our pride and joy. They were friendly, knowledgeable, hardworking and clear about their remit.
They talked us through the process and kept us up to date at every stage. No fuss, no grumbles (even though our pond is not a regular shape!) just cheerful industry.
Thank you, both, for a job well done and special thanks to Mike for his helpful advice!

23 april 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thanks for your lovely words John, and also for Judiths' thank-you card left for Mike & Ryan - they were so pleased to receive it, and shared it with the team on WhatsApp. A great project - it shows what we can do, and we thank you for your business, plus looking after our team! Keep an eye out for the pond to feature online soon.

Beoordeeld met 5 van de 5 sterren

Great team!

Have been a regular customer for many years now but pond desperately needed a full water change and deep service/clean. Ryan and Yainess were a great team. It was not an easy job, but they sorted everything, kept me informed at each stage and left it in great condition. Above all you could tell how much they care about what they do. Another great Turtle team!

13 april 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Hi Mary! Many thanks for your kinds words - I'll share this with Youness & Ryan. New Turtles to the team, it's great to see that their training is working and being recognised by our trusted clients who choose to keep their business with us. They've proudly shared photo's of the job within the company and we look forward to a continued, future relationship.

Beoordeeld met 5 van de 5 sterren

Fantastic work by Gem & Ryan

Absolutely over the moon with my clean pond 😀

Gemma & Ryan were so lovely, friendly & knowledgeable. It was a pleasure to have them on site.

They drained my pond (17000 l) and looked after the fish and wildlife in the process, cleaned out of all of the silt and sludge and repotted & tidied up the plants. They left the site very clean & tidy. Thank you.

The pond looks amazing & I can see all of my fish!! I will definitely be signing up for an annual service with these knowledgeable two.

14 april 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thank you for your lovely words, Lisa. Thank you also for your understanding when we had to move your dates. I'm really pleased that Gemma & Ryan have been their normal standard; they shared the pictures of their work on our group WhatsApp - you have a beautiful pond. I hope you enjoy it and we look forward to your continued custom.

Beoordeeld met 5 van de 5 sterren

I have used Turtle for about 4 years…

I have used Turtle for about 4 years now. We have a small garden pond which gives us much pleasure and Turtle have helped us look after it. The staff are brilliant and they give good value.
When we first inherited the pond I knew nothing about how to look after it and I rang Turtle in panic several times. Always give excellent service.

20 februari 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Hey Mary, nice to hear from you again and thank you for your kind words. I keep saying "welcome to the Turtle family of pond keepers", and here you are - living proof of our claims! I'm glad your service on Friday with Mike's team went well and from the pictures he's posted to us, even in winter, its good to see the pond again.

Beoordeeld met 5 van de 5 sterren

Pond Renovation

We were delighted to tackle the pond renovation ahead of the frog spawning season. Mike and Ryan found the project in line with the predicted time estimate and went to work straight away. The inflatable tank was a super size and soon hibernating frogs were getting used to their overnight home. The job was completed on Day 2 and it is a real pleasure to see the bottom of the pond again. We look forward to accommodating some fresh aquatic plants.

10 februari 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thank you for your kind words, Ernest. I saw the photos come in on our Company WhatsApp chat and what a transformation! We look forward to hopefully planting your pond in Spring and then seeing how the pond re-matures. I'll ensure Mike & Ryan see your comments and welcome to the Turtle family of pond keepers!

Beoordeeld met 5 van de 5 sterren

A fabulous transformation.

Our old, overgrown and leaking pond has been completely transformed into a beautiful natural pool again. In just 3 days of hard work, Gemma and Ryan were truly impressive…. Even when it rained! And lovely to have around. Gemma is very generous with her knowledge too and saved plants and pond life to restart the new pond life. I have no hesitation in highly recommending Turtle Productions.

4 februari 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Hi Jane - many thanks for your kind words! Indeed - what a week of weather! We're battling it everywhere at the moment and to have our efforts rewarded with your review means an awful lot to the staff - I'll ensure Gemma & Ryan see this. Welcome to the Turtle family of Pond Keepers and we look forward to seeing you for future service and maintenance, and of course seeing how the pond matures.

Beoordeeld met 5 van de 5 sterren

Mike and Sam from Turtle Productions…

Mike and Sam from Turtle Productions did an outstanding job revitalizing our neglected pond last week. I was particularly impressed by their attentive approach to preserving the wildlife. The frogs and newts are thriving, and we take great pleasure in observing them. Well done, guys!

18 januari 2026
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Hi Brandy. Many thanks for your kind words. Whilst I own the company, all my staff work as a family. That extends to the way we treat clients and, most importantly, the pond inhabitants! Not sure we're into naming them, but I do believe past clients have named their fish after us! :-) Welcome to the Turtle family.

Beoordeeld met 5 van de 5 sterren

Gemma and Ryan restored my pond.

Gemma and Ryan replaced the liner in my fishpond and raised the water level by four inches which involved removing and re-setting all the surrounding paving slabs and pavers. The pond now looks exactly as when it was first built. They worked around some very challenging weather with good humour and professionalism.

10 december 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thank you for your kind words Geoff. I've just looked at the pictures and when you have some plants come Spring '26, it'll look stunning! I hope the fish like their extra depth. Welcome to the Turtle family of pond keepers.

Beoordeeld met 5 van de 5 sterren

Pond enlarged

Skilled, friendly people. Communicate well with the customer.

28 november 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thank you so much Peter for taking the trouble to review us. So many times these days does everyone struggle with communication - I make this a key requirement alongside customer service. Welcome to the pond family; I'll ensure your thanks are passed on.

Beoordeeld met 5 van de 5 sterren

Pond

George, Grace, and Sam did a wonderful job relining my pond, replacing the stone edging, and preserving the fish. They were knowledgeable, competent, hard working, and very personable. The pond now has a new lease of life for which I’m very grateful.

29 september 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thank you so much for your kind words, Bryan. I will ensure the team are aware. We're really pleased to hear you are enjoying your restored pond and welcome to the Turtle family of pond keepers.

Beoordeeld met 5 van de 5 sterren

Mike's return visit.

Mike returned to my wildlife pond to tidy excessive roots and check health levels. Eight months earlier he and others from Turtle had done a 'proper' job on rehabilitation of an overgrown pond and quite a bit of choking green weed and invasive plant roots. Mike's recent visit removed what I wanted gone and gave the water quality 4 perfects and 2 fines. Thanks very much for excellent service.

17 september 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Hi John. Many thanks for these kind words, which just goes to substantiate my response to most of our reviews of "Welcome to the Turtle Family of Pond Keepers" - for which you've just re-experienced. Long may it continue, and our trading relationship flourish as well as your beautiful pond! I'll ensure Mike is aware of your thoughts.

Beoordeeld met 5 van de 5 sterren

Our pond (11x8m) was originally created…

Our pond (11x8m) was originally created by Turtle many years ago and needed a complete overhaul. Full drain, clean and reduction of massive irises and other plants plus a replacement filter. Lee assessed the job and gave clear advice with recommendations. Mike, Sam and Ben arrived punctually and two days later I had a new pond with the plants repotted and positioned so that can grow back over the coming years. The team was hard working, pleasant and quiet (no radio blearing out). They completed the job without any major hitch and took away three ton bags of plants leaving little mass behind. The sludge is now on the compost heap ready for next year.
I have no hesitation in recommending Turtle and the team who came here. All it needed was coffee with milk and two sugars to keep them happy.

21 juli 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Hi Chris - thank you so much for your comprehensive review. It's been a pleasure returning to overhaul the pond and I'll ensure that Mike, Sam & Ben are aware of 'our' praise for their services. We look forward to maintaining the relationship and annual servicing with you both.

Beoordeeld met 5 van de 5 sterren

Great Team

Team arrived as agreed and worked diligently. Not missing things that needed to be looked at and taking care. Providing good advice and talking things through
Mike and George were very polite thoughtful and most of knew what they were doing

10 juli 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Many thanks Neil for your kind words. We appreciate your comments and I will ensure Mike & George are aware of your thanks. Welcome to the Turtle family!

Beoordeeld met 5 van de 5 sterren

Excellent pond renovation

Excellent work last week by Mike and Sam of Turtle Productions renovating our overgrown pond. I was especially pleased at the care they took over the wildlife. The frogs and newts are enjoying the water and we’re enjoying watching them. Great job lads.

27 juni 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Many thanks for your kind words, Anne, who is a repeat customer of ours, first joining the Turtle family in 2017. Well done too to Sam, our newest member of staff who, unlike Matt back in the very early days of Turtle, seems quite happy with frogs!

Beoordeeld met 5 van de 5 sterren

Thanks to Turtle for the new pond

Thanks to Mike and Ben for a great job transforming our pond on the hottest week of the year
The pond looks terrific now and we’re excited to see how it will finally look when all of the new plants have grown!
Thanks again
Lyn and Chris

20 juni 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thanks Lyn & Chris - I've literally just been looking at the photo's (which look great) and up popped your review! The work looks amazing and yes, once it's settled in, the matured pond should look wonderful. I hope you join our Annual Pond Service programme, so ca can provide oversight care annually and thank you for choosing Turtle Productions for this work.

Beoordeeld met 5 van de 5 sterren

Very happy with Turtle Pond Productions…

Very happy with Turtle Pond Productions who installed my pond and flowing water feature. They service it reliably and efficiently every year.

23 mei 2025
Review zonder uitnodiging
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Antwoord van Turtle Productions Ltd

Thank you so much for your trust in us over the years Dianna, and we look forward to many further years of both looking after your pond as part of our annual pond service programme, but always being on hand should you have a problem.

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