Turtle Wax Reviews 

8 emails two minutes after I accidentally clicked on product to cancel order Asked to cancel or refund. No answer phone or emails. Buyer beware

I purchased the turtle wax

Have been using turtle wax hybrid solutions products for a few years now always from resellers and it's all very good, used their own website for the first time recently and after an initial issue with a delivery mix up, I found the customer service to be excellent, my issue was dealt with quickly and I would definitely recommend them and their products to anyone. A+

The process of ordering was simple but you know things will not go well as soon as you see Evri are involved! Zero information about the delivery until I found the parcel on the doorstep. I was home but the doorbell never rang and I received no notification of delivery. I raised this with Turtle Wax customer service (sic) a week ago and had no response. I am now a former customer.

Order placed early July, still not delivered (at 27/7). The Shop app has stopped tracking as the link has expired! I can appreciate that delivery chain issues can occur BUT what is really annoying is that customer service is so automated, I can’t speak to anyone! So far I have asked for an update via 3 emails and a recorded voice mail. So disappointing.

I wish I’d looked at Trustpilot before ordering from Turtle Wax. Evri lost my parcel and I have had no response to my request for a refund from Turtle Wax. Have had to claim for a refund via my credit card company.

I purchased TurtleWax Headlight Lens Restorer with Heal Seal Technology just over a year ago. Upon my initial use of the product was a noticeable change for the positive. However, I couldn't use the product again due to only 1 each Base Coat & Lens Sealing Wipes. For "two months", I have called TurtleWax to inquire about curtosy wipes possibly being sent to me. On the separate three calls, I was told wait 7 to 10 days and curtosy wipes would be mailed out to me. I have not heard back or received anything. I my opinion, if TurtleWax will not provide curtosy wipes (due to the insufficient number of Base Coat & Lens Sealing Wipes initially provided), then tell me so and I could have a choice to purchase or not. Do not string a customer along. I'm disappointed and will be disposing the remaining product and TurtleWax has lost a very loyal customer.

I purchased the turtle wax HYBRID SOLUTIONS GRAPHENE ACRYLIC TRIM RESTORER from my local halfords and boy i wish i never bothered i have over 30+ years experience as a car detailer and this product sucks peels and uneven looks tacky and i had to spend 2 hours trying to remove this rubbish i should of stuck with my normal product but was recommended this by a halfords staff member And boy i wish i had not listened

Purchased items with the 20% discount they offered , but on receipt of invoice they had charged full price. Trying to contact customer service is a joke, they replied after 3 days saying order had already been dispatched and couldn’t be cancelled. No explanation why they 20% off hadn’t worked. Total con artists, won’t be using them again.

Not a good look Turtle wax, you have products showing as buy one get one free, I ordered Pro 1 and done polishing compound as your advert states buy one get one free, I received one bottle, you can't mislead people with your ads, I have emailed you a picture of the advert, I could have purchased it cheaper from ebay, one way of losing customers

Just so people know the offer for buy one get one free is mis advertised, its only available if you do not go for the New year offer. Its blatant mis advertising, and mis-leading the customer, go elsewhere.

One star is being generous. Ordered some items over six weeks ago now. The order is still not complete. Good products if you can get hold of them!

Over a week ago I placed an order with the unscrupulous Turle wax,not only was my delivery late they short me of three products,to date I have written one email every day since and you guessed it,the low grade people at turtle wax have not replied, after this has been resolved I advise anyone do not deal with this company because they operate like pirates,they will take your money but in return you will receive customer service that will be at home in third world locations, absolutely frigging atrocious at best but yet they exist,if turtle wax had anything about them I suggest leaving the uk,nothing you do is professional so your not fit for purpose and the uk deserve better than what you serve up to the unsuspecting public.

I should have read the reviews first, delivery is terrible, asked for update and they just provide tracking number, sorry but Evri says it's still not even on route 4 days since ordering, I shall not be ordering again or recommending them unfortunately. It's simple to get this sorted, dispatch same day before a certain cut of time. Don't use Evri, allow customers to pay for shipping rather than Evri ? Simple ?

There was a problem with my order, the money had been taken from my CC but the order hadn't been confirmed and wasn't appearing in 'My account'. Via their website I contacted their customer services team and the problem was sorted out the same day. This was thanks to Charelle the customer services agent who dealt with the issue

Bought some wheel cleaner, which I used and did not appear to do anything more than using soapy water. Left a 2 star negative review. Got an email the day after thanking me for my review - so I went to the product page online and it shows just 1 review, 5 out of 5, no mention of my negative review,

Absolutely waste of time ordering from them direct...They promote a product...assure you the order will be forfilled correct via numerous emails, only to sent an incorrect order...Having to ask PayPal to help get a refund...Keep clear

I’ve used this brand’s car products for so many years, generally I bought it because i believed their car cleaning products would be one of the best etc.

Over the last few years, I experienced something strange on two of the tyre polishing sprays, years apart. Both just somehow leaked in the back of my car’s? This was extremely annoying especially the recent time as I only used it twice.

I wrote to the company twice on their form filling sections on the website.

To-date both times I was completely ignored😳

I’m not sure why? But on two occasions of complaining, there has been no response or replies.

This is absolutely unacceptable!!!

I don’t recommend anyone wasting good cash on this brand as they don’t give a dam about their customers!!!

Good products, but customer service really bad. They don't reply to emails and I can't return an item because no one wants to tell me an address. Also when they were replying the responses were unprofessional and seemed like they were doing me a favour to reply

Terribly slow delivering out goods and then dont reply to an email to ask for an update. Also use Evri for final mile which just adds to delays