Thames Valley Window Company Reviews 602

We had all our windows and two doors installed by this company in 2010. After about 8 or 9 years the windows started to ‘flop’ down when open. Then the back door started to stick occasionally until a couple of years ago when it could only be opened by turning the key. The front door started to play up also. We called them out to see if they could repair it. I was shown how to repair the windows (which I have to do now each time I open any of them) and he fiddled with the front door, which worked for a while but is sticking again. However, I was told that the back door mechanism was no longer manufactured but they would see if they could find replacement parts. I chased up again this year and was assured that the manufacturer had another mechanism that would fit. I was asked to pay a 50% deposit which I was happy about knowing that the door at last would be usable. When it arrived to be fitted there was no way that this was similar or could be modified so I was told they would go back to the manufacturer and get back to me. 7 weeks after transferring the deposit, I have now been told that there is nothing that would work.
It would seem that this is common practice with them. The manufacturer gives them assurances to secure business, they take your money then you spend endless time chasing them up only to find that you’ve wasted months for no result. I have been refunded the money but the whole experience has been very disappointing. I would never have had the whole house replaced with their windows and doors had I known that there would only be 10 years of life and that they discontinue mechanisms which cannot be replaced.

Disappointing after sales service.

The pre-sales service was good, barring some slightly pushy tactics (i.e. we need you to sign today or you'll miss the cut off for the manufacturing slot....) they were responsive and gave good design input.

Following signing there were significant delays in receiving the window. Accept this was pandemic related and beyond their control, but communication could have been a little better to manage expectations.

Another little hiccup when the window arrived and the fitter initially thought one piece was the wrong size, leading to a days delay - not a big deal and overall happy with the fitting service.

Problems came with the post-installation service......not long after installation one of the large triple glazed panes in the bifold spontaneously shattered. Warranty was clear that breakage caused by a 3rd party would not be covered, however Thames Valley claim that 'spontaneous shattering' comes under this heading despite no damage having been done to the window - they tried to tell me a bird must have hit the glass, or a stone - despite the fact that it was the interior pane that had shattered and there had been no birds in the kitchen!

Our own research showed that spontaneous shattering is not that uncommon in new glass, and the cause is usually either defects in the glass or a knock during installation. A contact in the commercial building industry confirmed this having looked at the the shatter patterns.

Thames Valley refused to send anyone out to inspect the window to see if this could be the cause. The only course of action they would accept was for us to pay for a new pane to be installed.

With a shattered pane of glass inside the house posing a safety issue we felt held to ransom, we had no choice but to pay to get the clock ticking for delivery of a replacement ASAP (as we were told this could take up to 6 weeks).

All in all really surprised and disappointed by this from a company that prides itself on reputation and customer service. At the very least we would have expected them to send an expert to inspect the glass and discuss the cause.

Very satisfied. I have alreday responded

Walked in to speak with someone, was spotted by staff looking around for someone to talk to but was ignored multiple times, i eventually managed to ask someone if anyone was working that I could talk to and was met by "I dont know, im in a meeting" at which point i walked out and will take my business elsewhere, shocking customer service. Will never return or recommend.

Excellent service.

Great job with fitting of new windows, bifold doors, front door and lantern. The whole process from selecting in the showroom, admin follow through and fitting went well and we are delighted with the result. We selected TVW on recommendation and we wouldn't hesitate to recommend to others. Thank you for making our house look good and draft free!

Very happy with the quality of the Windows and installation. Only problem was that I asked them if I could change the handles several times in the process and I kept getting fibbed off and it was never done.

Pirnar door fitted well by Guy and Wayne is secure and soundproof.

I had to wait some months for the installation of my glass door with side window but when it was installed I realised it was well worth the wait. The strong wood frames and window look very smart and cannot be faulted and the workmanship is first class. I would have no hesitation in recommending the service.

TVW fitted a large bow window for me to match my existing windows. I chose them because years ago they fitted a conservatory having improved on my design and I have been extremely pleased with it. The window was well up to their previous work and I would thoroughly recommend them.

This is the second installation carried out by TVW at our house, and we're happy to say it went just as well as the first.
The installation team worked very hard, and were very good at listening to our requirements in terms of which order the windows should be replaced, which they accommodated without fuss.
The fit and finish is excellent throughout, and the quality of the product is also excellent. Although you can never say that this process would not be disruptive in some ways, it was certainly much better than we had expected. All was left clean and tidy afterwards. A first class service from design to installation from all at TVW, and extremely good value too. We have no hesitation in recommending them.

Fantastic service and a great install team. The doors and windows look fantastic.

A wonderful service all windows and doors were replace with new units. Form initial meeting to installation and aftercare the teams involved cold not b faulted. I would recommend TVW to anybody seeking to replace their old windows etc.

We had new windows and three sets of sliding doors from TVW. Visiting the showroom enabled us to see the quality of the doors and windows. The whole process was well managed and we had the continuity of an account manager to ensure everything went smoothly. Everything was fitted witin the promised timeline and we are really pleased with the results. I can highly recoomend.

From a fantastic salesman to a great installation and excellent communications in between, I’m absolutely delighted with my new door & wouldn't hesitate to recommend Thames Valley Windows.
No pressure, lovely people!!

We are delighted with our new door and window. All members of the team were incredibly helpful from start to finish. We would not hesitate to recommend the Thames Valley Window Company.

Worked hard in adverse weather to complete the job, very pleased with work

Repair needed to a hinge of our 6 fold opening windows Contacting Thames valley Windows was easy. Sending pictures and a verbal description enabled the spare parts to be ordered straight away. I was kept informed by email at all times Although there was a few weeks wait for the service visit the engineer arrived on time and swiftly got the job done with no fuss or bother. Excellent. Would highly recommend

We had a really great experience with Thames Valley Windows. They are a family run and owned company and it really shows. Very thorough survey to make sure that everything was going to go smoothly. Really good communications about when our windows would be available, and planning ahead to the installation. The installation itself was so clean - not a speck of anything left, and other than the fact that they were brand spanking new, you couldn't tell that the windows had just been put in and old ones ripped out.

A great job executed with the minimum of fuss.