We found the young lady in the office covering the Royston area very helpful with organising the skip for the date we needed and also a quick collection date.
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Lees wat reviewers zeggen
Easy to Book with cheerful staff on phone. Competitive pricing, delivery of skip at time given and collection very quick. Very friendly driver dropped skip onto our drive. Overall a very good experie... Toon meer
Easy to arrange. Skip delivered and collected efficiently. Drivers very helpful. Person doing booking on phone helpful, but wasn’t sure about the different types of waste - which they could/should ha... Toon meer
The skip arrived on the right day. We were given a warning of its imminent arrival. The driver was careful and efficient (checked the position of the powerlines and local ditches). We shall complete... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At TWBC, we are dedicated to providing the most reliable waste management services nationwide. Our commitment to quality waste management is based on years of experience in the waste collection and disposal industry. We also hire out skips all across the country, for commercial as well as domestic purposes. We offer a range of skip sizes for all kinds of needs, so you can count on us to get exactly the skip you need when you need it.
Contactgegevens
Unit 41 Mere View, PE7 3HS, Peterborough, Verenigd Koninkrijk
- 0808 168 1427
- sales@twbco.uk
- twbco.uk
4,8
Uitstekend
273 reviews
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Simple and straightforward
Simple, straightforward process. Very helpful lady dealt with my request for a large skip and was very thorough when asked questions. Life is complicated enough so it was good to be able to deal with someone who dealt so efficiently with me.
29 juli 2024
Antwoord van TWBCO
Thank you for taking the time to review, we are really pleased you are happy. I will pass your message onto the team. Please do come back to us if we can assist with anything in the future. Team TWBC
Great phone service and happy to take…
Great phone service and happy to take my money, only to read that other than fresh air I couldn’t put anything in the skip…. Not impressed at all.
29 juli 2024
Antwoord van TWBCO
Hi Darran,
Thank you for taking the time to review.
We are sorry to hear you weren't happy on this occasion.
I believe our team have reached out to you to see if we can assist with a Man & Van service rather than a Skip, which is more suitable for the waste you are disposing of. Hopefully this will be more suitable for you should you wish to go ahead.
I don't believe this review is personal to us as a company, as unfortunately what we accept in skips is the same as all skip companies. There have been changes implemented by the government which we do legally have to follow.
Saying this, we have taken your feedback on board and will dig deeper into checking with customers if they will be disposing of restricted items to prevent this happening again.
I hope we get a chance to assist with your waste disposal and can show you we are definitely worth more than 1 star :)
Thank you, Team TWBC
Antwoord van TWBCO
Thank you for your review. This really means a lot to our business. If we can help with anything in the future please do let us know. Team TWBC
Quick and easy to order the 12 yard…
Quick and easy to order the 12 yard skip.
Will use again.
3 juli 2024
Antwoord van TWBCO
Thank you for your review. This really means a lot to our business. If we can help with anything in the future please do let us know. Team TWBC
Very poor timings if you run a company get them in days before your start date
To be totally honest I would not use the company again. I run a company and go through a lot of skips, I needed am delivery as I was supposed to be on another job the next day, called a few times and was told it would be there soon. Skip was delivered at 4pm so I had to re arrange a load of jobs and put back. Changed the collection date to the day after due to being put back and the skip was not collected that day resulting in the customer being unable to charge his electric car. Not very good for time scales and I defiantly won't use again for my buisness
3 juli 2024
Antwoord van TWBCO
Good Morning Carl,
Thank you for taking the time to review. We are sorry to hear that on this occasion you haven't had a good experience. This is not something we like to hear and is not something that is a regular occurrence. I have looked into your complaint and what you have said is fair and valid. Transport did offer an AM delivery but unfortunately due to situations out of our control, delays did occur.
We would like to rectify this for you with a discount off your next skip so we can show you what our service can be like.
Please do get in touch with one of our team members and we will happily see what we can do for you.
Thanks, Team TWBC
Great people great service and great…
Great people great service and great prices, will use again.
4 juni 2024
The girls in the office are AMAZING and…
The girls in the office are AMAZING and always looking after us. They're always looking for the best deals to support us with our needs. I think we may be on skip 6 in about 2 months and there will be more to come! Delivery is always suitable and at their earliest convenience too.
3 juni 2024
Antwoord van TWBCO
Thank you so much for your review, i will pass this to our team. You are always a pleasure to speak to. We look forward to continue working together.
Team TWBC
Antwoord van TWBCO
Thank you for your review Colin, we really appreciate you taking the time out to post this. have a great day, Team TWBC
Antwoord van TWBCO
Thank you for your review. We have passed your feedback to our driver. Many thanks, Team TWBC
Antwoord van TWBCO
Thank you for your review Bart, very much appreciated. If we can help in the future please do get in touch :)
Efficient, friendly, knowledgeable, helpful
Excellent, super efficient service. From the very first enquiry the staff were friendly, understanding and helpful. The advice I was given was absolutely spot on and my unwanted items from a major clear out were removed quickly and at the arranged time for an extremely reasonable price. I highly recommend this company!
24 mei 2024
Review zonder uitnodiging
Antwoord van TWBCO
Thank you very much for your lovely review. I will pass onto the team your comments. If you do require any other services in the future please do get in touch. Thank you, Team TWBC
Brilliant sorted everything out with…
Brilliant sorted everything out with the council license for the skip as well
30 april 2024
The TWBCO team were so helpful from an…
The TWBCO team were so helpful from an initial email to booking the right skip for the right time and delivered everything they said they would.
Fantastic customer service
30 april 2024
Lady on the phone was very helpful
Lady on the phone was very helpful. Called me back to confirm access for large truck.
3 mei 2024
Very helpful staff who advised on the…
Very helpful staff who advised on the right size skip. The staff were equally helpful when we subsequently decided to cancel the skip (or at least delay it until an unspecified time in the future).
4 april 2024
From the initial phonecall everything…
From the initial phonecall everything was fantastic, I was treated as if I was the only customer, thank you
4 april 2024
Excellent service
Excellent service. Very helpful and friendly. Will definitely use them again
3 april 2024
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