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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Best casino I have played on. I don’t see the problem with people who have issues. I put my deposit in and played normal and after that I did a withdrawal on 215€ and got the money within 16 hours... Toon meer

Beoordeeld met 5 van de 5 sterren

Alors cela fait deux ans que je joue chez eux, je lis beaucoup de commentaire négatives. Pour ma pars aucun souci les paiement ce font en instantanée 1 minute après en avoir fait la demande parfois... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Eu fiz o levantamento na Twin tem 6 dias e até agora eles não me pagaram isso por que antes eu já havia feito demorou 2 dias voltou pra conta da plataforma então fiz outro pra um.banco que eles mesmo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Péssima casa para levantamentos, as burocracias de verificação de conta são surreais. Primeiros 2 levantamentos sem qualquer problema, no terceiro tive de verificar a conta com extratos bancários, ist... Toon meer

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3,2

Gemiddeld

TrustScore 3 uit 5

458 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,2

Alle reviews

(458)

31 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I opened my account yesterday on Twin

I opened my account yesterday on Twin. I deposit 100€ and took the bonus so I got 200. I have to win in total 6000€. I did win in 6000€ in total. My balance was 2100€ when I won. I did a withdrawal and I sent without them asking my passport and proof of adress.

After the withdrawI of 2000€ i accidentally self excluded my self for 1 month so couldn't login. After reading all this reviews I thought they did this with purpose and I will never get my money. Today I got an email that my withdrawal was successful and I got my money in the bank today.

I can't speak for the other reviews but for me this site is absolutely legit.

Thank you
Farre

21 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid this place

I've tried several casinos. There's good casinos, ok ones and then there's twin.com. Don't except to get your winnings out of this place. They are lying and try to keep your money every possible way. Try to avoid this place. For example, they said that they have sent email about verification, but you still haven't got any. And yes, i have checked junkbox and still nothing.

11 juni 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Hear me out

I have been a player in this casino for about 5-6 months. I actively deposit and withdraw money. I only make my deposits and withdrawals through Skrill or Neteller. I withdrew 950 euro 1 month ago and I did not receive my payment. They asked me for documents. I gave them the documents they wanted (it took some effort, but they accepted). After that, I did not have a problem on this site and I still continue to play. I have an active account on many casino sites. However, Twin may be the only site where I feel lucky in these 3-4 months. Their slots are good. I withdrew 1000 euros 3 days ago and they paid within 12 hours. For me, the only problem with the site is the Reward thing. I'm currently level 45, but I'm not happy with the leveling rewards. 5-10 Free Spins are given and very low bets. Or 3-5 euro cash is given.

In summary; I love playing on Twin. Good casino in many ways. I haven't had a problem so far and I hope I won't.

10 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Twin

Twin - one of the best
Kasyno godne polecenia, uczciwe w 100%. Duży wybór slotów od różnych dostawców, na uwagę zasługuje okazjonalna promocja w której przez parę dni mamy możliwość rzutu kostką i wygrania darmowych spinów.

1 mei 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not play at Twin casino if you win…

Do not play at Twin casino if you win and make larger withdrawals, they will require documents until you get tired.
Typical scam casino.

Slow Withdrawal Processing
One of the most common ways online casinos tend to scam players is by delaying withdrawals and asking for too many verification documents. While every online casino will ask for verification documents for KYC purposes, scammers tend to refuse the documents supplied or delay the process as long as possible until the player eventually gives up.

27 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Nothing but Lies

Nothing but Lies
If you are spending money at this casino. STOP immediately. You will never get any money out. They will continually ask for documents, set up phone calls to verify you, but the call or email never comes, They do this to hundreds of people and simply refuse to pay people out and blame it on validation of the account. It does not matter what you give them to validate, they always have an excuse and then ask for something else. STAY FAR AWAY THESE PEOPLE ARE CROOKS

17 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Twin casino will do ewerything just not to withdraw your winnings

I was with Twin casino over 2 years as long as I dindt won bigger amount I had no problems with them.My account was fully verified and there was no problems to withdraw up to 300 €.But one day I deposited 1700 EUR and managed to win up to 5k eur then they showed they face.i wasnt able to widraw my money as they desided that I need to verify my account again I had to do kyc for my card which was accepted and verified 2 months ago that time my bank card was verified but after I wanted to withdraw bigger amount my card failed second vertification as it wasn't signed on the back.Also they asked source of weath followed with 3 months payslips and 3 months bank statements.11 days I was uploading my documents but ewerytine they sending email to me that something wrong aka screenshot of payslips not, good bank card not signed,my bank statement not up to date etc.What happened next I lost all those money after 11 days as its very dangerous to keep gamblers money in casino for almost 2 weeks.
So I decided that I will never play there again and will not recommend anyone to play there.Because any moment when you win a bit bigger amount your verified account will need to be verified again .Btw im a small roller mostly doing 0.20- 1€ bets I dont know how I falled under money laundering suspicion that I have to provide my source of income.

12 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I was asked for second time KYC when MY…

I was asked for second time KYC when MY ACCOUNT WAS FULLY VERIFIED and I withdrew some small amounts like $20,$30,&$50 multiple times.They will not let you withdraw if you win more than $300. One day i could win INR 38k and placed a withdraw request but in sudden they started asking me for KYC for second time. I enquired it they said that the amount is bigger therefore they ask for the KYC.ID, Address proof,Bank statement,Astropay account details which used before 2years for deposite.They requested Astropay account details which was already provided to Twin casino before two years and I am not using and not accessible due to non usage of my account since long time.

Therefore, I came to know that they are just playing and fooling customers.

They just DON'T want to pay my winnings.

I Didn't get my money and I played there that entire INR 38000 and lost.

TWIN CASINO IS SCAM.
I REQUEST EVERYONE NOT TO PLAY. YOU MAY GET SMALLER PAYOUTS BUT NEVER EXPECT BIGGER WINNINGS AND PAYOUTS IF AT ALL YOU WIN BY LUCK ON THEIR RIGGED SLOTS. YES THEY HAVE MANIPULATED THEIR SLOTS. YOU WILL NEVER WIN BIGGER AMOUNT.
INITIALLY THEY WILL SHOW YOU BIGGER DREAMS IF YOU ARE NEW TO TWIN. BUT, AFTER THAT THEY WILL LOOT YOU.

IF YOU PLAY ON THEIR SLOTS YOU WILL REALIZE THAT THEIR SLOTS ARE FULLY MANIPULATED AND RIGGED. BECAUSE, THEIR MOMENTS AND BEHAVIOR WILL NOT BE NORMAL AND YOU CAN EASILY IDENTIFY IT.

1 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I had been playing this site for while

I had been playing this site for while, everything's were good enough including withdraw ( usually took 2-3days) however, one day, I deposited $100 and it didn't load it in my account but they charged my credit card. I emailed so many (10+) and I only got reply" we will investigate the problems" that same reply over 10 replys. That's absolutely not acceptable. I talk to my bank but they told me to wait till they sort it out. It's been over two months and still the same. So, if you want to play there to risk your money to deposit that's fine but I gave up my missing $100 and walk away. Very bad customer service.

31 maart 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Withdraws are impossible…

Withdraw takes 48+ hrs if you withdraw more than 100€. They Also ask documents which are almost impossible to get. ( 2 times in 6 months) they process them for +48hrs and prbly decline them anyways.
They will say that they"Sent" you email about this, when you go to chat to ask about it.

20 maart 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam site & fake reviews.

They turn off withdraw without info, then the chat blames that there are technical problems all the time, and they have not even approved or checked any documents after 50hours.

Quick withdrawals info from site = Fake

Never play here if you want ur withdraws without problem all time.

11 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A 5 star rating would only make sense…

A 5 star rating would only make sense for a 5 star casino like Twin. Being able to add any game you want to a favorites list makes the entire layout very appealing and convenient. Deposit bonuses with all the latest slots are always up for grabs here. They also offer other incentives you can't really find at other online casinos. I was sold once I started getting my withdrawals processed in under 24 hours. But what really shines here is the customer service. Any time I have questions I can hop on the chat and get help right away. I want to mention my casino manager personally. His name is Massimmo and hes been communicating with me regarding the twin VIP program. While im far from being a high roller I still wanted to inquire about getting the VIP benefits of being a player. Massimmo goes out of his way to send me e mails and wants to help me become a VIP member. Goes the extra mile to give me special attention even though im not quite there yet. I mentioned to him that I was not getting any special offers lately and he immediately credited my account with 20 dollars in bonus funds. You wont find a better place to play at and the customer service is unbeatable. Twin is top notch.

19 februari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam scam !

Scam scam !! The reviews are not true they will lie to you about your withdrawals don’t waste your money .. there are better sites ..like Betway and Bet365 you get your winnings fast with no delay .

29 november 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Es ist gut

Es ist gut, ich mag es

26 november 2021
Review zonder uitnodiging
Logo Twin

Antwoord van Twin

Guten Tag, Manuela.

Vielen Dank für Ihr Feedback!

Es freut uns sehr zu hören, dass unser Produkt Ihnen gefällt! Ihre Zufriedenheit ist uns sehr wichtig, und positives Feedback motiviert unser Team enorm.

Wenn Sie Fragen haben oder Unterstützung benötigen, können Sie sich jederzeit gerne bei uns melden.

Mit freundlichen Grüßen
Ihr TWIN Team

Beoordeeld met 5 van de 5 sterren

Auszahlung hat reibungslos funktioniert :D

Ich habe zusammen mit meiner Freundin 10 Euro eingezahlt, wir nehmen überall den Bonus mit und spielen eigentlich nur für spaß aber hier hatten wir dann das Glück den Bonus umzusetzen und satte 390 Euro zu gewinnen. Wir waren erst skeptisch ob es wirklich zur Auszahlung kommen würde aber am nächsten Tag war es dann auf dem Konto.

Empfehle es definitiv weiter

9 augustus 2021
Review zonder uitnodiging
Logo Twin

Antwoord van Twin

Guten Tag!

Vielen Dank für die Rückmeldung.

Es freut uns sehr zu hören, dass Sie ein so positives Erlebnis hatten!

Umso schöner ist es natürlich, dass die Auszahlung anschließend schnell und problemlos auf Ihrem Konto eingegangen ist.
Sicherheitsprüfungen können erforderlich sein und sind ein wichtiger Bestandteil unseres Prozesses, dennoch bemühen wir uns stets, ein möglichst reibungsloses Verfahren zu gewährleisten.

Vielen Dank Ihnen und Ihrer Freundin für euer Vertrauen!

Mit freundlichen Grüßen
Ihr TWIN Team

Beoordeeld met 1 van de 5 sterren

Support antwortet nur mit automatisierten Mails

Wollte mich vorab verifizieren,damit es bei einer evtl. Auszahlung etwas schneller geht.Leider habe ich trotz dreimaliger freundlicher Aufforderung nie wieder etwas vom Support gehört.Was mit meinen vertraulichen Dokumenten passiert bleibt deren Geheimnis.Werte so ein Verhalten als unseriös und schafft kein Vertrauen dort weiter zu spielen.Irgend eine persönliche Antwort hätte mir gereicht,aber sich überhaupt nicht zu melden sagt mir,dass man auf mich als Kunden keinen Wert legt.

1 augustus 2021
Review zonder uitnodiging
Logo Twin

Antwoord van Twin

Guten Tag,

vielen Dank für Ihr Feedback.

Leider konnten wir weder ein Kundenprofil noch einen entsprechenden Konversationsverlauf unter Ihren Angaben finden. Eine Verifizierung bzw. das Hochladen von Dokumenten ist nur möglich, wenn ein registriertes Profil vorhanden ist.

Bitte wenden Sie sich in diesem Fall an unseren Support, damit wir Ihr Anliegen gemeinsam prüfen und Ihnen weiterhelfen können.

Wir danken Ihnen für Ihre Rückmeldung und wünschen Ihnen einen angenehmen Tag.

Mit freundlichen Grüßen
Ihr TWIN Team

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