Twine Reviews 

Antwoord van Twine

1 okt 2024

Hi Wickerham Arts,

Thanks for your review! It's great to hear that you’ve found Twine easy to work with. We do our best to support freelancers and understand the challenges you face, so it’s awesome to know that it shows.

Thanks for being part of the Twine community!

Kind regards,

Stuart
CEO
Twine

Antwoord van Twine

1 okt 2024

Hi Caitlin,

Thanks for your review! I’m really glad to hear Twine has helped you find work and connect with clients looking for illustrators. We’re always aiming to make the process easier for freelancers like yourself.

Thanks for being part of Twine!

Cheers,
Stuart Logan
CEO, Twine

Antwoord van Twine

30 sep 2024

Hi John,

Thank you for taking the time to share your experience. I’m Stuart, the CEO of Twine, and I’m sorry to hear that your experience was frustrating and unclear.

The term "undiscoverable" refers to our profile scoring system, which is based on how much information is filled out on your profile. This includes elements like your bio, portfolio examples, and key skills. When these areas aren’t fully completed, it can make it harder for clients to find or connect with you for relevant jobs.

That said, it sounds like we could have done a much better job of explaining this to you and helping you understand how to improve your profile score. We’re constantly working to make our platform easier to use, and your feedback highlights an area where we can improve communication.

Our free plan is designed to provide access to job opportunities, but Twine Pro offers extra benefits like more visibility and direct client contacts. However, we want to ensure that everyone—whether on the free or Pro plan—has a smooth experience. We’ll review how we communicate the differences and ensure that freelancers can easily understand what’s needed to be more discoverable.

If you’d be open to it, I’d love the opportunity to speak with you directly, help resolve any concerns, and see how we can improve your experience moving forward. Please feel free to reach out to support@twine.net and I'll get connected to you.

Thanks again for your feedback—it's invaluable to us as we continue to grow and improve.

Best regards,

Stuart Logan
CEO, Twine

Antwoord van Twine

Geüpdatet op 20 sep 2024

Hi Robyn,

Thank you for sharing your concerns. I’d like to clarify a few points to ensure there's no confusion.

We do promote job opportunities on LinkedIn to attract talented freelancers to Twine. While some jobs may be limited to Twine Pro members depending on supply and demand, we always offer a free trial so you can explore our platform and decide if it’s right for you. You can cancel at any time with no obligation.

We never ask for payment simply to apply for a job off-site, so if you’ve received any suspicious emails requesting that, it could be fraudulent activity. Please report it to our support team so we can investigate.

We take data security seriously and have strict measures in place to keep your information safe. If you have any further questions or concerns, don’t hesitate to reach out at support@twine.net

Best regards,

Stuart
CEO, Twine

Antwoord van Twine

7 aug 2024

Hi Inilash,

Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.

We understand it’s frustrating when clients don’t follow up. While some clients may become inactive, we’re constantly working to ensure genuine opportunities on our platform. We also get frustrated with client unresponsiveness and are working on better ways to get feedback from clients to give to freelancers.

Regarding the username format, clients are assigned a random username in the format "user1234" for privacy reasons. We are working on improving our verification processes to enhance transparency and trust.

We’re committed to providing value through Twine Pro. Please contact our support team (https://www.twine.net/support) so we can assist you further.

Best regards,

Stuart
CEO
Twine

Antwoord van Twine

23 jul 2024

Dear Jurgena,

Thank you for your feedback, and I’m sorry to hear about your experience. I want to assure you that we take your concerns seriously and are committed to resolving this issue.

We issued the refund of $89.99 on June 24th via Stripe, immediately after you contacted us on June 21st. It seems that there might be a delay on the bank's side, which is unfortunately beyond our control. We have an ARN (Acquirer Reference Number) for the transaction, which can help your bank trace the refund. You will have received a separate email from us detailing this.

Could you please check with your bank again using the ARN provided? Sometimes banks hold up refunds for various reasons, and they should be able to provide you with more information using this reference number.

We apologize for any inconvenience caused by this situation. Our customer support team is here to assist you further. Please reach out to us directly with any additional questions or concerns.

Thank you for your patience and understanding.

Best regards,

– Twine Team

Antwoord van Twine

3 jul 2024

Hi MG,

Thank you for sharing your feedback. I'm sorry to hear about your experience and want to address your concerns.

We strive to ensure all job postings on Twine are current and relevant. Could you clarify if the jobs you're referring to are external postings from other platforms or Easy Apply jobs posted directly by clients on Twine? This will help us investigate and take appropriate action.

If you come across any specific expired postings, please let us know so we can address them promptly. We're working on a feature to make this easier to report within the platform. Our goal at Twine is to connect talented freelancers with genuine opportunities, and we are committed to improving our platform based on user feedback.

Regarding our subscription model, you can pay monthly, not just annually. We’re also introducing a free trial soon.

We appreciate your patience and understanding as we work to enhance the Twine experience.

Best regards,
Stuart
CEO @ Twine

Antwoord van Twine

28 jun 2024

Dear Elizabeth,

Thank you for your feedback. I apologise for the issues you have experienced with our platform.

At Twine, we strive to provide our users with the most up-to-date and relevant job opportunities. We continuously work to ensure the quality and timeliness of the job postings on our site. However, it appears that in this instance, there have been some discrepancies, and for that, I sincerely apologise.

We source some job postings from other websites to give our freelancers a wide range of opportunities. These jobs are clearly marked as "External" and are always available to all members, not just Twine Pro subscribers. We understand the importance of accurate and current job listings, and we are taking immediate steps to address the concerns you've raised about expired jobs and incorrect posting dates.

Your experience is important to us, and we are committed to improving our processes to ensure that all job postings are both legitimate and current.

If you have further concerns or need assistance, please contact our support team at support@twine.net. We value your input and are here to help.

Thank you for bringing this to our attention and for your patience as we work to improve.

Best regards,

Stuart
CEO
Twine

Antwoord van Twine

Geüpdatet op 21 jun 2024

Hello,

I'm very sorry to hear about your negative experience with Twine. Your feedback is very important to us, and we take these matters very seriously.

We strive to ensure fair treatment for all our freelancers. If there has been any breach of our terms or any fraudulent activity from a client, we want to address it immediately. Please contact our support team at support@twine.net with the details of your situation. We will thoroughly investigate the issue and take appropriate action against the client if they have violated our terms or acted fraudulently.

Thank you for bringing this to our attention. We value our community of freelancers and want to ensure that everyone has a positive and fair experience on our platform.

– Twine Team