Uclips Reviews 

It appears my item is arriving today and on time which is great. This is a revision of my previous review. I'm enjoying and getting a lot out of the smile handles and W bar. Looking forward to making big gains with the Back Bar which is on its way!

Arrived as expected. I have not used it yet.

Great product. Excellent diameter in the grip and helps target the triceps perfectly

Ordered the beginning of March the item arrived in June.

The product i purchased is very good quality and well made. I purchased the smile handles and Wgrip. Order came well package and delivered on time.

3 months to get this equipment. My last order took 2 months. They dont resond to emails either. onlt their instagram page

Edit 2: I received the W Grip around the middle of June, and I deliberately did not post any updates until I had properly tested it.

After using it for a while, I can honestly say that, unfortunately, it was not worth either the money or the wait. In my opinion, it is essentially a standard V bar with a few minor modifications.

One thing that I noticed is the gritty mechanism. It was not smooth at all, so I ended up disassembling it and applying industrial grade grease to make it operate smoothly. I was also quite surprised to find that no washers had been used where the handles connect to the central piece. also the rotation mechanism relies on a very cheap plastic bushing! , no ball bearing att all.

Another unexpected disappointment was the rotating handles. I originally thought this would be a great feature, but after using them I actually found that attachments that have fixed handles with a rotating swivel or pivot feel much more natural. Of course, that may simply come down to personal preference.

Overall, I have changed my rating from 1 star to 2 stars. The reason for the extra star is that the materials themselves are actually quite good. However, considering the price paid and the long waiting time, I expected a much better designed and better finished product.

————
Edit 1 (2nd June): this morning I received a reply from customer service confirming my order will be processed in the next 2 weeks as inventory is being restocked. Will keep updating this accordingly.

Original review:
Avoid if you live in the UK.

I paid good money for a W Grip and a Smile Handle on 25 April. The website was not clear that these were pre-orders, especially with a large “Add to Cart” button suggesting the items were available.

More than a month later, there is still no shipping update. And When I previously contacted customer service, I received what appeared to be a generic response with no meaningful information. I honestly started wondering whether I had been scammed, although I still hope the order will eventually be sent, whenever that may be.

In hindsight, I should have checked the Trustpilot reviews before ordering. Having done so now, my experience seems consistent with many others.

I also noticed that the US version of the website does not appear to show the same pre-order dates. I’m not sure how the conflict in the Middle East affects the UK/EU market but not the US market. Perhaps UK customers are simply considered less important.

Based on my experience, I would advise people to avoid ordering. Save yourself the money, frustration, and headache.

I have back ordered twice now, and recieved items both times just days after stated date of availability

I placed my order Feb15 and now June16 and still never received anything.

***refund received on May 15***UPDATE on request of refund 13 May: sent multiple email to their customer support, engaged with the founder on Trust Pilot. I received only unclear promises to check where the package is or refund. My explicit request of refund has been completely ignored. Every dollar counts I know as well as every customer because customers bring money together with investors that will assess first the company reputation. I’m closing day 1 with no money back and a package that the company is unable to locate not to have to admit that they didn’t shipped or are out of stock.

Please note: I am continuing to update this review so everyone can set proper expectations before buying and to show how long it will take to get a refund for unshipped item. Please read the review till the end and make sure to catch all the updates.
I ordered on May 3 2026 2x Smile Handles.
On may 12 the shipping agent didn’t receive yet my order to plan a proper delivery date.
When I placed my order the item was not in back order and there wasn’t any information related to back order items. Uclips is not providing any support and is simply silent. I reached out to them through multiple channels and all my requests of information have been ignored. Today is May 12 2026. I don’t know what’s the status of my order and all the evidences suggest that it has not been dispatched the next day following the order as per the company shipping commitment. I want my money back and will never buy anymore from this company. Very unhappy with this shipping experience and now I only hope to get my money back.

Update 1# of May 13 2026
Just right after the Trust Pilot review their customer service started getting back to me after my many attempts to reach out to them (all ignored during the past 2 days). Fact#1: they are not able to locate my order. Fact#2: even after my clear request to cancel my order and get my money back the refund hasn't been initiated. Fact#3: I'm only receiving soft push backs such as "we understand your concern", "we are sorry for what happened", "we will manage your request once we hear back from the team".
There something really wrong in all this and even a simple thing such as a refund is turning into a nightmare.

Update #2: On May 13 right after my Trust Pilot review I'm receiving on this public platform an answer from Elliot, founder of Uclips. I feel here not only all the discomfort of a bad experience but also some personal details such as the country of destination publicly disclosed. Which is something that needs a further clarification from Elliot. There is a confirmation that Uclips is unable to detect the parcel and is offering a refund if the package won't arrive between May 15 and May 19. In any case the parcel will be refused and Uclips will have to bear shipping cost of return as well as custom duties once it entries back the US because I already purchased elsewhere another pair of handles. As I said everything is very unclear as well as this new tracking number that I should be supposed to receive. I won't have satisfaction until I don't receive my money back.

Update#3: after 10 days of silence the company is showing up now only offering to track the package and provide information or refund. After taking my money in a normal world there shouldn’t be any option but refunding a customer, considering that I already bought other handles elsewhere and I don’t want to deal with anything from UClips. Offering to locate the package and provide more information on that shouldn’t be an option but an obligation to who already paid and having to deal with such a lack of support and consideration. I’m surprised that such basic obligation is not mentioned in the company T&C.

Ordered a forearm exercise device, was told it was on pre-order and expected to arrive in the warehouse in 'late april'. It is now the middle of May and no update on a shipping date. Refund requested.

I would love to give a positive review, but I have never received the product. I wanted to change my order to a different product, but seeing the reviews now, I'm looking for a way to cancel my order, but there is no way to do so on the website, even their support email no longer works. Very disappointing because their product looked promising. Stay away until you see positive reviews...

Stay well clear, customer service scokcking, they clearly don’t handle any stock and now want me to wait a further mount for for them to receive it. I have requested a refund and they bow say I got 10 days to wait for my refund. An absolute disgrace and don’t waste your time

I ordered in March. After weeks i was told items would be delivered at the end of April. After i chased again i was told a June delivery, but no fixed date was given. I asked to be sent what is currently in stock if full order cant be delivered. Then i was asked to pay an additional delivery fee. Cant rate low enough. i want a full refund.

Cancelled my order as im not prepared to wait the length of time others seem to have waited...if you dont have stock, MAKE IT CRYSTAL CLEAR. You will avoid all of these negative reviews if only you make it clear when people will receive what they paid for.

Ordered 20th April, never shipped by the estimated date so i chased at the time. Advised stock would be landing end of April, not ideal but fair enough..i chase again as were now in May to be advised that stock is all gone and my batch will be end of May. Im not willing to play this game like others appear to have done.

Youve clearly spent alot of moeny advertising and creating what looks to be an excellent product, but the website doesnt clearly show something is on back order...maybe it does on a PC but it certainly doesnt on mobile. You need to fix this.

Sadly, ill be looking at alternatives now that i can get in a reasonable timeframe.

Communication is absolutely everything when you cant deliver something youve received the money for. Its not for the customer to chase for delivery dates.

Should you change this going forward, and make it clear for all, i may revisit and try again.

Not sure if you will take this on board but 2 really simple tips, from someone who works in procurement.

1. Instead of add to cart, make the button pre order with an estimated date.

2. If people have preordered, keep them upto date with accurate dates. Its really not difficult to do.

Editing my review after purchasing. Checked website and emailed the company asking if they were in stock to which they replied that they are. So ordered. Came next day tracked.

Absolutely brilliant piece of kit, which i knew it would be looking at them. Premium quality and the most versatile handles ive used

Really disappointed as ordered a range of products yet the company haven’t been able to deliver despite the quoted timescales on their website. The product was ordered based upon usage reviews but the company need to improve massively on their delivery timescales and manufacturing provision as they are just letting potential new customers down - who won’t come back again.

Items say “ships next day” and “delivery in 1-3 business days” on web page. I am two weeks after order, and a week post estimated delivery date provided after purchase. So far no product has arrived, in fact company site says they haven't even done anything with my order. There is a ton of advertising but no products I guess.

Order apparently should have been for 7th April, then told end of April. We're at the end of April with no updates. I see on here we're now using "the war" as cover, is that Ukraine, Israel, Venezuela, Sudan, Myanmar or Iran? Customer service are about a responsive as a dead hedgehog.

I'm guessing that these are all coming on the really slow boat from China, I think you're probably better ordering from Aliexpress as they can at least deliver in reasonable timescales.

I also see on here responses saying a few days on the 16th April, it's now the 24th and still nothing.

I'd give a review on the product, if it ever arrives.

Update: it's now the 5th June, the May shipping date didn't happen and it looks like it's been pushed back further.

Well I am disappointed to say, I spoke too soon. I reached out to customer service as requested via email with pictures and I am yet to get a response from them. And I also sent a follow up email and still nothing.

I know I’m just one person but I am in the service business and to me every customer counts, and I make sure I respond to my customers as quickly as possible to at least acknowledge them so they know they are being taken care of.

Below was my initial review.
I had high expectations based upon all the great reviews but after first hand use I see a major safety concern, as both of my smile handles are tearing away from the brass eyelets and that is a concern as if they fail while in use it can cause a potential injury.

The big thing that would make these better is the material with the D rings should have been doubles up and double stitched with better eyelets.

Due to these concerns sadly I will no longer use these in my gym.

After a quick response and resolution to replace my handles by Eliott the founder of U Clips. I felt that it is was only right to change my rating.

Customer service was above and beyond and unexpected.

Thank you Eliott these are the 3rd U Clip products I’ve owned and I am glad to see you stand behind your product.