Uggdirect Reviews 

BUYERS BEWARE: This is by far the worse customer service ever, in fact there is literally none. I ordered from them on 4 November 2024 & still haven’t received either my order or a refund. I have emailed 4 times, attempted to call (it doesn’t go to a call centre, it directs you to the website then cuts you off!) This is a scam & I put money on it that they write their own fantastic reviews!
I’d like my money back however I very much doubt that this will happen. BEWARE, DO NOT PURCHASE FROM THIS SITE.

I haven't received my package been over 2 montbs

I recently had a frustrating experience with UGG Direct that I feel compelled to share. I purchased a pair of boots that were listed online for $85, which seemed like a great deal. However, when I completed the transaction, the total unexpectedly jumped to around $150, including shipping. This discrepancy in pricing was very misleading, and I felt deceived by the lack of clarity on their website.

Immediately after noticing the price change, I attempted to cancel my order, but I was informed that once an order is in their system, cancellation is not possible. The boots were shipped to me anyway, which was incredibly frustrating given the significant price difference. Upon contacting their customer service once again, I learned that I would have to return the boots via mail, with an added $5 restocking fee.

To make matters worse, the return shipping cost was astronomically high—nearly $300-$400. It feels unjust to be held responsible for a situation that stemmed from their unclear pricing practices. When I inquired further about the return process, the representative’s response was dismissive, even mocking my concerns and suggesting that I shouldn’t have signed for the delivery. However, it’s important to note that the carrier didn’t even require a signature for the package.

Overall, my experience with UGG Direct has been very disappointing. Their lack of transparency regarding pricing, combined with poor customer service and unethical return practices, makes me question the integrity of their business. I cannot recommend shopping here, and I would advise others to be cautious.

Fabulous company, products are amazing,always keep you informed and shipping is fast and reliable.one very happy customer and most definitely will be back for more.thank you

I ordered UGG Boots for my wife for Christmas and they arrived exactly on time from when I ordered them. They were perfect fit and the Wifey loves them

The service and shipping, the ease of ordering, all were excellent I love them they were a Christmas gift to myself I saved for them and I’m very happy with my purchase.
I love them they are so so comfortable.

Exactly the quality and service we expected … 5 stars

The shipment arrived very quickly because it was nicely packaged, I recommend it

Thank you I love them both the Slip-On slippers in a dark brown.
Very comfortable and very happy of them.

Really good quality, fast shipment

thought I ordered these direct from ugg they came from Australia 🇦🇺 ! but within the time they quoted and was very surprised by how well Ugg had done ! considering I was in the U.K.

Really quick delivery once processed. They are now my new favourite boots

Great product, Excellent price and extra fast delivery. Very impressed.

Good price delivery quick will use the UGG site in future

Lovely slippers, very warm (too warm if the heating is on) and good quality. They did take a three/four weeks to arrive and having read many negative comments about this company I did have my doubts...but everything worked out absolutely fine!

Excellent product. Good communication regarding updates on delivery. Can't fault anything.

Product was great - as expected. Price was very good. Packaging perfectly adequate. Delivery time was longer than expected but if I did have a moan if would be lack of communication. A few more progress emails rather than three weeks of radio silence would be appreciated. Would I order again? Yes!

Absolutely great pair of shoes - can't believe how comfortable they are and that I somehow got through life without them before. Arrived in a timely fashion, well packaged, would definitely buy again.

The whole process from ordering to receiving was excellent
Product is fantastic ( men’s slippers ), this is second time I have ordered and I have not been let down. Would strongly recommend. Greg

Exactly as described. Fast delivery. Thank you!