CURLSMITH UK Reviews 268

Absolutey brilliant. Fantastic products backed up by fantastic customer service! Alicia was so helpful yesterday. Really helped with some user error questions. Wouldnt dream of using anything else. Highly recommended

Helpful and friendly customer service from Carly. Would 100% recommend.
Sebastian C.

The products are really lovely and really suit my hair. The customer service is great. I had placed an order to be sent to my daughter and later that evening realised I'd put the wrong postcode. I had a quick response and it was dealt with immediately

Great products and Carly was really helpful sorting out an issue I had with my order :)

There was an issue with my delivery (not Curlsmith’s fault) and they dealt with my email/issue so quickly I was really impressed. Thank you Carly and the rest of the team who helped me

Excellent customer service from Carly she went out of her way to help me locate my parcel and was very efficient and helpful.

I recently placed an order with Curlsmith which had somehow gotten lost in the post. When I contacted them, the lovely Carly helped by sending out a new order which arrived in super-speedy time. Thank you so much! I love Curlsmith products as they're the only thing which works on my hair!

Excellent customer service from Carly! She went above and beyond to help me sort out my problem with the hairdryer and found the order number (item was a gift so I didn’t have it)
She replied so quickly and sorted out the problem so efficiently I was very impressed and grateful. Thankyou

Carly sorted out a delivery issue for me in lightning quick time. Friendly, fast and highly satisfactory customer service.

I had an item missing from latest delivery. Stephanie went above and beyond to get the missing item sent to me ASAP. Thank you so much Stephanie, you were great ! 😊

I ordered a number of styling products aa I had tried the minis before and loved them, however, when I received my order, it was completely different to what I ordered. I received shampoo and conditioner, which I don't get in with as it makes my hair fluffy.
Contacted the customer service using the "hello@curlsmith' address as there is no other way of contacting them. Not heard from them, nothing, it's been over a week!!

Had a major problem with a delivery - the courier was the problem - Alicia at Curlsmith went above and beyond to help me out - order finally arrived - I don't have the words to say how awesome she was and she was so patient with all my distress - thank you Alicia!!!!!

Great haircare
I'd been using their products for a year, and my hair are so happy with it. Even when I scanned the structure of hair at the hairdresser, they said the hair condition is almost ideal and I should continue doing the care I'm doing now.
In addition to this, amazing customer service: I moved to another country and didn't cancel my subscription on time, but Alicia was able to quickly cancel my order before it's been shipped, processed the refund and was very supportive

My experience with customer service was Great! Stephanie listened to my concerns and resolved the issue immediately :)

Excellent products that smell divine! Customer service is amazing. Alicia was very helpful

Excellent customer service from Stephanie, very helpful and polite. My issue was resolved and exceeded my expectations.

Great costumer service. I had problems with delivery but lovely Carly resolved them in very timely manner. Highly recommend.

Great customer service, I got useful tips from Alicia!

Outstanding customer service from Carly she went over and above and the products are the best I’ve ever used. I constantly come back

Great customer service. Error on site not giving me gift for free at final payment. All sorted by Carly and sent to me separately even though offer finished by time I sorted it. Very happy