Hotels.com Reviews 

Easy to book alternative accommodation following our online cancellation by the previous hotel who we had contacted directly.

So easy & quick, only took a few minutes to complete my booking.

Had a issue with my booking and a previous one,got it sorted in the end but I was on the phone for nearly 2 hours 😖

Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approach anyone regarding any issues. Doors slammed by cleaners and other guests could be heard all night and morning. Blinds were broken, screws missing from fixings etc. just not value for money. Did leave a review on hotels and messaged hotel, didn't hear anything back. Did provide communal iron and board, however used on white shirt and turned it yellow. Not good enough, poor experience and felt less rested than before arrived.

Reservations Team was super helpful and efficient to make my corporate booking in the first instance. During Check-in the Team member was very welcoming and we had a nice chat! The room was spacious and comfortable and I had a wonderful nights sleep. Breakfast was delightful, everything looked fresh and yummy! Check out was a breeze and I was sent off with a warm smile and another engaging chat! What a wonderful Team you have here at Radison Blu 🤩

A large number of Hotels to choose from, with great rates

Good choice of properties, prices competitive, easy to book

Hotel cancelled the night before I was meant to arrive. Alternative hotels were over twice the price. Took over 1.5 hours of argument to get a replacement hotel booked.

Good job, OK !

Simply an app thats easy to work, hate the overcomplicated ones you don't know what to do when you're on it took minutes and the pricing was good to

Found a great place to stay which was reasonably priced. The Old Station Inn in Hallatrow, Bristol. Very convenient as we drove to the Park and Ride Odd Down which was 20/25 minutes drive from where we were staying to get into Bath.
The Old Station Inn was a lovely pub with lots of memorabilia and a quirky train carriage as part of it's restaurant. The meals were good, especially the cheaper steak night. Compliments to the Chef Andy.
The landlord and landlady very friendly and good staff members, especially Dan, great customer service. Enjoyed Karaoke with the locals. Very friendly.
The room was clean and nice, tea and coffee facilities and a breakfast to go in a basket containing fruit, croissants with jam or spreadable cheese, breakfast bars and orange juice. Good shower and lovely big towels. Was perfect for our two night stay.

Nice room, decent breakfast, good location, early check in, courteous staff

I got a fab deal on this hotel as I had reward points. It’s a gorgeous luxe place with a cool diner attached. The only down side was that I was staying for business and I couldn’t get a VAT receipt either from Hotels.com or the hotel

Smooth and flawless experience, really happy.

Actually our booking was made for us by a third party, but she felt more confident and trusting than when dealing with the previous people who unexpectedly and unnecessarily cancelled our booking!!!!

Great location, value for money, excellent service and easy booking.

The experience was great, the only downside was lack of wi-fi and the network was very poor, also the access road wasn’t good, other than that we really enjoyed our stay.

The stay got off to a bad start with the room not being ready when I arrived. The issue began with my apple wallet pass not working but it later transpired that it was because the room was not ready but it took three reps to find that out. There was plenty on staff to help but every hand held device did not show this issue up. I was delayed 45mins and as I was attending a concert at Wembley this compromised my place I the queue considerably. The staff were very polite and apologetic and my main gripe was the technology seemed below average when there was an issue.
The pod itself was what is was being small but roomy enough not to be cramp, and climate control was very useful. It was noisy but that's to be expected from a posh hostel type accommodation. I dont think I would stay again though as I come to realise im a bit too old to be sharing bathrooms, toilets and living space and would now pay that little extra for a hotel regardless but if you are young and like meeting new people in the shared amenities, then this is a clean, safe stay for those without the hefty London price

Easy steps all information relevant was given would use again booking process relly easy

Our booking was received by Hotels.com but they never sent it to the hotel. We found this out when we arrived at the hotel and had to wait 1.5 hours to get it sorted. Finally got it sorted but did not get the room we originally booked. Didn't stay for the duration. Very unhappy with the service of Hotels. Com.