Humax Reviews 

UPDATE to Humax response below: I have reached out to the email addresses provided to address my complaint, but they are inactive/dead addresses. Please avoid Humax. I would recommend buying a Manhattan box instead, as they have much better reviews and reliable support.

I wish I could add screenshots to this page so that I could illustrate my attempts to contact Humax....

[HMX79728827] Formal Return Request.

Do not buy from Humax. I've had the misfortune of owning a Humax TV box for three months now, and it's truly the worst piece of technology I've ever bought. I contacted the customer service team, who were very helpful and gave suggestions on how to improve the performance, but the box stopped working again just a few minutes later. I've asked for a refund, but they refused. Just be warned: if you buy one of these TV boxes, you will wish you hadn't.

Ivan was very knowledgeable and solved my wifi problem very quickly.

Contacted Humax re problem I had where ALL my recorded programmes had disappeared for no reason! Immediate response from Humax (Marcus in Customer Support) which was brilliant, explaining what the problem might have been and easy to follow instructions. All fixed within 20mins! What more could you ask for, excellent customer experience therefore easily 10/10.

Marcus responded quickly to my question and gave me a very helpful answer which enabled me to fix the minor problem on my Humax..

I looked at the Humax website to find a contact for technical queries. I wrote to the email address identified and was quuckly given all the information I needed to address my concerns with the product, in a succinct and understnable format. Great service.

It's a Great product. The Arua box.
Fast delivery. Great price.

You offered next day delivery.
It took 4 days.
Also I bought it before there was a proper review.
I realize now it's a rushed unfinished project with loads of bugs and errors.
It's still in its unopened box and I'm still using my other Aura.
I wished I'd waited now.
Good old Humax lol..

Had problems with handset Carl gave excellent advice and customer care. The problem was solved in a short time.
Would recommend and would use company again.
Paul

I was impressed with the speed of delivery however having started the installation on Monday I find myself writing a 3rd email on Friday to request where I can obtain some cable to extend my CT

I've been recording TV programmes since Betamax recorders were first sold in the UK. I've had many machines since then, VCR's, DVD recorders, computer TV cards and hard drive recorders. My last machine was a Manhattan that lasted several years until recently the internal HDD packed up.

Having never had a Humax box before I decided to treat myself to the new Freely box.

WHAT A HUGE MISTAKE!!!!

Setting up recordings is a mess,(compared to Manhattan), finding recordings by date is almost impossible and then several Freely channels are either a black screen or are so pixelated as to be unwatchable, even though I'm on a full fibre setup running at 150Mb/s

This morning I switched the Freely box on from standby only to find it in setup mode!!!!!

Assuming it must have received a software update last night I went through the requested procedure, when finished I went to view my recording and watch a programme I recorded last night only to find ALL my recording AND all my scheduling of programmes to record had ALL GONE.

This is the worst box I have ever used and request a full refund.

Disgusted !!

A few days ago the controller for my Humax HDR Fox T2 began playing up. Today I phoned Humax Support, and after holding on for a while, I spoke to Marcus. I explained the problem, and he asked for my email address. I followed the instructions he sent, and the controller is again working properly. Thank you, Marcus.

Marcus solved my promptly and efficiently. Excellent service, Many thanks

Having had a Fox-T2 for some while but which died after many years terrific service :) I tried out a newer model and whilst the device I tested did not service my requirements the guys at Humax were very courteous and helpful throughout.

Excellent first class help. Would definitely recommend, especially Marcus

I've had this Freely streamer and digital terrestrial recorder a few weeks now and find it to be extremely glitchy. Often it refuses to load all Freely channels and necessitates being turned off and on again to resolve. The first software "update" sorted the ITVX issue but appeared to be more a software replacement and deleted all recording schedules and existing recorded material.
What it needs:
Reliable software.
The ability to change channel automatically at a certain time to watch a programme, just like a 15 year old tv.
Apps such as Netflix, Prime, NowTV etc. If it can use BBC iPlayer and ITVX then why not these as well?
An app for mobile phone control. They say it's under development.
Hopefully the device itself is still under development. The concept is brilliant but it's not yet ready to replace my Virgin TV box.

Quick and accurate reply. Thank you so much. Roger Adamson

If only all companies were like this....instant response to my initial e-mail, and (unlike some), suggested a solution which saved me a considerable sum of money whilst losing them a potential sale.

Delivery was next day as opposed to a 2-4 day wait and the remote worked as soon as I put the batteries in.

Bought a Humax in may 2025 ,since then I have been in touch with them about aver two months, all they keep doing is a reset , and if that doesn’t work they tell me another way to reset. Never have they said sorry or offered me anything else not even a refund or a replacement.

Easy to order, recordable box perfect for my needs with all apps available for streaming.