Humax Reviews 

The new Humax AuraEZ is a dreadful piece of kit compared to old Humax recorders. The menus are not logical and the order of TV stations is crazy making recording difficult and time comsuming. (The order of chanels is 1 BBC1, 2 BBC2, 4Chan 4, 5 Chan 5, 203 ITV) So its ok to record channels 1 to 5 but it you want ITV go have to page all the way down to channel 203!!
It is not easy to see what you have recorded as both recorded progs and progs set to record are in the same space, not separate items as on older kit. Very,very dissappointed. Wish Amazon had been selling them as I could return it and get my money back. Cannot do that when buying from Humax.

I was given one of the best support I have ever received it solved my problem 100 per cent . Marcus the agent gave me fantasic communiction and solved the problem I had very fast. This is a great company with very good products that I have used now for years.

Company did well but dpd driver must have trodden on the parcel as footprint was on the parcel itself

Great service and the controller
Was just what we needed.

Very pleased with my purchase but disappointed that is still needs to be plugged into an aerial as it is a Freely box which uses the Internet. I was going to purchase a further box for my partner who has no aerial only satellite TV. But it would be useless. After a couple of weeks of use, it is dreadful guide doesn't work, recordings fail and tonight apps fail to open, very disappointed

Humax freely box works perfect and super fast delivery from humax direct. Hope they provide better software support than the aura box this time.

Sent a faulty item. Customer services did not reply for four days. They didn't listen and were very rude on the call. I eventually received an email from a customer service agent eventually organising a return. The return process is painful and time-consuming and I am still stuck with a device not working and I don't have the money to replace it. I will never buy a Humax device again and have been a loyal customer for over 20 years!

New Humax AuraEZ is not a patch on the old Aura Freeview box. Not being able to upgrade apps or indeed install new one is a serious omission and makes the AuraEZ useless to me. I am NOT impressed at all.

I have been trying to get issues with the aura ez resolved but the support email Mail address is returning the e mail as undelivered. the Aura ez is like the original aura full of bugs. I've even tried the humax direct support e Mail address and that has been totally ignored

I ordered the device one day
The following morning it was delivered
So thank you very much
Kind regards Brian Lawrence

I bought a Humax Aura a couple of years ago. It allows me to record TV programmes and watch when we want. It is a fantastic machine. It has huge capacity and is very easy to use. I had an issue (not a fault) and I emailed them. They replied quickly with the solution. I would buy another, if it died. It would be 5 stars, but it has some bugs that the updates have not solved.

Prompt response and clear and precise instructions and advice

Contacted Humax to order a new remote, old one had given up the ghost. The very next day it arrived in excellent condition and works superbly well

Next day delivery and a good piece of equipment

Humax customer support email Address uksupport(a)humax-digital.co.uk keeps returning a delivery failure.
Also I've tried 3 times to register the warranty but the submit button fails to work.
Finally on the new aura ez set top box there is an issue with the recording guide not being populated with a schedule as well as and bbc2 and itv are not where they should be

Remote arrived within 24 hours from placing the order! What’s not to like?

The sales department were very helpful, ordering online was easy and delivery was prompt. I ordered a replacement remote because some of the commonly used buttons on my existing elderly one had stopped working properly. The new one is like for like replacement.

Delivered efficiently

Marcus who dealt with me helped via email, being extremely prompt and giving me all the advice to try and rectify the problem I was having and after going over a few resets we came to the conclusion that the remote needed replaced so he sent 1 out and now everything is working fine as it should...thank you Marcus and team Humax

I rang Humax for help with my new remote control and a gentleman called Marcus was so helpful talked me through some things to do. He then sent me an email explaining ways to also be able me to turn the television on and off which has been a marvellous help as I am older and disabled. I am just so pleased I could not have done this on my own.