Puma Reviews 

Dreadful. The 15% new customer code was not accepted at checkout. The order was duplicated. I'm trying to get a stop and refund but reading reviews and dealing with customer services I am not feeling confident.
I was not asking for a monetary refund, but an apology and a thank you for bringing the issue with their website to their attention would have been nice. It was not forthcoming. I'm waiting for the order to arrive. I hope the journey doesn't get any worse. It has been so frustrating and time consuming.

Ordered a pair of Green Suede classic 75 trainers on Monday the 1st January as they had been reduced considerably from £95. Found their website straightforward to use with excellent photographs of different angles of the trainers.
Got a personal confirmation on the day at 16.00pm, not really expecting them to be working on New Year's day.
No extra charge for delivery. My trainers arrived today Friday 5th January via Evri. They in turn, gave me a lot of delivery options and estimated time.
Arrived well packaged and no surprises as described. Found Puma's to be well made and comfortable to wear.
Very pleased with my January sale purchase and delivery.
Order: 21145367

Excellent shoes, low price but top quality!

Must concur with other reviews here that Puma are a woeful company to try and deal with. Unhelpful, belligerant and ignorant customer service backed by decidedly average standard delivery times.

Buyer beware - (especially as we approach Christmas)!

With the huge profit made by these "manufacturers" proper investment in Customer Service and a policy change of attitude wouldn't go amiss and they could learn a great deal from competitors' like Adidas & Nike on how to treat their customers.

the brand is not good , the quality is for the garbage can

Careful, I run after my money even though I'm entitled to it and the products are inferior

The sizes of the shirts are ridiculous ordered my 9 year old 11 to 12 size as likes a comfy fit however the 3rd kit he struggled to get on and over his head, because we ordered the shirt with Haaland name on it they would not replace so a very expensive lesson learnt the shirt I ordered was 11/12 but I should have checked the size chart apparently!!!!!@@@@@ very poor customer service so please check shirt sizes

Following on from response when a size 11 to 12 does not fit a small 9 year old I would class it as defective, parents should be made aware as my SEND child had a melt down trying to get this shirt on. Parents try to do the best they can for their children and in this case my son wanted to have his hero's name on it once this was done no rights to replacement very poor been in touch with Puma who said no replacement

Faulty shoes arrived, contacted Puma and received a 3-day SLA response and am now waiting OVER 3 days between each email. Shocking, they haven’t even accepted liability nor that they’ll do anything about it.

I have ordered some trainers and a hoodie, the trainers didn’t came a I have called customer services and they told me that I supposed to have an email which I didn’t had telling me that they don’t have it but it was when I ordered and the other 2 emails telling me that is on the way, they sent my money back and I have found the same trainers on Amazon available and cheaper

Bought a pair of trainers from them. It was something wrong with delivery and my orders has been returned to Puma. I have contacted the customer service and said that I still want those shoes. In the mean time, price went up with 20 gbp and I got returned. Will never buy again from Puma.

If I had read these reviews before I purchased my items I may not have done.
However my experience has been a good one, I ordered two pairs of trainers which I received within 3 days of purchase I didn't pay the extra for delivery.
Notifications sent and tracking details were all correct and timely.
The trainers were very reasonably priced and very good quality.
I would definitely use the outlet again.

“Delivered item” to wrong address? Seems to be completely incompetent. Tracking number says wrong postcode so I can’t even find more information on the EVRI tracking.

The website took a payment for a failed transaction and also a second payment for the successful transaction after retrying, changing payment method on my order.

It has been an absolute farce dealing with PUMA UK customer service trying to get get it resolved. I'll not go into it fully but they really are very very poor in terms of customer service. Clearly the website is a bit dodgy in taking payments too.. which they claim not to be able to trace. The situation is ongoing having paid out £144 for a £72 pair of trainers. I have asked my credit card company to step in.

If it was possible to rate Puma UK a negative score I would. Not only for my £72 loss, but for the incoherent 1 liner responses from Customer Service and my questions which have been avoided altogether! So bad.

Please beware despite being a 'reputable' global brand. I will certainly not buy from here again.

£105.00 trainers returned to Puma. Parcel tracked as arriving back in March yet no refund. Contacted Puma snd completed a declaration of return (even though they accepted that it had been??). Still no refund and no response to emails. Shocking customer service. Klarna are involved do hoping they will get some satisfaction!!!! Doubt I will buy from them again now.

I recently had a frustrating experience with online shopping that taught me an important lesson. I ordered a pair of shoes by mistake and realized immediately that it was the wrong item. Unfortunately, there was no option to cancel the order, so I had to go through the return process instead.

After receiving the item, I returned it immediately, but to my dismay, there was no refund after 20 days, even though the company promised a refund within 14 days. The return process was also overly complicated and required me to fill out a declaration form and oath!
Save a PDF of the declaration form attached to an email and provide additional proof of posting. I felt like I was jumping through hoops just to get my money back.

The return process dragged on for longer than I expected, and I have no idea how much longer it will continue.
Overall, I was disappointed with the online shopping experience, and I don't recommend it to anyone who thinks they might need to return a purchase.

The only positives were that the delivery was fast, and the company was responsive to my emails. However, these factors did not make up for the inconvenience and hassle of the return process. I learned that it's important to consider the return policies and processes of online shopping companies before making a purchase, especially if there's a chance I might need to return it.

Appalling customer journey.
Bought 2 pairs of shoes from PUMA more than a week ago saying delivery will be within 5-7 working days (passed), On the 6th day I receive a notification, that EVRI is awaiting the PUMA parcel from DSV. I am leaving for 2 weeks holiday in a weeks' time and I am fairly certain at this point that the parcel will arrive after I left and knowing Evri, they will leave the item on the porch (marked as delivered) for somebody to nick it. Called customer service who assured me they will help me with the cancellation (only reason why it's not 1 star in the review). My wife ordered from the brothers' brand and that product came next day. Puma really needs to up their online game. (Not) Looking forward to what this will turn out... but let's see.
Shoes received which are really comfortable (hence 3 starts instead of 2)