IF COULD RATE 0 STARS WOULD DO IT. ORDERED.....THEY SAID IT WAS SHIPPED. NOTHING ARRIVED. EXCUSES.....FALSE NOT INSTIGATED REFUNDS..... STILL TRYING TO GET REFUND. THEY PUT YOU ON HOLD. SAME EXCUSES.... Toon meer
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I’m extremely disappointed with the way this whole situation has been handled. I bought the laptop and, after receiving it, discovered that it was faulty — the speaker wasn’t working. I th... Toon meer
Pre-ordered a product on the 26th of September. Expect launch date the 16th October. Nothing on the website about the order. Just says processing. No ETA no information nothing. Emailing once... Toon meer
The laptop was delivered very quickly at no extra cost. Beautifully wrapped and presented. Setting up was relatively easy although I would much prefer more information sent with the package. Whilst... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
ASUS is a leading company driven by innovation and commitment to quality for products that include notebooks, netbooks, motherboards, graphics cards, displays, desktop PCs, servers, wireless solutions, mobile phones and networking devices. ASUS ranks a...
Contactgegevens
Lide Road 15, 112, Verenigd Koninkrijk
- uk.store.asus.com
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Very good service
Very good service , quick delivery ,and my son loves his new phone .
Thankyou.
Failed to meet delivery deadline
Failed to meet delivery deadline. When delivery was finally attempted, phone number wasn't shared with courier and an attempted delivery was apparently missed with no notification (not even note through door) . Communication was responsive, not proactive. Would be poor but laptop is lovely, service around delivering it lousy.
I like Asus brand,unfortunately its a…
I like Asus brand,unfortunately its a headache when it comes to support as Asus UK store is managed by different company, and they direct to get in touch with the manufacture for certain help!
Also their information on buying extended warranty and what it covers which mentioned on their site is completely different to what they say when things goes wrong!!
Hope Asus take care of these things and sort out these problems.
Great experience and a great laptop
The ordering was smooth, the experience with the functionality of the Asus UK site was impressive, the order has been delivered timely, well packed, the ASUS ROG Zephyrus G15 White GA503QS-HQ003T 15.6" is a brilliant piece of kit for every task you need a powerful laptop for, a great experience on every single account, highly recommended.
Got what I paid for.
I paid the price, recieved my product, as simple as that. Not remarkable because that is what I expect why I buy something from a company...
On the plus side, Asus knocked thier own shipping estimate out of the water. Free deliverey was quoted as 2-4 working days, I recieved my order the next day.
I am very happy with the product I ordered, not that that has much to do with reviewing 'UK Store Asus'.
Great quality, and delivered sooner than expected!
Excellent delivery, better than expected, and the product is a good one. Only negative comment is that the ports do not include HDMI to HDMI, but are VGA and Displayport only. I know this is true of many other screens
Good service but required prompting for info
Great service but would have been nice to updated on the order status in the case of delays, due to things that were out of their control such as silicon shortage, without asking for an update first.
The service was great after talking to a representative. They explained everything I needed to know, and updated me on the current status of the order.
The website is easy to use and order from, and is very user friendly.
Prompt despatch
Prompt despatch. Prompt arrival. But docking one star because left in the dark : zero communication eg to advise despatch or day of delivery.
Poor Implementation
I was sent the wrong equipment due to errors on the coding the online shop, and spent a week explaining the problem before sending half of it back for a refund.
My tracking details weren’t given to me…
My tracking details weren’t given to me until two days after a failed delivery attempt
Bought the asus zephyrus duo gx551qr
Bought the asus zephyrus duo gx551qr, arrived promptly and works amazing. Using it as a streaming laptop and am able to stream in slow quality (slower it is the better it looks) with ease, second screen is awesome and will come in handy when I need to stream when I'm away and I'm sure would be amazing at multi tasking for anyone who needs to.
This only 2 issues i had was that the…
This only 2 issues i had was that the second screen does not tilt up on my zenbook pro duo 15 and there is no ethernet port. These should really be on all laptops standard everything else is wonderful.
They would have received a 5 star…
They would have received a 5 star review if they had not attempted to deliver to the wrong house! The delivery info provided was correct so not sure what happened but otherwise everything else was faultless.
Great website and easy to checkout
Great website and easy to checkout. Items arrived quicker than expected. Would recommend.
Gaming laptop was sent in zero…
Gaming laptop was sent in zero packaging, just the laptop box with a delivery sticker on top. This was 14 days after ordering the laptop and chasing up delivery every day.
The laptop was damaged - SHOCK - in transit and I had to send it back. It has been 21 days since I ordered a laptop and I have no laptop.
Very happy with the service provided…
Very happy with the service provided and I am delighted with the quality of the product that I purchased. My new machine is a joy to use (unlike my Dell which was cheap when I bought it about 18 months ago, but almost always worked like a dog!); I opted for the ASUS ZenBook and it's awesome - the quality shines through.
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