Uk Store Asus Reviews 

Computer was ok while it lasted for whole 6 months, but support is a joke - third party repairs that take advantage of customers, and loopholes in warranties are absolutely terrible. I wouldn't recommend it.

A complete joke of uk asus. No customer service, no communication. And refund is a brain killer process. They have no roots in uk other then where they originated from. You order it on uk store you expect it from their uk store customer service to deliver you items. But wait no, they have contractors and different dodgy online shops who fullfil their orders. There's no uk asus shop people. I ordered rog17 strix. An email came to me that laptop uk will deliver it. 1500 pound out of your pocket and no communication regarding delivery. I have been ringing them from 2nd day of order when? Oh our external warehouse.. Bla bla. Means they fob you off with this excuse and will not confiirm any thing with you. Another word is "hopefully" you will get order by...... This date. Extremely horrendous service. All representatives with no English communication skills. I'm dying to get my money back now. And the guy over the phone said this again... Our external warehouse.... Omg Stfu I'm listening to this BS past one week. Please read uk asus laptop outlet reviews before you buy anything from asus. Go see their reviews on goo3. People are crying for refunds, damaged products and faulty items... No service or aftercare. Once money is outta of your account account you are on your own then... I cautioned them that if you don't refund asap i will involve my bank.and you know what the guy replied.. "its not going to make any difference" means F O....

There are many issues I experienced with my recent order from Asus online, firstly and the most disappointing is that my order was farmed out to Laptops direct to fulfil which is where the comedy of error started. The order was dispatched without any confirmation email or tracking information. One week after the order was delivered to my neighbour I chased Asus to find out where my order was, they didn't even know themselves, two days of chasing I finally got the information that it had been delivered 7 days earlier but due to no tracking info and a difficult neighbour I knew nothing about it, my neighbour then gave it to another neighbour in error, that neighbour then disappeared for 5 days. Although you might say this isn't Asus's fault I never had clear, concise information from Asus at any point during this entire process, at one point the item was deemed to be missing but Asus still didn't offer any assistance.

After I ordered the item, the price on the website went down £90 literally 48 hours after I purchased online. At this point I didn't even know the order had been delivered to my neighbour, I contacted Asus and ask them to honour the new reduced price of £269.99 vs the 359.99 I paid. They refused, the solution they offered me was to refund and repurchase the item.

Asus make good products but their e-commerce business is completely broken, poor order communication and lack of tracking details is basic thing you can do on a £10 a month Shopify platform. No joke it felt like I was dealing with a one man band company. I returned the order when I eventually got the parcel from my neighbour. The price subsequently went up to £359.99 before black Friday and down again to £269.99 during Black Friday. I was disappointed not to be able to keep the order after all the issues that I had encountered but Asus refused. For me, this shows me the lack of customer focus and ultimately tells me that Asus deals in bad faith. When things do wrong you learn peoples true colours and this is a perfect example of a poor customer interaction that could be saved with a good gesture. Why on earth should I have had to return and re-purchase the item to get the new pricing. There should be a 14 day price guarantee and if it drops customer should be entitled to the difference. Otherwise customers are just going to keep returning products unnecessarily.

Advice to anyone who does want to buy an Asus product, Buy from Amazon!!

The most terrible company
I ordered a laptop and paid for the next day delivery after 3 days it still shows “under process”!
After calling customer service they informed me that they do not keep stocks and they asked third party to dispatch the item! They do not even know when they can process but they charged people for next day delivery!
This is a unethical and unprofessional service.
Avoid buying online

9 days and second line support has not even contacted me.

Our laptop screen failed suddenly after 9 months and, based on remote examination by photo, they said that it was 99.9% certain that it was damaged by us. They were even able to diagnose that it had been caused by the lid being closed on a pen that had been accidentally left on the keyboard!! It's an absolute load of nonsense, of course, and is a shoddy attempt by Asus to avoid their responsibilities to address the obvious hardware fault that has occurred. We won't be buying Asus again and would advise others to learn from our mistake!

Really bad service as they don't have warehouse themselves and rely on third party. All laptop order is now delayed by more than 3 weeks now with 0 communication or update! and its website still states dispatch within 3-4 working days!!!

Good product. Good value

The laptop stopped taking charge in less than a year. I was quoted £589 to replace the motherboard on a laptop I paid £599 to purchase. They refused to repair the laptop which was still in it's first year warrenty. They said that it was not a manufacturer fault that the motherboard failed and tried to blame me for it. They are asking for £45.00 just to send the laptop back to me. I would never purchase another Asus laptop again

Terrible Service

I contacted ASUS customer support via email and have not received any reply of any sort, I was rejected any help on the phone and told to go write an email, which I did. I wrote to them on the
29 Jan 2021, 10:52 and STILL HAVE NOT GOT A REPLY! It has been countless months and I have tried to enquire about this, to the response of "Please wait some more"

Terrible Customer Service

sent laptop for QUOTE. Didnt like the price so asked to return the £3000 laptop. They scrapped it.

Laptop arrived about 4 days later than expected. Had to keep chasing the team there to find out what was going off. Finally got an email with tracking details an hour or two before it arrived. I have no problem with stuff being late, I do however have an issue with not being communicated to. Phoning up and been told they've got technical details at a warehouse doesn't really help me. The other gripe I would have is not natively supporting credit cards, you have to go through a PayPal flow and as the company who runs the stores name is different to Asus it looks a bit strange. However the package arrived in good condition and a laptops great. The shop website is ok. The rod laptops are in high demand so I understand things may be challenging at the moment. Would suggest integrating your email systems with the warehouse logistics.

Impressive level of the service. next day deliver.

Very easy to order from Asus direct, much prefer that than ordering from places that say they have stock but they don't! Delivery was quicker than anticipated. Very happy overal.

Because I've always had a good experience with ASUS I do have one issue with one of the items being damaged which I will have to get rectified but more than happy with my purchase so still deserve the 5 stars because I know they'll sort out my issue

Quite good. Website wasn't a clear as some but at least stock levels and delivery times were clear. I received my Chromebox within the stated time but didn't get an email confirming dispatch shortly before.

Placed an order for two phones, never received a confirmation from Asus saying it went through or anything like that. The only confirmation I've got was from PayPal for the payment.
I did receive the phones however, but it made me feel a bit worried with the payments. Was questioning if I would receive the phones at all.
The phones are great and they came after 2 days, so it was just 2 days of uncertainty that was quite unpleasant in the whole experience.

Great product fast delivery only problem is I cant register it for the 1year warranty as it keeps telling me the sites down for maintenance.