Uk Store Asus Reviews 

Disgusting company! My son's Zephyrus G15 GA503QS started playing up at 18 months old. He was at boarding school so didn't use it much. Over summer it completely died. We sent it in and as it's out of warranty they want to charge £2500 to replace the motherboard in a laptop that costs £2500 to begin with! Support are not helpful. They also refuse to acknowledge UK consumer rights law 2015 which assumes that a product must last for a reasonable length of time Ie 6 years. (In comparison, Apple stand by this without issue.) They have now suggested I go back to the reseller. Whilst I can do this, the reseller will just have to enforce these rights themselves with Asus and we will still be no further forward Why won't Asus just do the right thing and replace it? If the cost quoted had been reasonable I would have just paid it but to be deliberately overcharged is unacceptable.

They don't even deserve 1 star. I have been left with a laptop that is completely unfit for purpose. It started running slower and slower after only having for a few months, until now I can't use it. Asus feel that sending links to ways of fixing it is a good idea, not taking into account the video I sent showing that it's impossible, as pages don't load, but time out. It's not my Internet at fault, as I work from home and have no issues. They took the laptop for a week, returning advising of no issues, but still the same. I was then told to go to the retailer, but its out of the 1 x month warranty with them, so they just send me back to Asus..... and the circle of uselessness begins again.
DONT GO ANYWHERE NEAR THEM IF YOU CAN AVOID.

I called Asus support re laptop that was faulty, I explained the circumstances, "GABY" seemed to not want to investigate the problem any further and basically she pushed for me to email the problem to ASUS.
I continued to complain as there was no additional value to ASUS by me making the issue(s) known to them in"writing".
The best I got from Gaby was that she would email me a trouble shooting link!
I had already gone through extensive trouble shooting with the retailer.
Sorry ASOS, but this experience with ASUS has put me off from purchasing an ASUS component in the future.

I purchased a £1700 laptop in December 2021. The computer has just failed, problem with graphic or motherboard when checked at local repair shop, they have informed it is beyond economical repair. Now checking I find it is out of warranty but have come find out this is a common fault with this product. If I send it to their repair shop they will wipe the data, which again is not useful. Seriously disappointed after investing in a high end laptop that if having gone with another manufacturer would have not had this fault. I won’t be buying their products again, avoid.

Can't seem to make a pc that keeps charge

Good product, ROG Cetra True Wireless. Case looks really cool when open with RGB. Easy wireless charging, useful app to tune all the tones to suit. Gaming mode for low latency and 2 levels of anc mode. Long battery life to last for a day use. Easy to pair with my different Android devices with my google account.

BEWARE!!!!!!!!!!!!
1. Not the manufacturer's web site!
2. Accepts Orders with no stock!
3. Doesn't inform you until you nag after Order late!
4. Inconvenience - Start all over!
TOTALLY MISLEADING COMPANY

Shocking
Shocking
Shocking! Two of my ASUS computers are fine but the latest laptop I got from the ASUS store has a serious hard drive problem and the sound doesn’t sync with videos. I sent it to be ‘fixed’ by ASUS but it it came back unfixed with no explanation. ASUS can’t fix it but say it’s only their policy to fix their computers, not replace them! They told me to ask the ASUS store for a refund but they say the responsibility is ASUS themselves. Nobody wants to take responsibility and they would rather rip me off and sell me a faulty machine! I decided to shop for a new computer through John Lewis as they look after you and so ordered another ASUS in the hope the last one had a one off problem but, no, it’s got the same issue so I returned it!! Don’t buy ASUS as they are substandard machines and ASUS won’t take responsibility for that fact and will ensure they don’t refund you.

I recently purchased the TUF 1000W-G PSU from ASUS Store UK and was delighted to discover that delivery was free. This was a great perk, as it saved me money. The power supply itself is ATX3.0 certified and provides future-proofing for the latest GPU and MOBO. Even with power-hungry components, there's still plenty of wattage to spare. Overall, I'm very satisfied with my purchase and the excellent service provided by ASUS Store UK.

Beyond disappointed with the service from Asus UK. My monitor display started showing abnormal lines which got worse as the day went on. Still under warranty I filled out an RMA, sent it in with the base to have a replacement issued. Replacement arrives in a box 3 times it’s size, little packaging and wrap to protect it. It has no base, so I can’t use it and the corner of the screen is shattered. Unacceptable. Trying to reach Asus UK again to get this sorted only to be told to fill out countless RMA’s with old and new serial numbers all of which are getting rejected. Asus UK, I’m tired of this now. Sort yourselves out, please.
Signed: Your confused and annoyed customer.

Echo the other comments here. The poor service led me to think that I had purchased from a scam website. I called ASUS technical support and they were able to confirm that I'd purchased a genuine ASUS product (although I can't even be 100% sure that they are really ASUS technical support). They sent me a troubleshooting guide to help with my technical issue but they were not able to tell me any returns information nor were they able to give me the number of the customer support team (!!). They told me to Google it. This is an extremely dodgy company. Edit: This may help to explain why the customer service is so terrible - I received an email from 'ASUS UK' stating the following (in response to my query about why the name of the company does not appear as 'ASUS' on payment advice:

"Hello,

Thank you for your message.

Our company is Five Tech Limited and we run both the Laptop Outlet site and the ASUS UK store.
We are the official contracted seller of ASUS for the UK market, as they do not sell to consumers directly.

I hope this clarifies.

Kind Regards,
Viktor
ASUS Store Customer Service

--------------------------

Costumer Support inexistent. I spoke to a fellow that told me it was impossible for me to have bought my phone on their online store, which I did. He told me to reach support on my account, which lead me back to the number I was speaking with him.
Now just trying to complain as loud as I can in the ASUS forums, maybe someone will help me fix (its a permanently blurred camera in asuszenfone9)

Appalling! I'm not even sure this is a genuine website. Purchased a laptop and obviously authorised our payment with our online banking. However, we then received an email and attached letter, full of spelling mistakes and grammatical errors, asking for us to sign a disclaimer that Asus would forfeit any responsibility should the laptop not be delivered. They had also requested photo ID and either a copy of the credit card used or a utility bill to "confirm identity". Customer services were rude and would only say this is "standard procedure". AVOID AT ALL COSTS

Bought an expensive ASUS ROG mechanical keyboard.

Quality not very good, came with a scratch to a key and a scratch on one of the silver replaceable keys that came with it. Meaning I can use them!

The silver replaceable keys where also very cheap and nasty.

Software that comes with it is also not very good.

Emailed customer services, took three days for a response and they where not helpful at all.

Wish I’d bought from a different company now.

I bought a brand new Chromebook 18 months ago. Exactly one year later - just as the warranty expired - it died. I managed to persuade the retailer to get it fixed for free. Now 6 months later it won't charge up - the fault is with the laptop, not the charger. It will cost as much as the laptop is worth to get it fixed, so I plan to donate it to a charity and buy a new laptop. It will most certainly NOT be an Asus as they are utter rubbish. AVOID.

Worst customer service I’ve ever seen, they said it was customer induced damage even though it was due to there poor quality paint that they are using which is wearing of very quickly. Slowest support ever. Never buying an Asus laptop ever again purely due to there terrible customer service.

Tried the webchat to confirm spec of laptop, automated responses were so bad, I nearly didn’t bother with purchase, that said I am still waiting a response to my subsequent email to customer service (over 2 weeks). Found answers to my queries from other sites.

ARMOURY CRATE is literally just bloatware.

Never ever buy anything from them. Sold broken laptop and refuse to repair it unless I pay for it. They keep saying its customer damage/missuse and not manufacturing issue despite of the picture proof of the issue being present day one out of the box. Its like hitting a brick wall trying to talk to them as they just ignore facts.

Shady practice and scamming customers out of their money. Somewhere near 360 quid for repair on a laptop that costed 2500 quid that was faulty from the box.

When calling them they refuse to put a manager on telling me to email complaints instead.

Great laptop, very prompt delivery, good price.
Can't fault the service.