Uk Store Asus Reviews 

Ordered a high end ROG phone, but discovered that due to the Audio Wizard software it wasn't suitable for my purpose of playing Hi Res audio. When I called to arrange the return / refund the phone was answered promptly (in Essex) and the return went smoothly. I was refunded the same day my package arrived at the warehouse.

Terrible customer service. They don’t care that order errors occur and they are very rude and don’t offer any assistance

Shocking!!
If I could give less than 1 star I would. Shocking customer service,
I purchased a LCIII ARGB liquid cooling system from ASUS store, the pump on the cooling system stopped working, 2 weeks after buying, I contacted ASUS support the day it broke, only to be told it’s my hardware, the cooling system is plugged into a ASUS rog strix x870f gaming board!
It then took several more emails to discover ASUS support have nothing to do with ASUS store, I contacted the ASUS Store to be told that they have logged my issue and they will be in touch, 5 days pass, each day I call, late afternoon to ask what’s happening, only to be told the same thing, we’ll be in touch, it took until the 5th call before the customer service rep organised pick up of my broken product the next day (28/2/25), product was picked up, delivered on the (1/3/25) no email from ASUS store of receipt of my broken product, I’ve had to call ASUS store again today (11/3/25) to be told they have no more stock of the item I purchased, the manager of customer services told me that ASUS had taken the decision to repair my product and the CSM said they were “trying” to get it fixed, no email or any contact with me before this was decided. I was also told today it was outside the 30 day return policy!!
No offer of a replacement product of like spec or price.

I’ve yet to receive a reply from any email Ive sent ASUS store, the only contact I’ve had is when Ive contacted them on the phone.
I built this PC for my severely autistic child who only out let us this PC. It’s now been 2 1/2 weeks without a working PC!
ASUS’s attitude towards this issues has been totally disgusting.
ASUS seem to break Uk consumer rights at will, having no regard for their legal obligation.
The saga continues………………….

DO NOT BUY FROM THIS COMPANY.
I ordered £750 worth of goods and paid for a two day delivery on the 16th December and it is now the 5th January and still nothing.
I have phoned three times and emailed eight times and all I get is stock replies saying we are sorry and will escalate to the team that deals with this.
I have told them the parcel is showing as being stuck at UPS Northampton since two days into the fiasco. Finally after about a week and a half they chased UPS who have opened an investigation. Asus are expecting me to wait while UPS investigate (which has been six days now) instead of offering me a refund or shipping a replacement next day. I have now formally requested a refund and fully expect to have get my credit card company involved to get my money refunded. Learn by my experience and do not go near this organisation.

Update: Now 17th January (over a month in from a two day delivery) and still nothing received. I have had to formally raise this with my credit card company who are chasing a refund. Whatever they offer DO NOT be tempted to use this company.

Awful customer service. Do not respond to emails. Order error, still sent item, then made returning very difficult, replacement Item ordered on 3 day delivery still not arrived after 10 days. Will never use again.

Ordered a £1500 top of the range laptop. It arrived and its microphone array doesn't work. So I asked them to refund it. They took 1 week to organize a pickup. Emailed me twice when I want it picked up i replied within minutes. Then they did nothing and I had to chase them 3 times and finally it has been picked up 13 days ago. They confirmed they have it but won't refund it because they are waiting for a "credit note from the warehouse". Terrible customer service. They take 3 days to reply to the email. If you call them they just tell you they cannot do anything about it. If you ask to speak to a supervisor they say he will just say the same thing to you. I have reported them to the Police and attempting a chargeback via the card. Proper scammers!

Terrible. Ordered a monitor on 19th September. Hasn't arrived. DHL say Asus haven't sent it. No response from multiple emails to Asus customer service. Telephone number is only for technical support so they won't help.

Never order from the.

I ordered the 4070 super white edition from Asus uk store and it is a great card. I paired it with a new proart 27" display as colour accuracy is important for me and this card delivers. Runs 1440p 144hz smooth as butter. Wouldn't have considered the white card as it was more expensive, but it was reduced by £50 so went for it. Very pleased with my purchase. I placed the order after midnight on the Monday and it arrived Wednesday which was an added bonus.

I purchased the TUF Gaming GT502 case From Asus Uk and it was delivered the next working day. This is an amazing case to build my gaming pc with. great packaging and and great build quality. Great stuff Asus

This is a very nice router, with fast speeds, good connectivity range, plenty of features, stylish and good value. Props for the free and fast next day delivery as well! Would recommend

I recently purchased the B650 Plus Wi-Fi Motherboard, and I must admit it’s among the finest motherboards I’ve ever owned. The built-in Bluetooth functionality eliminates the need for my external dongle, which is a huge convenience. Additionally, the three M.2 slots provide ample space for all my storage devices, and the impressive I/O options at the back of the motherboard enhance its overall usability. For the price, this motherboard is an excellent choice for anyone seeking a reliable and feature-rich option.

FiveTech Ltd, the company behind the ASUS brand in the UK, demonstrated their incompetence yet again by cancelling not one, but two of my orders within a single week. Their excuse? Claiming oversold items and a complete lack of inventory. It's astounding how a supposedly large company can operate with such chaos, coupled with abysmal customer service and a profound ignorance about their own products. To add insult to injury, I was left waiting for several days for a refund via PayPal, with no compensation offered for the inconvenience caused. It's nothing short of a frustrating experience dealing with them, as they seem to have no qualms about brushing off their customers' concerns.

Free 2 days delivery(over £150) , and It was actually delivered within two days. I have had it installed on my computer for two weeks and it is very quiet when used lightly. When the computer is doing video editing, even with heavy use, the computer is quite quiet (but I'm not sure where the slight noise is coming from).

Stay away from Asus store at all costs. I made the mistake of making a purchase here just because it was £20 cheaper than Amazon. I received no updates for a while. Not on my account, not in emails. Then the "processing" indication turned to "completed" after I get an SMS from DPD saying they couldn't deliver. With no option to make any changes, I called the store. Horrible customer service! I got a reply saying it is not their responsibility that the order couldn't be delivered! After two weeks of back and forth I couldn't get anywhere with them. So I made a complaint to PayPal and got a refund thanks to their flawless service.

Couple of weeks before my warranty was to expire, the laptop started crashing when on battery. I’ve created a repair ticket and send the laptop to them, after a couple of days they send it back and said there is no problem.

I called ASUS UK support and the guy on the line was very knowledgeable and friendly. He advised me to send it again, as the issue wasn’t fixed, still under warranty, but told me to share a link with them to a video of the problem, that’s exactly what I did. They didn’t watch the video and sent it back stating that it was tested and no problems found.

I called the ASUS support again today, and he told me to send it through AGAIN! I have been buying and recommending ASUS products for 12 years. This is the last time I will buy anything from them.

Companies that treat customers like trash should be punished by buyers.

Great service, wide range, advice was simply top

Bought a laptop from them, within weeks the trackpad no longer worked along with a few other minor issues. Reported it several times on their website as per their instructions with photos to no avail. Spoke several times to their customer services who gave different instruction on how to submit an issue with the machine. Eventually, It was collected and inspected and their repair centre quoted me double the price (laptop was £200 and they wanted £400 to fix it). They said I had to pay £45 for them to return it to me or for them to dispose of it. Unfortunately had to pay to have the machine returned but this is a complete rip off. Very unhelpful customer services on the phone and via email. Terrible, badly made laptop not fit for general purposes. Would not recommend this company as their products are not of good quality.

Very BAD company and THEIR DEFECTIVE PRODUCTS, DO NOT BUY. My tablet was stolen when I sent it in for repair.❌🚫

Ordered a mouse on sale Monday morning with Standard Shipping, received an order confirmation but didn't receive any shipping notifications or tracking numbers. Item arrived Tuesday around noon by DPD, while still listed as "processing" on the order page, i.e. not shipped. Fortunately, I was in at the time.

It's great that it arrived so quickly with the cheaper shipping, but it's insane that I don't know it was shipped until it arrived. There needs to be some better communication with the customer.

After multiple repairs, my laptop is still not stable, it sometimes does not power on now which I do worry about. Out of the 8.5 months I newly purchased it, 1.5 months are under repair because it needed repair after repair by ASUS. I got no information of what has been repaired to this new laptop for use in just 7 months. The problems are: 1. not working but with power light 'on' after power on; 2. but it actually is running with black screen; 3. then the fan is terribly loud, 4. It is also a heater. No one cares about the multiple repairs which used up 17.6% of the limited 12-months warranty. Most importantly, someone like me paid so much but nearly got nothing because I always worry it would stop working at any time. So, I know I have to not use its hard disk storage for my data, or I will never get it back. And more, the effort of sending/collecting a say 'repaired' laptop for repair again is testing my patience. My suggestion to myself is to avoid it in the future.