I booked an apartment for a month. The place is completely different the pictures. They are misleading. I'm about to start taking legal actions against the company. They don't respond over email, what... Toon meer
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Lees wat reviewers zeggen
Allison and Sara were so helpful when my apartment lost hot water. They had a technician come a few hours after my initial communication. It's the benefit of having everything handled for you while yo... Toon meer
The company is doing super well, always responde to me and help me with my problems and questions. The only thing is the cleaning is not that organized and you can’t put to earlier and you have to pa... Toon meer
We recently stayed at the Fratta apartment in Madrid and it was an absolute dream. The space was stunning and exactly what we were looking for. The location was perfect for exploring the city, and the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go. We do this by disrupting the traditional residential real estate market by offering artfully designed, fully-furnished apartments for stays of one month or more. We remove all the hassle around finding a rental with no long-term contracts, moving and buying furniture, security deposits, etc. giving choice and flexibility to allow people to immerse themselves in new cities and cultures.
Contactgegevens
Carrer Balmes 76, 3-1 , 08007, Barcelona, Spanje
- hello@ukio.com
- ukio.com
4,3
Uitstekend
717 reviews
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
amazing support and care for the…
amazing support and care for the clients; special thanks to Kayo from me, she deserves the raise😆
27 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Rike,
Thanks for sharing this, we’re really glad to hear you felt well supported during your stay.
Great to know Kayo made such a positive impression, we’ll definitely pass your message along to him, he’ll appreciate it.
Thanks again for choosing Ukio.
The Ukio Team
Excelente agencia, hacen tu vida más fácil.
Excelente agencia, sin duda siempre será mi primera opción para mis próximas estancias en Madrid.
Alquilé el apartamento "Haneo" (3 meses) por la Plaza Castilla, sin duda la ubicación es inmejorable, el apartamento aunque es pequeño, cuenta con el espacio suficiente para el propósito de mi viaje. Literalmente solo entré y salí con mi maleta. El servicio por parte de Ukio fué excelente, tuve unos pequeños incidentes con la cerradura de la puerta principal y con una pequeña fuga de la lavadora, lo reporté y en un par de días ya tenía a un técnico de Ukio reparándolos.
La atención por parte del servicio a clientes es excelente, siempre estuvieron pendientes de que disfrutara de mi estancia y de resolver mis dudas.
Lo que se ve en las fotos y videos, es lo que recibes y aún más, vamos, que no me hizo falta ni papel sanitario :-). Todo lo que te prometen en el contrato lo cumplen a carta cabal, la fianza me fue reembolsada en tiempo y forma en su totalidad. Aclaro, soy muy organizado y dejé todo tal como lo recibí, no esperes lo mismo, si generas desperfectos.
Estoy muy agradecido con Ukio y su personal por todas la atenciones, sin duda en mi próxima estancia por Madrid, serán mis "socios de viaje".
¡Gracias, Ukio!
24 november 2025
Review zonder uitnodiging
Antwoord van Ukio
Hola Miguel,
Gracias por tomarte el tiempo de compartir una experiencia tan completa. Nos alegra mucho saber que tu estancia en Madrid cumplió con lo que esperabas y que el apartamento encajó bien con tus necesidades durante esos meses.
También es muy positivo saber que, cuando surgieron pequeños incidentes, el equipo pudo intervenir con rapidez para solucionarlos. Ese seguimiento durante la estancia es una parte importante de la experiencia que buscamos ofrecer.
Agradecemos especialmente tu confianza y tus palabras sobre la transparencia del servicio y el proceso de fianza.
Será un placer volver a acompañarte en tu próxima estancia en Madrid.
El equipo de Ukio
🙏🏼🙏🏼🙏🏼🙏🏼
I would like to sincerely thank Kayo for their responsiveness, efficiency, and support. Kayo is the only person who is able to resolve any issue quickly and effectively. Thank you very much for your help!
26 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Maksim,
Thanks for taking the time to share your experience.
It’s great to hear that Kayo has been so responsive and helpful throughout your stay. We’ll make sure your feedback reaches him, she’ll really appreciate it.
Thanks again for choosing Ukio.
The Ukio Team
Working with kayo is a blessing
Woeking with kayo is a blessing, very kind and thoughtful and always making sure everything is running smoothly, thank you kayo!
26 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Bady,
Thanks for sharing your experience, we’re really glad to hear this.
It’s great to know Kayo has been so supportive and attentive throughout your stay. We’ll make sure to pass your kind words along.
Thanks again for choosing Ukio.
The Ukio Team
Ana A is the best!
Ana A. was so amazing to work with! She was incredibly attentive and extremely patient with my many questions. She took amazing care of us, we would definitely use Ukio again in the future :) this was one of our best booking experiences ever and we do lots of travel!
18 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Julia,
Thanks for sharing this, really glad to hear you had such a smooth booking experience.
It’s great to know Ana was able to support you throughout the process and make everything easier, especially with all your questions along the way. We’ll definitely pass this along to her.
We really appreciate your trust in Ukio and would be happy to host you again on your next trip.
The Ukio Team
I was there for two months and…
I was there for two months and everything went well. I forgot something after I left and Muriel helped me to get it back
20 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Nasko,
Glad to hear your stay went smoothly and everything worked well over those two months.
Nice to hear Muriel could help you recover your belongings after checkout, we’ll pass your word to her.
Thanks again for choosing Ukio.
The Ukio Team
Great experience with Allison
Allison was extremely helpful in solving all of our concerns!!
12 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Ella,
Thank you for taking the time to share your feedback. We’re very glad to hear that Allison was able to support you and help resolve your concerns.
We’ll be sure to pass along your kind words to her, it’s always great to see the team’s efforts recognized.
Thank you for choosing Ukio.
The Ukio Team
Superb experience
Superb experience.
It has been a pleasure staying with Ukio. Especially the support Ukio offers. They are always helpful, and the customer support they offer is amazing.
Especially big thanks to Giovanni, who helped us with everything and made sure our experience and stay were lovely.
11 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Roland,
Thank you for taking the time to share your experience. We’re very glad to hear that your stay with Ukio was such a positive one and that the support from our team made a difference.
It’s especially great to know that Giovanni was able to assist you and ensure everything went smoothly during your stay. We’ll be sure to share your kind words with him.
We appreciate your trust in Ukio and are happy to know you had a great experience.
The Ukio Team
Ukio Apartment rental Paris
I stayed in this apartment for six months (from the end of July to February) in the 6th arrondissement, and overall my experience was very good. The apartment itself is very beautiful and thoughtfully designed. The decorations and furnishings felt quite new, tasteful, and well put together, which made the space very pleasant to live in. It was also very clean and comfortable throughout my stay, which I really appreciated.
The building itself is quite old (I believe it dates back to the 1800s), which gives it a certain historic charm. However, I do think this is something future tenants should be advised about beforehand. Especially the entrance does feel quite worn due to its age.
One issue I experienced during my stay was with the Wi-Fi. At one point it suddenly stopped working. I contacted Ukio through their hotline, and they did respond and attempt to provide a temporary solution by bringing a router. Unfortunately, the router stopped working the next day. Since I work from home, this made things quite difficult, and the issue was not fully resolved for about a month despite contacting them several times. During that period, I unfortunately did not have Wi-Fi at home, which was challenging.
That being said, I do want to mention that the team was generally responsive. When I first arrived, a couple of cups were broken and the vacuum cleaner was not working. They addressed these issues quickly and came within about 48 hours to replace the items with new ones, which I appreciated.
Overall, the stay was very nice, and the apartment itself is a beautiful and comfortable place to live. However, considering that the building is quite old and the issues experienced during my stay, I personally do not feel that the price is fully justified. In my opinion, it is quite overpriced for what it offers.
28 juli 2025
Review zonder uitnodiging
Antwoord van Ukio
Hello Marianna,
Thank you for taking the time to share such a detailed experience. We’re glad to hear that you enjoyed the apartment itself and that its design, comfort, and location made your stay in Paris a pleasant one overall.
We also appreciate you highlighting the Wi-Fi issue. We understand how disruptive this can be, especially when working from home, and we recognize that the time taken to fully resolve it did not meet expectations.
Regarding the building, many of our apartments are located in historic properties typical of central Paris, which can come with certain characteristics. We appreciate you pointing this out.
Your feedback is very valuable and helps us continue improving both our setup and response times for longer stays.
The Ukio Team
cleaning
cleaned well, communication was good and the cleaner came on time
10 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Francesca,
Thank you for taking the time to share your feedback. We’re very glad to hear Juan Diego was able to support and help you during your reservation.
We appreciate you recognizing his efforts, and we’re happy to know his support made a positive difference during your stay.
Thank you for choosing Ukio.
The Ukio Team
Best customer support!!!!!!
Best customer support!!!!!!
My WiFi stopped working all of a sudden. On a busy day it came by surprise I got in touch with Muriel from the UKIO team and she immediately helped me with a replacement. It was a tedious job coordinatinaring with a lot of people but she really aced it. UKIO made us feel at home and I’ll be staying here every single time I visit.
5 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Sai,
Thank you for taking the time to share your experience. We’re glad to hear that Muriel was able to assist quickly when the Wi-Fi stopped working, especially on a busy day.
We appreciate you recognizing her efforts, and we’ll be sure to pass along your kind words to her. It’s great to know that her support helped make the situation easier for you.
Thank you for staying with Ukio, and we’re happy to hear you felt at home during your visit.
The Ukio Team
Avoid if you want reliability — last-minute cancellation left our family stranded
A nightmare experience.
We booked an apartment with Ukio weeks in advance. With less than 3 days before check-in, the property manager suddenly told us they might have to cancel due to a “new regulation” and they stopped responding. With less than 48 hours before arrival, the reservation was cancelled.
This left our family scrambling to find accommodation during Mobile World Congress week, when Barcelona is nearly fully booked and prices are extremely high.
If you are traveling with family or need reliability, be very careful booking with this company.
25 februari 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello,
Thank you for sharing your experience. We understand how stressful it must have been to receive a change to your reservation so close to your arrival, particularly while traveling with your family during a busy week in Barcelona.
In this case, the reservation was impacted by the implementation of new local regulations affecting certain mid-term stays in the city. As soon as this became clear, our team had to cancel bookings that could no longer proceed under the updated requirements.
We recognize that this situation created significant inconvenience, especially given the high demand during that period. Situations involving regulatory changes are never ideal, and we understand how disruptive they can feel for guests with upcoming travel plans.
Thank you for taking the time to share your feedback.
The Ukio Team
Totalmente NO recomendable!!!
Totalmente NO recomendable!!!
Teníamos que estar un mes en Barcelona por una operación de mi hija y alquilamos un apartamento en la C/Muntaner 502 de Barcelona a esta empresa.
Nada más llegar, en el cuarto de baño había un enorme desatascador que no tardé mucho tiempo en necesitar. Y es que si comes un poco más de la cuenta, al tirar de la cisterna del water empieza a salir la caca por la bañera.
El apartamento no tenía microondas. En el año 2025 no me puedo creer que todavía haya casas sin microondas. Se lo reclamamos a Ukio y nos puso uno una semana depués.
La lavadora no funcionaba correctamente. Tuvimos que ir a lavar y secar la ropa fuera de casa durante una semana hasta que los de Ukio se dignaron a mandar a un técnico para que la arreglaran.
Y para colmo se nos estropeó la nevera. La solución que nos dieron fue poner una nevera de esas pequeñas de hotel. Pero como podéis suponer es totalmente insuficiente para tres personas. No hubo manera de que nos pusieran una nevera nueva y estuvimos todo el mes cocinando mañana y noche porque no teníamos dónde guardar la comida cocinada!!! Y encima Navidad!!!!
Eso sí, nos devolvieron 250 € para compensar. Pero si con 250 € hoy en día se compra una nevera nueva, que era lo que queríamos.
Total, la próxima vez que vaya a Barcelona ni se me ocurre acudir a esta empresa ni le recomiendo a nadie que lo haga.
Gracias.
6 december 2025
Review zonder uitnodiging
Antwoord van Ukio
Hola Julio,
Gracias por compartir tu experiencia. Lamentamos sinceramente que vuestra estancia en Barcelona, especialmente en un momento tan delicado para vuestra familia, no haya sido la que esperabais.
Durante vuestra estancia recibimos las incidencias que mencionas y nuestro equipo fue interviniendo para resolverlas: se instaló un microondas tras vuestra solicitud, se envió a un técnico para revisar la lavadora y, cuando se reportó el problema con la nevera, se proporcionó una solución provisional mientras se evaluaba la incidencia. También quisimos reconocer las molestias ocasionadas mediante una compensación económica durante vuestra estancia.
Entendemos que estas situaciones pudieron afectar vuestra comodidad y sentimos que la solución no haya cumplido plenamente con vuestras expectativas.
En Ukio gestionamos estancias mensuales en apartamentos profesionalmente mantenidos en varias ciudades europeas, y comentarios como el vuestro nos ayudan a seguir mejorando nuestros procesos y tiempos de respuesta.
Os deseamos lo mejor a ti y a tu familia.
El equipo de Ukio
El piso es lindo, tal cual se muestran en las fotos
El piso es lindo, tal cual se muestran en las fotos. Alex Crespo nos acompañó en todo el proceso, siendo amable, atento y muy profesional. Para unas buenas vacaciones recomiendo hospedarse con Ukio.
21 februari 2026
Review zonder uitnodiging
Antwoord van Ukio
Hola,
Gracias por tomarte el tiempo de compartir tu experiencia. Nos alegra saber que el apartamento cumplió con vuestras expectativas y que coincidía con lo que habíais visto en las fotos.
También es un placer saber que Alex Crespo os acompañó durante todo el proceso de reserva con amabilidad y profesionalidad. Nos aseguraremos de compartirle tus palabras.
Agradecemos mucho tu recomendación y nos alegra que hayáis disfrutado de vuestra estancia.
El equipo de Ukio
Horrible Experience
Horrible Experience, cheap design to cover up what was a poorly conditioned apartment. Way too expensive, was not worth it
3 februari 2026
Review zonder uitnodiging
Antwoord van Ukio
Dear,
Thank you for taking the time to share your feedback.
At the moment, we’re unable to locate a reservation under this name in our system, which makes it difficult for us to review the situation you describe. Ukio apartments are professionally designed and maintained, and we take any concerns about apartment condition or value very seriously.
We would appreciate the opportunity to better understand what happened. Please contact us at guests@ukio.com with the name used for the reservation or the apartment where you stayed so we can look into this further.
The Ukio Team
NO TE DEVUELVEN EL DINERO
Desafortunadamente tuve la mala suerte de toparme con esta empresa y ha sido la peor experiencia de mi vida. Primero miré un apartamento que encajaba más o menos con lo que quería y una vez que realicé el pago, allí empezó mi mayor pesadilla. Nadie te informa de absolutamente nada, cuando haces el pago te sientes en un vacío en el que no sabes ni quien ni cuándo contactar y después te lo rechazan. Una vez rechazado tu piso estás MÁS de 1 mes que es lo que he estado yo reclamando mi dinero y hasta que no dije que iba a denunciar no parecía que querían devolver el dinero. Si queréis pasar un mal rato, id a alquilar con ellos y se os caerá el pelo. Es LA PEOR EXPERIENCIA DE MI VIDA
1 februari 2026
Review zonder uitnodiging
Antwoord van Ukio
Hola Lek,
Lamentamos sinceramente la frustración que describes; entendemos perfectamente lo angustiante que es realizar un pago y que la reserva no se formalice.
Queremos aclarar que, como empresa regulada, todas las solicitudes deben superar un proceso obligatorio de verificación de identidad y solvencia (KYC). Si este proceso no se completa según los requisitos legales y de seguridad, la reserva no puede confirmarse.
En estos casos, el reembolso íntegro se ordena de forma inmediata por nuestra parte el tiempo que pueda tomar en reflejarse depende . Lamentamos si la comunicación no fue lo suficientemente fluida durante la espera del tiempo de procesamiento bancario, ya que nuestro objetivo es la transparencia total.
Por favor, escríbenos a guests@ukio.com con tu nombre completo para facilitarte el comprobante bancario del reembolso y confirmar que todo esté en orden. Tomamos tu feedback muy en serio para mejorar nuestra agilidad.
Atentamente,
El equipo de Ukio
Premium Price for Substandard Living – Stay Elsewhere
I am paying €4,500/month for a 3BR in Madrid, but the experience has been a nightmare since day one. I have documented over 8 major issues, including recurring no hot water, a broken toilet, a leaking fridge damaging the floors, and a bidet that causes an unbearable smell.
Customer service is a "loop" of WhatsApp messages where they repeatedly ask for videos but fail to fix the issues. They even mistakenly swapped my sofa for a cheaper one without notice and tried to charge me for their own scheduling errors. As of today, I cannot even take a hot shower. For this price point, the lack of habitability and professional management is shocking. Avoid Ukio if you value your time and sanity.
15 januari 2026
Review zonder uitnodiging
Apartment in Barcelona
When presented with issues, they went above and beyond to fix them. Great service!
1 februari 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Oscar,
Thank you for taking the time to share your experience. We’re very glad to hear that you were satisfied with the support you received during your stay.
Our team always aims to assist guests and find solutions when needed, so we truly appreciate your recognition.
Thank you as well for the trust you placed in Ukio during your time with us.
The Ukio Team
Better than any agency or tenant
I rented my apartment in Milan to Ukio. They are reliable and professional. Not only took care of all the bureaucracy and proceedings, but they renovated the apartment with an amazing touch of class and design. After 6 years renting to tentant and bearing all the issues, I couldn't be happier for this choice. Thank you!
10 januari 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello TG Teo,
Thank you for sharing your experience and for the trust you placed in Ukio.
We’re very glad to hear that your partnership with our team in Milan has been a positive one. Supporting property owners throughout the process, from administrative steps to preparing the apartment for long-term stays, is an important part of how we operate.
We appreciate your kind words about the renovation and design of the apartment, and we’re happy to know that the experience has brought you peace of mind after many years of managing tenants directly.
Thank you again for your feedback and for partnering with Ukio.
The Ukio Team
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