The company is trustworthy, and our property was fantastic. It was in a great location -- perfect for our "in between" place while we were relocating to a more permanent place. There are a few odd... Toon meer
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BE CAREFUL. This management company (Ukio) charged us extra fees (taken out of our security deposit) after we spent an extended stay at one of their units. They charge people extra fees , even they al... Toon meer
Nous avons passé 2 mois en famille dans un appartement Ukio à Paris et c'était tout simplement parfait. L'appartement était exactement comme sur les photos, voire mieux : magnifiquement dé... Toon meer
Todo ano alugo apartamento em Lisboa com a Ukio, por um período de 5 meses. Este ano tive uma gerente de atendimento no escritório de Lisboa, que me deu um suporte muito bom pelo WhatsApp. É bom ter... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go. We do this by disrupting the traditional residential real estate market by offering artfully designed, fully-furnished apartments for stays of one month or more. We remove all the hassle around finding a rental with no long-term contracts, moving and buying furniture, security deposits, etc. giving choice and flexibility to allow people to immerse themselves in new cities and cultures.
Contactgegevens
Carrer Balmes 76, 3-1 , 08007, Barcelona, Spanje
- ukio.com
4,1
Goed
828 reviews
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Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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The apartment in San Antoni was…
The apartment in San Antoni was ameazing!!! I will always use Ukio !
Thank you!!
12 mei 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Iustina,
Thank you so much for this beautiful and enthusiastic review! We are absolutely thrilled to hear that you had such an amazing stay in Sant Antoni.
Sant Antoni is such a vibrant, wonderful neighborhood, and knowing our apartment made you feel right at home means the world to our team. Hearing that you plan to always use Ukio is the highest compliment we could ever receive!
Thank you for choosing us, and we are already looking forward to welcoming you back to your next Ukio home, whether it is here in Barcelona or in any of our other destinations. You will always be welcome!
Warm regards,
The Ukio Team
Think twice before you use UKIO…
Think twice before you use UKIO Barcelona apartment rentals for your visit to Barcelona. From the start, they were misleading, dishonest and negligent in their management. I arrived at the Apartment in the winter on Dec. 31st, 2025 in the evening to find that the location of the apartment was 1/2 miles from where it was advertised on their website- very misleading as I was visiting my daughter and the UKIO agent told me how nice it would be because the apartment was just across the street and up 1 block from her flat. They STILL advertise the apartment as being in this false location. Upon arrival, I found that the heat was not working in the apartment and would not turn on. I altered them immediately and UKIO Management and they promised to take care of it immediately. The next day UKIO rep told me that I'd have to pay the uncharge If I moved to a different apartment with heat. It was FIVE days before they responded with portable heaters and SIX days before a repair service was provided after my arrival. I also found that the internet was not working as my phone calls were dropping during conversations and the Smart TV was constantly disconnecting. Management took over 6 weeks to address the lack of internet in the apartment. They kept making suggestions for me to do with NO success. Management suggested that I buy a new part for the router or I should go to an Internet bar and they would reimburse me for my calls. They finally acted and replaced the router SIX weeks after my arrival. I kept telling them they were being negligent, to which Management replied with excuses and promise for a refund at the end of my stay. Unacceptable! Then the dishwasher flooded the kitchen in the last month I was there and it took them 3 weeks total for me to be able to use it again. UKIO Management promised to address the major issues in a timely matter and kept providing excuses for delays of service. At the end, they gave me a minimal refund of 500 Euros from a 9,500 Euro stay of 9 weeks. I am a 65 yrs old and was there to care for my daughter, her new baby and my 4 yr old Grandson. The stress of the entire experience was terrible and something I have never experienced in the last 6 years of travel to Barcelona.
30 december 2025
Review zonder uitnodiging
Antwoord van Ukio
Hi Barbara,
Thank you for taking the time to share such detailed feedback. We are deeply sorry to hear that your 9-week stay in Barcelona was so stressful, especially during such a meaningful family visit to care for your daughter and grandchildren. We always aim to provide a seamless, premium experience, and we genuinely regret the frustration these technical issues caused you.
We would like to clarify a few operational points to provide complete transparency to our community. Regarding the location, Ukio utilizes a standard geographic radius on our public maps to protect the privacy and security of our current residents. The exact address is automatically provided immediately upon booking confirmation, and we apologize if this standard privacy measure caused an unexpected distance from your daughter's home.
Regarding the maintenance timelines, we completely agree that arriving to a heating issue on New Year's Eve is highly distressing. Because this occurred over a major holiday weekend, coordinating emergency third-party technicians took longer than our standard response time, though we did provide portable heating units to bridge the gap until the main system was fully repaired. Similarly, resolving the complex connection issues with the local internet provider required extensive diagnostics and a full hardware replacement, which took longer than anticipated.
We never want our guests to feel neglected. To tangibly apologize for the operational delays you experienced with the internet, heating, and dishwasher, our management team issued a €500 rent reduction at the end of your stay.
We take your feedback very seriously as we continuously refine our property preparation and holiday response protocols. We wish you and your growing family all the very best.
Best regards,
The Ukio Team
Antwoord van Ukio
Hi Marin,
Thank you so much for the feedback!
Providing fast, helpful, and hassle-free resolutions is exactly what our guest experience team strives for every day. We are thrilled to hear we took great care of you.
Thank you for choosing Ukio, and we hope to welcome you back again soon!
Best regards,
The Ukio Team
Chesca is the best.
Chesca has been absolutely fantastic to work with during my stay at Ukio. She is incredibly responsive, friendly, and always quick to take action whenever an issue comes up.
What impressed me most was when I had a maintenance issue outside of normal business hours. Chesca immediately organized a third-party technician to resolve the problem, even though it was after hours. That level of service and dedication is rare and was greatly appreciated.
Throughout every interaction, she has been professional, proactive, and genuinely kind. It’s clear that she cares about providing an excellent customer experience. Thank you, Chesca, for all of your help!
25 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Timothy,
Thank you so much for taking the time to share your experience! We are absolutely thrilled to read your kind words about Chesca.
Home emergencies don't stick to a 9-to-5 schedule, which is exactly why we design our support network to be proactive and agile. Knowing that Chesca was able to immediately coordinate an after-hours technician and resolve your maintenance issue smoothly is a testament to her dedication. She truly embodies the level of care and responsiveness we aim to deliver at Ukio, and we have already shared your wonderful feedback with her and the wider team.
Thank you for choosing Ukio as your home. It is a true pleasure having you with us, and you can rest assured you are always in great hands!
Warm regards,
The Ukio Team
Do Not recommend Booking this place
I have booked this place for 3 months and i have only been here a few weeks and the service is appalling. (Also the pictures of the flat look much better online than in person) I had 3 cleaning sessions booked. The first one the team arrived really late and I have requested for the second time they show up on time within the window they gave me. The second time the team never showed up. The third time (yesterday) they came at the last second and didn’t change the sheets, when they were given clear instructions on how and where to do that. The cleaner says she was instructed not to change the sheets although she wanted but they never sent any clean sheets with her (bless her the cleaner was lovely) . I have it in writing requesting change of bedsheets weeks in advance . The customer Servicing staff seem to have absolutely no clue nor control over what’s happening. They seem completely chaotic, they seem like they do not communicate with each other . It’s feels like a mess. The last response today was at 2 pm to their latest hiccup was: they really wish there’s something they can do. But they will come back to me asap. It’s almost 10 pm right now more than 24 hours since this happened and nothing. New sheets were meant to be sent and changed by them today between 11 and 1 pm as they told me. But still it’s 10 pm and nothing. Still missing the clean bed sheets. I wish I could leave this place earlier because I cannot stand staying here not a single minute more it’s an absolute nightmare. Very expensive and not worth any penny. I should have listened to my contacts and gone with another company like Home Club…
Cleaner has been sent today for the 4th time to set the clean sheets, but yet again she has been sent without bed sheets.. this is honestly impossible and soo so bad... and no one from customer services is answering any msgs since yesterday..
23 juni 2026
Review zonder uitnodiging
Very clean
Very clean. Very professional and customer oriented. Made my stay in Lisbon perfect
18 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Jannick,
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that you had such a perfect stay with us in Lisbon.
Spotless cleanliness and professional, customer-oriented care are the pillars of the Ukio experience, so knowing our team hit the mark for you means the world to us.
Thank you for choosing Ukio as your home. We look forward to welcoming you back to Lisbon, or any of our other destinations, in the future!
Warm regards,
The Ukio Team
Very disappointing experience
Very disappointing experience. The apartment did not match what was advertised on their website, and it was not properly clean upon arrival. In addition, the noise level was excessive, making it impossible to stay (despite using noise canceling headphones). Unfortunately, no refund or meaningful support was offered in response. Given the high price point and “premium” positioning, the experience fell far below expectations. I would not recommend their services based on this experience.
13 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Tamara,
Thank you for sharing your feedback. We take all guest experiences seriously, especially given our commitment to premium housing, and we are truly sorry to hear that your stay did not live up to your expectations.
At Ukio, we pride ourselves on absolute transparency, which is why all our apartment photography is completely accurate and we explicitly list our central, vibrant neighborhood locations so guests can choose the setting that best fits their lifestyle. While city and street noise can be subjective, our support team was ready to assist you; however, we were only notified of your discomfort regarding the neighborhood sound levels. The issues regarding cleanliness and property accuracy were unfortunately never reported to our on-site team during your stay, depriving us of the opportunity to immediately inspect the apartment or resolve them for you.
Because our properties are reserved exclusively for our guests' requested dates, we are unable to offer refunds for early departures when a guest decides to vacate a property due to neighborhood preferences.
We always strive to provide meaningful support, and we regret that we could not find a solution that aligned with your expectations in this instance. We wish you all the best in your future travels.
Best regards,
The Ukio Team
What a disappointment!
What a shame. Everything was fine until it came time to return the security deposit. In summary: after renting the PINO apartment in Madrid from them for 8 months, they returned our deposit minus €288.00, claiming the deduction was for "Extra Utilities." According to the contract, any deductions must be supported by invoices or receipts, which they have refused to provide. What a disappointment.
1 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Daniel,
Thank you for your feedback. We always aim for complete transparency, especially regarding financial settlements and contract compliance, so we appreciate the opportunity to clarify this situation.
We would like to reassure you and our community that we strictly adhere to our contractual agreements. For an extended stay of 8 months, utility consumption is calculated based on actual usage against the standard monthly allowance. In your case, the deduction of €288.00 corresponds precisely to the excess utility consumption during your stay.
Our team compiled and shared the official invoices and itemized receipts detailing these charges with you to ensure full transparency. It is possible these documents were overlooked or filtered into a different folder.
We want to ensure you have everything you need, so we have re-sent the complete invoice package to your email address today. If you have any further questions or cannot find the email, please reach out to us directly and we will be happy to assist you.
Best regards,
The Ukio Team
UKIO’s customer service has improved…
UKIO’s customer service has improved significantly this year. Whenever there is a repair issue or anything that needs assistance, their support team responds promptly and takes action right away. The process of scheduling technicians has also become much more efficient and faster.
Sandra, thank you for being so friendly, helpful, and responsive. Your quick feedback and excellent support are truly appreciated.
Overall, I’m very pleased with the service and can see a great improvement compared to before.
10 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Wendy,
Thank you so much for taking the time to share this review. Hearing that you have noticed a significant improvement in our customer service and technician scheduling this year is the ultimate reward for our team.
We have poured a lot of focus into making our maintenance and support pipelines faster, smoother, and more efficient for our guests, so knowing these changes are making a real difference in your experience means everything to us.
We are also incredibly proud of Sandra! Providing warm, responsive, and reliable care is exactly what she does best, and we have already passed your kind words along to her.
Thank you for being a part of the Ukio community and for recognizing our growth. We are committed to keeping this high standard up for you throughout your time with us!
Warm regards,
The Ukio Team
A great company to deal with
A great company to deal with. The apartments look just like the photos, which is to say they are beautiful! I will absolutely use Ukio again.
4 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi there,
Thank you so much for this wonderful feedback!
We know that booking a home online requires a lot of trust, which is why we place a huge emphasis on ensuring our photography is completely accurate. Hearing that you found the apartment just as beautiful in person as it looked in the photos means the world to our design team.
We are thrilled to know you had a great experience with us, and we are already looking forward to welcoming you back to your next Ukio home. Thank you for choosing us!
Warm regards,
The Ukio Team
El servicio es muy bueno
El servicio es muy bueno, destacando la atención de Juan Diego. Comprometido con dar soluciones a los requerimientos que se solicitan.
9 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
¡Hola Manu!
Muchas gracias por dedicarnos un momento para compartir tu experiencia. Nos alegra muchísimo saber que estás tan contento con nuestro servicio y, en especial, con el trabajo de Juan Diego.
Contar con profesionales comprometidos y orientados a dar soluciones rápidas a cada requerimiento es una de las señas de identidad de Ukio. Le haremos llegar tus amables palabras directamente a Juan Diego, ya que comentarios como el tuyo son el mejor reconocimiento a su esfuerzo diario.
Estamos a tu total disposición para cualquier otra cosa que necesites durante tu estancia. ¡Gracias por confiar en nosotros!
Atentamente,
El equipo de Ukio
The Support is always on point and…
The Support is always on point and answers really quick. The apartment is really clean and in an awesome location.
10 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Rike,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had such a seamless experience with us.
Fast, reliable support, spotless cleanliness, and handpicked locations are exactly what we strive to deliver at Ukio, so knowing we hit the trifecta for you means the world to our team.
Thank you for making Ukio your home. If you ever need anything else, you know where to find us, we are always just a quick message away!
Warm regards,
The Ukio Team
Felt like home!
I had a fantastic stay with Ukio in Barcelona.
The apartment was beautifully designed, modern, and exactly as shown in the photos. It was fully equipped with everything I needed, making me feel like home.
The Ukio team was also responsive and professional whenever I had questions.
Overall, the experience exceeded my expectations, and I would recommend Ukio to anyone looking for a comfortable and high-quality stay within EMEA .
I would definitely book with them again.
Thanks to you all!!
1 april 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi There,
Thank you so much for this incredible review! We are absolutely thrilled to hear that your stay in Barcelona exceeded your expectations.
At Ukio, we put a lot of care into ensuring our designs are as functional as they are beautiful, so knowing the apartment felt like a true home right away means everything to us. We also appreciate your shoutout to our team. Providing professional, responsive care is our top priority, and knowing we hit the mark for you is the best reward we could ask for.
Thank you for recommending us across the EMEA region. We cannot wait to welcome you back to your next Ukio home, whether it is here in Barcelona or in any of our other destinations.
Safe travels until next time!
Warm regards,
The Ukio Team
Loved the stay at Ukio
Loved the stay at Ukio. The mansion was amazing and it had everything we needed. Thanks to Ukio for making our experience at Madrid just perfect. Definitely coming back :)
5 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Martina,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that your stay in Madrid was nothing short of perfect.
We take great pride in curating unique, beautifully designed spaces that provide everything our guests need for an exceptional stay, so hearing that you loved the property means the world to us. Knowing we helped make your time in the city so special is exactly why we do what we do.
Thank you for choosing Ukio, and we already look corrupted to welcoming you back for your next stay. See you soon!
Warm regards,
The Ukio Team
Perfecto!
Mi experiencia con Ukio fue realmente increíble, el piso estuvo muy bien, la atención siempre fue excelente. Sin dudas lo recomiendo y volvería!
1 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
¡Hola Meli!
Muchas gracias por compartir tu experiencia con nosotros. Nos alegra de corazón saber que tu estancia fue increíble y que tanto el piso como la atención de nuestro equipo estuvieron a la altura de tus expectativas.
En Ukio trabajamos cada día para que nuestros huéspedes se sientan como en casa desde el primer momento, y saber que lo logramos contigo es nuestra mayor satisfacción.
Te tomamos la palabra: ¡estaremos encantados de recibirte de nuevo en tu próximo destino Ukio! Gracias por recomendarnos y por formar parte de nuestra comunidad.
¡Hasta la próxima!
Atentamente,
El equipo de Ukio
She was extremely helpful and patient
She was extremely helpful and patient. Very human and empathic. Best customer service ever!
8 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Isadora!
Thank you so much for this beautiful review! We are absolutely thrilled to hear that your experience was so positive.
At Ukio, we believe that premium housing goes far beyond beautiful design; it’s about providing a truly human, warm, and empathetic connection so our guests always feel completely supported. Hearing that we provided the "best customer service ever" means the world to us, and we have already shared your wonderful feedback with her!
Thank you for choosing Ukio as your home. Please don't hesitate to reach out if you need anything at all during your time with us!
Warm regards,
The Ukio Team
Quiero agradecer a Joe su amabilidad en…
Quiero agradecer a Joe su amabilidad en su atención y al servicio técnico de Ukio la eficacia con que resuelven las incidencias. Esto permite disfrutar al máximo de la estancia en sus apartamentos.
2 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
¡Muchas gracias por tu reseña Beatriz!
Nos alegra enormemente saber que ha podido disfrutar al máximo de su estancia y que la atención de Joe, junto con la rapidez de nuestro servicio técnico, hayan estado a la altura de sus expectativas.
En Ukio sabemos que la tranquilidad es fundamental cuando se vive en un nuevo hogar. Por eso, nuestro equipo de soporte y mantenimiento trabaja de forma coordinada para resolver cualquier incidencia con la mayor brevedad posible.
Le transmitiremos de inmediato sus amables palabras a Joe y a todo el equipo técnico; les hará mucha ilusión saber que su esfuerzo ha contribuido a que se sienta tan cómodo.
Quedamos a su entera disposición para cualquier cosa que pueda necesitar durante el resto de su estancia. ¡Gracias por confiar en Ukio!
Atentamente,
El equipo de Ukio
Mixed experience but overall Ukio returned deposit after negative Trustpilot review
This company asked for a EURO 3K deposit and they never returned it. The apartment was returned in flawless condition, after cleaning by a professional I paid from my own pocket. Ukio never raised any issues. They simply have not returned the money and despite promises, they continue to fail to return it. This is the main of a couple other issues.
I would not rent from this company again in the future.
Edit: after this initial review, Ukio returned the deposit. They never reacted before the public complaint
Hence I’m adding 2 stars to the review
4 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Gustavo,
Thank you for updating your review and for acknowledging the return of your security deposit. We genuinely appreciate the feedback, as it helps us fine-tune our post-stay operations.
We would like to reassure you and our community that our deposit returns are processed through a standard administrative queue and are never conditional upon public reviews. Following a checkout, our finance and operations teams conduct thorough property and account audits to ensure everything is settled properly. While we are glad to hear the apartment was left in flawless condition, the subsequent banking clearing windows can occasionally introduce an administrative delay that does not reflect our standard for speed.
We apologize that this process took longer than expected and that it required follow-up on your part. We are continuously working to make our post-checkout timelines as swift as our check-ins.
Thank you for choosing Ukio, and we wish you all the best in your future travels.
Best regards,
The Ukio Team
ARNAQUE FAUSSE AGENCE!
Surtout ne JAMAIS louer avec cette FAUSSE agence qui n'assure aucun suivi après que vous ayez payé, ce qui vous pousse à annuler, et dans le contrat une petite clause dit que si vous annulez ils gardent la caution. Une totale arnaque qui ne va pas restez impunie.
31 mei 2026
Review zonder uitnodiging
Antwoord van Ukio
Bonjour,
Nous tenons à rectifier les faits de manière claire et transparente. Ukio est un opérateur de logement de moyenne durée parfaitement réglementé qui agit en totale conformité avec les législations européennes. Nos contrats et nos conditions générales sont présentés de manière totalement transparente dès le début du processus de réservation.
La loi nous impose de procéder à une vérification d'identité et de solvabilité (KYC) avant la remise des clés. À la suite de votre décision de ne pas fournir les pièces justificatives obligatoires requises par nos protocoles de conformité, la réservation n'a pas pu être finalisée et le dossier a été annulé.
Conformément à nos procédures administratives, votre dossier a été régularisé et les fonds associés à cette annulation ont été entièrement libérés de notre côté. Le délai d'apparition des fonds sur votre compte dépend désormais uniquement des délais interbancaires de votre établissement. Notre équipe reste à votre entière disposition à l'adresse guests@ukio.com pour vous fournir la preuve officielle de la transaction de retour afin que vous puissiez faire le suivi avec votre banque.
Cordialement,
L'équipe Ukio
Joe was very helpful
Joe was very helpful, solution-oriented, and persistent – thank you so much.
1 juni 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Sertac,
Thank you so much for your kind words! We are absolutely thrilled to hear about your experience with Joe.
Being solution-oriented and persistent is exactly the standard we strive for at Ukio, as we want our guests to feel completely supported throughout their stay. We will make sure Joe receives your thank you, recognition like this truly motivates our team to keep going the extra mile.
Please don't hesitate to reach out if you need anything else during your time with us. Enjoy your apartment!
Best regards,
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