Ukio Reviews 

Antwoord van Ukio

29 mei 2026

Hi Ignacio,

Thank you so much for the shoutout! "Going the extra mile" is exactly what we aim for, and we are thrilled to hear that our team was able to get things sorted out for you so quickly.

We know how important it is to have a seamless experience in your home, and we’re always ready to step up whenever you need us. We’ll be sure to share your kind words with the team, it will make their day!

Enjoy the rest of your stay, and don't hesitate to reach out if you need anything else.

Best regards,

Antwoord van Ukio

28 mei 2026

Hi Aaron,

Thank you so much for your feedback! We are thrilled to hear that Patricia was able to resolve your issue quickly and efficiently.

Our Guest Experience team works hard to ensure that any hiccups during your stay are handled with speed and care, so knowing Patricia hit the mark for you means a lot to us. We will be sure to pass your kind words along to her!

Please let us know if you need anything else during your time with us. Enjoy your apartment!

Warm regards,

The Ukio Team

Antwoord van Ukio

29 jun 2026

Bonjour,

Nous comprenons parfaitement votre inquiétude concernant vos fonds, mais nous tenons à vous rassurer, ainsi que notre communauté : il ne s'agit en aucun cas d'une arnaque. Ukio est un opérateur de logement réglementé et nous ne conservons jamais les dépôts de garantie pour les réservations annulées.

Comme indiqué précédemment, votre réservation via Airbnb n'a pas pu être finalisée car le contrat de location obligatoire requis par la loi n'a pas été signé. Lorsqu'une réservation est annulée sur Airbnb, la libération de la caution est déclenchée automatiquement. Le délai de réception des fonds sur votre compte dépend uniquement des délais de traitement de votre établissement bancaire.

Veuillez nous contacter directement en nous transmettant votre identifiant de réservation Airbnb. Nous sommes prêts à vous fournir le reçu officiel de la transaction bancaire afin que vous puissiez immédiatement suivre la libération des fonds auprès de votre banque.

Cordialement,
The Ukio Team

Antwoord van Ukio

27 mei 2026

Hi Janaina,

Thank you so much for this wonderful review! We are absolutely thrilled to hear that your experience with Ukio was seamless from the moment you booked until you checked into your new home.

We will be sure to pass your kind words along to Patricia—she will be delighted to know that her support made such a positive impact on your stay. Our team prides itself on being there for our guests every step of the way, so knowing we achieved that for you means the world to us.

We hope you enjoy every moment in your apartment! Please don't hesitate to reach out if you need anything at all during your stay.

Warm regards,

The Ukio Team

Antwoord van Ukio

27 mei 2026

Hi Criselle,

Thank you so much for your loyalty and for sharing your experience across both Madrid and Barcelona! Hearing that you've stayed with us twice is the highest compliment we could receive.

We design our apartments to feel like a true home from day one, so we are thrilled that you found them modern, comfortable, and spotlessly clean. Our customer service team works hard to be there whenever our guests need us, and knowing we hit the mark for you in both cities means the world to us.

Thank you for being a part of the Ukio community. Wherever your next journey takes you, your Ukio home will be ready!

Warm regards,

The Ukio Team

Antwoord van Ukio

27 mei 2026

Hola Mr. Manoel,

¡Muchas gracias por compartir su experiencia! Nos alegra mucho saber que pudimos resolver el problema de la puerta con rapidez y que nuestro técnico le brindara una atención amable.

En Ukio sabemos que cualquier inconveniente en el hogar puede ser molesto, por lo que nuestro equipo de Help Desk trabaja diariamente para coordinar soluciones lo más rápido posible. Trasladaremos sus amables palabras tanto al técnico como al equipo de soporte; les hará mucha ilusión saber que ayudaron a que su estancia sea más cómoda.

Quedamos a su entera disposición para cualquier otra cosa que pueda necesitar durante su estancia. ¡Gracias por confiar en Ukio!

Atentamente,

El equipo de Ukio

Antwoord van Ukio

21 mei 2026

Hi Karen! Thank you so much for the kind words. We are thrilled to hear that you found our team professional and your stay restful, that is exactly the kind of experience we strive to create for our guests. We hope to welcome you back to another Ukio home in the future!

Antwoord van Ukio

21 mei 2026

Hi Zach! Thank you so much for sharing your experience. We are thrilled to hear that Diego was so attentive and proactive in resolving the initial issues when you moved into your apartment.

Starting off your stay with the right support is incredibly important to us, and we are glad Diego’s dedication helped reinforce your confidence in Ukio. We will make sure he receives your fantastic feedback. Enjoy your time in your Ukio home!

Antwoord van Ukio

21 mei 2026

Hi Amanda! Thank you so much for being a loyal guest and choosing Ukio for the third time. We are incredibly grateful for your high recommendation!

We are thrilled to hear that Patricia from our Guest Experience Team looked after you so well, responding with the speed and support you deserved to get everything sorted. Providing excellent customer service is exactly what we aim for, and we will make sure Patricia receives your wonderful feedback.

Thank you for continuing to stay with us, and we look forward to making your current and future stays just as comfortable!

Antwoord van Ukio

18 mei 2026

Hi Nicolás. Thank you so much for the feedback. We are thrilled to hear that Chesca and Sergio responded with the level of empathy and urgency that you deserved.

Dealing with a water heating issue is never ideal, but our team always strives to turn things around with a flawless customer approach. We will make sure both Chesca and Sergio receive your kind words. Thank you for staying with Ukio!

Antwoord van Ukio

18 mei 2026

Hi Lina. Thank you for taking the time to share your experience. We are so glad to hear that Joe was highly responsive and helpful during your stay.

Our team always aims to make our guests feel well supported, so knowing that Joe helped make your stay truly enjoyable is the best feedback we could ask for. We will be sure to pass your kind words along to him!

Antwoord van Ukio

18 mei 2026

Hi Nate. Thank you so much for the fantastic review! We are thrilled to hear that the apartment was a perfect fit for your stay, from the design and functional layout to that amazing terrace.

We always aim to make the logisitic side of travel, like key collection and extensions, as seamless as possible, so it is great to know that flexibility helped you out. We truly appreciate the high recommendation and hope to welcome you back to another Ukio home in the future!

Antwoord van Ukio

14 mei 2026

Hi Kay. Thank you for sharing your experience. We are glad to hear that Chesca was able to step in and resolve the situation with your early check-in.

We know that getting settled into your new home as soon as possible is a priority when you arrive in a new city. It is great to hear that Chesca’s support made a difference for you. We will be sure to pass along your appreciation to her!

Antwoord van Ukio

14 mei 2026

Hi Miguel. Thank you for the kind words! We are so glad to hear that Chesca made such a positive impact on your stay.

Being responsive and pleasant is at the heart of what we do, but we know that effectively solving problems is what really matters. We will be sure to share your thanks with Chesca. We hope to welcome you back to one of our apartments soon!

Antwoord van Ukio

12 mei 2026

Hi Ingrid! Thank you so much for the love. We are thrilled to hear that your apartment feels like home and that our team could help you navigate those initial technical hiccups.

Technology is great until it isn't, so we make sure our support crew is always ready to step in and find a solution when things like keyless entry don't go as planned. Your patience during that troubleshooting was much appreciated. We are happy to have you with us and are here whenever you need a hand! ❤️

Antwoord van Ukio

9 mei 2026

Hola, Paloma.
Muchas gracias por tu comentario. Nos alegra mucho saber que la atención de Joe fue de tu agrado. Siempre buscamos que nuestros huéspedes se sientan acompañados y bien atendidos durante su estancia. Le pasaremos tus palabras de agradecimiento.
¡Un saludo!

Antwoord van Ukio

14 mei 2026

Hola, Marina. Lamentamos sinceramente la frustración que te causó esta situación. Queremos aclararte que nuestras oficinas centrales están dedicadas principalmente a la gestión de operaciones internas y no están diseñadas como un punto de atención al público o de gestión directa de incidencias.

Por esta razón, nuestro equipo de atención y soporte opera de manera digital y descentralizada, para poder dar respuesta directamente en los apartamentos. Sentimos mucho si esto generó confusión o una sensación de desatención a tu llegada a la oficina.

Nos consta que uno de nuestros agentes ya se ha puesto en contacto contigo directamente y que el problema ha quedado resuelto. Agradecemos mucho tus comentarios, ya que nos ayudan a mejorar la comunicación sobre cómo contactar con nosotros de la manera más rápida posible.

Antwoord van Ukio

Geüpdatet op 11 mei 2026

Hi Sam. We understand how concerning it is to see multiple cancellations and a pending refund of this amount. To maintain the standard of our community, every residency must pass a mandatory verification process. We were unable to confirm the eligibility of the stay through this standard KYC process, which led to the cancellations.

We have already done the full refund for these transactions on the same day. While we have processed this on our end, the time it takes for funds to return often depends on bank protocols. We remain available to provide any documentation you may need for your bank to help track the transfer. We appreciate your patience while these external procedures are finalized and wish you the best in your search.

Antwoord van Ukio

9 mei 2026

Hi Jennifer.
Thank you for sharing your experience. We are so glad Patricia was able to assist you with such a quick turnaround.

We know that issues with essentials like hot water can be a major disruption, so getting a technician out the same afternoon is always our priority. It is great to hear that Patricia’s support made the process smooth and stress-free for you. We will be sure to pass your kind words along to her. We hope you enjoy the rest of your stay!

Antwoord van Ukio

9 mei 2026

Hi Karan.
Thank you for such a detailed and thoughtful review. We are so pleased to hear that your time in Madrid was a success and that the apartment met all your needs.

It is particularly great to hear about your experience with Allison. We strive to provide support that goes beyond just the basics, and her commitment to reviewing your case and ensuring a fair resolution is exactly the kind of attentive service we value. We know that feeling heard and supported can make a huge difference in your stay, even when minor issues arise.

We will be sure to share your kind words with Allison and the rest of the team. Thank you for the recommendation, and we look forward to welcoming you back to Madrid or any of our other cities soon.