Ukio Reviews 

Juan Diego helped me a lot! Thanks

Best customer support!!!!!!
My WiFi stopped working all of a sudden. On a busy day it came by surprise I got in touch with Muriel from the UKIO team and she immediately helped me with a replacement. It was a tedious job coordinatinaring with a lot of people but she really aced it. UKIO made us feel at home and I’ll be staying here every single time I visit.

A nightmare experience.

We booked an apartment with Ukio weeks in advance. With less than 3 days before check-in, the property manager suddenly told us they might have to cancel due to a “new regulation” and they stopped responding. With less than 48 hours before arrival, the reservation was cancelled.

This left our family scrambling to find accommodation during Mobile World Congress week, when Barcelona is nearly fully booked and prices are extremely high.

If you are traveling with family or need reliability, be very careful booking with this company.

Totalmente NO recomendable!!!
Teníamos que estar un mes en Barcelona por una operación de mi hija y alquilamos un apartamento en la C/Muntaner 502 de Barcelona a esta empresa.
Nada más llegar, en el cuarto de baño había un enorme desatascador que no tardé mucho tiempo en necesitar. Y es que si comes un poco más de la cuenta, al tirar de la cisterna del water empieza a salir la caca por la bañera.
El apartamento no tenía microondas. En el año 2025 no me puedo creer que todavía haya casas sin microondas. Se lo reclamamos a Ukio y nos puso uno una semana depués.
La lavadora no funcionaba correctamente. Tuvimos que ir a lavar y secar la ropa fuera de casa durante una semana hasta que los de Ukio se dignaron a mandar a un técnico para que la arreglaran.
Y para colmo se nos estropeó la nevera. La solución que nos dieron fue poner una nevera de esas pequeñas de hotel. Pero como podéis suponer es totalmente insuficiente para tres personas. No hubo manera de que nos pusieran una nevera nueva y estuvimos todo el mes cocinando mañana y noche porque no teníamos dónde guardar la comida cocinada!!! Y encima Navidad!!!!
Eso sí, nos devolvieron 250 € para compensar. Pero si con 250 € hoy en día se compra una nevera nueva, que era lo que queríamos.
Total, la próxima vez que vaya a Barcelona ni se me ocurre acudir a esta empresa ni le recomiendo a nadie que lo haga.
Gracias.

El piso es lindo, tal cual se muestran en las fotos. Alex Crespo nos acompañó en todo el proceso, siendo amable, atento y muy profesional. Para unas buenas vacaciones recomiendo hospedarse con Ukio.

Horrible Experience, cheap design to cover up what was a poorly conditioned apartment. Way too expensive, was not worth it

Desafortunadamente tuve la mala suerte de toparme con esta empresa y ha sido la peor experiencia de mi vida. Primero miré un apartamento que encajaba más o menos con lo que quería y una vez que realicé el pago, allí empezó mi mayor pesadilla. Nadie te informa de absolutamente nada, cuando haces el pago te sientes en un vacío en el que no sabes ni quien ni cuándo contactar y después te lo rechazan. Una vez rechazado tu piso estás MÁS de 1 mes que es lo que he estado yo reclamando mi dinero y hasta que no dije que iba a denunciar no parecía que querían devolver el dinero. Si queréis pasar un mal rato, id a alquilar con ellos y se os caerá el pelo. Es LA PEOR EXPERIENCIA DE MI VIDA

Update after Ukio’s reply: the problems were not “resolved”. Do not rent Ukio’s FISCIANO apartment.

Ukio replied publicly on May 9 saying that the “primary maintenance issues” had been resolved and that their management team was reviewing the case to discuss a proper resolution. That is not what happened.

We rented Ukio’s FISCIANO apartment in Madrid, Spain — one of the company’s own core markets — for about €4,150/month, with an initial payment of €10,973. It was sold as a premium, fully equipped, well-maintained, ready-to-live-in apartment. In reality, from the first days, we dealt with leaking bathrooms, a fridge leak, a washing machine without water, unstable or missing hot water, bad smells, poor cleaning, technicians entering the wrong apartment, and repeated toilet/Sanibrit failures.

The worst incident happened when the boiler/water heater located in our seven-year-old daughter’s bedroom failed, causing dirty water, loss of hot water, flooding and damage to her room. The apartment became uninhabitable for our family and we had to rent another apartment for four days at our own expense. Ukio has still not offered to reimburse us.

Even worse: after those four days away, our daughter’s room had still not been properly repaired. The closet still shows water infiltration and the wooden fittings/panels are separating from the walls. This remains the case today, shortly before our departure, nearly two months after the incident. This is our child’s bedroom — not a minor inconvenience.

For months, we also suffered repeated, unbearable toilet/Sanibrit noise during the day and at night, affecting both the main living area and the master bedroom. Ukio acknowledged several issues in writing, including “Bedroom toilet not flushing”, “Bidet still leaking”, “Fridge leaking and ice dispenser not functioning”, and “Main bathroom shower head providing unstable water temperature”.

We sent photos, videos, emails and WhatsApp messages over and over again. We spent months coordinating technicians, repeating the same problems and fighting for basic reliability. We were exhausted and outraged by the gap between Ukio’s premium marketing and the reality.

The final account, deposit, compensation and last prorated amount are formally disputed. A consumer complaint has been filed with the Comunidad de Madrid. I still would not recommend Ukio.

When presented with issues, they went above and beyond to fix them. Great service!

I rented my apartment in Milan to Ukio. They are reliable and professional. Not only took care of all the bureaucracy and proceedings, but they renovated the apartment with an amazing touch of class and design. After 6 years renting to tentant and bearing all the issues, I couldn't be happier for this choice. Thank you!

Really good experience, house is incredible and they customer service stand out !!!

Ukio makes sure the apartments are cozy, clean, nice and with work space.

Son una panda de estafadores camuflados. Básicamente una vez que realizas el pago, a las horas te rechazan el piso y tienes que luchar y pelear con ellos para que te devuelvan tu dinero. Ya tengo esto en manos de un profesional pero si queréis un alquiler profesional y con buenos términos siempre os recomendaré Airbnb y no está porquería.

Fazer uma transação em outro país, de alto valor financeiro e de forma digital gerou um pouco de insegurança. Mas para minha surpresa, totalmente seguro, com informações claras. Daí partimos para as instalações. Airbnb e por vezes hotéis, fazem nossa estadia e viagens tornarem um pesadelo. Mas com o profissionalismo da UKIO foi tudo perfeito. Check-in facilitado, imóvel muito confortável e limpo. Utensílios novos e tudo muito funcional. Foram 50 dias em Madri onde não tenho nada a reclamar. Parabéns UKIO e equipe pelo profissionalismo. Nota 100!

Ukio was a total let down.
We moved in for 3 months in their flat in Calle Velasquez in Madrid with my wife and my 3 year old daughter.
First there is no functioning washing machine, and they committed to fix it but one month in nothing happened.
Then the bathroom room door was blocked with vital meds inside. For 3 days they asked us to stay at home to wait for a technician. And no one turned up.
Then a bedroom window can’t close for the last 10 days, with subzero temperatures outside. So now we are sleeping the 3 of us in a tiny bed. They are not even considering compensating us. Shame on them! Now I am filing formal complaint to the local authorities, Don’t book with them.

A wonderful experience with Ukio! Everything has been very well managed. I highly recommend it!.

If possible, I would likely rate as 4.5 stars for our experience with Ukio. The customer service is excellent and the space was clean and ready to use when we arrived. All bedding and furnishings are well appointed and the location is great for groceries and access to restaurants and cafes. The negative part of our stay was the constant building construction for months with loud noises and dusty elevator and hallways. We also found construction dust in clothes hampers in our apartment. Again, the experience has been very good overall, but could have been better without the construction.

Renting an apartment through UKIO mainly brings one thing: problems.
Even supposedly modern apartments have serious defects, and you should not expect anyone to actually help you.
You spend endless time on hold, constantly talk to new and seemingly incompetent people, get empty promises, and send countless WhatsApp messages and emails — over the course of months. Even in serious situations such as no working heating in winter or a broken air conditioning unit in August with 35°C, no one helps. No one at all!!! They just don't care.
I had to go personally to the Madrid office several times just to get any response. Verbal promises were later conveniently “forgotten.”
On top of that, you are required to stay home for half a day for technician visits or staff sent only to prepare quotes — only for the appointment to be postponed or for no one to show up at all.
In the end, dealing with UKIO turns into a full-time job for the tenant. Completely unacceptable. I am shocked.

Alquilar un piso con UKIO solo trae problemas.
Incluso en apartamentos supuestamente modernos existen defectos graves, y no hay que esperar que nadie se haga responsable de solucionarlos.
Pasas horas en espera, hablas constantemente con personas distintas e incompetentes, recibes excusas y escribes innumerables mensajes por WhatsApp y correos electrónicos. Todo esto durante meses. Ni siquiera en casos graves, como no tener calefacción en invierno o una avería del aire acondicionado en agosto con 35 grados, nadie ayuda. Absolutamente nadie.
Tuve que ir varias veces personalmente a la oficina de Madrid para conseguir algún tipo de respuesta. Las promesas hechas verbalmente luego nadie las recuerda.
Además, para visitas de técnicos o empleados que vienen solo a evaluar presupuestos, tienes que quedarte medio día en casa, para que luego el turno se cancele o directamente no aparezca nadie.
Al final, alquilar con UKIO se convierte en un trabajo a tiempo completo para el inquilino.
Una situación inadmisible. Indignante.

Eine Wohnung über UKIO zu mieten bringt einem vor allem eines: Probleme.
Selbst in einer vermeintlich modernen Wohnung gibt es erhebliche Mängel – und man sollte nicht erwarten, dass sich jemand darum kümmert.
Man hängt endlos in Warteschleifen, spricht ständig mit neuen, unfähigen Personen, wird vertröstet und schreibt unzählige WhatsApp-Nachrichten und E-Mails. Das Ganze zieht sich über Monate. Selbst bei gravierenden Mängeln wie einer nicht funktionierenden Heizung im Winter oder dem Ausfall der Klimaanlage im August bei 35 Grad hilft niemand. Wirklich niemand!!!
Ich musste mehrfach persönlich ins Madrider Büro fahren, um überhaupt irgendetwas zu erreichen. Mündliche Zusagen wurden später einfach „vergessen“.
Zusätzlich muss man für Handwerkertermine oder Mitarbeiter, die nur zur Angebotserstellung vorbeikommen, jedes Mal einen halben Tag zu Hause bleiben – nur damit der Termin verschoben wird oder niemand erscheint.
Am Ende fühlt sich das Ganze wie ein Vollzeitjob für den Mieter an.
Eine absolute Zumutung! Fassungslos über solche Zustände.

EDIT: don’t rent the Sandoa unit in Lisbon !!
They sent a technician (only after I posted this review) and he couldn’t do anything so we now have to continue living in a flat where you can’t turn the oven on and use the toaster simultaneously or you’ll be put in the dark. This unit will test your nerves, and so will the support.
Ukio has no desire to issue any compensation - so, you rent a faulty apartment and because you’ve paid already and they have a deposit, they won’t do shit

Our apartment in Lisbon (Sandoa) has an electrical problem where you cannot turn AC and oven on simultaneously or the electricity goes out
The support tells me it’s a “known problem since the beginning” but that’s how it is and they cannot do anything about it (exact message below)

“ Hey Cheveux, we spoke with maintenance and they said this apartment has a permanent issue since day 1 that is not fixable.”

Look, it’s very expensive for what it is (ground floor apartment, small bathroom, very dark) - they say you pay a high price for 24/7 support, I’m ok with it but the truth is: you’ll get a reply fast but it’s not gonna be helpful
They were very very reactive and keen when they were offering to extend our stay there. No so keen and reactive when there’s a problem

I’ve asked for compensation on Jan 5th and still nothing, we’re the 14th

So maybe go for something cheaper if you can because you’re not gonna use the service anyway

What a pathetic click bait of a service. Price showing 1385 per month and as soon as you select the date the price changes to 3000+. Serious scam going on there.