The company is trustworthy, and our property was fantastic. It was in a great location -- perfect for our "in between" place while we were relocating to a more permanent place. There are a few odd... Toon meer
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Lees wat reviewers zeggen
BE CAREFUL. This management company (Ukio) charged us extra fees (taken out of our security deposit) after we spent an extended stay at one of their units. They charge people extra fees , even they al... Toon meer
Todo ano alugo apartamento em Lisboa com a Ukio, por um período de 5 meses. Este ano tive uma gerente de atendimento no escritório de Lisboa, que me deu um suporte muito bom pelo WhatsApp. É bom ter... Toon meer
Bedrijf heeft geantwoord
Ukio team are efficient, diligent and beyond caring. From small details to grandiose issues, Nouma handled our stay with grace. I wish all rental agencies could hire somebody like Nouma! She even ch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go. We do this by disrupting the traditional residential real estate market by offering artfully designed, fully-furnished apartments for stays of one month or more. We remove all the hassle around finding a rental with no long-term contracts, moving and buying furniture, security deposits, etc. giving choice and flexibility to allow people to immerse themselves in new cities and cultures.
Contactgegevens
Carrer Balmes 76, 3-1 , 08007, Barcelona, Spanje
- ukio.com
4,1
Goed
827 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Wonderful apartments and great staff
I absolutely love using Ukio for my rentals, the apartments are always very clean, very stylish and have all the facilities you could need from an apartment to make it feel like home.
On top of this the staff are always very attentive and fast to reply, whether it be a WiFi issue or an appliance problem or just general questions they always go above and beyond to help, especially Mel in bookings and Kayo. They are always so nice and patient with me and my family. I am on my 3rd year of booking with them now and I don’t look anywhere else.
6 april 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Aarti. Thank you so much for your continued trust in us over the last three years. Knowing that you don’t look anywhere else for your rentals is the highest compliment we could receive.
We are thrilled to hear that our apartments consistently provide that "home" feeling you and your family look for. Mel and Kayo will be so happy to hear your kind words. They, along with the rest of our team, take great pride in being patient and attentive to every detail, whether it's a quick WiFi fix or a general question. We are honored to have you as a long-term member of the Ukio community and look forward to making your future stays just as wonderful.
Great support
Kayo and the Ukio Guest Experience team are really quick in solving any issues with the apartment. And very friendly on top. 👍
28 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Inge. Thank you for the feedback. We are so glad to hear that Kayo and the rest of the team have been able to support you with such quick and friendly service.
It is a priority for us to ensure that any issues are resolved promptly so you can get back to enjoying your home. We will be sure to share your kind words with Kayo. We hope you continue to have a wonderful stay. 👍
UKIO staff are amazing
Our move in was super easy but also complicated. It was very easy to find the apartment and the check in instructions were simple and effective.
When we moved in we had quite a few issues but with the help of the UKIO team, they were fixed very quickly. The staff at UKIO have been nothing but amazing. Patricia has helped out in every way possible and has made our move in so much easier. The same goes for every member of the team
1 april 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Fletcher,
Thanks for sharing your experience. We’re glad to hear that the move-in process was smooth overall and that the instructions made your arrival easy.
We also appreciate you mentioning the initial issues. It’s great to know that the team was able to step in quickly and get everything resolved, and we’re especially happy to hear that Patricia made such a positive difference. We’ll pass your feedback along to her and the rest of the team.
We appreciate you choosing Ukio and hope you continue to enjoy your stay.
The Ukio Team
The Ukio team changed my access code
The Ukio team changed my access code, so I couldn't get into my apartment. Even though I pointed this out in the morning, the door wasn't unlocked until 19 hours later. We had to spend the night outside. It was the worst day of my life.
28 februari 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Markus. We are profoundly sorry for this experience. Being unable to access your own home is stressful enough, but having this stretch into an overnight situation is completely unacceptable. We hold ourselves to a much higher standard than this.
This was an operational error on our part during your reservation extension. We recognize that our delay in responding to your messages made an already difficult situation much worse.
We have reviewed our emergency response protocols and our extension procedures to ensure that a communication gap like this never happens again. We truly value you as a guest and are deeply sorry that we let you down.
We would still welcome the opportunity to connect with you directly if there is anything more we can do to address your concerns.
Patrícia foi extremamente atenciosa
Patrícia foi extremamente atenciosa, rápida no atendimento e resolveu a questão em poucos minutos. Está de parabéns pela excelência no atendimento.
6 april 2026
Review zonder uitnodiging
Antwoord van Ukio
Olá Clisia,
Obrigada por compartilhar sua experiência. Ficamos muito felizes em saber que a Patrícia conseguiu te ajudar de forma rápida e eficiente.
Vamos repassar seu comentário para ela, com certeza vai ficar muito contente com o reconhecimento.
Obrigada por escolher a Ukio.
A equipe Ukio
Excelente atención.
Excelente atención. Fácil tramitología. Hacen la vida sencilla a las personas. Mucha calidad humana y empatía con clientes en condición de situaciones especiales.
31 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hola JC,
Gracias por compartir tu experiencia. Nos alegra mucho saber que el proceso te resultó sencillo y que el equipo pudo acompañarte de forma cercana.
Valoramos especialmente tus palabras sobre la atención y la empatía, ya que son aspectos clave en cómo entendemos nuestro servicio, especialmente en situaciones personales más delicadas.
Gracias por confiar en Ukio.
El equipo de Ukio
AVOID UKIO PORTUGAL
Avoid Ukio in Portugal.
Update: your response attempts to put future customers at ease…but you did not make this right for me. I hope you do reach out to me directly. Seems you’re holding the line regarding your cancellation policy. AMEX billed me the $4500 I disputed twice. Consumers should continue to proceed with caution.
Original post: I went on a friend’s recommendation to book with Ukio. I found a place, read the policy, paid for the apartment.
After paying I got a text via WhatsApp saying that they would let me know at least 48 hours prior to check in whether or not I was “approved” to move in. This was nowhere to be found in their policy they sent me prior to booking. I am traveling with cats. It’s hard enough to find a place to live here, let alone with pets. I asked several times “can you show me in your policy where it says this?” My rep said “ You have 24 hours to cancel…don’t worry, you will get approved…I asked for this to be expedited“. I told her how unrealistic it would be for me to find a place to live in 48 hours, especially since I’m traveling with my cats. If they said to me 48 hours prior to move in: “Sorry, you can’t move in”… We would be homeless.
I told my rep: Please expedite this request, I would not be able to turn on a dime and find a place in 48 hours. She reassured me. Then went on vacation. I emailed the company. No response. I called. Not a working number.
I found another place and took it. I had to.
When I got back in touch with my rep she said they would keep security deposit and 1st month because I was canceling prior to 31 days before check in and after 24 hours. “I really think you should keep it.”
€4500 was not refunded because I didn’t cancel within 24 hours. I booked on a Friday. No response from them on a weekend.
Ultimately, I asked her to cancel. I had to. I had to have a place.
And wouldn’t you know…Miraculously, right after I send the cancel request, they email me with an approval.
Zero integrity.
Please refund my security deposit and 1st month. You should inform customers well in advance of taking their money, if you have a policy that says they potentially won’t know whether they have a place to live or not all the way up to 48 hours prior to check in. It’s not fair. It breeds mistrust.
My booking number for your reference is 9EC512845CC7 and I was supposed to stay in BANYAK in Lisbon.
I would appreciate if someone would contact me about this. I did not get a response at all from the email I sent to ar at ukio.com on March 27 at 2:14 pm. And the number you have listed on your invoice you sent me is a non working number.
Thanks in advance for making this right for me.
20 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Janene. Thank you for sharing your feedback. We sincerely apologize for the stress and uncertainty you experienced during your booking process. We understand that traveling with pets requires extra security, and it was never our intention to make you feel as though your housing was at risk.
We would like to clarify our approval process to address your concerns. Our standard policy is to provide final approval and the contract as soon as the documentation is verified. While we mention a 48-hour window as a final safety margin for administrative completion, it is not our practice to leave guests waiting until the last minute to know if they have a home. In your case, our team prioritized your request to ensure you were approved well in advance of your arrival date.
We also recognize that a gap in communication occurred when your primary contact was unavailable, and we are sorry that our central support didn't bridge that gap quickly enough for your peace of mind. We are currently reviewing our automated messaging and internal handovers to ensure expectations are set more clearly and that our contact numbers are always up to date.
Regarding your refund, our cancellation policies are in place to manage the availability of our homes, but we hear your frustration regarding the weekend timing. We'll review the situation internally and reach you out.
I will not trust my money with this company again
Update from the 30 day refund process: these are not serious people. Every email
Is inconsistent, with no attention to detail, kind of dismissive and not helpful at all. Per policy they have 30 days for refund. In my previous case, they refunded within 2 days of checking out. When I asked for a similar flexibility after the second stay, I got all sorts of unhelpful emails including an increase 31 day. Lesson learnt I will not trust my money with this company again.
This is my second stay with Ukio in Paris. We were off to a rough start, especially after a sub-optimal 1st apartment experience but Ukio staff went above and beyond to make sure my stay is nice. The apartment and amenities were nice and clean, the service was nice and they showed great attention to detail to my requests (especially after I’ve communicated my discontent on the first round).
30 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
This review is fascinating because it is a split-story. Burcu actually praises your staff for going "above and beyond" during the stay, but the entire relationship broke down over the post-checkout timeline.
As a branding marketer, our objective is to de-escalate the "unserious/dismissive" accusation by highlighting the strict, objective banking and legal realities of financial processing, while gracefully thanking her for acknowledging the high-quality stay itself. We need to explain that while a 2-day turnaround can sometimes happen, the official policy allows up to 30 days due to cross-border banking windows—not a lack of care.
Proposed Response for Trustpilot / Google My Business
Hi Burcu,
Thank you for updating your review and for sharing your experience with us. We are genuinely glad to hear that during your stay, our Paris team went above and beyond, showed great attention to detail, and ensured you had a beautiful, clean apartment.
However, we are very sorry for the frustration and perceived inconsistency you experienced regarding your deposit return. We want to clarify that our official contract policy allows up to 30 days for deposit processing to account for mandatory utility audits, cross-border banking clearing cycles, and international card releases. While our finance team was able to process your first stay's return exceptionally fast within 2 days, this is an expedited best-case scenario rather than an operational standard we can guarantee every time.
We completely understand that waiting for a refund is stressful, and we regret if our communication regarding these standard banking windows felt dismissive. Please be assured that your funds are entirely secure and are being handled strictly within our legal and contractual timelines.
We highly value your loyalty as a returning guest, and we are reviewing our communication protocols to ensure our post-checkout updates match the high level of care you experienced while living with us.
Best regards,
The Ukio Team
Serviced apartment at its best!
I'm living in a UKİO apartment for nearly 2 years and its like my home now and in a new country with everything can have trouble, with Ukio team it has never been. They always on the other side of the phone, wp quickly and get in touch to see how they help - and always solve as quick as possible and never make you in trouble. So I think I will keep on being in Ukio home and advise to anyone starts a new life in a new country or for a short-term in a comfortable home having everything you need.
27 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Didem,
Thank you for sharing your experience, and especially for your trust over such a long period of time.
It means a lot to hear that your apartment has felt like home while living in a new country. We’re glad the team has been there when needed and able to support you consistently throughout your stay.
We really appreciate your recommendation and are happy to continue being part of your journey.
The Ukio Team
E la seconda volta che uso case di…
E la seconda volta che uso case di Ukio, la prima a Parigi e devo dire che mi trovo veramente bene. Lo stile è l’accoglienza riservata sono eccellenti, niente è lasciato al caso e le posizioni delle case sono sempre azzeccate. E poi in ogni caso c’è sempre un team di assistenza pronto ad intervenire per qualsiasi esigenza. Insomma non ti lasciano solo e ti secondo fino alla fine del soggiorno. Grazie Ukio!
27 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Ciao Luca,
Grazie per aver condiviso la tua esperienza e per aver scelto nuovamente Ukio, questa volta a Parigi.
Ci fa molto piacere sapere che ti sei trovato bene e che hai apprezzato lo stile degli appartamenti, così come il supporto del team durante il soggiorno. Sapere che ti sei sentito accompagnato fino alla fine è esattamente il tipo di esperienza che vogliamo offrire.
Grazie ancora per la fiducia, sarà un piacere ospitarti di nuovo in futuro.
Il team di Ukio
amazing support and care for the…
amazing support and care for the clients; special thanks to Kayo from me, she deserves the raise😆
27 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Rike,
Thanks for sharing this, we’re really glad to hear you felt well supported during your stay.
Great to know Kayo made such a positive impression, we’ll definitely pass your message along to him, he’ll appreciate it.
Thanks again for choosing Ukio.
The Ukio Team
Excelente agencia, hacen tu vida más fácil.
Excelente agencia, sin duda siempre será mi primera opción para mis próximas estancias en Madrid.
Alquilé el apartamento "Haneo" (3 meses) por la Plaza Castilla, sin duda la ubicación es inmejorable, el apartamento aunque es pequeño, cuenta con el espacio suficiente para el propósito de mi viaje. Literalmente solo entré y salí con mi maleta. El servicio por parte de Ukio fué excelente, tuve unos pequeños incidentes con la cerradura de la puerta principal y con una pequeña fuga de la lavadora, lo reporté y en un par de días ya tenía a un técnico de Ukio reparándolos.
La atención por parte del servicio a clientes es excelente, siempre estuvieron pendientes de que disfrutara de mi estancia y de resolver mis dudas.
Lo que se ve en las fotos y videos, es lo que recibes y aún más, vamos, que no me hizo falta ni papel sanitario :-). Todo lo que te prometen en el contrato lo cumplen a carta cabal, la fianza me fue reembolsada en tiempo y forma en su totalidad. Aclaro, soy muy organizado y dejé todo tal como lo recibí, no esperes lo mismo, si generas desperfectos.
Estoy muy agradecido con Ukio y su personal por todas la atenciones, sin duda en mi próxima estancia por Madrid, serán mis "socios de viaje".
¡Gracias, Ukio!
24 november 2025
Review zonder uitnodiging
Antwoord van Ukio
Hola Miguel,
Gracias por tomarte el tiempo de compartir una experiencia tan completa. Nos alegra mucho saber que tu estancia en Madrid cumplió con lo que esperabas y que el apartamento encajó bien con tus necesidades durante esos meses.
También es muy positivo saber que, cuando surgieron pequeños incidentes, el equipo pudo intervenir con rapidez para solucionarlos. Ese seguimiento durante la estancia es una parte importante de la experiencia que buscamos ofrecer.
Agradecemos especialmente tu confianza y tus palabras sobre la transparencia del servicio y el proceso de fianza.
Será un placer volver a acompañarte en tu próxima estancia en Madrid.
El equipo de Ukio
🙏🏼🙏🏼🙏🏼🙏🏼
I would like to sincerely thank Kayo for their responsiveness, efficiency, and support. Kayo is the only person who is able to resolve any issue quickly and effectively. Thank you very much for your help!
26 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Maksim,
Thanks for taking the time to share your experience.
It’s great to hear that Kayo has been so responsive and helpful throughout your stay. We’ll make sure your feedback reaches him, she’ll really appreciate it.
Thanks again for choosing Ukio.
The Ukio Team
Working with kayo is a blessing
Woeking with kayo is a blessing, very kind and thoughtful and always making sure everything is running smoothly, thank you kayo!
26 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Bady,
Thanks for sharing your experience, we’re really glad to hear this.
It’s great to know Kayo has been so supportive and attentive throughout your stay. We’ll make sure to pass your kind words along.
Thanks again for choosing Ukio.
The Ukio Team
Ana A is the best!
Ana A. was so amazing to work with! She was incredibly attentive and extremely patient with my many questions. She took amazing care of us, we would definitely use Ukio again in the future :) this was one of our best booking experiences ever and we do lots of travel!
18 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Julia,
Thanks for sharing this, really glad to hear you had such a smooth booking experience.
It’s great to know Ana was able to support you throughout the process and make everything easier, especially with all your questions along the way. We’ll definitely pass this along to her.
We really appreciate your trust in Ukio and would be happy to host you again on your next trip.
The Ukio Team
I was there for two months and…
I was there for two months and everything went well. I forgot something after I left and Muriel helped me to get it back
20 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Nasko,
Glad to hear your stay went smoothly and everything worked well over those two months.
Nice to hear Muriel could help you recover your belongings after checkout, we’ll pass your word to her.
Thanks again for choosing Ukio.
The Ukio Team
Great experience with Allison
Allison was extremely helpful in solving all of our concerns!!
12 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Ella,
Thank you for taking the time to share your feedback. We’re very glad to hear that Allison was able to support you and help resolve your concerns.
We’ll be sure to pass along your kind words to her, it’s always great to see the team’s efforts recognized.
Thank you for choosing Ukio.
The Ukio Team
Superb experience
Superb experience.
It has been a pleasure staying with Ukio. Especially the support Ukio offers. They are always helpful, and the customer support they offer is amazing.
Especially big thanks to Giovanni, who helped us with everything and made sure our experience and stay were lovely.
11 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hello Roland,
Thank you for taking the time to share your experience. We’re very glad to hear that your stay with Ukio was such a positive one and that the support from our team made a difference.
It’s especially great to know that Giovanni was able to assist you and ensure everything went smoothly during your stay. We’ll be sure to share your kind words with him.
We appreciate your trust in Ukio and are happy to know you had a great experience.
The Ukio Team
Ukio Apartment rental Paris
I stayed in this apartment for six months (from the end of July to February) in the 6th arrondissement, and overall my experience was very good. The apartment itself is very beautiful and thoughtfully designed. The decorations and furnishings felt quite new, tasteful, and well put together, which made the space very pleasant to live in. It was also very clean and comfortable throughout my stay, which I really appreciated.
The building itself is quite old (I believe it dates back to the 1800s), which gives it a certain historic charm. However, I do think this is something future tenants should be advised about beforehand. Especially the entrance does feel quite worn due to its age.
One issue I experienced during my stay was with the Wi-Fi. At one point it suddenly stopped working. I contacted Ukio through their hotline, and they did respond and attempt to provide a temporary solution by bringing a router. Unfortunately, the router stopped working the next day. Since I work from home, this made things quite difficult, and the issue was not fully resolved for about a month despite contacting them several times. During that period, I unfortunately did not have Wi-Fi at home, which was challenging.
That being said, I do want to mention that the team was generally responsive. When I first arrived, a couple of cups were broken and the vacuum cleaner was not working. They addressed these issues quickly and came within about 48 hours to replace the items with new ones, which I appreciated.
Overall, the stay was very nice, and the apartment itself is a beautiful and comfortable place to live. However, considering that the building is quite old and the issues experienced during my stay, I personally do not feel that the price is fully justified. In my opinion, it is quite overpriced for what it offers.
28 juli 2025
Review zonder uitnodiging
Antwoord van Ukio
Hello Marianna,
Thank you for taking the time to share such a detailed experience. We’re glad to hear that you enjoyed the apartment itself and that its design, comfort, and location made your stay in Paris a pleasant one overall.
We also appreciate you highlighting the Wi-Fi issue. We understand how disruptive this can be, especially when working from home, and we recognize that the time taken to fully resolve it did not meet expectations.
Regarding the building, many of our apartments are located in historic properties typical of central Paris, which can come with certain characteristics. We appreciate you pointing this out.
Your feedback is very valuable and helps us continue improving both our setup and response times for longer stays.
The Ukio Team
cleaning
cleaned well, communication was good and the cleaner came on time
10 maart 2026
Review zonder uitnodiging
Antwoord van Ukio
Hi Ana. Thank you for the feedback! We are so glad to hear that you were pleased with the quality of the cleaning and that our team arrived right on time. Clear communication is something we prioritize to make sure your stay runs smoothly, so it's great to know we hit the mark. We hope you continue to enjoy your home!
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