Uk Starlink Reviews 

Utterly useless. I cancelled an order but they still sent out the kit and charged me for a month's use despite the fact that the subscription has not been activated. They sent me a DHL label so I could return the kit and it has not been properly set up. DHL cannot accept the return as there is no record in their system.

I have no real option but to use Starlink. I live in an areas with no fibre broadband at the moment. My router has recently stopped working and the customer support is non-existent. You can’t talk to a person and the Bot just keeps telling me that the issue is resolved. I’m going to cancel the subscription and halt all further payments. I can’t wait for fibre. In the meantime I’ll go back to slow (but reliable) broadband. Starlink is simply awful. I wouldn’t touch anything with Musks finger prints on it ever again.

Not worked properly from day 1! Faulty router, they then sent a replacement to the wrong house!! I am pretty tired of trying to get Starlink to work and have wasted too much valuable time. Customer service is non existent. The signal is terrible and it's never worked properly. I now need to get contractor to take down the aerial to ship back and cancel my contract. TOTAL WASTE OF TIME!!!

I have the Residential 100 system originally on free kit version before I realise Standby didn't work on free kit. So I purchased the kit because I needed to be able to pause. Customer Services responded quickly and despite a couple of hiccups I now have the system working as I need.

The system gives me speeds no mobile or household could in my area. I installed it myself and I am getting stable 100mbps down and 30mbps up plus latency of 20 to 30ms.

I live in a semi rural area of Scotland surrounded by mountains and hills and lots of trees. Placing the dish just above my front door gives me uninterrupted view of the Sky.

Very happy.

My order 4 week to arrive but subscription starts before my starlink was even fitted £75 for
Fitting turned out to £300 so decided to return.just befor I phone a local aerial in stalker
It was £60 so I kept the kit
He came with in 15 mins it took
20 mins to fit and get running
I had bought a pole mount from
Amazing £20 the same thing on
Starlink was £90 if you use a starlink installer you have to have the starlink pole prices from £38 to over 100 dependent on style
Have is said after fitting I have increased the speed more than 3 times at 100 I have only had it for few days but well pleased so far
It takes about a hour to get up to speed

After reading the reviews on here, I was in two minds to go for Starlink, but due to no other option, I took the punt. I have to say it was easy to fit, bolt to the wall, orientate and get working. Speeds are fantastic - very happy with the app, set up and unit.

Absolutely excellent. I set it up myself and it's doing exactly what it said it would.
Don't go paying someone £600 to fit it..do it yourself it's mega easy.
All arrived quickly. Fantastic app to help you align the receiver.
Cheap initial outlay and low monthly cost with no contract..top marks. 8 days into it our broadband is a constant 109 Mbps regardless of our Welsh weather. We have various items such as security cameras, TV, Alexa, laptops, smart devices all connected without any hassle whatsoever. The weather has been overcast and raining and the internet is faultless. I paid another £38 for the extra mini router which I wired up our house into the loft and down into our bedroom just to help as the main router is in our conservatory. Full signal everywhere including outside, the garage and my workshop.
Total cost just incase you're interested.
Full dish, router, cable from starlink £19.
Steel bracket on eBay £15.
Mini router from starlink £38.
Long ethernet cable from Amazon £15.
Plastic bracket to mount main router on the wall from eBay £9.
Monthly charge with no contract from starlink £35.
Starlink app which shows you where to aim your small dish for set-up..foc

Couldn’t be happier. Struggled in Cornwall with 4G download speeds around 12Mbps (upload under 4Mbps). Asked a local Broadband advisor who pointed me at Starlink. Fitted within 3 weeks of the order and now getting 300+ Mbps/70 Mbps!

I’m a big fan of this type of technology and keeping my eye on Amazon LEO to bring prices down…

Just read the reviews, NOT buying. Thanks the 1 star reviews (50% - thats shocking)

Refused to set the subscription start date from the installation date, which I had to wait 7 weeks for. Therefore, I'm charged £75 for a service that I have yet to experience. Tried bot support, but then passed to a human who I thought would see the sense and unfairness in this. Sadly not :(

I live on the North York moors at the end of a valley. No mobile signal and until recently 30mps beamed in via radio waves through Boundless Broadband at £29.99 pm. Saw the £35 pm offer from Starlink, free equipment, £19 p &p, and subsequently £475 installation through Home Vision. Seamless from ordering to powering up. Averaging downloads of 98 mps, 30 upload and minuscule latency. 100 mps is quite enough for video calling, streaming tv, and general internet use. Bought a second mini router to boost the signal upstairs. Thus far very happy and would recommend if no other or very limited options.

Placed order with complete trust and cancelled my other supplier. Order now delayed and very disappointed. I now have the hassle of trying to delay my cancellation. Not very impressed so far!

Congratulations to those lucky people who received their equipment. I’d love to write a positive review of how well the equipment works but if they can’t even manage to send it out to me, I don’t hold a lot of hope of it working if I do ever receive it. Watch this space.

Don't get starlink, I live in a rural location and thought this would be the answer but after nearly 2 year it has been nothing but short of useless and thats with the dish having no obstructions what so ever. The technical back up is useless with them taking ages to respond and having nothing of use to offer.
DO NOT GET STARLINK.

I found the order process painless. The plan was easily selected, the kit arrived on time. An installation provider contacted me within 2 days of the order being placed. The date we selected for install was met and the install was very good. There were certain challenges with the install but the installer gave me options and they were overcome. Long story short we live in a rural area and before Starlink my average internet speed was only 12 Mbps it is now consistently above 300 Mbps. Thank you Starlink!

This has been hands-down the most infuriating, soul-destroying experience of my entire life. Starlink UK is a complete scam wrapped in incompetence, arrogance, and zero accountability. Avoid at all costs – I wish I could give negative stars.
I ordered the kit months ago, paid a fortune upfront including ridiculous surcharges for "popular areas," and waited... and waited... and waited. Installation? Forget it. Promised delivery dates came and went with zero communication. The package supposedly arrived via DHL, but it never showed up at my door. DHL says it's lost in their depot, Starlink claims it was delivered. Neither will take responsibility.
Tried contacting support? Impossible. No phone number that actually connects to a human – just endless loops telling you to "use the app" or "email support." The AI bot (Grok or whatever they call that useless chatbot) is an absolute joke: it gives generic, scripted nonsense, repeats the same unhelpful advice over and over ("check your account," "submit a ticket," "go to the depot yourself"), and never resolves anything. It's like arguing with a brick wall programmed by someone who hates customers. After weeks of back-and-forth with the bot, I still have no kit, no refund, no replacement – nothing.
When I finally escalated (after dozens of unanswered tickets), they refused to send a new kit or refund me until I "follow the correct return process" – for an item I never received! How do you return something that's lost by their chosen courier? They don't care. They just keep blaming DHL while hiding behind their no-human-support policy. Meanwhile, they've taken my money and left me with zero internet in a rural area where I desperately needed it for work.
Add to that: random double-charging on my card, sudden forced plan upgrades with no warning, frequent outages even when the kit finally arrives (not in my case), and zero apology or compensation. The service is unreliable, overpriced, and the company treats customers like dirt.
Starlink UK is predatory garbage. Customer service is non-existent, the AI is insulting, delays stretch into eternity, and they flat-out refuse to fix their own mistakes. If Satan himself needed satellite internet, he'd rather use dial-up in hell than deal with these clowns. Save yourself the nightmare – go anywhere else. I regret every second I spent hoping this would work.
Do not buy. Do not trust. Run far away.

Paid for starlink to be delivered as well as the additional surcharge as it's popular in area. The delivery company DHL have had it in their depot for nearly two weeks and have been uncontactable,Starlink think it's been delivered as the delivery date was earlier in the week when flagging that it's not arrived yet, there advice via grot was to go to the depot and have a look.... They refuse to give a refund until it follows the correct return process but how can I return something which the delivery company they've choose has lost so I do not have.

Just want a new one sent but grot said it won't do that until this matter is resolved. It suggested I leave a negative review on DHL but as starlink are refusing to take responsibility I'm also leaving a negative review for starlink too.

Sadly the 10gb plan is being discontinued, and I'm being forced onto the 100gb plan.

The AI contradicted my email and said I wasn't being moved to standby mode. But after sending the email to the AI, it then confirmed I would be moved to standby mode.

I was offered in my email 'Standby mode' for £4.50, and would be supposedly suitable for my needs. But this is useless for this at a capped 500kb/s download and upload.

I upgraded, and it was stated there would be no charge, and charged £10 a month for 2 months at 80% discount.

Immediately on upgrade onto this I was charged a non specified £20.29 pro rata charge, in which the 80% discount would be applied in Feb and March. I got the £20.29 issued on a credit from the AI assistant after requesting it, with no option to chat to a human.

This is badly managed, and the 10Gb plan was perfect for me as I am a low user, but need the speed.

Very dissatisfied with the whole experience of the upgrade.

Installation of the Starlink dish was done by Lee B, responsible for the installation in the area from at least around Newmarket to around Wisbech. Lee's work was precise, exceptionally tidy, considerate (taking into account my wishes) and he was a man with prefect customer skills. I recommend his services as a Starlink subcontractor highly.

After years of terrible service in a semi-rural area from BT Starlink has been brilliant. Superfast and super reliable. Installation was quick and easy but I have purchased 3 additional WiFi boosters to ensure coverage of all the house and a garden office which also work a treat.