UK Tents LTD  Reviews 

We bought a marquee from UK TENTS last Christmas. Great item at a good price…unfortunately it was damaged in a storm so we needed a few spare parts. Abby was really helpful in directing us to the parts we needed & helped make it more affordable for us to reorder the bits we needed.

Thank you guys! 😊

Fantastic Customer Service.
I ordered a pop up gazebo. It arrived quickly but unfortunately with the wrong coloured canopy. I contacted UK Tents and they sent out a replacement immediately. You can only judge a company on how it resolves problems. UK Tents was 5 star.

The team at UK Tents cannot do enough for you, from queries, quotes, being so helpful and willing to find a solution. Our 8x5m marquee is great quality and good value for money. An all round company that we would hightly reccommend.

Thanks to Abby I managed to have a great event as she managed to organise a quick delivery! She was very helpful in everyway

Well, what can I say? Amazing service… ordered on the Monday arrived on the Monday evening. 5 stars from me and would recommend to anyone that needs a good gazebo in a hurry

Great service and would highly recommend. Love my 5x10 PE

⭐️⭐️⭐️⭐️⭐️
Fantastic Service & Quality Products!
I recently purchased three classic pop-up gazebos from UK Tents, and I couldn't be happier with the entire experience. From start to finish, everything was smooth and professional.
The gazebos themselves are fantastic – sturdy, easy to set up, and exactly as described. You can tell the quality is there, and they’ve already stood up to some unpredictable British weather with no issues!
Customer service was excellent too. I had a couple of questions before ordering, and they were quick to respond and genuinely helpful. Delivery was fast and everything arrived in perfect condition.
I don’t often leave reviews, but UK Tents truly deserves a 5-star rating. I’d highly recommend them to anyone looking for reliable, high-quality gazebos. Great value and great service – thank you!

Great service

My experience with UK Tents has been nothing short of disgraceful. The gazebo arrived with a damaged arm, and although a replacement part was sent, during the very first proper setup the cross arm snapped despite me following the instructions step by step. This left the product completely unfit for purpose.

When I raised the issue, UK Tents attempted to push the blame back onto me rather than acknowledging their obligations under the Consumer Rights Act 2015. Instead of offering a straightforward refund or replacement, they demanded that I pay for the return, plus “admin fees” and even the original delivery cost — just so they could “inspect” the faulty product. This is completely unreasonable and a clear breach of my statutory rights.

The product was faulty from the start, yet UK Tents has treated me with utter disregard. For a company that supplies equipment people depend on, this behaviour is shocking and unacceptable.

I strongly advise others to avoid UK Tents. They sell faulty goods, then try to make the customer shoulder the costs of their own failings. In my view, this company cannot be trusted to provide quality products or honour the most basic consumer protections.

I will be escalating this matter to Trading Standards and making my experience known across review platforms including Trustpilot, Google, and Facebook so that other potential customers are fully aware of how UK Tents treats its customers.
** As you can see from the company reply they like to ASSUME that the product was used, their terms and condition infringes on your consumer rights.. shocking behaviour!

The customer service and support provided by this company is incredible. They went above and beyond to make sure our tent was ready for use after a slight accident. This was no fault of the tent at all. The team advised and provided us with spare parts which ensures long term durability. The tent is easy to put up and take down, is good quality and excellent value. Highly recommended in every way.

From start to finish, the professional staff at UK tents was amazing! quick delivery

Fantastic customer service. Helped to advise exactly what I needed. Would highly recommend UK Tents and I’m definitely using them again.

It was such an amazing quality gazebo and outstanding service. Truly deserve a 5 star.

I have tried a couple of times to get in touch with you to return an unused item but get no reply. I made an honest mistake with the measurements and offered to cover the cost of the postage. I would really appreciate if you could you get in touch. If arranging the return for me is the issue then I will do it.

Order no. 32361

Update: Several efforts were made to get in contact with you. No one got back to me, their reply is a lie. Please check out the other low star reviews before you risk it.

I bought a 5m x 10m marquee for my Mums 80th Birthday party. We were worried about the winds that were reaching 40mph. We needn't have worried, it stayed up and has been 100% waterproof.
The instructions were easy to follow and the marquee took 3 adults to lift. It is decorated beautifully that it looked like a wedding marquee!
Would highly recommend. Thank you.

I recently bought a gazebo from UK Tents and it couldn’t have gone any smoother. Everyone there was really helpful and lovely . Would highly recommend!!!

Quick dispatch, friendly team and very good customer service. We would recommend UK TENTS 🇬🇧

I rarely write reviews! However, the marquee product and, just as important, the service, we have had from UK Tents, has been outstanding. So much so that even I, a Victor Meldrew-type cynic, would like to offer future customers my feedback and unqualified recommendation. In July 2024, on behalf of our local Village Hall charity, I purchased UK Tents' 8mx12m marquee (Professional PVC 1400 Marquee UKT-PVC00812PRO) product. The pre-sales assistance from Howard was extremely helpful, proactive and professional. The price was better than all the equivalent marquees I had researched, with a free storm kit and free delivery, which was on the day promised. It's a big beast! But the instructions were clear and logical and the components well-marked both in terms of the box labels and the individual parts. Our crew of volunteers had it up within two hours and it housed our mobile stage and refreshment seating with ample headroom and floor space. The design features an interesting use of wire cables criss-crossing the roof and wall sections, providing very effective added stability for minimal weight. Almost a year later, when I needed some additional elements, I contacted Abby, their customer service manager who was extremely helpful and responsive in sorting my requirement with an impressive attention to detail. Great product. Great customer service. Five star rating on all counts from me.

I needed to get spare parts for a marquee and UKTents were so helpful. I was able to order the spare parts easily and the customer service was great! Thank you.

I contacted uktents by telephone to request spare parts for a tent purchased from them several years back. The number was easy to find on their website. They answered the phone call very promptly and pointed me to their website where I was able to fill in a form. Abby emailed me back straight away and guided me through the process and the poles were ordered and delivered very efficiently. Five star service!!