ULO Reviews 66

I was contacted by the President of ULO after I posted my rather unfavorable review of ULO’s disorganized operations late last year 2025. He assured me that they were aware of the issues I was having and that they were taking concrete steps to addressing all of my issues and concerns. He asked me to give ULO one more try. I agreed to do so, and I am very happy to report that I am very glad that I gave ULO another chance! Their service and organization is 100% improved. In fact I can’t really imagine it being any better. Their professional personnel and follow up, and overall performance has been perfect!!! Very timely! Very organized!!! Extremely high quality Service and I am beginning to see or experience the results and improvements in my health from the testosterone therapy that I was hoping for!! I want to formally retract my prior concerns and complaints about ULO and replace that with high praise and a FIVE STAR RATING all the way around in each category of service, performance and my satisfaction as a customer! Well done ULO!! Congratulations and well done on your reorganization and for winning me back as a satisfied customer who is happy to endorse your services and products to others!!!
Sincerely,
Cash McCloy
May 19, 2026

This is a much better service than keeps or HIMs. They take a personalized approach and put their customers first. I emailed their customer service with a question about their product using and they emailed back very quickly. They answered all my questions and checked back in with me too. I'm on their very low dose topical finasteride and don't have any of the dreaded side affects. I got side affects with the finasteride pills and other finasteride topicals, ULO has the highest quality products and customer service. 5/5 stars.

-10 out of 10. Horrible experience. Tried the topical dutasteride, and it has destroyed my hair. Shedding is an understatement. It has caused me severe depression, and I’m just praying some of my hair grows back. Customer service is not helpful either.

Ulo is a great company that actually cares about their customers. My order arrived on time and the shampoo is amazing. I love how thoughtfully their products are formulated.

I love how the topical makes my hair look and feel. I also use the shampoo and conditioner, which have such clean ingredients our whole family uses them.

When my subscription orders piled up, I contacted support and they offered to pause right away. When I ran out again, I reached back out and they got me my order within the week.

Edit: To the reply…these guys are completely full of 💩 and have no idea what is going on internally at their own company. The first order was marked *shipped and arrived* only after me waiting and then contacting them and sorting it out was it actually shipped. Of course had I not they would’ve just charged me and never given the product. The second order was them simply not updating the frequency quickly enough….as you can see from their reply, all they want to do is argue 😂😂😂 good luck beating your competition as a new company with terrible customer service. You did everything BUT focus on the solution. Im far from the only one, just look at other reviews related to service….of course the product is fine because it’s not theirs. They just contract it out to someone else and charge you as a middle-man. Buyer beware.

Original post: The service and customer service are a joke. The product is average. They failed to ship my product AT ALL the first time, claiming some internal mishap. Then less than a month later they try to ship me more claiming i signed up for one month shipments. Good luck canceling or changing anything. They don’t care and will argue with you.

This company really cares about you. Their doctors went extensively into my medical record and listened to the issues I‘ve encountered with treatments I‘ve tried in the past. They built me my own personalized tropical. I could not be happier.

I didn’t tell my girlfriend I was starting hair loss treatments and she asked me what my barber had done different and that my hair looks great. I’ll take it!

Happy customer
I’ve been a happy customer for a little over 6 months now and I love this company! I’m so happy I found them, 100% recommend!!!

I use their topical dutasteride every other day and my hairloss has halted.

Really like the customizability for treatment. I have a very sensitive scalp and I use their .005 topical fin daily with no issues. It dries fast and isn’t greasy or oily so I can still apply it in the morning and nobody can tell.

Products arrive fast        

I always receive very attentive care from the team and the products always arrive first

Shampoo smells great
Most shampoos are harsh on my hair but Ulo’s gives it a thickened appearance and smells great

Excellent product, great customer support and shipping

Their topical solutions are the best solution for AGA. Can’t speak highly enough

I’m very impressed with this personalized hair growth treatment. I love that it’s science-backed and uses FDA-approved ingredients, which makes me feel confident about its safety and effectiveness. The survey was quick and easy, and the formula feels tailored to my needs. Highly recommend!

I’ve used 5% generic minoxidil for years (from Walmart) and decided to upgrade to 7% from Ulo. I’m 5 months in and there’s a lot more regrowth I see so far. I also don’t get the itchiness I usually experience with the generic 5%. I’m a very satisfied customer.

Ulo’s customer service responds within minutes at times. I even get responses on weekend. Very efficient company

Products that actually regrow your hair! Customer for 7 months now.

Years of anabolic steroid abuse completely wrecked my hair and accelerated my hair loss in a way that was impossible to ignore. After a lot of frustration and trial and error, topical finasteride along with low-dose oral minoxidil has made a massive difference and helped turn things around.