UME Travel Reviews 

Ivan from UME travel made our trip to Japan for a week a great experience. He customized our itinerary, the arrangements were seamless and flawless .Every query or question was responded to almost instantaneously, and we had plenty. We had 3 tour guides , Lynn, Momo and Hikari, everyone showed up ahead of time,
and made our experience in Japan memorable .
The drivers at each city coordinated with us a day ahead, were very punctual and very polite .
I would definitely recommend using UME travel and Ivan in particular, to plan your trip.

Recomendables y confiables al 100%

Eva Wang fue nuestra agente de viajes de UME Travel, excelente atención y calidez en el servicio. Siempre disponible para dudas o modificaciones en nuestro itinerario.

El tour fue hecho a nuestro gusto y necesidades y todo salió conforme lo planeado sin contratiempos.

Tanto los guías totalmente en español como los choferes fueron muy profesionales.

¡Felices de haberlos elegido para nuestro viaje a Japón desde México!

We worked with Felix to create a vacation plan that would satisfy the whole family, My husband and I and our 14 and 6 year old boys. Felix was fantastic, he made me comfortable from the start. He made suggestions, changes, and plans that we all loved. All of our tour operators, private guides, and drivers were great and had great communication. Felix checked in on us and even made changes when we requested mid-trip. I was nervous to use UME to make plans because I always make all the plans but it ended up being great. Our hotels were perfect and all of our tickets and plans were seamless. Thank you Felix! Japan was incredible.

Eva is our super assistant for our trip to Japan!
She suggested great itinerary to match with our preference. We want one private tour with guide and experience public transportations and walk. And another day with join group tour to Mont.Fuji. All the food which included in our program are great as well.

Hotel Mitsui Garden that we stayed is very nice. We had small issue up on check in about accommodation tax. But when I contact Eva and her team, all problem solved in seconds.

This is the tour operator should be and I'm sure UME Travel and Eva will be our assistant for next time to Japan!

Authentic experiences and very knowledgeable guide

We just wanted to thank Steven Hu and UME travel for organizing such a wonderful trip for us to China and Hong Kong. The entire experience was fantastic, and we were genuinely sad to leave these beautiful destinations. We arrived home a couple of days ago, and we're still talking about all the incredible memories we made.

Everything went very smoothly, especially the transfers, which were arranged so seamlessly. Your hotel selections were excellent, and every driver and tour guide we met was professional, knowledgeable, and welcoming.

Thank you for making our vacation so well planned, stress-free, and truly memorable. Your attention to detail and expert coordination allowed us to relax and enjoy every moment of the journey.

Also, thank you for taking us out to eat. This meant alot to us.We are grateful for the memories, the laughter, and your excellent navigation and planning skills. We truly couldn't have done this trip without you!

We will be delighted to recommend you to our friends and family who are considering travel to the Far East.

Thank you again for everything. We sincerely appreciate all your hard work and dedication in creating such an unforgettable experience for us.

With gratitude,
The Rihani Family

I would like to express my sincere appreciation to Amber and the entire UMEL Travel team for organizing such a wonderful trip to Japan. From start to finish, everything was well planned, organized, and executed, allowing us to fully enjoy the experience without stress.

This was truly a beautiful and unforgettable journey. We had the opportunity to visit Tokyo, Kyoto, Hakone, and Osaka, each offering its own unique culture, history, and atmosphere. The itinerary provided a perfect balance between modern attractions and traditional Japanese experiences.

Some of the highlights of the trip included riding the Shinkansen (bullet train), visiting several breathtaking temples and shrines, experiencing a traditional Kimono and Tea Ceremony, exploring the incredible scenery of Hakone, and enjoying unforgettable days at Disney and Universal Studios Japan.

What impressed me most was the attention to detail throughout the trip. The accommodations, transportation, tours, and activities were all thoughtfully arranged. Amber was professional, knowledgeable, responsive, and always willing to assist, which made the entire experience even more enjoyable.

Beyond the attractions, I appreciated the opportunity to learn about Japanese culture, traditions, hospitality, cuisine, and history. Every day brought new experiences and memories that will last a lifetime.

I highly recommend UMEL Travel to anyone considering international travel. This trip exceeded my expectations, and I look forward to traveling with UMEL Travel again in the future. Thank you, Amber, for helping create such an amazing experience.

Amber at UME Travel, organized the perfect first time trip for us in Japan. She listened to our needs and everything was perfectly done. The hotels were adequate in a great location, the guides Tao, yuya & Levi were very friendly and flexible and ensured we had a great time and our UME contact in Japan Kirin did everything to ensure we were well taken care of. I would recommend UME Travel without hesitation.

UME Travel was just spectacular. The whole process of trip planning to the my last moments in Japan were incredible. Amber at UME organized my trip and was an incredible resource. She was so communicative and well organized, and helped me so much. My guides Leo, David and Chaomin were the most amazing guides in each of the cities I visited, and have become lifelong friends. UME was just excellent all-around. I will be booking with them again next year. They are the best out there!

Phoebe was PERFECT in helping me plan our trip. Iwould give our guide Judith an A+++ for her time with us for a full day guided tour in Hong Kong. She was very knowledgeable on so many topics—She knew the answer to every question we asked. She provided a full 9 hour day on both sides of Victoria Harbor. We were pleased that she not only showed us the major sites, but also took us to many markets and places to observe everyday life in the city. Best of all, she was very kind, friendly, and funny. She was so interesting to talk to! We feel that we have a new friend in Hong Kong. Anyone who has Judith as a guide will be very fortunate. What a great day we had with her

The day to Lantau island, fishing village, and monestary was also superb

While considering a family trip to Japan, I found UME Travel online and worked with Ms. Carrie Tang. To say that I was pleased with her service is an understatement; she was truly wonderful throughout the entire process of planning our two week stay.

By sincerely listening to our family interests, she selected hotels in prime locations and organized tours that were simply spectacular. My younger son had hoped to see Mt. Fuji, and thanks to her help with our hotel arrangements, it was a dream come true for him.

Also, our tour guides (Andrew, Hang, and Yuya) and drivers were some of the warmest and kindest people we met in Japan. They were helpful and patient in every way, from sharing local restaurant recommendations and assisting with translations for gift buying to ensuring we navigated the train system successfully.

Much like our trip to beautiful Japan, their efforts were unforgettable. Thank you for everything, Carrie/UME Travel, for making our journey truly amazing.

After a really difficult year with the passing of both my parents, my husband and I were finally able to go on our honeymoon and UME Travel made it an experience we will never forget. They tailor made our holiday to Thailand, taking in our interests to plan the most wonderful time in Bangkok and Hua Hin. Whilst we were in Thailand, our guide (Neena), was on hand from the moment we landed until the moment we were back at the airport. She had a wealth of knowledge and also recommended extra activities and food places we could visit.
The booking process was easy. Settled on an itinerary, paid, and received a complete and very detailed final itinerary a week before we arrived. Hassle free, no stress booking multiple things, it was just what we needed. Thank you Steven and Neena for making this the best holiday we have ever been on.

I needed to write a review based on Amber at UME and the incredible tour guides they booked for my trip. Amber went above and beyond before, during, and after our trip and because of that diligence and attention to detail; we were able to have the greatest dream vacation ever.

My wife Tiffany and I had the absolute pleasure of exploring Japan with three extraordinary guides—JCY in Tokyo, Hikari in Kyoto, and Momo in Osaka—and we truly cannot say enough about how incredible each of them was.

From the moment we began our journey, JCY set the tone in Tokyo with boundless energy, deep knowledge, and a genuine passion for sharing the city. She made every location feel alive, offering fascinating insights into both modern culture and historical context. Whether we were navigating bustling districts or learning about sacred sites, JCY made everything approachable, engaging, and fun.

In Kyoto, Hikari brought a completely different—but equally wonderful—experience. Her calm, thoughtful presence matched the city’s beauty perfectly. She provided rich historical context for the temples and shrines, helping us truly appreciate the significance of each place we visited. Her ability to connect the past with the present made Kyoto feel deeply meaningful rather than just beautiful.

And in Osaka, Momo was an absolute joy. Her personality, humor, and enthusiasm made every moment exciting. She had an incredible way of making us feel welcomed and comfortable while still sharing so much knowledge about the city’s character and history. With her, the experience felt vibrant, personal, and unforgettable.

Each guide brought something unique, but all three shared the same incredible generosity, professionalism, and passion for what they do. They went above and beyond to ensure we not only saw amazing places, but truly understood them. The guidance they offered—especially in explaining the history and cultural significance behind temples, shrines, and landmarks—made all the difference in our experience.

We are so deeply appreciative of JCY, Hikari, and Momo. They didn’t just guide us—they elevated our entire trip into something truly special.
Thank you all for an unforgettable experience. Tiffany and I will cherish these memories forever.

My experience was Awesome, Carrie came through for me and my group with flying colors. I interviewed quite a few companies before but when I landed on Carrie and UME travel, I did not have to look any further she provided me with the ease and confirmation to make my visit a success and so it was. Thank you so very Much Carrie and all who contributed a very memorable and Awesome time in Japan.
Hazel

We had an exceptional experience working with Amy at UME Travel for our recent trip to Japan.

From start to finish, the itinerary was incredibly well thought out, with every detail carefully planned. It made the entire trip seamless and allowed us to fully enjoy the experience without worrying about logistics.

What stood out most was Amy’s responsiveness and dedication. When our drivers were significantly delayed, she immediately stepped in to support us, troubleshoot the situation, and ensure everything was resolved quickly. That level of care and reliability made a real difference.

We’re truly grateful for her support and would highly recommend Amy to anyone looking for a well-organized, stress-free travel experience.

Mr. Win was very knowledgeable and gave us a good tour. Both driver and him were on time and attentive to our needs.

I wanted to take a minute to write a review.

I recently just travel to Thailand, Singapore, and Japan with my family of 5.

At first, I was trying to book everything by myself, but to be honest being that it was our first time out of the country it got very overwhelming for me. So I started reaching out to travel companies. Ume Travel was the 3rd company to reach back out.

The agent that helped me through everything was Carrie. She understood that it was our first time and really help me with understanding what is needed in each country and what to expect. For all these countries, I didn't know where to start but she started building me an itinerary and had me over look them. It was so detailed with flights (who we would be flying with), hotels, and activities.

Of course, like anyone I was very skeptical about booking anything. Everything just sound so good to be true and the itinerary just seemed so amazing. I sat on this for a while, but after researching more on this. I decided to go with Ume Travel.

We left on our trip the end of April and just recently end of May we got back. Let me tell you, I was stressing out so much before the trip and hoped and pray that everything goes accordingly. A couple of days before we left for Bangkok, I got a text through What's App from my guide on instructions of where she will be. Again, I'm still worried that someone is not going to rob me or do the unthinkable to my family.

We arrived in Bangkok and our guide was where she said she would be with a sign with our name and was so pleasantly nice. Mayuree was her name and our driver was Lee. The whole time we were there they took really good card of us. Helped us with our luggage, checked us in our hotel, drove us where we needed to go, had lunch reservations and dinner on certain days ready, and even when we were off to our next city, they made sure that we got our plane ticket and know where to go.

We flew to Phuket and Lisa was my next guide and our driver was name M. Both extremely nice. Took us on a tour and also to this amazing lunch in this cute little restaurant. Again everything was just ready for us to eat all arranged by both the guide and Ume Travel.

To be honest it was like this all the way from Singapore to Japan. One of our most amazing experience was when we were taking the bullet train from Osaka to Tokyo. Our hero that day was our driver who not only dropped us off at the station but went to park the car and met us inside and paid his way to enter and showed us where we needed to go all the way up to the train. That place is so huge and not speaking the language, I would have been lost. But he helped us every step of the way and went above and beyond.

When we got to Tokyo, our next driver found us after i took a picture of where we were and helped grabbed our luggage and took us to the van. Hands down to Ume Travel on arranging and making this trip such a memorial trip.

They made this a stress free while we were there and was so amazing with their service that I'm already working my next booking with them to other SE Asia countries.

My husband was so impressed and praised me on finding them. All their guides and drivers are top notch. I have been recommending them to everyone who wants to go to Asia. My EVP reached out to me and he already booked his trip with Carrie. I have a cousin who heard my experience is actually booking her Japan trip with Carrie.

If you want a stress free experience, I would book with Ume Travel.

Steven Hu our contact and Itinerary designer is a consummate professional! Our customized vacation exceeded my expectations.. in design and execution!
In an age where salesmen often promise much and deliver little … Steven was a welcome surprise..
He listened to our needs ( working around a wedding schedule in Korea … listened to our desires … we wanted to see and do every in Japan in 12 days ….
Steven stepped up to the plate and like Omani now does in LA .. he smacked it out of the park!
We had pick up waiting for us in Osaka .. and Levi brought us to the tranquil sights and sound of a Buddhist monastery where we got spiritualy rejuvenated and found peace and serenity…
The next night in Osaka .. went smooth and the on to more temples and shrines as we traveled to Kyoto…
Victoria took over and bringing us to the last Shoguns palace completely brought the story to life for me , she was full of good information …
The Golden palace was stunning as well, after soaking up some more sights in Kyoto including a private Giesha tea ceremony.. we hoped on the bullet train to Hakone’ Oliver took over and led us to the sulfur field and the sky cab rides , a beutiful lake cruise and into a peaceful old fashioned Japanese style B&B… we loved that as well service was impeccable!
The next morning we saw the stunning Mount Fuji and got some great shots and souvenirs ..eventually traveling into Tokyo which was another wonderful few days…
As you can see we framed a lot in and Steven helped us craft an itinerary that was thoroughly enjoyable…
I should mention all promises were kept, the drivers were always on time .. the tour guides let us tweet the tours as we wished and all meals provided and delicious!
On behalf of my wife and my two friends who joined us. I’d like to personally thank Stephen and encourage you to strongly. Consider using him if you’re booking your travel plans in Asia.. it’s still amazing to me that a few emails or text messages on WhatsApp and a few phone calls and this man on the other side of the world put together a trip that would provide us with memories for the rest of our life. Thank you very much, Stephen Hu!

Our travel agent, Eva Wang, was with us every step of the way in planning this trip (and supported us during our trip). Tour guide (Cris) was very engaged with us and travelled to all the cities we visited. The private driver arranged during our visit was great for the most part and ensured the most efficient use of time.

From the first contact when we were deciding on our itinerary until after we returned home UME was exceptional. Felix has been excellent throughout. Helping us tailor our trip and organising accommodation and guides he ensured everything went smoothly and was in regular contact to check on how we were going and confirming events and times of each day’s activities. We could not recommend UME more highly and we will definitely use their services again.