umma.io Reviews 

I am highly satisfied got the products all the products are original especially packing is too good my order arrived at my destination timely ..umma team assist and response me well ☺️

Réponse rapide . Coli bien préparé bien emballer . Livraison à temps

Thanks a lot for your work and your capacity to react quickly ! Great partner ;)

Perfect packing and customer service

UMMA is an amazing wholesale provider, they always pack the products with care and dedication. Thanks to UMMA my customers always receive their products in perfect condition!

Products were delivered fast. Packaging was great. A lot of bubble wrap to protect the products. Ordering proces was smooth.

Tracking clearly confirms that my order was returned and successfully delivered back to UMMA, marked as “Delivery complete.” The company is in possession of the item.

The original issue started when the order was returned by UAE Customs due to missing contact details (phone number and email) an error entirely on UMMA’s side. The order was never delivered to me, and more than 90 days have passed.

Despite the parcel being returned and received by UMMA, I have received:

No refund

No confirmation

Only generic, template customer service responses

I have never in my life dealt with such an unprofessional and poorly handled customer service experience. This goes beyond poor service and shows a complete failure to take responsibility, even after receiving the returned product.

I strongly advise customers to be cautious. If something goes wrong, you may be left chasing refunds even when tracking clearly proves the item was returned and received.

Among many other kbeauty wholesalers, UMMA was my very first trusted and authentic supplier. Through their help, I was able to open up small skincare business which made me help grow my vision. Their products are well packed and shipped causing less damage.

I've compared Umma with a lot of korean skincare wholesale supplier and as always Umma is the best

has never failed me & has original products.

The products I purchased were 100% original. They also have a very good response to customers. My products also arrived on time

I’ve been looking for wholesale K-Beauty sellers and finally found one that’s worth it, Umma! I love their quick response service and can’t wait to get my second batch of orders!

Good service , Original products ,

I am incredibly disappointed with my recent experience. I placed a large order and paid a very high shipping fee and custom duties. My sealed box arrived with 4 items missing.

When I contacted customer service, I was given the runaround. First, they promised a resolution with store credit, which never appeared. Now, they are delaying by saying a manager needs to review the case, with no timeline for a solution. They are asking for my "patience" after I've already been more than patient.

Their "proof" that they packed the items was a blurry photo of products on a table, not even inside my box. It's frustrating to deal with a company that doesn't take responsibility for their own packing errors, especially when international customers pay so much in extra fees. I cannot recommend them at this time.

Its pleasure to deal with umma as they have range of brands and great customer service hyejin and ko are specially provide best of the service
looking for more brands which they do not sell should start selling and you should have a second pricing for full box products which should be like other sellers

Excellent seller, I always got my orders on time, perfectly packaged, with gifts. Their costumer service is also kind and helpful. They only sell original products. 5 star 🥰

Loved they products so authentic and customer service it's amazing