Unclaimed Baggage Reviews 

I made a purchase online and never received my order. USPS tracking clearly showed that the item was returned to the company and never even left the first shipping facility. Despite this, they refused to issue me a refund.

To make matters worse, they charged me $27 for shipping when USPS confirmed the actual cost was only $7. They didn’t even insure the package for its true value.

I tried resolving the issue by calling their customer service line no less than 20 times. Unfortunately, they only have one representative working at a time. If that person is “on lunch” or assisting someone else, you’re forced to leave a voicemail. Even if your call is routed to their physical store, staff refuse to help. The online customer service manager also leaves every day at 2:30 CST, making it nearly impossible to reach anyone.

This company is a complete joke. They are dishonest, disorganized, and make zero effort to resolve customer issues. I strongly recommend avoiding them at all costs.

they sold me a knock off shirt that was not what they advertised and then had the nerve to send me a return the item link that said my it does not qualify to be returned

This site claims all items are professionally cleaned. The items I received were NOT cleaned. There was makeup all over the collar of the jacket I received and there was a dirty used face mask in the pocket. Disgusting and disappointing. Additionally, the sizes on the actual tags of the items I received are not the sizes that were advertised on the site.

I've bought multiple headphones from here. In fact, it's the only thing I've bought from them. If you're trying to find the perfect pair of headphones, look elsewhere. Not a good place to experiment. If you try to return, they charge $8.23 for shipping it back. I bought a pair of Anker Q20i just recently for $31.74, went through the return process and only got $13.51 back. I take a $20 hit returning it. More worth it if you get free shipping, but still recommend somewhere else if you're not for sure gonna like the product.

Sent me a damaged item from an order that amounted to over 281 USD (not the only purchase in the recent weeks) and Chloe (customer service) was unwilling to offer any form of customer service beyond stating that I should return for a full refund only even as I shared the costs that I put into trying to rectify the situation on my end. She was unwilling to offer a discount or any form of courtesy. I wrote apologetically and with the intent to figure something out because I really wanted to support this business. However, being met with such disrespect and lack of professionalism (especially when I purchased an item that cost me more to try and correct on my own because it was not in the condition that it was advertised to be with omission of damage that was extreme enough that the rest of the purchase needed to be remediated out of pocket as well), I realize that this indicative of an issue that likely does not just affect me. I would have been satisfied and understanding with any ounce of willingness to try and take some accountability or even the pretense of customer service regardless of the outcome. I am not surprised that it was not difficult to find others with the same experience with little effort.

Stole my shirt from my suitcase and not answering my emails. Very scammy company and business model! Imagine seeing your clothes from a “lost” suitcase sold on a website! Amiri , Zegna ETC plus these guys have a scammy strategy where they charge almost 100 bucks for shipping. Overall a scam, STAY AWAY!!!! This company should be illegal the way they are operating!!!

I ordered things from here a few times and the products were fine, albeit not exactly a 'bargain'. Then a ordered a pair of AirPods that they claimed they had tested. When I tried them, they simply created a buzz in my ears. A loud buzz at that. I reported it to Unclaimed Baggage and they told me I would need to return them (and pay over $8 for the return postage) in order to get a refund. I let them know I didn't think it was good customer service to charge someone to return a defective product ... but alas! They didn't care. I don't shop there anymore.

Well they have disappointed again by sending ear buds with stickers all over the case. They aren’t apparently able to buy ones that come off clean so I am forced to try to get the 3 stickers on this case off without damaging the case plastic. Thanks again U.B.

I purchased a Kindle reader from UnclaimedBaggage.com. However, after receiving the device, it was unusable. I contacted Amazon Kindle support and learned that the VIN was reported as a lost/stolen item, making it impossible to use. Unclaimed Baggage refused to give me a refund even after I mailed back the item. Extremely disappointed and would not recommend this site to anyone. Avoid purchasing electronics from them at all costs.