From start to finish we received a top quality service from checking out the showroom, followed by the survey by Tony, topped off by Paul who completed the installation. Paul was a true professional w... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
From design to implementation it was a pleasure to work with Understairs, The initial consult help with the design to make it right for the space with also make sure this is what we wanted. The workma... Toon meer
We had a fantastic experience using Giobella, we had under stair storage fitted a few months ago which is brilliant. We then requested a bespoke floor to ceiling cupboard to hide the fuse box in th... Toon meer
Bedrijf heeft geantwoord
Today we had our understairs storage fitted by Adam. His attention to detail was unbelievable and what an outstanding job he has done. He was prompt , polite , explained everything, cleaned up at t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bespoke Under Stairs Pull-out Storage Solutions to enhance your Hallway; Manufactured in the U.K. and Expertly fitted by our qualified timed served Installers. Bringing 40 years of combined experience to become the Market Leaders in Bespoke Understairs Furniture.
Contactgegevens
Unit 22 Sherdley Road Ind’ Estate., PR5 5JF, Preston, Verenigd Koninkrijk
- 01772 230990
- info@understairs.co.uk
- understairs.co.uk
4,9
Uitstekend
316 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent work
From design to implementation it was a pleasure to work with Understairs, The initial consult help with the design to make it right for the space with also make sure this is what we wanted. The workmanship from Adam was excellent, with great attention to detail and a high-quality finish. The team were professional, friendly, and kept everything tidy throughout the installation.The experience and knowledge they all brought made this an easy process from start to finish and would highly recommend them
15 juli 2026
Review zonder uitnodiging
Top quality service from start to finish.
From start to finish we received a top quality service from checking out the showroom, followed by the survey by Tony, topped off by Paul who completed the installation. Paul was a true professional who clearly takes pride in the quality of his work, tidied up once he had finished and even checked the drive to make sure that no screws or nails had been dropped. I would recommend the whole team, quality at a reasonable price. A pleasure. Paddy
14 juli 2026
Review zonder uitnodiging
10/10 service and standards!
We had a fantastic experience using Giobella, we had under stair storage fitted a few months ago which is brilliant. We then requested a bespoke floor to ceiling cupboard to hide the fuse box in the same material. Tony was fantastic and really helped us out with what we needed. Adam came to fit yesterday and we are thrilled with the result. Adam was lovely and professional and really took pride in his work. He went above and beyond to create the perfect outcome for us and we have been really impressed by the whole professionalism and dedication the team at Giobella have.
We would definitely recommend to anyone and everyone!
We were very happy with the highly competitive price too as it all seems such good value for money,
Many thanks to you all, Jamie & Alice Robinson :)
2 juli 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Dear Jamie & Alice,
Thank you so much for your wonderful review and for choosing Giobella once again.
We are delighted that you returned to us for your bespoke floor-to-ceiling cupboard and that you’re thrilled with the finished result. It’s great to hear that both Tony and Adam helped deliver exactly what you were looking for, and we’ll be sure to pass on your kind comments.
Thank you for your recommendation and for recognising the quality, professionalism and value we strive to offer every customer. We hope you enjoy your new storage for many years to come.
The Design Team
Understairs Bespoke Storage by Giobella
Understairs Storage
Service and professionalism from start to finish was excellent. Adam did the fitting and is an absolute perfectionist. We are deighted with the end result.
1 juli 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Dear Fiona,
Thank you for your wonderful review.
We are delighted to hear that you were pleased with the service and professionalism you received from start to finish, and that you are so happy with your new under stairs storage.
Thank you also for your kind words about Adam. He takes great pride in his work, and we’re pleased that his attention to detail and perfectionist approach helped deliver a result you are delighted with.
Thank you for choosing Understairs Bespoke Storage by Giobella and for taking the time to share your experience.
Regards
The Design Team
Understairs Bespoke Storage by Giobella
Great service and great product
Adam has just finished fitting our under stairs storage and has done a fantastic job. He checked how we wanted certain things fitted at the outset (the height and width of the cupboard shelf). Adam's work was first class and the finished cupboards look great. I was also impressed with Tony at the Chorley showroom. Tony talked us through a variety of options for the space, andproduced a Cad image of the design and finish. We had a good chat about internal fittings for the drawers and cupboards, which Tony confirmed when he came round to measure up. The materials are of a very high quality and everything works just as it should. The timetable was fully explained and everything was confirmed a couple of days before the agreed fitting date. I would thoroughly recommend the company.
25 juni 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
HI Robert
Thank you for your fantastic review and for taking the time to share your experience.
We are delighted that you are so pleased with your new under stairs storage and that every stage of the process, from your visit to our Chorley showroom through to the final installation, met your expectations.
It’s wonderful to hear that the design consultation, CAD visuals and discussions about the internal layouts helped create a storage solution that was tailored perfectly to your needs. We believe these finer details make all the difference in ensuring every installation is as practical as it is beautiful.
Thank you also for your generous comments about Adam. His attention to detail, craftsmanship and commitment to involving customers throughout the installation are qualities we value highly, and we will be sure to pass on your compliments.
We are especially pleased that you appreciated the quality of our furniture, our communication throughout the process and our drive to delivering exactly what was promised.
Thank you once again for choosing Understairs Bespoke Storage by Giobella. Your recommendation means a great deal to the whole team, and we hope you enjoy your new storage for many years to come.
Kind regards,
The Giobella Design Team
Understairs by Giobella
We have recently had our Understairs configured with 3 drawers. 2 for shoes and a deep one for bags.
We also had shelves put in a storage cupboard also under the stairs. Paul and Gary did a sterling job and a pleasure to have in my property.
The workmanship was excellent they came when they said they would. Their work was excellent. They cleaned up after themselves. Very professional and skilled. High standards and excellent quality.
I would highly recommend. Competitive prices.
15 juni 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Dawn
Thank you for your wonderful review. We are delighted to hear how pleased you are with your new bespoke storage solution and that the drawers and shelving have helped make the most of your under stairs space.
Thank you also for your kind comments about Paul and Gary. We will be sure to pass on your feedback regarding their workmanship, professionalism and attention to detail.
We truly appreciate your recommendation and are delighted that you found both the quality and value of our product exceeded your expectations.
Kind regards,
Tony, Paul, Gary & The Giobella Team
Understairs Bespoke Storage by Giobella
Today we had our understairs storage…
Today we had our understairs storage fitted by Adam.
His attention to detail was unbelievable and what an outstanding job he has done.
He was prompt , polite , explained everything, cleaned up at the end and did not leave until he was 100% happy with the fitting.
Thank you Adam and the team at Giobella we would not hesitate to recommend you to others.
16 juni 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Susan
Thank you for your wonderful review. We are delighted that you are so pleased with your new under stairs storage.
Your kind words about Adam are greatly appreciated. His attention to detail, professionalism and pride in his work are second to none, and we will be sure to pass on your compliments to him.
Thank you for choosing Understairs Bespoke Storage by Giobella and for recommending us to others. We hope you enjoy your new storage for many years to come.
Kind regards,
The Giobella Design Team
Amazing storage solution
We are absolutely delighted with the storage we have gained from having our understairs drawers and an additional cupboard fitted by the team from Giobella.
Thanks to Tony for the communication, measuring, design and drawer samples.
Thanks to Antony and Kirsty for their hard work in the factory.
And lastly thanks to Paul for his excellent workmanship during the installation.
We saw these drawers at a friend’s house and were very impressed by the product and quality.
12 juni 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Thank you so much for your wonderful review.
We are absolutely delighted to hear how pleased you are with your new under stairs drawers and additional cupboard, and that the extra storage has made such a positive difference to your home. Helping our customers transform previously underused space into practical, accessible storage is exactly what we set out to achieve.
Thank you for recognising the efforts of the whole team. We greatly appreciate your kind comments about Tony’s communication, design advice and sample selection process, as well as the hard work and craftsmanship of Antony and Kirsty in our factory. We are also delighted that Paul’s installation met your expectations and that his workmanship helped bring the project to life.
It is particularly rewarding to hear that you first discovered Giobella through a recommendation from friends. Personal recommendations are the highest compliment we can receive, and we are honoured that the quality of their installation gave you the confidence to choose us for your own home.
Thank you once again for choosing Understairs Bespoke Storage by Giobella and for taking the time to share your experience. We hope you enjoy your new storage for many years to come.
Kind regards,
Tony, Nick, Antony, Kirsty, Paul & The Giobella Team
Understairs Bespoke Storage by Giobella
Excellent service from first contact…
Excellent service from first contact with Tony in the Chorley showroom to final installation.
We managed to squeeze in the six drawer unit and keep our walk in cupboard which has now rationalised our storage options and freed up the hallway.
Big shout out to Adam our fitter who took time to get the installation perfect and to out complete satisfaction.
Would definitely recommend Understairs (and if possible ask for Adam to do the fitting!)
6 juni 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Alf
Thank you for your fantastic review and for choosing Understairs Bespoke Storage by Giobella.
We are delighted to hear that you had an excellent experience from your first visit to our Chorley showroom right through to the final installation. It’s especially pleasing to know that we were able to design a solution that accommodated a six-drawer unit while still retaining your walk-in cupboard, helping to maximise your storage and create a more organised, clutter-free hallway.
Thank you also for your kind words about Adam. He takes enormous pride in his work and is committed to ensuring every installation is completed to the highest possible standard. We will be sure to pass on your compliments regarding his attention to detail and dedication to achieving a perfect finish.
Your recommendation means a great deal to us, and we are grateful that you took the time to share your experience. We hope you enjoy the benefits of your new storage for many years to come.
Regards Tony
Quality product range & Installation
Quality product range including colours and finishes and easily configurable to suit our requirements for the stairs. The order / design process with Tony was straightforward and installation carried out by Paul was extremely professional and the finished product is exactly as we wanted. Overall the company is easy to engage with and would definitely recommend.
5 juni 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Dear Howard,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the range of colours, finishes and configuration options available, and that we were able to create a design that perfectly suited your staircase and storage requirements. One of the key benefits of our bespoke furniture is the ability to tailor every installation to the individual home, so it’s wonderful to know we achieved exactly what you were looking for.
Thank you also for your kind comments about both the design process and installation. We are pleased that we were able to make the planning and ordering process straightforward and enjoyable, and that Paul’s professionalism and craftsmanship resulted in a finished installation that met your expectations.
At Giobella, we work hard to make every stage of the customer journey as smooth and stress-free as possible, so it is particularly rewarding to hear that you found us easy to deal with from start to finish.
Thank you once again for choosing Understairs Bespoke Storage by Giobella and for recommending us to others. We hope you enjoy your new storage for many years to come.
Regards Tony
Impressed by the quality of Adam’s…
Impressed by the quality of Adam’s work. The finished product looks great! Thanks for such a neat job.
5 juni 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Gabrielle
Thank you for your wonderful review.
We are delighted to hear that you are impressed with the quality of your new under stairs storage and that you’re so pleased with the finished result. Creating furniture that not only looks great but is built to last is something we take great pride in.
Thank you also for your kind words about Adam. His attention to detail, craftsmanship and commitment to achieving the highest standards are qualities that our customers regularly praise, and we’re pleased that his hard work made such a positive impression.
We really appreciate your feedback and thank you for choosing Understairs Bespoke Storage by Giobella. Regards Tony
Absolutely love my under stair storage…
Absolutely love my under stair storage best money I have ever spent , the whole process has been quick efficient professional and friendly especially Adam who did mine , he was super clean very friendly and paid attention to detail. It looks absolutely fabulous thank you , highly recommend this company
29 mei 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Brenda Thank you so much for your wonderful review and for choosing Understairs to take care of your Understairs Furniture Project. We are absolutely delighted to hear how pleased you are with your new under stairs storage and that you feel it was the best money you have ever spent.
Your recommendation means a great deal to us and will help other homeowners considering transforming their under stairs space.
Enjoy your fabulous new storage!
Kind regards,
Tony
An all round excellent experience…
An all round excellent experience dealing with Understairs Chorley, our new storage unit looks great and a special thank you to Adam Kubiak who carried out the installation, first class job, professional, tidy and friendly, couldn’t have asked for anything more.
21 mei 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Dear Dave,
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had an excellent experience and that you are so pleased with your new storage unit. It’s always rewarding to know that our customers are happy with both the finished result and the service they receive throughout the process.
A special thank you for your kind words about Adam. He takes great pride in his work, and we’re pleased that his professionalism, friendliness and attention to keeping your home tidy helped make the installation experience such a positive one.
On behalf of everyone at Giobella, thank you for choosing us and for your recommendation. We hope you enjoy your new storage for many years to come.
Kind regards,
Tony
Just had understairs cupboards…
Just had understairs cupboards installed by Giobella. Adam provided a professional install. Good quality products. Adam very conscientious of the environment he was working in. Cleaned everything down. Wouldn't hesitate to recommend. Thanks
18 mei 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Dear Terry,
Thank you for your wonderful review and for choosing us for your understairs Furniture Project.
We are delighted to hear that you are pleased with your new under stairs cupboards and that you were happy with both the quality of the furniture and the installation process. We take great pride in producing high-quality storage solutions, so it’s especially rewarding to receive such positive feedback.
Your recommendation means a great deal to us and is greatly appreciated.
Thank you once again for your support, and we hope you enjoy your new bespoke storage for many years to come.
Kind regards,
Tony,
Excellent company, great storage!
After thinking about needing more storage for a while, we heard about Giobella from family who had used the company and had been really impressed.
Excellent service from start to finish.
We initially visited the store to chat things through, and then Nick came to measure up and explain everything.
Both Nick and Paul who fitted the units were friendly, professional and completed all work with an attention to detail.
The house is so much tidier :-)
Lots of room for shoes, ironing board and coats etc
Excellent company, would 100% recommend them.
2 maart 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Lisa,
Thank you so much for taking the time to leave such a lovely review—it really does mean a lot to all of us.
We’re delighted that you chose to visit the showroom first and that Nick was able to guide you through the design and measuring process with clarity and confidence. It’s also great to hear that Paul’s installation lived up to expectations, delivering that attention to detail we pride ourselves on.
Most importantly, we’re thrilled that your new storage has made such a difference to your home—creating that extra space for everyday essentials like shoes, coats and the ironing board is exactly what it’s all about.
We truly appreciate your recommendation and the trust placed in us through your family’s referral.
Enjoy your beautifully organised space!
Regards Tony
Absolutely amazing from start to finish!
Absolutely amazing from start to finish. Nick was our initial point of contact; he came out quickly to measure, helped us figure what was best for the space and gave a clear quote with no messing around. Adam was our installer and he was a delight to have around. Very clean and tidy and the finished product is incredible!
Thank you!!!
23 april 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Shelby,
Thank you so much for your fantastic review.
We’re delighted to hear that everything ran smoothly from your first meeting with Nick right through to installation. It’s great to know he was able to guide you clearly and help you make the most of your space, and we’ll be sure to pass on your kind words to Adam as well—he’ll be thrilled to hear how happy you are with both his workmanship and the care he took in your home.
Enjoy your new storage—it’s always rewarding to know the finished result has made such an impact.
Thanks again for choosing us!
Regards Tony
Great Company
We contacted Giobella to install our understairs cupboards. From start to finish we found all staff to be polite and accommodating. Tony quoted us for the work and explained everything fully and communicated well throughout the whole process. Paul, who worked on the installation was great, he was a very tidy and meticulous worker, and had good suggestions for any slight difficulties. He cleaned up well each day after finishing. The product itself is high quality and sturdy. We picked the Urban range in Sage Green and it looks lovely. We have no hesitation in recommending Giobella.
6 mei 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
HI
Thank you for taking the time to leave such a detailed and thoughtful review.
We are absolutely delighted to hear that you were pleased with every stage of your journey with Giobella, from the initial consultation through to the final installation. Providing clear communication, expert advice and a professional service is something we strive for, so it is wonderful to know that this was reflected in your experience.
Thank you for your kind comments about both Paul and myself. We are particularly pleased to hear that Paul’s meticulous workmanship, attention to detail and commitment to keeping your home clean and tidy helped make the installation process a positive one. We will be sure to pass your feedback on to him.
The Urban Range in Sage Green is a beautiful choice, and we’re delighted that you love the finished result. Combining practical storage with stylish furniture is exactly what our products are designed to achieve, and it’s fantastic to hear that you are pleased with both the appearance and quality of your new installation.
Thank you once again for choosing Understairs Bespoke Storage by Giobella and for your recommendation. Reviews like yours mean a great deal to our team and help future customers make an informed choice.
Kind regards,
Tony
Stylish and modern
Stylish and modern. Perfect in my new build property. Fabulous storage facility. Impressive installation. Excellent quality, workmanship and service from Adam. Thank you.
11 mei 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Helen,
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that your new storage looks stylish and modern in your new build and, more importantly, that it’s delivering the practical space you wanted. Creating something that not only looks right but genuinely transforms how the space works is exactly what we aim for.
I will pass your kind comments on to Adam – he takes great pride in his work, and it’s always appreciated when that is recognised.
Thank you again for choosing us and for your recommendation.
Kind regards,
Tony & the Giobella Team
Very professional from initial phone…
Very professional from initial phone conversation, the survey and installation.
Furniture very high quality and the storage is phenomenal. Smooth mechanism when opening drawers and doors.
Extremely pleased with results.
Paul was extremely professional and efficient on installation day.
Would highly recommend.
8 mei 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Hi Gillian
Thank you so much for your fantastic review — we’re delighted to hear how pleased you are with both the furniture and the overall experience.
From the first phone call through to installation day, we always aim to provide a professional and smooth service, so your comments really mean a lot to us. It’s great to hear you’re enjoying the phenomenal storage space and the smooth operation of the drawers and doors.
Your kind words about Paul will also be passed on to him — he takes great pride in delivering a high standard of workmanship and customer care.
Thank you again for your recommendation and for choosing Giobella Regards Tony
Really impressed with the result Adam…
Really impressed with the result Adam the fitter as done a fantastic job was very polite and left no mess I highly recommend really pleased 😀
9 mei 2026
Review zonder uitnodiging
Antwoord van Understairs by Giobella
Thank you so much for your wonderful review — we’re delighted you’re so pleased with the finished result 😊
Your kind words about Adam will be passed on to him. We’re proud of the care and attention he puts into every installation.
Thank you again for your recommendation and for choosing Giobella
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.