Ordered a replacement battery for my UT2 with international delivery. The website said delivery in 10 to 15 business days. It is 15 business days and the website still says 'We're preparing these it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have tried to resolve my UT2 power issue. I submitted multiple questions through the website and also send questions to support as they suggest. So far I did not receive any reply back. I had purcha... Toon meer
Bedrijf heeft geantwoord
The on-boarding was unnecessarily complicated. The concept is sound, it works once you get it up and running.
I get anxious putting together new things. Hardware, software must align for ut to work. Unifydrive's device was straightforward to put together. And it has worked continuously and usefully in the mon... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UnifyDrive is a global NAS brand with the philosophy of “Expand your Data Universe.” Our mission is to securely store, protect, and manage your data, making it an intelligent service for your life. The technical development behind UnifyDrive is powered by the Ji Kongjian team in China. This highly skilled team of engineers and scientists specializes in data storage and AI technologies. Over the past few years, they have successfully developed multiple NAS products and achieved significant success in various markets. Their solutions provide not only exceptional storage performance and advanced features but also cutting-edge AI capabilities. UnifyDrive combines AI capabilities with deep insights into user needs, revolutionizing the traditional and rigid NAS experience. We delivers tailored NAS solutions for a wide range of scenarios, offering a smarter, more secure, and user-friendly experience for users worldwide.
Contactgegevens
3500 South Dupont Highway, Dover Delaware 19901, United States, Dover, Verenigde Staten
- support@unifydrive.com
- unifydrive.com
2,9
Gemiddeld
25 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The on-boarding was complicated
The on-boarding was unnecessarily complicated. The concept is sound, it works once you get it up and running.
8 oktober 2026
Didn't realize that the drive didn't…
Didn't realize that the drive didn't come with a storage drive.
8 oktober 2026
Vey poor support and non existent
I have tried to resolve my UT2 power issue. I submitted multiple questions through the website and also send questions to support as they suggest. So far I did not receive any reply back. I had purchased 2 UT2 but one became a door stopper. Very poor support.
8 oktober 2026
Antwoord van Unifydrive
Thank you for purchasing two UT2 units and supporting UnifyDrive. We understand that you want to resolve the power issue as soon as possible.
We did respond to your earlier emails, and your support requests have not been ignored. We would welcome the opportunity to continue the conversation and help with further troubleshooting. Please reply to the existing email thread or contact us at support@unifydrive.com so we can follow up and help determine the next steps.
Antwoord van Unifydrive
Thank you for the kind words! We’re excited to hear how you plan to use it in your DIT workflow and would love to hear how it performs on your projects. Thanks for choosing UnifyDrive!
No delivery and no support - UPDATED
Ordered a replacement battery for my UT2 with international delivery. The website said delivery in 10 to 15 business days. It is 15 business days and the website still says 'We're preparing these items for shipping.' I've sent 3 emails with no response. I've tried the Chat on their website and the bot said it 'submitted your request to our human support team, who will look into why order #**** has not yet shipped and follow up with you directly.' That was 3 days ago. Basically, there is no support. Is this a scam?
UPDATE: To be fair to Unifydrive, I have now received a response from support - although 25 days after the date of the order. Apparently, there may be a problem with shipping to my location. I've changed my rating and will see what transpires.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Unifydrive
Thank you for updating your review, and we sincerely apologize for the long delay in both our response and the processing of your order. Waiting 25 days for an update is not the level of service we aim to provide.
We appreciate your patience while our support team works through the shipping restrictions affecting your location. Your case is now being followed up, and we will keep you informed as soon as there is further progress regarding the shipment.
Thank you for giving us the opportunity to address this. We hope to bring the matter to a satisfactory resolution as soon as possible.
Antwoord van Unifydrive
Thank you for your feedback! We’re glad the purchase was easy and your order arrived in good condition. Thanks for choosing UnifyDrive, and we hope you enjoy using it!
Got a used unit
Got a used unit. Support doesn't answer. Doesn't work with external USB drive. Not a great product.
15 september 2026
Antwoord van Unifydrive
We’re very sorry to hear about your experience. We completely understand your disappointment after receiving a unit that appeared to have been previously used, experiencing problems with an external USB drive, and not receiving a timely response from support.
We do not intentionally leave any support request unanswered, so there may have been an issue with email delivery or ticket routing. Please contact us directly at support@unifydrive.com and include your order number, device serial number, photos of the unit and packaging, and the model and format of the external USB drive. Our support team will investigate the condition of the unit and help troubleshoot the USB drive issue.
We sincerely apologize for the inconvenience.
Terrible delivery service
Terrible delivery service. Ordered the device 11 days ago for an upcoming trip and it’s not due to arrive for another 3 days (the day I leave for my trip). If I had known that it would have taken this long I would’ve asked for expedited delivery but I never expected it would take 14 days for FedEx to deliver. Very disappointed.
1 september 2026
Antwoord van Unifydrive
We’re very sorry that the delivery timeline affected your travel plans. We understand that you purchased the device for an upcoming trip, so having it arrive on the day of your departure was understandably disappointing.
We also regret that clearer and more accurate delivery expectations were not provided at the time, which prevented you from choosing a more suitable shipping option. We are continuing to improve how delivery estimates and shipping information are communicated to customers.
Thank you for your patience and feedback, and please accept our sincere apologies again for the inconvenience caused by the delayed delivery.
Not so good
Not so good. U2 unite is crazy slow. U6 is unable to connect to the app, some unresolved clash with the U2 unit. Unable to share files with the Mac (have not managed to do that). No support, no manual. I am sending mine back.
12 augustus 2026
Antwoord van Unifydrive
Hi, we’re sorry to hear about the difficulties you’ve experienced with both devices.
The slow performance, app connection issue, and inability to share files with your Mac are not the experience we want you to have. We’d like to look into the setup and determine whether the two devices are causing a network or app conflict.
Please contact us at support@unifydrive.com with your order number and the email address used for the app. Our support team will help troubleshoot the connection and Mac file-sharing issues, and we can also provide the relevant user manuals and setup instructions.
If you have already contacted us, please share your ticket number so we can locate the case and follow up as quickly as possible.
Best regards,
UnifyDrive Support Team
Kein Zugriff auf das Laufwerk möglich
6 juli 2026
Antwoord van Unifydrive
Hallo, es tut uns leid, dass Sie nicht auf das Laufwerk zugreifen können. Bitte wenden Sie sich mit einer kurzen Beschreibung des Problems und Ihren Geräteinformationen an support@unifydrive.com. Unser Support-Team wird den Fall prüfen und Ihnen bei der Fehlerbehebung helfen.
Lousy customer service
The UT2 drive that I ordered did not come with any memory installed. When I tried to find 8TB SSD modules online, none were compatible. I have tried contacting the company to return the device but there is no phone # available, and the AIchat and email both state I will be contacted in 24 hours. However the only response I received sent me back to the AI chat which gives me the same message. Their customer service is horrible.
6 juli 2026
Prompt delivery but need help for setting up
Prompt delivery.
I am a relative novice in setting up NAS and hence i wish there was a good
1. Detail instructions
2. Video of how to set up and get started
There is not much on YouTube which is surprising as most videos are only promotional by advance users.
6 juli 2026
Antwoord van Unifydrive
Thank you for the five-star review! We’re glad your device arrived promptly, and we appreciate your suggestions about getting started. Clear, step-by-step instructions and practical setup videos are especially important for first-time NAS users.
You can find installation and user guides at help.unifydrive.com. If you still need assistance with setup, please email support@unifydrive.com with your device model and the step you’re having trouble with. We’ll be happy to help.
Thank you for choosing UnifyDrive and for sharing what would make the experience easier for new users!
Bad Documentation, buggy software and no Tech Support
The UP6 arrived quickly and in impressive packaging but that's the end of the great experience. First I had a hard time finding the screws to install the M.2 drives then the documentation was pretty much useless. Once I got to the point of setting it up the UP6 kept freezing up and couldn't complete the updates process. I turned in 3 support tickets and still haven't heard a word back from any of them. After 3 days of trying different things I finally got the updates to load and it started working correctly. I will be taking it on a project next week and we will see how well it performs. If you buy this be prepared to spend some time trying different approaches to make it work. I think with better software on the UP6 from the factory and improved documentation and better tech support it could be a great product, it's just not ready yet.
29 mei 2026
Antwoord van Unifydrive
Hi Michael Jantz,
Thank you for your detailed review. We're sorry the setup experience didn't go smoothly — the documentation, firmware update instability, and hardware assembly instructions are all areas we're actively working to improve.
Regarding your support tickets: our records show responses were sent, but we understand they may not have reached you — emails can sometimes end up in spam folders. Either way, the fact that you didn't receive timely help is something we take responsibility for. Please reach out again at support@unifydrive.com or reply to your original ticket thread, and we'll make sure you're taken care of as a priority.
We hope the UP6 performs well on your project next week — and we'd genuinely like the chance to make this experience better for you.
— The UnifyDrive Team
The NAS unit did not perform as…
The NAS unit did not perform as advertised
Now I’m trying to get my money back
31 maart 2026
Antwoord van Unifydrive
Dear Steven,
We are sorry to hear that the NAS unit didn't meet your expectations. At UnifyDrive, we stand behind our products with a straightforward return policy.
Making sure you get your refund smoothly is our priority. Please reach out to support@unifydrive.com with your order number, and our team will process your return immediately. Alternatively, if you are simply facing configuration issues, our technical team would be more than happy to help you get it running perfectly.
Thank you for giving UnifyDrive a try.
Ordered by mistake and tried to cancel…
Ordered by mistake and tried to cancel instantly.After a few days got confirmation that the order would be cancelled but still took £1200 from me,so still after a dozen emails NO REPLY just ghosted!!
Still waiting!
Terrible service!
30 maart 2026
Antwoord van Unifydrive
Dear sheridan pennell,
We are truly sorry for our silence. We completely understand how stressful and frustrating it must have been to feel ignored while waiting for such a large amount.
We want to confirm that your full refund of £1200 has already successfully arrived in your account. While we failed to reply to your emails promptly, please know we were actively processing your cancellation in the background.
It was our fault for making you worry. If you need the official refund receipt or anything else, we are here for you at support@unifydrive.com. We deeply apologize again for the poor experience.
Many features, but very poor quality.
Bought my ut2 on the kickstarter. Promising feature-rich looking devices but required sticky tape on arrival for the ssd installation (this was actually the suggested fix by unifydrive which should have been my first red flag). Faulty usb ports after just 1 year of very light use, and months of back and forth with the support team and no resolution - the quality just isn't there for the wider market - not good for a backup device, and I wouldn't buy again. Simple hard drive enclosures are a lot cheaper, and far more reliable when there is a lot more that can (and does) go wrong with the ut2.
1 april 2026
Review zonder uitnodiging
Antwoord van Unifydrive
Thank you for supporting UT2 through Kickstarter. We understand how important reliability is in a backup device, and we’re sorry that the experience you described, including the prolonged support exchange without a resolution, has undermined your confidence in the product.
We would like to review the SSD installation advice, the USB port issues you reported, and your previous support correspondence in detail. If the matter remains unresolved, please forward the existing email thread to support@unifydrive.com with “UT2 — Unresolved Support Case” in the subject line and include your order or backer number. This will help us trace the case and determine the appropriate next steps without asking you to explain everything again.
Thank you for your candid feedback. We’re sorry for the frustration this experience has caused.
Antwoord van Unifydrive
Thank you for your feedback! We’re glad you liked the packaging and found the getting-started guide helpful. We’re sorry for the long wait for delivery, and we appreciate you choosing UnifyDrive!
The product arrived on time
The product arrived on time, nicely packaged and ready to go!
9 maart 2026
Antwoord van Unifydrive
Thank you for sharing! We’re glad your order arrived on time, nicely packaged and ready to use. Thanks for choosing UnifyDrive, and enjoy!
Quick delivery and Great Support Team
Quick delivery
Quick response of the Support Team
Easy to manage PC and mobile apps
Easy to manage files between UT2 and UC450 Pro
12 maart 2026
Antwoord van Unifydrive
Thank you for your kind feedback! We’re glad delivery was quick, our support team responded promptly, and you’re finding both the PC and mobile apps easy to use. It’s great to hear that managing files between your UT2 and UC450 Pro has been straightforward too. Thanks for supporting UnifyDrive!
Fast shipping .
Fast shipping .. great product. Little learning curve for the totally non-IT guy. :-)
13 februari 2026
Antwoord van Unifydrive
Thanks for the kind words! We’re glad delivery was quick and you’re enjoying the product. Getting familiar with it can take a little time, and we’re happy to help if any questions come up. Enjoy! :-)
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