Timely delivery Package intact Informed of delivery updates from start to finish A good piece of kit to keep items safe in.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... Toon meer
Bedrijf heeft geantwoord
Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... Toon meer
Bedrijf heeft geantwoord
Everything arrived on time in good condition, the items were well packaged and it was all ready for me to organise. The site was easy to navigate and everything was more convenient for when I moved in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.
Our promise to you with our Money Back Guarantee
Geschreven door het bedrijf
- We're here to help!
- We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com
Family-run, customer-focused & always here to help.
Shop in confidence with our Money Back Guarantee
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com
Contactgegevens
Unit 30, Oakwood Business Park, Old Great North Road, PE28 5XN, Sawtry, Cambridgeshire, Verenigd Koninkrijk
- 0203 475 4751
- sales@unikitout.com
- unikitout.com
4,3
Uitstekend
1K reviews
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Antwoord van UniKitOut
Hi Shrinidhi,
I'm sorry to read your review and to hear about your experience.
I reached out to you via email on December 2nd regarding the issue with your pan and towel, hoping we could work through it together, but I haven’t received a reply yet.
We proudly offer a 100% money-back guarantee and encourage customers to contact us if there's anything they're not satisfied with.
Any feedback you could share would be incredibly valuable for us to ensure our products meet expectations in the future.
The luxury bath towel you purchased is made from 100% organic cotton and is supplied into some of the UK's most luxurious establishments. Our pan sets are supplied into student & nursing accommodations across the UK and recognised holiday resorts so it saddens me you find the quality of these items below par.
If you're able to get in touch or reply to my email, it would be greatly appreciated.
All the best,
Emma
Quick and efficient delivery
Quick and efficient delivery to my halls of residence, great quality towels and bedding, and good value!
5 september 2024
Antwoord van UniKitOut
Hi Stephanie,
I really appreciate you leaving such a positive review!
Its lovely to hear your comments about the good value of our product :-)
Wishing you all the best,
Emma
I used them for my son and was really…
I used them for my son and was really happy with them and his University for recommending them.
12 november 2024
Antwoord van UniKitOut
Hi Bill,
Thanks so much for leaving such a great review! Its lovely to hear you were so happy with the recommendation made by T's University.
Wishing you all the best,
Emma
They were helpful and responsive
They were helpful and responsive. I just had one issue that the thread of my quilt starting coming out of the quilt.
25 november 2024
Antwoord van UniKitOut
Hi Chhavi,
Thanks so much for taking the time to leave a review.
I'm so glad to hear the positive feedback about our team.
I am sorry to hear you have been unhappy with your duvet. Please don't hesitate to reach out to sales@unikitout.com should you wish to discuss further,
Take care.
Emma
Thank you for great service and products
12 november 2024
Antwoord van UniKitOut
Hi Lorena,
Thanks so much for leaving such a positive review :-)
Its really appreciated.
Take care,
Emma
Antwoord van UniKitOut
Hi Tancrede,
UniKitOut is a small family run business who rely heavily on online reviews so its a real shame you've chosen to give us a 1* review for no reason at all.
Just to clarify, UniKitOut and Trustpilot do not force anyone to leave a review. Its 100% voluntary. Your order was delivered 20th September so was ready and waiting for you on arrival.
Wishing you all the best,
Emma
Antwoord van UniKitOut
Hi Aaron,
That's what we like to hear :-)
Thanks so much for letting us know,
Take care,
Emma
Great for international students
The kit arrived early and we were very happy with the quality of the items.
14 november 2024
Antwoord van UniKitOut
Hi Sam,
So nice to hear you were happy with your UniKitOut order, thanks very much for taking the time to leave a review :-)
Wishing you all the best,
Emma
Antwoord van UniKitOut
Hi Anastasia,
Thank you so much for your great comments :-)
All the best,
Emma
The best stop for all Uni needs
The best stop for all Uni needs. It made my transition easy
14 november 2024
Antwoord van UniKitOut
Hi Nazreen,
Thanks so much for the best review :-)
Hope you're enjoying uni life,
All the best,
Emma
Great experience！
save lots of time for a new-arrived, international student to organize her room, thanks a lot!
14 november 2024
Antwoord van UniKitOut
Hi Zoe,
Really appreciate your comments :-)
Hope you've settled into life in the UK.
All the best,
Emma
All goods are good quality
14 november 2024
Antwoord van UniKitOut
Hi Zeeshan,
Thanks for your comments, they are appreciated :-)
Take care,
Emma
Excellent customer services I received…
Excellent customer services I received my duvet and pillows on the scheduled day.
5 september 2024
Antwoord van UniKitOut
Hi Samira,
Thanks for leaving such a positive review :-)
Take care,
Emma
Good experience box had everything…
Good experience box had everything needed . Though son decided to take gap year in end first to do some work so box be used next September instead
13 november 2024
Antwoord van UniKitOut
Hi Mrs Tulett.
Such a great review. thanks so much for taking the time :-)
Hope your son is enjoying his gap year.
Take care,
Emma
Very good products and service
Very good products and service. I would highly recommend!
13 november 2024
Antwoord van UniKitOut
Hi Prerna,
Appreciate your review! Thanks so much :-)
Take care,
Emma
Cheap quality for the amount of things you actually get.
The quality of your products is really cheap. You also reduced the starter kit from 2 persons to one person and the price remained the same. There were also things missing that were advertised (e.g. a kitchen towel).
12 november 2024
Antwoord van UniKitOut
Hi Jule,
Thank you for sharing your review and feedback. I’m truly sorry to hear about your experience.
We take pride in offering a 100% money-back guarantee and always encourage our customers to reach out if something isn’t as expected. Your input is invaluable to us as we strive to continually improve our products and services.
To provide a little clarity, the 1-person basic kitchen kit you ordered includes a crockery set but does not come with kitchen towels. We offer a variety of kitchen kits to cater to different needs and budgets, so the included items can vary between them.
If there’s anything further you’d like to discuss or if we can assist in any way, please don’t hesitate to contact our customer service team at sales@unikitout.com. We’d love the opportunity to help.
Wishing you all the best,
Emma
Antwoord van UniKitOut
Hi Mrs Crew,
I really appreciate your comments, thank you so much.
Our XL sheets are very popular :-)
All the best,
Emma
Kitchen pack really good quality and…
Kitchen pack really good quality and value for money, so much easier than buying it all separately
7 november 2024
Antwoord van UniKitOut
Hi Roy,
Thanks so much for leaving such a great review, its really appreciated :-)
I'm so glad to hear you were happy with your kitchen kit.
Hope to see you on UniKitOut again soon,
Wishing you all the best,
Emma
Overpriced
Quality was not worth the price- even factoring in the convinience.
(Review edited after ammendment about delivery)
12 november 2024
Antwoord van UniKitOut
Hi Jesse,
I am very sorry to read your review.
I reached out to you via email on Monday in the hope we could resolve any issues you may have together but I haven't received a reply.
Just to clarify, your order was dispatched on time and delivered the next day to your reception. An email and text with an image of the delivery would have been sent to you from DPD once the 3 parcels had been delivered.
We proudly offer a 100% money-back guarantee and encourage customers to contact us if there's anything they're not satisfied with. Since you ordered multiple items, any feedback you could share would be incredibly valuable for us to ensure our products meet expectations in the future.
Our bedding and towelling is sold to some of the most prestigious hotels around the UK and our kitchen items are supplied into the UKs most popular and recognised holiday resorts so it saddens me you find the quality below par.
If you're able to get in touch or reply to my email, it would be greatly appreciated.
I look forward to hearing from you,
Emma
Good quality and fast delivery
Good quality and fast delivery, very satisfied. Strongly recommend.
13 september 2024
Antwoord van UniKitOut
Hi Xue,
Thanks so much for your great review! Its really appreciated :-)
So nice to hear how happy you were with the service.
Take care,
Emma
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