Union Plus Reviews 

154
•
TrustScore 1.5 uit 5

1,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Credit Card - Expected Transactions - Stays on my active credit card without my consent. I get a response from Capital One - Union Plus, that the listed company has to request the removal. I contact... Toon meer

Beoordeeld met 1 van de 5 sterren

Sold mortgage to known predatory lender less than six months after getting our mortgage. Great process all the way through until they sold our mortgage to a know predatory lender. We did not miss any... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I have a credit card issued by Union Plus, which I really like. But, based on a recent car rental from them, I will never use any of their supposedly “discount” services. I was looking for a hybrid bu... Toon meer

Beoordeeld met 2 van de 5 sterren

It seemed like no one shared what we were asked to upload we had to upload the same docs several times to different people by the time our loan was done the rates had gone up. Maybe should have done i... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Non-profitorganisatie
  2. ook in
  3. Vakbond

Geschreven door het bedrijf

Union Plus is a nonprofit organization founded by the AFL-CIO in 1986 to provide excellent consumer Union Plus benefit programs exclusively to union members (current and retired) and their families.


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

154 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,7

Alle reviews

(154)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great service from start to finish!!!

Great service from start to finish!!! I highly recommend them. It was a very smooth process and they answer all my question. Rating 10 Stars!!!

8 mei 2020
Logo Union Plus

Antwoord van Union Plus

Hi Julio, Thank you for the great review and recommendation.

Beoordeeld met 5 van de 5 sterren

They made the process easy

They made the process easy. Even with Covid 19 changing the way they worked.

2 mei 2020
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Antwoord van Union Plus

Hello Amanda, Thank you for the 5-star review. We are proud to help UFCW workers across the country with their mortgage needs.

Beoordeeld met 5 van de 5 sterren

Great Experience

I usually work with a local lender when purchasing or refinancing, but I thought with the union behind me, how could I go wrong? I am so glad I chose Union Plus. They went above and beyond to assist me with every step of the process.

1 mei 2020
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Antwoord van Union Plus

We are glad the process went smoothly. Thank you for the review.

Beoordeeld met 4 van de 5 sterren

Partners in making dreams happen.

I would have to say that things went pretty good. Appraisal made things fall behind. Overall a great experience. So happy they were able to help us get into our forever home.

1 mei 2020
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Antwoord van Union Plus

Thank you for the review Meghan.

Beoordeeld met 5 van de 5 sterren

Great communication from loan agent too…

Great communication from loan agent too closing agents No worries, all documents easily download and signed. Fast and thorough process. Thanks

1 mei 2020
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Antwoord van Union Plus

You are welcome Ronald. We are proud to assist NALC union members with their home mortgage financing needs.

Beoordeeld met 5 van de 5 sterren

Very fast and such an easy process

The application and closing was very easy and fast. I was very happy on how things moved quickly. I’m a very happy customer and would definitely use them again.

1 mei 2020
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Antwoord van Union Plus

Hello Linda, Glad the process went smoothly. Thanks for the review.

Beoordeeld met 4 van de 5 sterren

They got the job done and i got a great…

They got the job done and i got a great rate. It was challenging do to sars cov 2 but they got me a great rate.

1 mei 2020
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Antwoord van Union Plus

Thank you for the review and trusting us to help with your mortgage needs. We appreciate the support of another NATCA member.

Beoordeeld met 5 van de 5 sterren

Personable

Fast, personable, great communication. I recommend Tamara to all my Union friends.

1 mei 2020
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Antwoord van Union Plus

Thank you Caitlin.

Beoordeeld met 5 van de 5 sterren

Very positive experience

I was very impressed by the promptness, professionalism, and courtesy I received from all the people involved with my mortgage loan process. It was probably one of the easiest financial experiences I've ever had. This company really gave their best for my benefit.

9 april 2020
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Antwoord van Union Plus

Hello Candee, We are proud to have earned your 5-star review and proud to serve the mortgage needs of NATCA members across the country. thank you.

Beoordeeld met 2 van de 5 sterren

This was a very stressful and difficult…

This was a very stressful and difficult process. It started off well, but once we were switched to the closing department, there was little communication and a lot of chaos when the appraisal was done incorrectly.

6 april 2020
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Antwoord van Union Plus

We will take your comments to try to improve our processes. Contact us on info@unionplusmortgage.com if you want to discuss offline.

Beoordeeld met 5 van de 5 sterren

A refinance like no other!

Excellent staff who made my streamline refinance as smooth as possible. Everyone answered questions promptly, were very knowledgeable about the loan process, and most importantly made the overall process simple and seamless from initial application to closing. I've already recommended Union Plus to several of my coworkers.

6 april 2020
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Antwoord van Union Plus

Thank you. We are proud to have earned your 5-star review and your recommendation. We strive to provide excellent mortgage services to IBEW and all other union members.

Beoordeeld met 5 van de 5 sterren

Overall a very positive experience

Overall a very positive experience! Buying a home can be exciting, stressful and challenging, to say the least! Everyone on the team was more than willing to help, answer my questions and offer solid advice. I would use this service again should I buy another house or refinance.

The real benefit was using my union benefits for a service I needed!

6 april 2020
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Antwoord van Union Plus

Thank you for the 5-star review Andrew. As a union-owned company, we designed the benefits for union members.

Beoordeeld met 3 van de 5 sterren

As a first time home buyer

As a first time home buyer, I felt like a lot of information came to me late. The team was very nice, but it was two weeks after I was in contract that I received an email introducing me to the team of four (two people were completely new to me) and at the end of the process I was required to take a ReadyNest test which would have been more appropriate at the beginning. As a company that deals with Union members who have irregular paychecks, the team did not seem to be prepared for the multiple w2s and 1099s. I'm not sure if it was a lack of experience that made the mortgage commitment process feel so slow, but I had hoped that I would be guided through the process more clearly and efficiently. Everyone was very nice.

31 maart 2020
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Antwoord van Union Plus

We are sorry for the added stress during the transaction. The ReadyNest came about late in the process as we had to pivot mid way as sometimes happens in mortgage. Our job is to make those pivots as stress free as possible and it sounds like we didn't do the job that we could have. If you have any additional thoughts or concerns please feel free to share them with me at info@unionplusmortgage.com - thanks for trusting us with your purchase - Mike C. , Manager

Beoordeeld met 4 van de 5 sterren

I gave 4 stars because I felt one of…

I gave 4 stars because I felt one of the representatives did not review my file thoroughly and quoted misinformation. Also, I did not find him to work towards my best interest...unnecessary stress.

30 maart 2020
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Antwoord van Union Plus

Thanks for the honest feedback. We have talked to the employee about how to better communicate the actions we are taking on your behalf. So sorry for any added stress but we are appreciative that you picked us for your mortgage needs.

Beoordeeld met 5 van de 5 sterren

Excellent service very very pleased…

Excellent service very very pleased with the service. Everything went well easy understanding the process. Great agent communications with the customer and the process.
Great job..... Well done.

30 maart 2020
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Antwoord van Union Plus

Thanks for taking the time to give us a review.

Beoordeeld met 5 van de 5 sterren

Great.

Great. Fast and easy service they are quick and friendly.

My mortgage has now been sold twice. It’s fast and quick but that is how long you will stay with the servicer.

30 maart 2020
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Antwoord van Union Plus

Thanks for taking the time to give us a review.

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience with Union Plus Mortgage! They were communicative through the whole process and made it super easy to refinance my mortgage. They worked with me when another company gave me a better rate to get me an even lower rate. Definitely would recommend if you are looking to buy a house or refinance.

30 maart 2020
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Antwoord van Union Plus

Erika, thank you for the great 5-star review.

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