Half the reason I bought these windows were the energy efficient tax write-off. I have been told they were energy efficient and have waited two and a half months to do my taxes Now I'm being told... Toon meer
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Lees wat reviewers zeggen
I would give a good review for the service, but I can’t because of how the company has treated me since. We took their bid and they did a good job with the windows and we are happy with them. Since th... Toon meer
Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice... Toon meer
Bedrijf heeft geantwoord
Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointmen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Contactgegevens
24801 Rockside Rd, 44146, Bedford Heights, Verenigde Staten
- 8009845846
- support@universalwindowsdirect.com
- universalwindowsdirect.com
3,4
Gemiddeld
380 reviews
Heeft 10% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Isaia did a great job on installing our…
Isaia did a great job on installing our screen door!
15 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Kelsey! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Isaia provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
10/10 Would Recommend
Wonderful company to work with. John was very knowledgeable and answered all my questions. I cannot wait for my new windows to arrive. Thank you for helping make my home more energy efficient and saving me money!
13 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Wendy! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that John Teneyck provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Great Experience as Always
Isaic was on time and very efficient in replacing my window screen. He was professional and knowledgeable. My experiences with Universal Windows Direct have all been great, from window installation to repair.
8 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Maya! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Isaia Bowe provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Dan was very pleasant with good info…
Dan was very pleasant with good info that we loved. Thank you for the pleasure of meeting a good man
9 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Kevin! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Dan provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Chase did an amazing job measuring our…
Chase did an amazing job measuring our windows and door!
11 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Very professional knowledgeable and…
Very professional knowledgeable and Patient.
3 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Door
Chase was very thorough in assessing our issue. He showed understanding and concern. Thank you!
10 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Cindy! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Chase provided you with a great experience. Please don't hesitate to reach out if you need anything!
Ben Drake and his team were fantastic
Ben Drake and his team were fantastic. They got the job done in 3.5 hours. They cleaned up after themselves. They were all very professional.
10 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Dan! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Ben provided you with a great experience. Please don't hesitate to reach out if you need anything!
1 star for showing up for the install
1 star for showing up for the install. In all, 22 windows, a door, picture window, screen and 2 main frames are defective for various reasons. Was threatened by Cary, through the tech, final 10% payment was still required or I lose the warranty. Have 16+ hours cleaning butyl off windows....not counting black fingerprints on most window casings. Hours on phone with CSR. They offered replacements in approx 2 weeks, but changed it to 6 weeks. Wasn't prepared to clean up screws, foam, black butyl off carpet, couch, yard, etc. Asked for, but no received no commitment for restitution or discount at this time. Small sample of pics attached
16 juni 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hi, Andrea. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We are working very hard internally to address these issues and make things right, I know you have been contacted by our team. If there is anything else we can do for you in the mean time, please email us directly at customerservice@universalwindowsdirect.com -SS
Jim H Window Measurements
Jim H was on-time, efficient and very personable. He was thorough with his measurements and explanations. I would highly recommend.
10 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Lori! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Jim provided you with a great experience. Please don't hesitate to reach out if you need anything!
Happy customer - love my windows!
I had a great experience from start to finish. The sales person was professional, the communication was excellent, my windows arrived earlier than projected and the installation team was first rate. I highly recommend Universal Windows Direct-Milwaukee
9 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Jim Harget was very nice & pleasant
Jim Harget was very nice & pleasant. This is the second time he had been in my home
9 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Jim H was very punctual
Jim H was very punctual, nice and very attentive. He had great attention to detail and gave me peace of mind with his knowledge about windows. I’m looking forward to having my new windows installed.
9 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Mike The technician came out this…
Mike The technician came out this morning on my service call on my new windows survey the situation of the windows made a few calls into the office. Got a few ideas. They came up with a solution made all the adjustments that were needed and on the sliders of the windows. They are working great. Very efficient
8 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Good morning
Good morning, Chase was prompt and delightful. It makes it much less stressful when you communicating with someone who is extremely calm and polite, you’re blessed to have him. He showed me the upstairs sash needs to be pushed up in order for it to have something to grab and lock. He did look at the kitchen casement windows and said that they can pop during temperature changes and not to worry unless it gets absolutely out of hand. He was going to bring up the Channel on the kitchen window it looks a mess. So if you could get back with me and assist us with that, that would be great! It doesn’t look right. So if you guys could maybe handle that that would be great. Thank you. !
8 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. Please reach out to us directly at customerservice@universalwindowsdirect.com so that we can resolve the issue.
Proactive follow up appreciation
Because of a follow up customer experience call, a service call for a minor issue was scheduled. The problem was immediately identified and corrected.
Duncan was prompt, polite and professional!!
8 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Simply Beautiful
My home looks like a brand new home. Ryan Lily did a beautiful job. He was very courteous and cleaned up thoroughly. If I could give him more than 5 stars, I would thank you
5 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Mike and Dan worked non stop and did q…
Mike and Dan worked non stop and did q fantastic job. The windows look great and you can feel the difference on these hot summer days
2 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hi Robert! We are so thrilled that Mike and Dan left you satisfied with your home remodel! We are so happy that you are satisfied with your new windows as well! Please don't hesitate to reach out if you need anything! -AS
Could get very little information …
Could get very little information from either installer. One spoke no English and the other either spoke little and was hard to understand at times. One window fit right in the other is about two inches short and about 1.5 inches to narrow. The installers did a good job of making them fit and looking good. It remains to be seen how weathering will be.
1 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Guard, we regret to hear about your experience with communication. Your feedback is important to us, and we will take immediate steps to enhance our communication channels to provide clearer updates throughout the project. Thank you for bringing this to our attention. If you need anything do not hesitate to reach out! -AS
From consultation to installation
From consultation to installation, it was a pleasant and easy experience! The staff was very kind and products are great!
28 juni 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Thomas. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! -AS
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