Universal Windows Direct Reviews 380

Great work. Very clean and efficient. Would 10/10 recommend for anyone looking to replace any windows.

The guys that installed were great. Very hard workers and very knowledgeable. They put in long days and made sure we were happy

Great experience, on time (early form time set) and done in about 1 1/2 Hours.
Done right!!!

We had an overall great experience with UWD, from the initial friendly in-home meeting explaining how things work and answering all our questions, clear communication throughout the process, and finally the installation of a great looking new sliding door that we’re happy with how it turned out. We would highly recommend using them.

This company deleted all of their old reviews on google and started over. That should raise major red flags.

If something goes wrong with your project it will be a nightmare trying to get your issue fixed. They only care about trying to screw people over on new sales.

If you sign with this company do not sign any of the first few offers or even the day they come out. They will threaten that you will lose the price but that’s just another one of their lies. They will contact you at a later date with a better offer.

The sales person was very informative. The installers did a neat and efficient job and cleaned up all the mess.

In an update to my previous review...
Now like a few days later they contacted me. They said that I signed the contract and there was nothing they could do. Of course I signed the contract, I wanted the door installed. The contract said "Looking at the contract I see hardware, satin nickel checked with hand set number 4 checked. I also see storm model# 399."
Where does either of these tell me what I am actually getting. This does not tell me I am getting the door handle I didn't want or the storm door I didn't want.

Universal windows installed a new door and storm door.They did an excellent job. They were very courteous and kind. They fixed everything that needed fixed and explained everything.they cleaned up the area when they were done.we are very happy with the doors and their work.

Crew leader Nate and team were awesome, hard working and passionate about delivering a great product. Great experience working with them and thank you for a great job and day!!

I am truly happy with my purchase. Matt was very detailed and took the time out to explain the process. My windows look amazing.

The crew worked hard, and windows looked very nice at end of installation, Iwas disappointed with the large gaps there was around the new windows, but while watching them they seemed to do a good job of sealing up any gaps the windows had, overall for now I believe the windows will do the job of keeping warm,and cool air in the home, cosmeticly the windows look much better than the original windows.

Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointment for my wife who is temporarily physically challenged for a while or face a 1% charge per day for install date.

Our rep was Noe Jaime-Gomez. He was both friendly and professional, helping us with what we could expect from the on-going process. Definately a five-star rep.

Update, I see if show this related to the Cleveland branch. This happened in St. Louis.

Sales was good, installation and service has failed terribly. We purchased replacement windows for all our windows. The windows came in about the time we were promised. Things went down hill from there. 2 gentlemen came to do the install and replaced all but our large picture window. When we saw that they started cleaning up we questioned the large window and the response was their trailer was broken and they couldn't bring the window, but would have customer service contact us with a schedule date. Well guess what, we never received a call so we followed up. 3 different times we scheduled the install and each time they cancelled the day of for different excuses. Finally I get a call to set up a time to install just to get a call back to let me know the window is now damaged. I requested pictures of the damage to see how severe and yes it was bad. I was asked if we wanted to have the damaged window installed and replaced after the new window was ready which I declined. Finally the new window was available and a different installer came and did a great job. We found that the screen had a couple of tears in it and he requested a work ticket to replace. Several weeks later a technician came to replace only to find out the screen was the wrong size. He again took the information off of the tag to make sure he had the correct size and once again never heard from the service department as to when we would receive the replacement. Fast forward to today, I contact customer service to again request a replacement screen just to be told the screen is under warranty but they would charge $150 dollars for a technician to install. Unfortunate for the young lady that set up the call had to listen to my rant of disappointment with her company and the promises that were made. She has waived the charge as she states "this one time" When I purchased the windows the sales man as well as all the installer stated the screens were under a life time warranty. no one ever mentioned a $150 charge to install. Lesson learned, make sure to ask about if a no charge life time warranty is truly that.

I have used universal windows many times it is a great window and the installers were very fast.

Ordered the windows. Look great. Wish I would have ordered the other window to complete my room with new windows. Took a little long to get but they came in and were installed within that week. The installers were professional and did the job so quickly. Cleaned up the messes. The caulk job was pretty good just needed a touch up in some corners. My windows are beautiful.

Jason and Jaime are really great at what they do....true professionals!

Terrible experience. My windows were partially installed 4 weeks ago. They did not have enough material to complete the trim/flushing on the outside, so they told me it would be a few days till someone could come out and finish the job. Two weeks later, they called me and told me it would be a month till they could get someone out to finish the job. They have the material, but all their appointments are booked. So instead, they feel it is appropriate to leave partially installed windows exposed to the environment for a month plus. With the unpredictable weather, they may find themselves with some legal issues if damage is done to the house. But they would not know since no one answers the phone unless you are interested in buying windows!! Oh, and they already received 90% of the payment.,, so they do not care I highly do not recommend. Avoid at all costs!!!

7/24 update: There has been zero response from UWD, and I still have partially installed windows with the exterior exposed. The response below is a straight-up lie. I have not heard from UWD for weeks.

Very smooth and installation was faster than expected!! We are so happy with our new windows!

Mike Brunswick was great. Fixed the minor issues we had, replaced the damaged screen.