Half the reason I bought these windows were the energy efficient tax write-off. I have been told they were energy efficient and have waited two and a half months to do my taxes Now I'm being told... Toon meer
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Lees wat reviewers zeggen
I would give a good review for the service, but I can’t because of how the company has treated me since. We took their bid and they did a good job with the windows and we are happy with them. Since th... Toon meer
Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice... Toon meer
Bedrijf heeft geantwoord
Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointmen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Contactgegevens
24801 Rockside Rd, 44146, Bedford Heights, Verenigde Staten
- 8009845846
- support@universalwindowsdirect.com
- universalwindowsdirect.com
3,4
Gemiddeld
380 reviews
Heeft 10% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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I’m over the moon this journey to have…
I’m over the moon this journey to have my window replacement has been a smooth transition Katie is lovely in the office Josh arrived to fit my window and has just completed fantastic work he was very professional his workmanship is second to none amazing company thank you 😀
3 december 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Susie. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! -SS
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Universal Windows direct Baltimore
Universal Windows direct Baltimore
The service promised (Window Install) was to be completed by 26 September 2024 and the service hasn't been completed/delivered. I was misquoted my window installation completion date and was not informed of a charge order, which delayed my window install for 2 months, per management. Don’t believe salesperson (Josh) is still with the company, because I asked for a return call from him to explain what was the issue with my delivery date. The return call never happened. Get all conversation agreed upon in writing and verified it's correctness. Do not rely on their contract to cover the verbal agreement made between you and the salesperson. As they will continue to reference their contract as their guide for all non deliveries, and any other issues that may occur. Universal windows will disregard the agreement that was stated between you and the salesperson, which I relied on the salesperson to note my concerns. That wasn't done and my explanation didn’t matter when talking with Universal Windows’ Management. My delievery date was very important to me because I was to be on Int’l travel the end of September 2024. Work/order hasn’t been completed yet (11 November 2024).
1 augustus 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS
They took extra time and care to…
They took extra time and care to install the windows and we're very fast and efficient I'm happy with there service thanks lots!
9 november 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Great product & installer!!
Jesse was great to work with. He explained everything he did & was great with our dog. He cleaned up every scrap of debris. Except for the windows, you'd never know he was here. Thank you to Universal Windows for an exceptional product and an amazing installer!
6 november 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Changed my google review from a 5 to a…
Changed my google review from a 5 to a 1. They did not have all of the pieces they needed to finish the work. I figured another week all would be taken care of. Months later and multiple visits and still not complete. Tried to speak to someone that had some authority got nowhere. Had an individual call me from there to ask how satisfied I was, i let him now, quite friendly I might add, that I was very dissatisfied, and he hung up. They just don't care that a customer has to make arrangements to be here for them to finish work that never gets finished. I will never use this company again.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Dave. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email customerservice@universalwindowsdirect.com with your contact information and we will be sure to reach out. - SS
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
quality work
This was an awesome experience.
The windows are amazing.
I will definitely use universal windows on my next project.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Waiting another 8 weeks
I paid 2000 for a picture window waited 8 weeks and they show up with a window that was 12 inches wide instead of 8 feet. Now told it will be another 8 weeks. Wasted my time. Not happy. No confirmation they will order the right window this time.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hi Charles, thank you for the feedback and I apologize that we weren't able to complete your install as anticipated. After reviewing your account, I see you were able to connect with the warehouse manager and he is aware of the mismeasured window. They will get the service started as soon as possible, please look out for emails from us regarding the production timeline for the third window. Thanks for your patience! -SS
Crap quality install
Crap quality install. Wish I could attach photos. Truly horrible.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hi, At Universal Windows Direct of Milwaukee, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! -SS
Carlo Tomasi outstanding salesperson
I want to let y’all know that Carlo Tomasi, our UWD sales person was terrific. He explained everything about the company and the products. When I had any questions he answered them. He went above and beyond in making sure that we were satisfied. I appreciated the fact he didn’t just make the sale but followed through until they were installed and I was happy.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Sales reps are way too pushy
Sales reps are way too pushy. I do not need them calling me once a month asking what improvements I need, trying to schedule a sales rep out for a quote and not taking no for an answer. I spent $15,000 to replace all my windows stop calling me and trying to get more money out of me. I will call when I’m ready. It’s so frustrating when a sales rep does not take no for an answer.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS
Waiting seven months for a broken window to be replaced, which is part of the warranty.
I had windows installed March 2024. A month later golf ball hit my window and broke it. I called the company as the warranty states that the window will be replaced free of charge. It is now October and I have not heard anything about the window every time I call it’s a same story. I can’t ever reach a supervisor and nobody ever calls me back. I’m not happy with the company. I would never recommend them. It’s very disrespectful of this company not to reach out to me all the times I was promised that a supervisor would return my call.
So I am now seven months on from when my window first got broken and I called the company. No one has any idea where my window is and no one is ever available to talk to. Do yourself a favor and don’t go with this company.
19 april 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Hello, Sharon. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Love the windows he done a wonderful job on install very quickly I would recommend him for any job I'm very very pleased and so is the wife
Love the window
9 oktober 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The install was quick and the window…
The install was quick and the window looks great very pleased
3 september 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The installers did a great job
The installers did a great job, and cleaned up afterwards,
14 augustus 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Patience is Needed but All Good!
I had a good experience with the sales person. They provided a lot of information new and valuable. But the wait between signing to have them completed and the actual time they scheduled for completion racked my brain and had my anxiety through the roof. The window's are made to order and created for your specific window, or that was what I was told. The windows are a good product, but I would like to experience them through a Wisconsin winter to make a thorough evaluation. The installers were great and got the work done quickly. They checked in frequently and made sure to keep me in the know. Overall pretty darn good.
29 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
We're utterly delighted to hear about your positive experience with our salesperson and installers. Your feedback helps us improve, and we appreciate your patience during the process. Thank you for sharing your thoughts! -SS
Good job with installation
Good job with installation, no complaints here.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The one window that was put in looks…
The one window that was put in looks great...the other one looks like someone measured it too darn small, it looks foolish the way it was put in...Its like 3inches too short on the top and bottom....not pleased with it....
30 juli 2024
Review zonder uitnodiging
Antwoord van Universal Windows Direct
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS
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