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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The part I needed was in stock, good price vs competitors, the item was dispatched quickly and good communication throughout. Only slightly spoilt by Royal Mail delivering it late otherwise a good ser... Toon meer

Beoordeeld met 5 van de 5 sterren

Had to change a slightly unusual inlet control group. The lady I spoke to about the particular one I needed could not have been more helpful or done more to get the right part. You guys and gals ro... Toon meer

Beoordeeld met 5 van de 5 sterren

One of the most consistent online retailers out there, I make business purchases from these guys through Amazon and eBay and am never let down. Fantastic prices, combined with speedy delivery makes... Toon meer

Beoordeeld met 5 van de 5 sterren

Our heating engineer recommended us as we needed a new pressure release valve. It wasn’t a straight replacement as our old one was discontinued. We got great advice, the new valve was dispatched the s... Toon meer

Bedrijfsgegevens

  1. Loodgieterwinkel

Geschreven door het bedrijf

Unvented Components Europe are the leading specialists in hot water and unvented cylinder system spares. We have thousands of plumbing and heating parts in stock and available for next day delivery. We are online experts in unvented cylinders, who as a company don't maintain expensive stores, helping us to provide highly competitive discounted prices and friendly expert advice all available with either just a few clicks of the mouse or a trouble free phone call.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

87 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing company

Amazing company
Fixed our hot water problem after over a year of trying to get a plumber and suffering very poor flow for ages. Can’t thank them enough

1 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service / Poor Quality

Terrible service. Supplied two Thermostats. One was faulty. They did send a replacement out quickly, but refused any form of good will gesture. I sent pic/video of the problems this faulty thermostat caused and the additional cost to me, but that's not something they cover. So if you want to deal with a decent, friendly quality company, don't use Unvented Components.

In reply to Kia, the Terms and conditions are not made clear during any point of the transaction, but are really well hidden within their website. So to help anyone out, here they are....

28.4 This warranty does not cover:

Damage caused by improper installation, misuse or negligence.
Normal wear and tear.
Damage resulting from unauthorised repairs or modifications.
Any indirect, incidental, or consequential losses, including additional costs incurred due to a faulty item.

14 oktober 2025
Review zonder uitnodiging
Logo Unvented Components

Antwoord van Unvented Components

Hello Jon,

Thanks for taking the time to leave your feedback and I'm very sorry to hear that you were dissatisfied with your experience , especially as we believed we had resolved the issue swiftly and courteously at the time.

We were, of course, concerned to hear that one of the thermostats supplied was faulty, and we acted immediately to send out a replacement as soon as the issue was brought to our attention. We’re glad this reached you promptly and hope it resolved the functionality concerns.

Regarding your request for a goodwill gesture, I understand your frustration, and I’d like to assure you this decision wasn’t made out of unwillingness to help. As clearly stated in our Terms & Conditions — which are available at the point of purchase — we are not liable for any additional costs incurred as a result of product faults. This is standard practice in our industry, but we do always aim to handle such situations fairly and with transparency.

What has surprised and disappointed us however, is the wording of your review prior to your edited version. We've made every effort to communicate politely and professionally throughout our correspondence with you. While we fully respect your right to share your experience, we were taken aback by the offensive language used, which we feel is unfair and uncalled for.

If there's anything further we can do to clarify our position or assist you with the replacement item, we're happy to help - but we would appreciate the same courtesy and respect in return that we strive to provide to all our customers.

Kind regards,

Nia

Operations Manager

Beoordeeld met 5 van de 5 sterren

Great service

Great service , and price is generally the best. Next day delivery. Good advice from customer service when required. We buy all our unvented spares from this company.

8 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is a very efficient and reliable…

This is a very efficient and reliable company to deal with. I ordered the wrong size vessel, returning was very easy and the money returned into my bank within 3 days. I also ordered the correct size vessel and it came 2 days after ordering. Brilliant, well done to all involved.

19 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent supplier of plumbing and heating parts

I purchased some boiler components from this site, and found the whole experience very efficient and simple. The parts were competitively priced, arrived quickly and were as described. Overall I am very happy with the service and would recommend them to others.

29 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

I contacted uceurope by phone and found them very helpful.
I also submitted a question along with photos of components I wanted to replace.
Within an hour I had a reply from Emily telling me which components I needed and a link to the webpage.
Making it easier to leave a review on the webpage would be useful

28 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service

Every supplier near me was 3 to 5 days at a minimum for this and I got it next day to Northern Ireland! Great website and selection. Would recommend to other professionals to use this company

14 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic use of WhatsApp

Really, really kind and professional ladies in customer services here. I sent a photo of my old part on WhatsApp and the part number. A like-for-like part was identified and verified.
Really competitive price and further Royal Mail options for faster delivery.
Very well done Unvented Components! Excellent service

21 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Arrived quickly and did the job.

Ordered a new expansion vessel to replace a failed one. Arrived quickly and quality looked good plus fixed wall bracket as part of the vessel. Makes for a really secure fixing rather than some with a big jubilee clip arrangement. Happy customer.

28 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Price and delivery.

I am glad Google found me this company. Beat competitors by a mile on price. Speed to process my order and get part to delivery firm, for next day delivery, was unbelievable. Ordered part at 9.43 and had an email from parcelforce at 10.15 saying it was being despatched. Arrived the next day at around 12 noon. Absolutely fantastic service, well done "Unvented", ten out of ten from me.

6 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Prompt delivery and efficient returns process

Unfortunately, on reception of the goods that I ordered from Unvented Components Europe, (easy ordering process and rapid delivery), the parts turned out to be incompatible with my installation. However, the returns process was rapid, unquestioning and efficient with the refund appearing in my account two days later. As a result, I wouldn’t hesitate to use Unvented Components Europe again in the future and they would be my first port of call.

7 augustus 2025
Review zonder uitnodiging

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