Their customer service is the best I have ever experienced. I’ve had to reach out several times due to mistakes I’ve made and each time the team was quick, reliable, and addressed all my needs. Shout... Toon meer
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Lees wat reviewers zeggen
Great service from Fatimah K! I called in with two related concerns, and Fatimah addressed both of them in a thoughtful, polite and timely way, exceeding my expectations! Thank you Uplift and Fatimah!... Toon meer
One of the best customer service experiences I’ve ever had with a company. I forgot to add a code for a free light add-on to a desk for signing up with email, so I submitted a request. The next day Er... Toon meer
Luca Marzari was super helpful and courteous, easy to deal with. He handled my concern promptly and professionally. Within a few minutes my issue was resolved and the missing parts were being sent as... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
UPLIFT Desk is an Austin-based office furniture company that offers hundreds of products and free space planning services. Whether you're looking for a desk for your home office or 100 desks for your new corporate office, we've got you covered. Awarded the Best Standing Desk 5 years in a row by Wirecutter!
Contactgegevens
1848 Ferguson Ln, 78754, Austin, Verenigde Staten
- 1-800-349-3839
- info@upliftdesk.com
- upliftdesk.com
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Uplift Desk Customer Success Team Lead…
Uplift Desk Customer Success Team Lead Luca Marzari is truly exceptional. I placed an order over the weekend, and he went above and beyond to help me make custom changes. His flexible, nimble, and positive approach genuinely made my day. Uplift Desk is very fortunate to have someone like Luca, and I’m so happy to be a loyal customer of Uplift Desk. I am very grateful! Thank you.
Great Customer Service!
Sean A., our sales rep, was incredibly helpful, walking us through all of the available options, and making sure that we were getting the best possible set-up for our needs. I highly recommend Uplift, and I highly recommend Sean A. for his excellent customer service
Great pre and post sales experience
I ordered a v3 standing desk through Jose, and it was a fantastic experience. He took good care of my requests, and I would highly recommend starting your order with him to get the best deals and customer service. Thank you Jose!
Erica was very helpful!
Erica was very helpful! The desk is very high quality and impressive.
Parson's Desk Requires a DRILL and 3+ Hours Assembly and Not honestly advertised
I ordered the four leg Parsons Desk and I couldn't be more disappointed. First of all, they are recycling the desk tops from the two leg desks, such that none of the holes align with the four leg frame. As a result, they just insert a piece of paper with a DRILL BIT so that you can drill your own holes in the desk top and assemble it yourself. To further patronize you, they'll email you "5 minute assembly" videos, which is for a different desk. The Parsons Desk will take a minimum of 3 hours to assemble, and you must have a drill. To make matters worse, one of the legs was defective and wouldn't slide smoothly into the frame. As a result, the parts are not flush, and it looks like I bought my desk from an open box sale. The support team has been friendly, but has offered insufficient solutions, and taken no accountability for the obvious shortcuts and lazy marketing of this product. I forgot to add that they upsell you on accessories that DO NOT FIT the parsons desk as well.
Returning UPLIFT customer - five stars every time thanks to Luca Marzari
I've ordered from UPLIFT multiple times over the years, and it's been a five-star experience every single time. The products hold up, and the service consistently outperforms the rest of the category.
This latest order was no exception, and Luca Marzari deserves the credit. I needed a non-standard configuration that didn't fit the online configurator, so I called in. Luca handled the whole thing cleanly: first quote, then a fast revised quote after my amendments. He went out of his way to reinstate an expired store credit and add a small coupon on top of the active promo. Every detail was right on the first PDF, and payment was frictionless. If you need anything off-menu from UPLIFT, ask for Luca.
taking care of a misdelivery
WE got the wrong item delivered and UPLIFT sent the correct item out within 24 hours. Shout out to Jose Escobar. Excellent customer service.
Awesome desk, great customer service
My uplift desk is awesome. I recently had two issues with my legs. Sean A and Rachel L on the customer service team were incredible. They got me replacements parts quickly under warranty and they very communicative through. Highly recommend this desk as a product and the team behind it,
Kelvin is the best!
Kelvin is the best!
I purchased my UPLIFT Desk back in 2019, it has a warranty, but close to a decade later I needed some replacement screws and rubber stoppers for an older version frame. Kelvin put in a request to the warehouse and made it happen.
Never have I felt more taken care of by an organization I purchased something from.
No regrets for this purchase even after all of these years.
Excellent customer service
I purchased a desk which was damaged during shipment. Uplift's customer service was excellent. Jose was very prompt in communicating with me, letting me know my options and took care of the issue. I wouldn't hesitate to purchase from them again based on this experience.
Jose was very friendly and helped me…
Jose was very friendly and helped me get my desk moving again!
Kelvin Bui provided excelent service
Kelvin Bui provided excelent service, quick to respond to an inquiry and add promotional coupon to our purchase. We are so pleased with a previous purchase of the Uplift office chair that we are purchasing a second one!
Very efficient and communicative
Jose was very efficient and communicative. Called about a crack on my standing desk tabletop and they processed my warranty and shipped a new one free of charge within a few hours!
Jose Escobar was very helpful with…
Jose Escobar was very helpful with getting me a replacement for a damaged cable on my motor. Quick, knowledgeable, and professional.
My wife and I were looking at buying a…
My wife and I were looking at buying a V3 standing desk for a home office and we had a few questions. The customer service representative, Jose Escobar, was possibly the most knowledgeable and helpful person I have ever spoken to, at any company. He answered all of our questions thoroughly and offered other helpful advice beyond what we asked. We are definitely completing the purchase of the desk! Highly recommend this company!!
Jose made it simple
Jose made it simple, pleasant, and efficient. He was patient and i was able to order exactly what I needed. Thank you!
Amazing customer service
I order the desk and it arrived very quickly despite a backordered part, on review of the components I noticed some damage and a manufacturing issue. Jose Escobar from their support team quickly made it right and has a replacement component already on its way. I've never experienced such fantastic customer service. At every turn I've been impressed with their support team. Hit them up at hello(atsign)upliftdesk.com they will definitely make for a great customer experience.
I had a great experience working with…
I had a great experience working with Jose Escobar. My desk had been delayed 3 times so I decided to place an entirely new order and needed to be refunded for my original order. Jose was very professional, knowledgeable and gave excellent customer service
Uplift desk makes amazing products and has spectacular customer service.
Jose Escobar was so helpful, professional, and friendly! He perfectly resolved my issue and went above and beyond to ensure I received excellent customer service. Uplift desk makes amazing products, and I now know that they are also backed by spectacular customer service. I will be a customer for life.
Great Customer Experience
Jose was very easy to work with and walked me through the purchasing process so I could get the custom desk I wanted. The site was already very informative so this made the experience even better. Very seamless purchasing experience so I'm excited to get my new setup soon!
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