Upperclass Fashion Reviews 

Very disappointing product quality and unacceptable customer service

I purchased this leather jacket from Upperclass Fashions Ltd in May 2025. I fully accept that some time has passed since the purchase, but that should not simply be used as a reason to dismiss my complaint, particularly when the jacket has never been worn outside.

In fact, the jacket has only ever been tried on indoors for approximately two minutes. It was then stored normally with my other clothing. Despite this, noticeable and uneven discolouration developed on the arms.

I contacted Upperclass Fashions Ltd and provided photographs clearly showing the problem. Rather than properly investigating my concerns, their response appeared to place the responsibility on me, suggesting that storage conditions, humidity, temperature or handling may have caused the discolouration.

I found this extremely disappointing. The jacket has not been subjected to unusual storage conditions, has not been worn outdoors and has barely been worn at all. A leather jacket should not, in my opinion, deteriorate in this way simply because some time has passed since it was purchased.

I therefore replied and specifically asked what evidence they had that I had stored or handled the jacket incorrectly. They did not respond to my second email and instead closed the complaint.

For me, their handling of the complaint was as disappointing as the problem with the jacket itself. I gave the company an opportunity to address the issue and explain their position properly. Instead, I felt that responsibility was placed on me without evidence and my subsequent questions were simply ignored.

Yes, I purchased the jacket in May 2025, but the age of a product and the amount of use it has received are two very different things. This jacket has never been worn outside, yet it has developed significant discolouration.

I expected considerably better durability from a leather jacket and much better customer service when raising a genuine concern.

Based on both the condition of the jacket and the way my complaint was handled, I would not purchase from Upperclass Fashions Ltd again.

I purchased boots from them back in July to which, they never shipped them out. It is now September. I emailed them 3x, sent them a message on their social media and posted a comment as well to them completely ignoring me every single time.
I had to dispute this charge with my bank to get a refund.
this company is terrible and downright shady. Don't purchase from them, or read the reviews before you do.

I did next working day and it took 3 working days and still haven’t received

After reading the reviews for this company, I was concerned about ordering from them but I couldn't find any hats that I liked the design of anywhere near as much as the ones they were selling so I thought it was worth a chance at placing an order. I was pleasantly surprised.
I ordered two cowboy hats from them that arrived within a couple of days of placing my order using the express delivery option. The quality of the leather hats was excellent for the price in my opinion. I also liked the fact they have a physical shop you can visit and a phone number to call as well as an email should there be any problems with my order which made me feel like they were genuine unlike other scam websites I've bought from in the past which were just Chinese warehouses masquerading as British shops. Admittedly I didn't have to contact the customer service like others have had problems with as I was satisfied with my order. First time using them and definitely happy with my overall experience.

Second time ive used this business in a month lol.
Im very pleased with my purshases excellent jackets.
Excellent postage time.
Special shout out to steve always helpful i will always use this business now if i want a leather.

Scammers, send counterfeit brand products and terrible quality that almost everyone wants to send back. Refuse refunds for returns with delivery proof. Your order also may not get delivered at all. They try to force you to keep their garbage.

Company pays for fake reviews to boost their truthful poor rating. I guess they gave “Carolina Batista” in Brazil a job after she wrote them a fake 5 star review? lol

I received completely used, broken boots that reeked of foot sweat. Absolutely disgusting. And I'm even supposed to pay for the return shipping through Dress for Less.

I love infinity leathers. I got a pair of Panama Jack shearling lined boots.
It was dicey there for a moment to see if they would arrive from the UK-USA, to my small island in time for a ski trip west.
Carolina at Infinity was right on DHL, and tracking for me where the package was. Lo and behold it arrived just in time! The boots are lovely, warm and waterproof. Now I can’t wait for my trip. Big shout out to Carolina and everyone at Infinity Leathers. Thank you all very much!

No complaints here! We even had to return the suit for a custom size change. Their team knocked it out quickly and shipped the 2nd suit to me in the U.S. all within weeks. Excellent, and simple customer service.

Dear Sir/Madam,

Carolina provided me with extremely valuable help regarding size. Thanks to her I can now sport the “picket line” look with this amazing jacket, although it should be black in colour admittedly, but I went for a more “Pride and Prejudice” look this time, and I love it! 😊

In my mind I’m going to Carolina… Do you know that song? James Taylor, I recommend, dedicated to you!

Best regards,

Eddie

We are living in Austria and have purchased 2 leather jacket in the last year. The quality and price of the jacket is super. Also we had to exchange one because the size didn't fit. first snd it was super easy. The communication with Steve Mansion and Caroline Batista was very good and the team is really helpful and caring. Definitely not our last order.

Purchased a pair of New Rocks for my son that become faulty. We followed the process of the two year warranty, however these had to be shipped back to Spain. They sent a pre paid FedEx label. I have now been contacted by FedEx to say that they are stuck in customs due to the label not having the incorrect information. It now been two weeks, and emails/ phone calls back and forth and keep getting lied too. I called them today, and was advised that they would sort, once again another lie. They do not want to take ownership. I would avoid this company at all cost, happy to take your money, but if you have an issue be prepared.

Never buy from here! word customer service, could make this long but no one really cares, so this will do! DONT BUY HERE

I received the Flying Jacket today and just wanted to thank you very much. I am delighted with it, the quality is more than I could hope for and it fits perfectly.It was definitely the right decision to shop with your company and I'm glad I did. I will not hesitate to recommend you to any of my friends.
Your happy customer,
Richard.

They have provided the best service I have ever received. My questions were answered swiftly without any waiting times and I received my boots within a week and they are absolutely perfect.
M from South Africa

Ordered a suit, and no tracking.
if i had have realised it was 3rd party from debenhams i wouldn't have ordered it.
Have tried reaching our on their live support ‘chatty’ which they are not, and been told the suit is out of stock, not in this size & no longer manufactured.
would i like a refund?

Albeit advertising online for it & took my money.

Since then having requested the refund, i am hearing nothing back at all, and now £350 out of pocket - Not impressed at all!

What a great bunch of people. I bought an infinity leather jacket over 25 years ago that I lost and I'm sure it's still around today. They don't make it quite the same anymore but after emailing Uppercleass Fashion, they were able to get a custom jacket made for me that is absolutely perfect. Everyone I talked to was very friendly. Their prices are excellent especially for the quality of work. I highly recommend and will definitely be buying again.

I ordered a suede jacket and although the quality was superb it didn't fit me quite right. So I asked if they did customised jackets. Which they do.

I visited their warehouse and a chap there took my measurements and I received the jacket 2 weeks later.

Perfectly made and I am very happy

I spoke with a lot during this period and their customer service was consistently good the whole time.

I had an excellent experience overall.

I contacted Upper Class Fashion’s customer service on Sunday evening (around 9 PM) to request an urgent change of delivery address due to circumstances outside of my control. I reached out well before the next working day began, hoping the order could be held before dispatch.

On Monday at 12:06 PM, I received a reply stating:

"Your order has already been processed on 18 April 2025, with the tracking ID: VF587687045GB (Royal Mail)."

At that time, the Royal Mail tracking number was not even recognised—meaning the label hadn’t yet been registered in their system. It didn’t begin showing the “We’re expecting it” status until Tuesday, which indicates that Royal Mail was only notified of the parcel at that point.

Later on Tuesday, I received this message from another staff member:

"I don’t know why you are not understanding that the order was processed and picked up by courier before you informed us, and the tracking showed update on next working day."
"This will be a refusal by customer side as the order was processed before you informing us."

These statements were both inaccurate.

My original email was sent on Sunday.

The shipping label was only created at 4:26 PM on Tuesday (as shown in Royal Mail tracking).

The first physical scan at Royal Mail occurred at 10:33 PM Tuesday—confirming the parcel had not been picked up before I contacted them.

I understand that bulk business collections may not be scanned immediately, but label creation is done by the sender, and that timestamp alone disproves the claim that it had already been picked up.

Instead of acknowledging this, the tone from the company became dismissive. Phrases like “I don’t know why you are not understanding...” felt unnecessarily condescending—especially since I had remained respectful and fact-based throughout.

To their credit, response times were fast, and I appreciated that. But unfortunately, speed doesn’t make up for inaccurate information or a lack of support when a genuine issue arises. I was simply trying to avoid a failed delivery and unnecessary costs on both sides.

This could have been resolved easily with more care and honesty. Instead, it became a frustrating experience that left me disappointed.

Ordered the wrong boots by mistake and was just over the return period when realised as was a birthday present. Steve was ultra helpful, allowed me to exchange for the correct ones when they were back in stock and was very polite. Could have been a nightmare returning them etc. thanks so much.