FRAUDULENT COMPANY After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a... Toon meer
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Lees wat reviewers zeggen
Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately... Toon meer
As with previous content from subscribers. I fell foul of this scam, only noticing when they emailed me my first ebook. I contacted my credit card as I thought it was fraud, but later realised that bo... Toon meer
Bedrijf heeft geantwoord
I must change my opinion about uptrip after this firm or company refunded me after my complain. I believe now that they are honest and reliable. My sincere apologies. (uptrip.co is scam. They charged... Toon meer
Bedrijf heeft geantwoord
1,3
Zeer slecht
69 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scam; not receiving prizes
Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately a month, no answer… and no answer on the support side either..
29 september 2026
Review zonder uitnodiging
FRAUDULENT COMPANY
FRAUDULENT COMPANY
After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a subscription that I had totally unknowingly been signed up to. I had received no email confirmation of signing up to any subscription.
The subscription has now been cancelled but they are refusing to refund the payments. I fully intend to pursue this until I'm fully reimbursed. I do not accept barefaced fraud.
25 juni 2026
Review zonder uitnodiging
Scam
Scam! Do not book anything from it!!!I am still waiting for refund, they offered fake tickets.Insted you will be charged up to 35euro monthly for nothing!!!
1 september 2026
Review zonder uitnodiging
Siete dei ladri!
Siete dei ladri!
Mi ritrovo sul conto un addebito di 39,90€ per un abbonamento mai sottoscritto
Ho inviato una mail di segnalazione al vostro centro di assistenza con la richiesta di un rimborso immediato
28 september 2026
Review zonder uitnodiging
Paid for a service
Paid for a service, was then being charged a monthly subscription which I didn't was. Tried to contact them by phone, they repeatedly hung had to stop the charge on my account. DO NOT USE THEM.
22 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Pete,
Thank you for sharing your experience. We’re sorry to hear that you were dissatisfied with your experience and that you encountered difficulties when trying to contact our team.
We understand your concerns and would like to review your situation carefully. Please contact our Customer Service team with the details associated with your order so that we can examine your case and provide you with the appropriate information and assistance.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
PLEASE AVOID THIS WEBSITE
PLEASE AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS THAT YOU NEVER AGREE TOO!
I purchased airport fast track for my family in May 2026 I have then been charged on my credit card for over £138!!!!9
I never received an email confirming a subscription was agreed to or confirming what monthly charges would be, this is underhand and I would think illegal!
On discovering the recurring payments I logged into the website to unsubscribe from something I never subscribed too in the first place, I have had 2 payments refunded but had to fight for that and am still awaiting the other fraud payments to be refunded.
Unlike some of the feedback left on this review site I never received an email telling me that an ebook was “ready”.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed annoyed and frustrated and will never use Uptrip again and warn everyone against them.
24 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Kirstie,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with our service left you frustrated and that you encountered difficulties after your airport fast-track purchase.
We understand your concerns and would like to look into your situation carefully. Please contact our Customer Service team with the details associated with your order so that we can review your case and provide you with the appropriate information and assistance.
Thank you for bringing this to our attention and for giving us the opportunity to look into your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM - SCAM - SCAM
SCAM.. be careful... this people are stilling money from everybody.
14 juni 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Vinicius,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service has left you concerned and frustrated.
We take comments about unexpected services or account-related concerns seriously and understand why this situation would be upsetting. We appreciate you bringing your experience to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and address any questions you may have.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Charges for no service
Charges for no service. Tried to get tickets for Belem and never get some. Now they charged 39.90 € for....nothing.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Bruno,
Thank you for sharing your experience. We’re sorry to hear that you were unable to obtain the tickets you were looking for for Belém and that this left you feeling frustrated with the service.
We understand your concern about not receiving the service you expected and the subsequent confusion regarding the service associated with your account. We take your feedback seriously and appreciate you bringing this experience to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and help address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
full scam never use
full fkinnnn scam
they dont even give you the ticket and subscribe to random scam that charge you 39 euros. Just aviod
20 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you so frustrated and disappointed.
We understand your concerns about not receiving the service you expected and about finding a subscription associated with your account that you did not knowingly intend to use. We take your comments regarding the booking journey and the information provided seriously.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and address any remaining concerns.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
AVOID THIS WEBSITE
AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS
I purchased one museum ticket from Uptrip. That was all I wanted and all I believed I was paying for.
Shortly afterwards, I received an email telling me that an ebook was “ready”. I had never knowingly ordered an ebook subscription or agreed to pay €39.90 per month for anything.
Then I discovered that €39.90 had been taken from my account as a recurring payment.
I went back onto the website, logged into my account and discovered that I apparently had a subscription active — despite never knowingly signing up for one. I immediately cancelled it.
I am now demanding my €39.90 back and have asked Uptrip to provide the exact evidence showing when, where and how I supposedly consented to this recurring charge.
This is an absolutely shocking experience. I went onto this website to buy a museum ticket, not to sign up for a €39.90 monthly subscription. If a recurring subscription was genuinely presented and agreed to, then Uptrip should have no problem providing clear evidence of exactly when I consented to it.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I have kept screenshots, emails and payment records and will be disputing the charge with my bank if it is not refunded.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed and will not be using Uptrip again.
19 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Rebecca,
Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear that the service and the information you received after your museum ticket purchase left you concerned and frustrated.
We understand your comments regarding the ebook communication, the subscription you found associated with your account, and your concerns about how the checkout journey was presented. We take this feedback seriously, particularly your request for clearer information about the services associated with an order.
We encourage you to check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you have already contacted our team, please continue the conversation through the latest email so they can review the details of your account and address any remaining questions.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Fraude total no lo intenten!!
Fraude total no lo intenten!!
En madrid quise acceder a mi conexión con el Fast Track y nunca funcionó 7.Julio 2026
Sin embargo ellos me suscribieron con esos intentos a una cuota de 39,90 cada mes y por descuido me estoy dando cuenta 3 meses después
Nunca recibí mail de confirmación de esa supuesta suscripción ni nada solo un email del 3 mes de cargo por eso pude rastrear que era ese concepto que non quedaba muy claro de que es
No lo utilicen!!
4 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hola Coral,
Gracias por compartir su experiencia. Lamentamos saber que tuvo dificultades para utilizar el servicio Fast Track en Madrid y que posteriormente tuvo dudas sobre las condiciones del servicio asociado.
Entendemos su preocupación, especialmente al no haber recibido la comunicación que esperaba y al no haber tenido una experiencia satisfactoria con el servicio en el aeropuerto. Sus comentarios sobre la información y el proceso de suscripción son importantes para nosotros y los tendremos en cuenta para seguir mejorando la experiencia de nuestros usuarios.
Le invitamos a revisar su bandeja de entrada, incluida la carpeta de spam o correo no deseado, por si nuestro equipo de Atención al Cliente se ha puesto en contacto con usted respecto a su caso. Si necesita más ayuda, nuestro equipo estará disponible para revisar su situación y atender sus preguntas.
Gracias por hacernos llegar sus comentarios.
Un cordial saludo,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam company
Scam company, taking money and without permission and wont refund
18 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Erica,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service left you concerned and frustrated.
We understand your comments regarding a service you say you did not expect and the concerns you have about the way your case was handled. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and provide the appropriate support.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Selling FastTrack for airports where it's not accepted
They propose Fast Track access to airports that don't accept it. In my case it was Krakow airport where I failed to access it.
When I asked for refund I was told it's not possible.
17 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Dmytro,
Thank you for sharing your experience. We’re sorry to hear that you were unable to use the Fast Track service at Krakow Airport as expected.
We understand how frustrating it can be when a service you intended to use is not accessible at the airport, particularly when you have already made arrangements around your travel plans. We take your feedback regarding service availability seriously and appreciate you bringing this to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Das sind Betrüger
Das sind Betrüger. Mir ist das selbe passiert wie andere schon geschrieben haben.
Ich habe einmal eine Dienstleistung in Anspruch genommen. Einmal. Dann haben sie zweimal 39, 90 € unautorisiert eingezogen . Betrüger.
14 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hallo Johanna,
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass der weitere Verlauf nach Ihrer einmaligen Nutzung unseres Dienstes für Sie unerwartet und frustrierend war.
Wir verstehen Ihre Bedenken hinsichtlich der von Ihnen beschriebenen wiederkehrenden Dienstleistung und der Informationen, die Sie während des Buchungsprozesses erhalten haben. Wir nehmen Ihr Feedback ernst und schätzen es, dass Sie uns auf Ihre Erfahrung aufmerksam gemacht haben.
Bitte prüfen Sie Ihren E-Mail-Posteingang einschließlich des Spam- oder Junk-Ordners auf Nachrichten unseres Customer Service Teams zu Ihrem Fall. Falls Sie noch Unterstützung benötigen, können Sie sich gerne an unser Team wenden, damit Ihre Situation geprüft werden kann.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Rectification to uptrip.co is scam
I must change my opinion about uptrip after this firm or company refunded me after my complain. I believe now that they are honest and reliable. My sincere apologies. (uptrip.co is scam. They charged me 39€ for an ebook I didn't ask. They took my credit card number out of a subscrition they made me for me to buy a ticket for Westminster abbey which they didn't send it. Cancel your credit card or they will be charging you everyday.)
11 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Lorenzo,
Thank you for sharing your experience. We’re sorry to hear that your Westminster Abbey booking could not be completed as expected and that the subsequent service information caused you concern and frustration.
We understand your comments regarding the booking journey, the e-book service, and the information you received after your attempted purchase. We take this feedback seriously and appreciate you bringing your concerns to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers – buy your airport services elsewhere
Scam – avoid these guys they sign-up you up to 39,90 subscription a month when you buy any product. They then send you eguides which are basically spam and claim the guides warrant the scam. Avoid at all costs.
They don't reply to emails.
12 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Tim,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service left you frustrated and concerned.
We understand your comments regarding the service information provided during the booking journey and the e-guides you received. We also regret hearing that you felt your emails were not answered, as responsive customer support is important to us.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team. If you still need assistance, we encourage you to contact us again so our team can review your case and provide the appropriate support.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Same scam
As with previous content from subscribers. I fell foul of this scam, only noticing when they emailed me my first ebook. I contacted my credit card as I thought it was fraud, but later realised that booking fast-track at Malaga airport meant signing up to a monthly subscription starting immediately. They’ve now let me unsubscribe but in the meantime charged 3 more times to my card. Shocking that this is not controlled in any way.
10 juli 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Dave,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent service information caused you frustration and concern.
We understand your comments regarding the subscription and the way the information was presented during the Fast Track booking journey. We take this feedback seriously and appreciate you bringing your concerns to our attention.
We’re also glad to hear that our Customer Service team was able to assist with cancelling the service when you contacted us. If you still have any questions regarding your case, please check your email inbox for communication from our team or contact us directly so we can review your situation further.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Unexpected €39.90 subscription charge
Unexpected €39.90 subscription charge – refund refused
I used UpTrip for a travel-related service and, without realizing that I was agreeing to a recurring paid subscription, I was subsequently charged €39.90.
As soon as I noticed the charge, I contacted UpTrip. They cancelled the subscription, which confirms that they received my request, but they refused to refund the €39.90 already charged.
In my experience, the recurring subscription and its cost were not presented clearly enough during the original transaction for me to understand that I was committing to a €39.90 monthly payment. I would never have knowingly subscribed to such a service.
What concerns me even more is that, after checking Trustpilot, I found numerous reviews from other customers describing very similar unexpected subscription charges.
I have now formally requested a refund and asked UpTrip to provide the full legal name, registered address and company registration details of the entity operating UpTrip.co.
If the refund is still refused, I intend to dispute the transaction with my card issuer and submit the matter to the relevant consumer protection authorities.
My advice: be extremely careful before entering your card details and make sure you fully understand whether you are being enrolled in a recurring subscription.
I will update this review if UpTrip refunds the €39.90.
2 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Corneliu,
Thank you for sharing your experience and for taking the time to explain your concerns.
We would like to clarify that our Customer Service team did respond to your request and has been handling your case since September 11. We kindly ask you to check your email inbox, including your spam or junk folder, for the latest message our team sent regarding your case.
We understand the concerns you raised about the booking journey and the information you received, and we appreciate you bringing your feedback to our attention. We hope you will have the opportunity to review our latest communication and continue the conversation with our team if any questions remain.
Thank you for your patience and for giving us the opportunity to assist you.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Very similar to story to others (outright theft by up trip)
Very similar to story to others! Tried to purchase a fast track ticket for Athens airport, because I was stressed about delays in traffic and the business of the airport. It told me transaction was completed, but when I tried to view the ticket it said order failed. The money was still pending on my credit card, though. Received an email the next day apologising for the failure, and saying that they would not complete the pending transaction. THEN they sent an email about an ebook that "I requested" and there was a charge of £34.33 on my card. Before the apology email about the failed fast track purchase, I contacted them about the charge, but they have not replied to that. I've since contacted my bank, and am confident that they'll ensure that neither pending charge (for the fast track ticket, or for the "ebook") will go through, and any further transactions will be rejected for that seller. Horrible experience, and clearly not an isolated one - a company preying on people who are under pressure and stress, and illegally trying to take even more money from them. Wish I'd checked reviews first! But that's what happens when travel gets stressful!
6 september 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Dan,
Thank you for sharing such a detailed account of your experience. We’re sorry to hear that your Fast Track booking did not complete as expected and that the subsequent communication and service information caused you additional concern during an already stressful travel situation.
We understand your comments regarding the failed booking, the pending transaction, and the additional service you say you did not request. We also regret hearing that you did not receive a response when you initially contacted our team. We take this feedback seriously, particularly regarding the customer journey and communication.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to bring these issues to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Be careful what you sign up to
I used the service to book tickets to a museum. That did not work and I received a confirmation email about this and was immediately refunded. The next day I received a charge for the subscription service for €39. I wrote to the vendor giving them 48 hours to provide a refund, in the UK I knew I was protected under consumer law by the 14-day cooling off period. Fair play to Uptrip they did immediate refund me and amount back in account with 24 hours.
If this happens to you immediately write to Uptrip asking for a refund - you're protected under your consumer legislation (in the UK, and surely the EU)
If you have just used Uptrip today and been refunded for a service you asked for immediately cancel/freeze your card
31 augustus 2026
Review zonder uitnodiging
Antwoord van Uptrip
Hello Ian,
Thank you for taking the time to share such a detailed account of your experience and for updating others on how your case was handled.
We’re sorry that your museum ticket booking could not be completed as expected, but we’re glad to hear that our Customer Service team responded quickly to your request and that you received the assistance you were looking for.
We appreciate you sharing your experience with the booking process and the follow-up communication. Feedback like yours helps us identify where the customer journey can be clearer and more straightforward.
Thank you again for bringing this to our attention and for acknowledging the support you received from our team.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
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