We purchased 3 kits from a garden center in May, had a holiday since and so have only just got round to using the vouchers to get the live spawn. The website is now telling us the vouchers have expire... Toon meer
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Lees wat reviewers zeggen
I’ve tried to redeem my voucher to get my spawn but apparently they are stopping trading after 28 July. Had submit a my ‘case’ to see if they will still honour it. The nature of questions were quite s... Toon meer
I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Toon meer
Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Contactgegevens
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, Verenigd Koninkrijk
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
3,5
Gemiddeld
394 reviews
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Great customer service!
Great customer service!
I had an issue with the delivery date for my order and Haidee from Urban-farm-it was really helpful and resolved it for me really quickly.
4 december 2025
Review zonder uitnodiging
Great service and a fun experience!
Great customer service and a fun experience growing oyster mushrooms! Initially ordered the pink oyster mushroom kit and when I realised my house wouldn’t quite provide the high temperature needed for the fruiting stage, the team were really helpful and quickly arranged for me to receive the blue-grey oyster mushroom spawn instead which worked perfectly and I ended up with several great flushes :) would definitely recommend for beginners without mushroom growing experience, the kits are easy to use and the team are happy to give advice if you have any queries. Thank you Urban Farm-It!
30 oktober 2025
Review zonder uitnodiging
Delicious!
Excellent product, really fast delivery and brilliant customer service, what’s not to like?
18 november 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Derek,
Thanks for taking the time to leave us such a positive review!
We are so pleased to hear that you are happy with the product, delivery and the customer service team were able to assist you when required - We will ensure this feedback is passed on to the appropriate team member.
We hope you enjoy your product!
Thanks again.
Urban Farm-It
Great company
Great company, would buy again. Already looking for kits as Christmas gifts!
17 november 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Sophie,
Thanks for providing us with such a positive review!
We are so pleased to hear that you are looking to buy kits for Christmas gifts following your previous purchase.
Thanks again for taking the time to leave us some feedback, it is very much appreciated.
Urban Farm-It
Brilliant!
Bought a lions mane grow kit for my partner, it arrived quickly and he loved it! Will definitely be back for more... most likely for myself!!
17 november 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Ellie,
Thanks for taking the time to leave us a review.
We are so pleased to hear your partner loved his Lion's Mane kit and it arrived so quickly.
We look forward to providing you with further kits in the future and hope you enjoy yours as much as he did his!
Urban Farm-It
Really efficient service and helpful…
Really efficient service and helpful staff when I had a clarifying question about how to use the plugs I bought from them.
6 november 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Linda,
Thanks for taking the time to leave us such a positive review.
I am pleased to hear the service was efficient and the staff were helpful and able to assist with your query.
Thanks again.
Urban Farm-It
Good service isn’t just about when it goes well
Ordered Lion’s Mane mushrooms from Urban. Prompt delivery, but to entirely the wrong address, courtesy of DPD.
Haidee was very responsive and understanding, and promised a replacement within 24 hours.
Great service, very happy.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Thank you very much for your positive feedback and taking the time to leave a review.
Apologies again for the issue on behalf of DPD, but I am glad we were able to resolve the issue for you promptly.
Contaminated spawn and confusing advice
I ordered a mushroom spawn bag from Urban Farm It. It arrived sealed and looked fine at first, but a few days later clear contamination appeared — the kind that takes time to develop, which means it must have been present before delivery.
When I contacted Urban Farm It, they refused a refund because their policy only covers issues reported within 24 hours. That doesn’t make sense for a living product, since contamination can take several days to become visible.
After some back and forth, they later told me the bag should have been kept frozen, but that instruction wasn’t provided anywhere, and refridgerating wouldn’t have fixed a bag that was already contaminated.
At best, it might have delayed the symptoms.
The product concept is great, but the quality control, unclear storage guidance, and rigid refund policy left me disappointed. I expected more transparency and accountability from a company specialising in cultivation supplies.
In response to their response below:
As I already told the customer service agent have many purchased bags from other people’s companies in my cupboard at the normal temperature for mushrooms that never get contaminated even after months unless I made a mistake myself with grain transfer and never to that level.
After the 8th email they told me this. I am copying word for word:
“Thanks for confirming.
Our storage advice generally for spawn is in a fridge between 2-5 degrees, excluding a few strains (for example Pink Oyster).
I hope this helps for future storage.”
21 October 9:48
It seems to me like they are lying rather than being honest?
Then obviously I replied that they hadn't included such instructions and the person ignored my feedback.
I used to be a regular customer. Seems like they don't value my custom.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
We’re sorry that you were disappointed with your experience.
Our records show the issue was reported around a month after delivery, which is well beyond the timeframe in our terms and conditions, and as mentioned in our correspondence. These policies are in place so any concerns can be verified and resolved quickly.
We always aim to be as flexible as possible, but in this case the delay in report meant we couldn’t offer a refund or replacement - my apologies about this.
We’d also like to clarify that we never advised freezing the spawn — this appears to be a misunderstanding. The product label clearly states the correct spawn storage temperatures, and in this case the spawn had been kept at much higher temperatures than recommended, which can encourage the development of contamination.
We take product quality and feedback seriously and are always happy to offer guidance on storage and cultivation to ensure the best results.
More a rating of their delivery company…
More a rating of their delivery company covering Hampshire than them. I was not told that I need to be in to sign for delivery, I didn’t receive any card through the letter box to say that delivery had been attempted. After 2 failed delivery attempts I was told my only option was to collect in person. As this involved a 1 hour round trip I told them to bin the package. Urban Farm It customer service were unwilling or unable to help in any way.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Martin,
Thanks for taking the time to leave us a review and some feedback.
I am sorry to hear you have been disappointed with your experience due to our courier, and our customer service team being unable to assist further at the time, sadly once the item is with the courier we have very little control as the delivery option is 'customer choice', but your experience was noted for future learning and to avoid further disappointment. We totally understand your frustration and would love to rectify this for you. I can see from our system we have reached out many times by phone and email since your initial email to try and resolve this. Please do get in touch to discuss this further as we would love for you to have a positive experience with growing mushrooms.
We look forward to hearing from you.
Urban Farm-It
Lion's Mane kit
Lion's Mane kit. 1 great first flush and a 360g mushroom. Then,... nothing. Block was in same place and same growing conditions (temperature and humidity controlled and monitored) but no second flush appeared. Very disappointed and £20 for a single (albeit large and extremely tasty) mushroom just isn't worth doing again. Customer service is very responsive but there's nothing that would make me want to spend time and money on another one. I'm still glad i got to try a large lion's mane mushroom though and turning it into a vegan 'steak' was amazing. If only you could buy those mushrooms in shops!!
22 september 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Jock,
Thank you so much for taking the time to share your feedback.
We’re sorry to hear your kit didn’t produce a second flush, mushroom growing can sometimes be unpredictable even under ideal conditions.
I am sorry that you felt the price was not worth the yield. Our grow kits are designed not only to produce delicious mushrooms but also to offer an enjoyable and educational growing experience. We’re delighted to hear that you loved your Lion’s Mane ‘steak’ — and we’re happy to share that you can now find our fresh Lion’s Mane mushrooms in selected Sainsbury’s stores or purchase Fresh Lion's Mane directly from our website.
Urban Farm-It
Company rectified wrong order
Ordered the Oyster plugs. Was sent spawn instead. Company rectified it and sent plugs on express and apologised for the mistake.
Keep in mind that the customer service is via email, there is no number you can call and their office is closed on weekends.
Changed rating from earlier to reflect the fact that they rectified the problem.
15 september 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Thanks for your time leaving us some feedback and changing your review to reflect the resolution. We are pleased we could resolve this for you. We hope you enjoy your log grow.
Chestnut Mushroom kit
The "kit" consisted of a plastic bag presumably containing mushroom spawn and no instructions. I searched Urban farm it's website an You tube channel but there were no instructions. I finally found some advice on You tube but have had no success with growing any mushrooms. It is extremely disappointing as this was bought as a birthday present. I think this product was a waste of money and would never buy any products from this company again.
15 juli 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi David,
Thanks for taking the time to leave a review and I am sorry to hear you were disappointed with your gift.
As explained on the phone last week, the item you received was sadly a hobbyist spawn and not a kit, and therefore did not contain any instructions.
I hope that following our call and the receipt of your complimentary kit that you are happier with the service.
We hope you can now enjoy your kit and have mushrooms growing very soon.
Thanks again.
Urban Farm-It
Great fun
Was given a blue/grey oyster mushroom kit for my birthday and have four lots of mushrooms all at different stages growing atm. They get bigger overnight. Great fun can’t wait to harvest them
25 augustus 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Thanks for taking the time to leave us a review. It is great to hear you are enjoying your kit!
Very disappointed
Very disappointed. I was given the Golden Oyster kit as a birthday present from my daughter. Followed the instructions EXACTLY but all I ended up with was a houseful of black flies! Feel very guilty as this wasn't a cheap purchase for my daughter.
CHANGED TO 5 STARS DUE TO EXCELLENT CUSTOMER SERVICE WITH A REPLACEMENT KIT OF MY CHOICE OF BEING IMMEDIATELY DISPATCHED.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Thanks for your time providing us some feedback, and thanks also for changing your review to reflect the resolution. We are so pleased you had a positive experience with our Customer Service Team and they were able to resolve the issue for you. We hope you enjoy your kit.
Not great
Some of the products look to have failed. When I ordered it I received notification that it had been sent. But I did not receive it for a long time after. I tried phoning but never got a reply. The instructions are not the best and there are many obvious improvements that could be made. The really shocking thing was that most of the time you needed what was essentially a laboratory clean room to successfully remove the chances of contamination. The after care was also quite specific and most ppl won't have that ability.
3 juni 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Andrew,
Thank you for taking the time to share your feedback, and I’m sorry to hear you’ve had a disappointing experience.
It is certainly possible to grow mushrooms successfully without a laboratory or clean room setting. While contamination is always a potential risk in mushroom cultivation, an absolutely sterile environment is not essential. Many growers achieve great results using more basic home setups, and our range of grow guides available on our website covers a variety of approaches suited to different spaces and equipment levels.
I’m also sorry to hear that some of the products appear to have failed. I have emailed you directly so we can understand exactly what happened and work through possible solutions together. Your comments on the instructions are noted, and we’re always looking to make improvements to ensure they are as clear and helpful as possible.
We appreciate you sharing your experience, and we’ll do our best to resolve this for you.
Kind regards,
Alice
Urban Farm-It
Brought twice
Brought twice
Thought the first time was just my bad luck and nothing had grown
Second lot, exactly the same!
Nothing!
26 mei 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Kira,
Thank you for sharing your feedback, and I’m sorry to hear you’ve had difficulties with the spawn.
I see that you contacted us before placing your second order for Armillaria mellea (honey fungus) spawn. In our response, we noted that you had planted it near a living tree, and we flagged an important point about this species — it is both parasitic and saprophytic, meaning it can infect and damage living trees. Because of this, we recommended avoiding planting near any trees you wish to keep healthy.
As this strain is intended for experienced growers familiar with its unique challenges, we encourage thorough research into the best cultivation methods.
I’ve sent you a follow-up email so we can discuss your situation further and try to help resolve the issue. Please check your inbox and spam folder, and don’t hesitate to reach out.
Kind regards,
Alice
Urban Farm-It
10/10
Whole company Is amazing. Prestige and well prepared packaging, plenty of help and information regarding growing, easy access and super helpful support from the direct team, super happy with everything. Quality everything.
13 juni 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Meena,
Thank you for taking the time to write this review, I am glad you have had a positive experience with us and hopefully we will see another order from you soon!
Kind regards,
Alice
Urban Farm-It
What an amazing company helped me out…
What an amazing company helped me out through everything as a beginer im only learning and this company cant be fualted. I ended up with lots of beutiful tasty blue oyster mushrooms cant wait to start again urban farm it are the nicest most helpful company thank you so much
23 juni 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Darren,
Thank you so much for your wonderful review, I am glad you have felt well supported during your mushroom growing journey and great to hear your mushrooms are tasty!
Kind regards,
Alice
Urban Farm-It
10/10 service!
Alice has been amazing with email communication. Urban farm it are just a great company. If I have any questions about any of the steps in the process, they respond to my emails and answer my question(s). They are so friendly and approachable! I will be buying more in the future and recommending this company to anyone I meet! I wish I could add photos of the mushrooms, you can see these on Google reviews!
29 mei 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Ri,
Thank you so much for taking the time to write this review, it means a lot to us that you're pleased with the service you have received so far. We look forward to your next order, it seems like you'll be a mushroom growing expert in no time!
Kind regards,
Alice
Urban Farm-It
A great idea that I would probably try again
A great idea that I would probably try again at some point. However, my Blue-grey oyster mushrooms took a long time to get started - more like 6 weeks rather than two even though they were in the warm under the stairs. Once they started I took them into the light (not direct light of course) and I've had one good crop but not sure I'll get another crop. It's like plants, they don't always do as they're told so it's no fault of Urban Farm-IT, it's more likely an operator error. Anyway, the mushrooms I did get were very tasty and as I said, I would perhaps try it all again but another day. I'm sure I'd be more successful at the second attempt.
20 mei 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Clinton,
Thanks for giving our Blue-Grey Oyster mushroom kit a try and for taking the time to share your experience! We appreciate your honest and thoughtful feedback.
It sounds like you created a great environment for your kit overall, and we're glad you were able to enjoy a tasty first crop. The growth timeline can sometimes vary depending on factors like temperature, humidity, and airflow - changes to these can affect how quickly the mycelium establishes and the mushrooms fruit. If the incubation temperature was on the lower end (or below) the recommended range of 20–25°C, that could explain why colonisation took a little longer to get going.
It's also normal for the mycelium to have a rest period of around 10 to 30 days between flushes, so if it hasn’t been too long since your first harvest, there’s still a good chance of seeing another flush come through.
Should you have any questions or need any advice please feel free to get in touch, happy to help.
Kind regards,
Alice
Urban Farm-It
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