Awful company have emailed since mid June to try and return items, have been waiting since mid July to get refund. They do not respond to emails. I want my money back and cannot get it. AVOID AVOID AV... Toon meer
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Ordered some shorts through Boohoo , wouldn’t have bothered if I’d of known how much hassle to send back as you have to contact seperately . I’m still waiting 3 emails and over a week later , what... Toon meer
Bedrijf heeft geantwoord
Wish I checked the reviews here before ordering from this joke of a business. Per everyone else’s comments, emails are ignored. Incorrect item sent, no offer for a full refund to include the posta... Toon meer
Bedrijf heeft geantwoord
Thank you Urban Bliss. The quality of the items was great and everything arrived as expected. I only had to return one item as it didn't fit and the process was straightforward. Overall, I’m pleas... Toon meer
1,7
Zeer slecht
68 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
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Never ever use this company ordered via…
Never ever use this company ordered via Matalan order was faulty neither Matalan or myself can get returns label I’m left out of pocket , will be logging fraud case with my bank and reporting to financial ombudsman
20 augustus 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
We’re sorry to hear about your experience and understand how frustrating it must be to have a faulty item and be unable to arrange the return. Please send us your order details and images of the fault to info@urbanbliss.co.uk, and our customer service team can investigate this for you and help resolve the issue as quickly as possible.
We’re sorry again for the inconvenience caused and hope to get this sorted as soon as possible.
Kind regards UB Customer Care
Awful company have emailed since mid…
Awful company have emailed since mid June to try and return items, have been waiting since mid July to get refund. They do not respond to emails. I want my money back and cannot get it. AVOID AVOID AVOID - NEVER AGAIN why BOOHOO support this company I will never know. Terrible Customer Service!!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
We’re really sorry to hear about your experience and completely understand how frustrating it must be to have been waiting for your refund.
This isn’t the level of customer service we aim to provide, and we’d really like the opportunity to look into this and get your refund resolved. If this has still not been resolved, please could you email us at support@urbanbliss.co.uk with the subject line ‘TRUSTPILOT8’ and we can get this resolved for you as soon as possible.
Thank you for bringing this to our attention, and we’re sorry again for the inconvenience.
Kind regards UB Customer Care
My order still hasn't shipped
My order still hasn't shipped, no update. I have sent 3 emails and have not heard a single word back. There's no phone number. UB76053 that's my order number. I am really disappointed cos I have gotten some nice things from them.
23 juli 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
We’re really sorry for the frustration caused here, especially as you’d previously had a good experience shopping with us.
We can see that your order was affected by an item being out of stock, and we contacted you to let you know about this. We can also see from the tracking that your order was delivered on 8th August.
If you’re still experiencing any issues with your order, please don’t hesitate to get in touch with us via email.
Kind regards UB Customer Care
Had to return one item and couldn't get the return ticket printed off.
Had to return one item and couldn't get the return ticket printed off. E-mailed the company and a very quick, polite and helpful e-mail arrived with a printed return ticket. Couldn't fault them for their quick response
22 juli 2026
Review zonder uitnodiging
Very poor
Very poor I ordered 2 urban bliss dresses for my holiday through Debenhams and when the parcel was delivered only one dress was inside even though the invoice said both were delivered. According to Debenhams because this is a marketplace order through urban bliss I can’t get them to investigate further for replacement or refund until the 27th July. Wish I had read the reviews for Urban bliss before I ordered but I didn’t know it was a 3rd party order when I ordered through Debenhams. Be careful when ordering from Debenhams.
22 juli 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi,
We're sorry to hear about your experience. If this issue still hasn't been resolved, please email us directly at support@urbanbliss.co.uk with your complete order information and I will look into this for you. We appreciate you bringing this to our attention and look forward to putting things right.
Kind regards UB Customer Care x
Satisfied Customer
Thank you Urban Bliss. The quality of the items was great and everything arrived as expected. I only had to return one item as it didn't fit and the process was straightforward.
Overall, I’m pleased with both the products and the customer service, and I will order from Urban Bliss again.
1 juli 2026
Review zonder uitnodiging
Absolutely awful customer service
Absolutely awful customer service. It’s been weeks since I sent my return but I have heard absolutely nothing from them. I have sent 2 more follow-up emails of which you don’t even get a reply!! DO NOT ORDER FROM THEM
19 juli 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi
Thank you for flagging this and bringing it to our attention. We're sorry to hear that you've had this experience with us. We believe this issue has now been resolved. However, if you require any further assistance, please contact us directly at support@urbanbliss.co.uk with the subject line TRUSTPILOT7. Thank you for your patience and understanding.
Kind Regards, UB Customer Care x
Guys report them to trading standards…
Guys report them to trading standards through citizens advice or directly. I have done for with holding my refund and breaching their obligations under legislation. Citizens advice have done it for me said they are breaching the consumer rights act.
15 juli 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi,
We're sorry to hear about your experience. If this issue still hasn't been resolved, please email us directly at support@urbanbliss.co.uk with your complete order information and I will look into this for you. We appreciate you bringing this to our attention and look forward to putting things right.
Kind regards UB Customer Care x
Do NOT order with this company
Do NOT order with this company. They do not refund you. Reported them to action fraud and opened a fraud dispute with my bank.
16 juli 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi,
We're sorry to hear about your experience. If this issue still hasn't been resolved, please email us directly at support@urbanbliss.co.uk with your complete order information as I am unable to locate your order from the information in your above message. We'll prioritise your enquiry, investigate the matter immediately, and get back to you as soon as possible to help resolve it. We appreciate you bringing this to our attention and look forward to putting things right.
Kind regards UB Customer Care x
Ignore emails
They do not answer emails even when they give you ticket number. Still waiting for my refund. Dont bother ordering from here, everything takes too long.
14 juli 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi
Thank you for flagging this and bringing it to our attention. We're sorry to hear that you've had this experience with us. please contact us directly at support@urbanbliss.co.uk with the subject line TRUSTPILOT6, and we will make it our priority to get back to you as quickly as possible.
Thank you for your patience and understanding.
Kind Regards, UB Customer Care x
Lovely shorts but a joke to return as ordered by mistake !
Ordered some shorts through Boohoo , wouldn’t have bothered if I’d of known how much hassle to send back as you have to contact seperately .
I’m still waiting 3 emails and over a week later , what a joke !
The other item in parcel has already arrived back at boohoo and refunded days ago … Never again !!!!!
29 juni 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi
Thank you for flagging this and bringing it to our attention. We're sorry to hear that you've had this experience with us. We believe this issue has now been resolved. However, if you require any further assistance, please contact us directly at support@urbanbliss.co.uk with the subject line TRUSTPILOT5, and we will make it our priority to get back to you as quickly as possible.
Thank you for your patience and understanding.
Kind Regards, UB Customer Care x
Wish I checked the reviews here before…
Wish I checked the reviews here before ordering from this joke of a business.
Per everyone else’s comments, emails are ignored. Incorrect item sent, no offer for a full refund to include the postage, so I’m expected to cover their mistake.
When they respond to this telling me to email I obviously won’t bother because that will be another waste of my time.
There’s clearly no point in returning it either as it sounds like I’ll never receive a refund anyway.
14 juni 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi Hayley,
We're sorry to hear you feel this way. We can confirm that we've sent you two emails this morning regarding your order.
As explained in our email, we've reviewed your case and, as the incorrect item was sent due to an error on our side, we will provide a full refund for both the item and your return postage once the item has been received back by us.
We understand your frustration and appreciate that this has been disappointing. Please refer to our emails, and if you have any further questions, simply reply to them and we'll be happy to help.
Kind Regards
UB Customer Care x
Still waiting for my refund that I…
Still waiting for my refund that I ordered through boohoo. I ordered 2 skirts. One blue and one black. The blue skirt never arrived and when the black one eventually arrived I returned it back at the post office through urban bliss. I have tracked Royal Mail and it was delivered to urban bliss on the 13/06/2026 #OY 7885 4899 0GB#
Where is my refund and why have you not updated klarn?
13 juni 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi,
We're sorry to hear about your experience. If this issue still hasn't been resolved, please email us directly at support@urbanbliss.co.uk with your complete order information as I am unable to locate your order from the information in your above message.
We'll prioritise your enquiry, investigate the matter immediately, and get back to you as soon as possible to help resolve it.
We appreciate you bringing this to our attention and look forward to putting things right.
Kind regards
UB Customer Care x
Urban Bliss awful customer service for returns!!
I was not aware i was ordering from this company as my order was with Boohoo so when i needed to return i was shocked that i had to go through the Urban Bliss portal. I registered the return last week and despite 3 emails i still dont have the return label and neither have they replied to my emails. Having read the reviews mainly negative i now get that they are not the best company. Just be careful when ordering off these sites for third party companies. I will wait to see if and when they respond!! Zero stars up to now!!!
Update ... still no response. Boohoo have had to raise the issue with Urban Bliss but still no update!! I would say do not use Urban Bliss if you are unsure about the product
13 mei 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi
Thank you for flagging this and bringing it to our attention.
We're sorry to hear that you've had this experience with us.
We believe this issue has now been resolved. However, if you require any further assistance, please contact us directly at support@urbanbliss.co.uk with the subject line TRUSTPILOT4, and we will make it our priority to get back to you as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
UB Customer Care x
Easy to order quick delivery easy to…
Easy to order quick delivery easy to return the item . Not so quick to refund and do not reply to your emails ! Very poor service would not recommend them ,I am still waiting .
28 april 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi
Thank you for flagging this and bringing it to our attention.
We're sorry to hear that you've had this experience with us.
We believe this issue has now been resolved. However, if you require any further assistance, please contact us directly at support@urbanbliss.co.uk with the subject line TRUSTPILOT3, and we will make it our priority to get back to you as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
UB Customer Care x
Customer Services - Non Existent
I contacted Urban Bliss to arrange a return on 16th April, but had a query in relation to my return. I received automated response that I should get a response within 24 hours. As of yet, 4 days later, still awaiting a response and the returns label to return my order. Not impressed.
16 april 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi
Thank you for flagging this and bringing it to our attention.
We're sorry to hear that you've had this experience with us.
We believe this issue has now been resolved. However, if you require any further assistance, please contact us directly at support@urbanbliss.co.uk with the subject line TRUSTPILOT2, and we will make it our priority to get back to you as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
UB Customer Care x
No response to my emails about my refund
Like lots of people on here, I can’t get a response, from urban bliss about my return. I have emailed then Royal Mail tracking ID and proof the parcel has been returned to them. But after numerous emails I have no response about my email. I brought the dress through Debenhams and they aren’t responding . Honestly it’s awful customer service!! I will never this company or Debenhams again
14 april 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi
Thank you for flagging this and bringing it to our attention.
We're sorry to hear that you've had this experience with us.
We believe this issue has now been resolved. However, if you require any further assistance, please contact us directly at support@urbanbliss.co.uk with the subject line TRUSTPILOT1, and we will make it our priority to get back to you as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
UB Customer Care x
Do not use. Customer service none existent
How is it that Urban bliss can respond to negative trust pilot reviews on here, yet can't reply to my 3 emails requesting help for a return? Joke of a company. Boohoo should not facilitate this company selling their clothing. Been trying to get a return sorted since 31st March due to their website glitch ing and not producing a barcode. All my emails and online form inquiries have just been ignored. Avoid!!!
31 maart 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi Sarah,
Thank you for sharing your feedback. We apologise you have had difficulty arranging the return.
Our team has contacted you regarding this matter, please look out for our customer service contact at support@urbanbliss.co.uk in your inbox. We look forward to resolving this matter for you promptly.
Warm Regards,
The Urban Bliss Team
Placed my order on 26th March…
Placed my order on 26th March which was dispatched 27th March, Royal Mail have not performed their first scan, parcel is effectively lost, which I appreciate it not Urban Bliss’s fault. I work in customer service and deal with these issues day in day out. However this is where my issue lies I raised a ticket and had an automated response asking me to log into freshdesk to access, despite numerous attempts unable to do so, so I raised another ticket explaining the situation and asking for a reply directly to my email, which they did do, the first response was we’ll look into this, second response was what I already knew, that the order was dispatched but lost by Royal Mail and will advise on next steps soon…… still waiting for a reply. It’s awful customer service, this is something that should have been resolved in the first instance. Now it’s bank holiday, they probably don’t work weekends so I’ll be waiting until Tuesday for a response! Really need to work on their customer service, as I’m £30 down and without an item I ordered a week ago. I have asked for a replacement but if not a refund would be okay. No customer service telephone number no social media to contact!! We will wait and see and I’ll update when I receive a response!
Update - received an e-Mail replacement has been dispatched! Happy with resolution so upped stars however customer service needs some work! The ticket system didn’t work for me which is frustrating and the waiting for a resolution which could have been resolved almost immediately has put me off. I wouldn’t order again directly because of this
26 maart 2026
Review zonder uitnodiging
Antwoord van Urban Bliss
Hi Rebecca,
Thank you for you review. We are sorry to hear about your experience and apologise for the inconvenience caused.
We are pleased to hear we can get this resolved for you with a replacement item and appreciate your feedback.
Please don't hesitate to contact us directly at support@urbanbliss.co.uk if there is anything you require further help on.
Sorry again for the inconvenience and thank you for you patience.
Warm Regards,
The Urban Bliss Team
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