delivery prompt. im trying the underlay out on my twin sister who has just had hip surgery. i hadnt told her about the grounding underlay (i knew she wouldnt object if i did tell her) as i wanted a... Toon meer
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So far my experience with Urban Hippee has been great. They seem to be a very professional business, my ProX 750 red lamp arrived quickly and in perfect condition. I bought this for my son who suffers... Toon meer
Bedrijf heeft geantwoord
Very happy with our new products. The customer service is great, super speedy delivery. I will update in a few weeks as to how my sleep is with the grounding sheets. I purchased them for the whole... Toon meer
Bedrijf heeft geantwoord
Great range of products with good information about each. Happy I could use PayPal as it’s my preferred method of payment. Fast efficient delivery service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family-owned Australian business specializing in grounding sheets and earthing mats, helping you connect with the Earth for better health and well-being. We also offer a range of blue light glasses, sleep accessories, and red light therapy panels to support your wellness journey.
Contactgegevens
4504, Narangba, Australië
- support@urbanhippee.com.au
- urbanhippee.com.au
4,8
Uitstekend
807 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
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Had my order in 2 days ,excellent…
Had my order in 2 days ,excellent service,Feeling benefits from underlay within days
5 mei 2026
Antwoord van Urban Hippee
Thanks so much Steven 😊 Great to hear it arrived quickly and that you’re already noticing benefits from the underlay within just a few days. Really appreciate you taking the time to share your experience with us!
Kind regards,
Urban Hippee Team
Antwoord van Urban Hippee
Love this Jenni 😊 Deep, restful sleep really is priceless. So glad to hear you’re enjoying the grounding sheet already and thank you for the support!
Kind regards,
Urban Hippee Team
Prompt arrival
Prompt arrival. I have noticed a difference already. Not waking up as tired.
5 mei 2026
Antwoord van Urban Hippee
Thanks so much Kerrie 😊 Wonderful to hear you’ve already noticed a difference and are waking up feeling less tired. Really appreciate you sharing your experience!
Kind regards,
Urban Hippee Team
Antwoord van Urban Hippee
Thanks Marie 😊 We really appreciate the repeat support! So glad you were happy with both the service and the product enough to come back for another one.
Kind regards,
Urban Hippee Team
Great quality product(s) and excellent…
Great quality product(s) and excellent customer service. Will be a repeat customer next time I need to buy. Highly recommend.
3 mei 2026
Antwoord van Urban Hippee
Thank you so much Angela 😊 We truly appreciate the kind words and recommendation. So glad you were happy with both the products and our customer service. Looking forward to helping you again in future!
Kind regards,
Urban Hippee Team
Great Product
Good service from first inquiry to ordering and quick delivery, used if for a 3 nights and it feels great.
9 mei 2026
Antwoord van Urban Hippee
Thanks Bernie 😊 Glad to hear everything arrived quickly and that you’re already enjoying the grounding sheet after just a few nights. Appreciate you taking the time to leave a review!
Kind regards,
Urban Hippee Team
Best unusual nights sleep .
First night using the grounding sheet I slept for 8 hours straight.
I'm 74 .My usual pattern is 3 hours sleep. Awake 2-3 hours and possibly sleep a further 2-3 hours.
There is hope for the future 🙏.
2 mei 2026
Antwoord van Urban Hippee
Wow Marie — this was amazing to read 😊 Sleeping 8 hours straight after struggling with broken sleep for so long must have felt incredible. Thank you for sharing your experience and we truly hope you continue noticing the benefits over time 🙏
Kind regards,
Urban Hippee Team
Fantastic service
Fantastic service
And understanding beyound my expectations
Thank you Sarah x
1 mei 2026
Antwoord van Urban Hippee
Thank you so much Essie 😊 Sarah will really appreciate reading this. We’re so glad we could help and that your experience exceeded expectations. Thanks again for the lovely review!
Kind regards,
Urban Hippee Team
Very quick and on time as you said very…
Very quick and on time as you said very happy with your service and product and on time
1 mei 2026
Antwoord van Urban Hippee
Thanks Gordon 😊 Really happy to hear everything arrived quickly and on time and that you’re enjoying both the service and the product!
Kind regards,
Urban Hippee Team
Delivery was very quick
Delivery was very quick. Package lovely.
I put it on my bed last night. I did make a difference. Sleept better and not so many aches this morning.
Great product.
Thankyou
1 mei 2026
Antwoord van Urban Hippee
Thank you Jill 😊 So lovely to hear you noticed a difference after the very first night and woke up with fewer aches. We really appreciate you sharing your experience and hope the benefits continue for you!
Kind regards,
Urban Hippee Team
Excellent service from ordering to…
Excellent service from ordering to delivery product quality excellent. Time will tell whether it benefits me or not.
1 mei 2026
Antwoord van Urban Hippee
Thanks so much Laurie 😊 We really appreciate the kind words about our service and product quality. Hopefully you continue noticing more benefits over the coming weeks!
Kind regards,
Urban Hippee Team
Antwoord van Urban Hippee
Thanks Chee 😊 Glad to hear the delivery was fast and ordering was easy. Hope you continue enjoying the product over the coming weeks!
Kind regards,
Urban Hippee Team
Antwoord van Urban Hippee
Hi Mark,
Thanks again for the great feedback — really appreciate it 😊
Glad everything arrived quickly and you’re happy with the products. That’s what we love to hear.
Thanks for your support.
— Eli, Urban Hippee
Ordering was quick and easy
Ordering was quick and easy. Prompt posting of items ordered.
29 maart 2026
Antwoord van Urban Hippee
Hi there,
Thanks so much for the feedback 😊
Glad to hear ordering was smooth and everything was sent out quickly — that’s exactly what we aim for.
Really appreciate your support.
— Eli, Urban Hippee
Extremely easy company to deal with
Extremely easy company to deal with. Delivery on time. Customer service excellent. Would use them again.
29 maart 2026
Antwoord van Urban Hippee
Hi Kim,
Thanks so much for the great feedback — really appreciate it 😊
Glad everything arrived on time and that you found us easy to deal with. That’s exactly what we aim for.
We’d love to have you back anytime.
— Eli, Urban Hippee
Straps are horrible
I was so excited to receive and start using my grounding sheet. I opened the box and got everything ready. The sheet is not terribly wide, although it is quite long. I have a queen bed but really sleep more on one side, so I placed the mat closer to the left side of the bed. The trick was then to get the straps under the bed. Not an easy feat when beds are so heavy. I got one strap on okay and secured but it was an effort aa even though the straps expand, i really don't think they are long enough for a queen bed. The 2nd strap was a lot harder but i made sure it was in position. I then pulled aa gently as I could to get the strap to connect to the mat but it flicked up, hit something and one of the clips just disintegrated into pieces. Now i am left with just one strap holding it onto the bed. Not ideal at all.
I have felt some benefits from the mat (piece of material really) as I feel like my aches and pains have improved, so I am an advocate but they really need to find another way to attach the mat to the bed. As it is way too hard and the straps are not really long enough. There must be a better way as this feels archaic.
29 maart 2026
Antwoord van Urban Hippee
Hi Jenny,
Thanks for your honest feedback — and I’m really sorry to hear about the strap, that’s definitely not the experience we want for you.
It sounds like the clip may have been under a bit too much tension when attaching, but either way, this is something we can easily sort for you. We’ve been selling these sheets for many years and issues like this are quite rare.
If you could please email us at support@urbanhippee.com.au
with your order number, we’ll organise a replacement strap for you and help with an easier setup so it’s not such a struggle.
Really glad to hear you’ve still noticed some benefits — we’d love to get this fully sorted so you can use it properly.
Looking forward to your email 😊
Antwoord van Urban Hippee
Hi Judith,
Love hearing this — thanks so much 😊
So glad you’re enjoying it! If you ever need anything, just give us a shout.
— Eli, Urban Hippee
Excellent communication and response
27 maart 2026
Antwoord van Urban Hippee
Hi Judith,
Thanks so much for your kind words — really appreciate you taking the time to leave a review 😊
Glad we could help and make the process smooth for you.
If you ever need anything down the track, we’re always here to help.
It make me fall to sleep easy and faster
26 maart 2026
Antwoord van Urban Hippee
Hi My,
Thanks so much for your feedback — we really appreciate it.
Great to hear your grounding sheet is helping you fall asleep easier and faster, that’s exactly the kind of experience we hope for.
Eli
Five stars for both the product and the…
Five stars for both the product and the service! The ordering process was very efficient, and shipping was quick and accurate. After using the mat for two days, I can already tell it’s a high-quality item that works well. Very satisfied with this purchase.
10 april 2026
Review zonder uitnodiging
Antwoord van Urban Hippee
Hi Mook,
Thanks so much for the fantastic feedback — really appreciate you sharing your experience.
Great to hear the ordering and delivery process was smooth, and even better that you’re already happy with the quality after just a couple of days.
If you have any questions as you continue using it, feel free to reach out anytime.
Eli
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