Highly recommend Urban Sunglasses for their great customer service Ordered Rayban Jackie Ohh to replace a much loved & well worn pair. Delivery was fast, safe and item was well packaged and as des... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Toon meer
Bedrijf heeft geantwoord
Purchased a pair of Ray-Ban sunglasses from this company and they were slightly larger than the ones that I was replacing. You can tell how professional a company is by how they respond to returns. I... Toon meer
Bedrijf heeft geantwoord
I had a really positive experience with Urban Sunglasses\. Their customer service was excellent — very prompt, professional, friendly and helpful throughout\. Communication was quick and clear, and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Contactgegevens
22 Lintons Lane, KT17 1DD, Epsom, Verenigd Koninkrijk
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Uitstekend
172 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sent the wrong frames TWICE
I ordered a pair of sunglasses from them a few Months ago. They sent the wrong pair, the pair I ordered then went out of stock. They were very good in apologising, gave a discount code for a future purchase and said that if I order again I should message them to let them know so they can ensure that my order is checked properly at the warehouse to prevent this from happening again. I placed another order last week for the pair I initially ordered a few months ago and have received the same incorrect pair I was sent a couple months ago. Clearly their warehouse is incredibly disorganised
2 augustus 2026
Review zonder uitnodiging
Antwoord van URBAN SUNGLASSES
Hi Dear Michael,
We sincerely apologise for this.
We completely understand your frustration, especially as we assured you that your new order would be carefully checked before dispatch. Receiving the same incorrect item again is unacceptable, and we are investigating this with our warehouse team to ensure it does not happen again.
Please contact us directly so we can resolve this for you as quickly as possible.
Warmest regards,
Urban Sunglasses Team
Ordered some ray bans and the company…
Ordered some ray bans and the company sent the wrong pair of sunglasses. When enquiring about returns/refund was asked if I wanted to keep the incorrect item with an additional 15% discount.
Initially this sounds like a good deal but actually did not make me feel like a customer who is valued in any way at all.
If the company genuinely wanted to correct things then offering the same discount on the original item and sending the originally ordered item straight away would be more appropriate and more acceptable.
Just sounds like they are trying to get rid of stock no one wants in a dubious manner.
Still awaiting the outcome of asking for a refund as they offered to send the original item but with no confirmation of timescales for receiving my original item which makes me think they didn't have any in stock when I ordered, hence they sent the wrong item hoping I would accept with the additional "goodwill" discount.
Interesting how goodwill only extends to keeping something you don't want and has no account for the delay and inconvenience ie yet another trip to a post office to return an item sent in error!
Curious if others have experienced anything similar?
23 juli 2026
Review zonder uitnodiging
Antwoord van URBAN SUNGLASSES
Hi Dear Customer,
We are very sorry for the experience you have had with your order, and we completely understand why our initial offer gave you the wrong impression.
Sending you the incorrect pair was our mistake. The 15% partial refund was only offered as an optional way to save you the inconvenience of returning the item if you happened to like the pair you received. It was never our intention to encourage you to keep something you did not want or to clear unwanted stock.
Additionally, as stated on our website, our delivery time is 1 business day. This means that the item you select will be delivered to you the next day.
In the end, we issued a full refund, and the funds have now been credited to your account. If there is anything else we can assist you with, please do not hesitate to contact us.
We sincerely apologise for the mistake, the delay, and the additional inconvenience this has caused. We appreciate your feedback and will use it to improve how we handle situations like this in the future.
Warmest regards,
Urban Sunglasses Team
First class service
Purchased a pair of Ray-Ban sunglasses from this company and they were slightly larger than the ones that I was replacing. You can tell how professional a company is by how they respond to returns. I have no reservations about recommending them as the whole process was made easy and hassle free. First class old fashioned service 5*
16 juli 2026
Review zonder uitnodiging
Antwoord van URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Good product, good communication
Ordered a pair of sunglasses and they came quickly but received the wrong case. Contacted Urban Sunglasses and the correct case was sent out right away!
28 juni 2026
Antwoord van URBAN SUNGLASSES
Hi Dear Sam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
A trustworthy site
After the initial order I was informed that the item was out of stock in the uk but it was available at their European wear house but would take 6-9 working days for delivery,unfortunately the item was delayed further by a day in customs .after custom clearance my order appeared on my Royal Mail tracking .my order arrived one day late but it was well packaged and arrived in perfect condition
27 juni 2026
Antwoord van URBAN SUNGLASSES
Hi Dear Stephen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Ozra,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great experience & product.
Great glasses, customer service great. There was a stock issue and I was given the option to wait or get them from Europe stocks, they messaged politely and communication was smooth. I’ll be using them from now on going forwards. Much appreciated.
24 juni 2026
Antwoord van URBAN SUNGLASSES
Hi Dear Boo,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Rosie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Monika,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The product is really good
The product is really good. And they delivered it very quickly.
30 juni 2026
Antwoord van URBAN SUNGLASSES
Hi Dear Alwis,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent customer service from start…
Excellent customer service from start to finish. I had to return my sunglasses because they were too big for me, and the return process was really easy. My refund was processed very quickly with no hassle at all. Amazing service
19 juni 2026
Review zonder uitnodiging
Antwoord van URBAN SUNGLASSES
Hi Dear Taylor,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
5* service from pre-ordering Women’s…
5* service from pre-ordering Women’s Prada and Men’s Tom Ford. Would highly recommend
27 juni 2026
Antwoord van URBAN SUNGLASSES
Hi Dear Kellis,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Carol,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Rana,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent service
Excellent service! I ordered 2 pairs of sunglasses to choose from. Returning one pair was easy and efficient. Exceptional customer service. I received the refund the following day in my account.
26 juni 2026
Antwoord van URBAN SUNGLASSES
Hi Dear Helen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Kay,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Lisa,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwoord van URBAN SUNGLASSES
Hi Dear Mathew,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
RB3025 silver mirror polarised.
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced the glasses with a brand new flawless pair.
Brilliant communication throughout and I couldn't be happier.
Really nice people to deal with and the sunglasses were a great deal too at 41% discount from RRP.
Highly recommended official Ray Ban dealer from whom I'd buy again!
Thank you for such a great experience. 😊👍🏻
30 juni 2026
Review zonder uitnodiging
Antwoord van URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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