Please dont buy anything from them
Please dont buy anything from them! Never received my order… and when you send them an email they dont respond. Scammers!!!!
5 mei 2026
Review zonder uitnodiging
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Bedrijfsgegevens
Geschreven door het bedrijf
Aesthetic Clothing, aesthetic outfits, E-girl Outfits, Y2K clothes, Grunge Style, Urban clothing, Cute Outfits, Harajuku. 7000+ Verified Customer Reviews.
Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +4407454403900
- hello@urbanwearoutsiders.com
- urbanwearoutsiders.com
1,9
Slecht
16 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Horrible company they will steal your…
Horrible company they will steal your money and never send the packages. Absolutely avoid
8 mei 2024
Review zonder uitnodiging
Antwoord van urbanwearoutsiders.com
Hello Marnie,
Thank you for your feedback. We understand your concern and want to assure you that we did not withhold your money. Your refund was issued on May 22, 2024, 5:28 pm and typically takes 3-5 business days to process. The funds have been returned to the original form of payment used for your purchase.
We notified you by email when the refund was processed on May 22. We also canceled your order, as you clearly indicated that you did not wish to proceed with it.
Thank you for your understanding. We apologize for any inconvenience this may have caused.
Best regards,
Urban Wear Team
Good customer support in my experience
Based on the not so informative sizing chart I chose one size, which when arrived proved to be a bit smaller.
They guided me through the whole process of exchanging the item for one a size larger, granted the whole process took a bit of time and many back and forwards via e-mail.
Personally I experienced none of what the other reviewers did, so it would seem to me they managed to fix customer support.
Good experience overall!
8 juni 2023
Review zonder uitnodiging
Antwoord van urbanwearoutsiders.com
Hello Marcelo,
Thank you for your feedback, it means a lot to us!
It was a pleasure to assist you, and your satisfaction was our top priority.
Thank you for choosing us and supporting small business.
Regards,
Urban Wear Team
Took 2 months to deliver and was not…
Took 2 months to deliver and was not the design as advertised
20 maart 2023
Worst company to deal with
Worst company to deal with worst customer service no form of urgency to refund money despite sending me a complete different item than I wanted.
Everything about the company has been atrocious and I will never use or recommend them to anyone
9 januari 2023
Antwoord van urbanwearoutsiders.com
Hello Shawn, We are very sorry for the inconvenience, we understand your concern. We are doing our best to improve ourselves. We already issued with a refund as you requested in the past week, we contacted you on Feb 17. We are sorry about how you feel.
Never got my item.
23 december 2022
Antwoord van urbanwearoutsiders.com
Hello, Alvaro we are so sorry to hear that. Thank you for letting us know we are doing our best to improve ourselves. We proceed to give a refund, and also we contacted you by email on Feb13
Antwoord van urbanwearoutsiders.com
Hello Jimmy, we are so sorry to hear that. Thank you for letting us know we are doing our best to improve ourselves. We proceed to give a refund, and also we contacted you by email to understand much better.
Don't buy from them
Order a hoodie and was told it is on the way and after several emails they stated they don'y have it. Terrible!
25 november 2022
Antwoord van urbanwearoutsiders.com
Hello Clyde, we are so sorry to hear that we understand how you feel. Thank you for letting us know, we are doing our best to improve ourselves. We proceed and gave you a refund.
HORRIBLE
The condition of my pants was TERRIBLE, and I got a response when I originally requested a refund, but then they stopped responding! Please, NEVER buy from this company! Waste of money!
30 december 2022
Antwoord van urbanwearoutsiders.com
Hello Astrid, we are so sorry to hear that we understand how you feel. Thank you for letting us know, we are doing our best to improve ourselves. We proceed and gave you a refund.
Poor Quality and late arrival
Took too long to get to me.
Unable to track my Item with the Link provided.
The Punk Collar barely had enough leather for me to fasten using the last hole. Too short.
12 januari 2023
Antwoord van urbanwearoutsiders.com
Hello Scarlet, we are so sorry to hear that we understand how you feel. Thank you for letting us know we are doing our best to improve ourselves.
No one ever resolved my exchange needs. I have been ignored
The sizing chart was incorrect.No one ever got back to me about the exchange, and now I am seeing a rate the company email as if the discussion is over. I'm pretty bothered by this. Please someone get back in touch with me or at least refund me the $44 since I basically have a shirt I cannot wear that is too small for me.
3 januari 2023
Antwoord van urbanwearoutsiders.com
Hello Isabelle, we are so sorry to hear that we understand how you feel. Thank you for letting us know we are doing our best to improve ourselves. We proceed and gave you a refund.
Late and bad quality
Took much over a month to arrive, was bad quality and made cheaply. Not worth the price at all.
2 november 2022
Antwoord van urbanwearoutsiders.com
We are so sorry that the product was not ideal, we offer a return option when the product has not the desire quality.
Love the boots so comfortable and fun.
8 december 2022
Antwoord van urbanwearoutsiders.com
Thanks a lot! we are happy you are happy :)
Total scam as I received a pair of plasters instead of pair of boots for £40.
I‘ve ordered a pair of boots which took 6 weeks and never received the boots but instead received the plasters from china for the boots. Total scam and I would like the full refund of £40 but there is no way to contact the company or to phone them so I think they just scam people.
25 november 2022
Still terrible I bought something on…
Still terrible I bought something on the 19th of July an they just 2 weeks ago sent me a tracking number an usps still hasn't had my package yet THIS PLACE SUCKS don't waste money
10 augustus 2021
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.