Bertazzoni US Reviews 

I watched few videos on YouTube to familiarize myself with the proper use of the stove and oven since the manual wasn’t clear by all means. The ticking when the nob is turned is load and doesn’t feel right. I still couldn’t set the center burner to full flame!

Unit arrived needing repair with a bad gasket from the refrigerated space to the freezing compartment to the icemaker. Typically, a minor issue. Took many calls to vender (Master’s Wholesale) with no action for several weeks. I then registered directly with Bertazzoni and things began moving but, it’s still not fixed and it’s going on a month. The last message was that a part was being sent to my house and I needed to contact a repair service to set up an installation appt. It’s a beautiful refrigerator but warranty repair service has been totally ineffective, so far. More to come, I’m sure. However, I would like to add that the refrigerator is very pretty in the kitchen but we are fortunate to have a back-up unit in the garage.

Since the last review, Helen Chow Adams from Bertazzoni has been in contact and has been very attentive in providing updates and information. The necessary repair part should arrive, today, and I will attempt to contact the repair service for and appointment and will keep Helen informed of the progress. The refrigerator has not yet been repaired but Helen Chow Adams is doing and excellent job of client service! Thank you, Helen

Temperature gauge which does not work, will not honor their warranty. Was told to purchase thermometer (Amazon about $7.00) however the range purchased was $6,000.00!

The range was exactly as advertised. Have been using for about a week. Everything works brilliantly and the looks are impressive.

We have 2 Bertazzoni ovens at our house. We ran a self-clean cycle on both of them for the first time. On one, the thermostat broke due to the high temperature and we had to take the whole oven out to replace the thermostat. On the other one, the entire glass door completely shattered during the cycle due to the high heat. We followed all instructions properly for the self-clean cycle and still had these issues. Really disappointing.

Also, I called Bertazzoni for help and they wouldn't even talk to me. They told me to call a third party for service. I explained that I bought the new glass for the door and just needed to know which way to face the glass (if it's installed backwards it can shatter...which is probably why it happened the first time when it was installed at the factory). They wouldn't even answer my question and made me call a third party service contractor. Ridiculous.

UPDATE to reply to Bertazzoni: Both ovens were purchased in 2023. We are just outside of the manufacturer's warranty at this point so I purchased the replacement parts myself. I don't feel that we were at fault and feel that Bertazzoni should have owned responsibility as a defect to their self-clean function but regardless, we paid for these parts ourselves.

The range lacks self-cleaning. Takes a lot of effort to start the oven with no indicator if the oven has started. Aesthetics wise it looks great but less on usability.

I dont like Trustpilot cookies.

Bought a Bertazzoni microwave recently. It works well. It’s quiet under normal operation. It looks nice. It wasn’t too expensive. And when I emailed customer support with a couple of questions, their initial response was very fast. But of course you pay a price for that nice-looking Italian design, and not entirely in dollars. Because the door of the microwave has no handle – which, again, does work aesthetically – the whole front face is now the door. It's a 30” microwave, so the door is 30” wide. In actual use, this turns out to be cumbersome. Feels like dodging a windmill blade every time we use the microwave. And those initially responsive customer service people ended up ghosting us. One of my questions to them was about a noise the microwave was making sometimes, and whether it was normal; they asked for a video; I sent it; they just stopped responding. None of this is quite bothersome enough to go through the whole rigamarole of uninstalling this microwave, exchanging it, and installing a new one – especially as we don’t expect to own this thing indefinitely. That almost makes things worse because we’re now going to live with these minor annoyances for a while. I guess there are far worse problems to have…

We love the look and the style of our 48” Heritage range…but unfortunately we have had to have over 10 service calls in just 10 mos of installation. Really disappointing after spending so very much on this product.

It is a nightmare to deal with this company.

This is a follow-up to my Trustpilot review from Feb 24, 2026 (Master Series Induction Range knob stem broke off without any force applied). After I provided very thorough documentation of the issue, a Bertazzoni National Service Manager indicated that I'd be reimbursed for at least a part of the repair cost. But then he just disappeared, and multiple emails since then have gone unanswered. A quick Internet search reveals that others had very similar experiences with this same manager. This reflects poor customer service and a complete disregard for the customer.

Everything I expected and more. A high performance work of art.

It’s a beautiful stove, cooks well. After receiving an updated warranty web site everything worked ideally.

The Bertazonni team was very responsive and helpful expediting my service part order. I very much appreciate a team that responds to customer request for assistance. Very much recommend their products as they offer great functionality and a classy style.

We recently acquired a second hand Bertazzoni Master series 5 burner range. We had a couple of puzzles getting it up and running in our Los Angeles kitchen. We phoned Casa Bertazzoni in San Francisco and spoke with Helen C Adams, and tech support specialist Larry. Helen and Larry both truly changed the trajectory of our Bertazzoni experience for the better… super informative, thorough, attentive. I then received a lovely follow up email from Helen with more info. When I saw her job title at the bottom of the email “customer care manager” my reaction was… that’s exactly what she did to perfection… actually caring about us, and helping us understand and navigate the use our new Bertazzoni product. We now have our beautiful stove up and running... and love it! Next time we are in San Francisco we will stop by Casa Bertazzoni and thank these wonderful people in person!

Buyer beware! Glass door on my oven spontaneously shattered. I have been given the run around for 3 months on getting it repaired. They market themselves as a high end appliance manufacturer but their products are very poorly made.

Updated Response:
I am writing to formally express my deep dissatisfaction with both a serious safety defect in my Bertazzoni oven and the inadequate, patronizing response I have received from your customer service team.
I purchased Bertazzoni appliances based on the brand’s reputation as a premium, high-end product. I expected that standard of quality to extend to both the product and your customer service. Neither has been acceptable.
The glass door on my oven shattered — a dangerous and unacceptable failure. When I contacted Bertazzoni, rather than receiving a prompt and professional resolution, I was met with a dismissive and patronizing response. This is not how a safety-related complaint should be handled.
I have since researched this issue and found that other customers have experienced the same problem with shattered oven glass doors. This pattern suggests a systemic defect, not an isolated incident.
I am requesting the following:
• Immediate replacement of the defective oven door at no cost to me
• A formal written acknowledgment of the defect
• A commitment to how Bertazzoni intends to address this issue across affected units

I also have filed a complaint with the Consumer Protection Agency

I purchased this oven through my builder, Pelican Homes, Houston Texas 01/04/2024

Service # 9255451-1-oven

I have called 1 week ago and sent email.. explaining what went wrong with no one corresponding back to me.. Customer Service is not desirable. Product does not work and it has been almost 2 MONTHS.. WOULD NOT RECOMMEND THIS COMPANY, PRODUCT OR CUSTOMER SERVICE TO ANYONE.. IF NOT RESOLVED THIS WEEK, I WILL BE CONTACTING ATTORNEY.

I lost my probe cover for cleaning the oven. Bertazzoni replaced it for free. Fantastic service,

Love the range…delivery was great…. Signed up for rebate that we were eligible for at the time, but we never had a response from Bertazzoni and find nothing on their site to help. Also for the 4 year warranty. Maybe it’s my failure, but contact with them does not seem to be happening for me.

I bought all my appliances in 2023, in 2025 my refrigerator stopped working… as per technician:
December 17 2025 Verified no leaks - unit was full of Freon - Replaced compressor -and controls March 9 2026 Found unit with no Freon compresser very hot , refilled with r600 verified no leaks in evaporator or condenser or around welds - verified presser’s dropping . Isolated Yoder loop and there is the leak - unit is non repairable
I have been contacting Bertazzoni warranty since that’s the only number I have and all they say is that unit is out of warranty and they can’t help me. How is it possible that a “high end” refrigerator only lasts 3 years?