Bertazzoni US Reviews 

I have a 26 month old dual fuel range that malfunctioned and burned a whole in the floor of the oven. Out of warranty but you will get the parts if I pay for the labor. That's fine but one of the parts will not be available for 2 months. Hope you can expedite delivery of the part. My wife is very unhappy about not being able to cook for the holidays.

The stove came quickly and the rebate was the cherry on top!

Gave 4 stars because I had to reach out twice due to no reply from my first message. Once they contacted me, service was great.

My Bertazzoni electric oven has never ever worked properly . It’s always 25-50 degrees hotter than it’s supposed to be. Bertazzoni sent out a repairman when I first received t
My stove and he never fixed it. I would NEVER recommend Bertazzoni!
Update: Received an email requesting an update to review so here goes. Bertazzoni has done absolutely nothing to resolve the issue with this stove with defective oven! They are rude.

Your site was easy to use.

Beautiful appliances.
Just missing a few items that always seemed standard. Refrigerator doesn't make ice in the freezer, only the door, yet comes with an ice bucket and scoop.
Range, no clock, timer or actual temperature readout, just a guage but no numbers.

Gorgeous appliances. They are beautiful in my new build home.

Great range! Love the look of it and the quality. I have used it for about a month now and am very pleased with everything.

Exhaust hood is only 2 years old and no longer functions and Bertazzoni won’t provide any warranty coverage. Horrible policy and craftsmanship. Considering the price and age, the repair cost should be covered by the OEM instead of the customer. Refuse to purchase Bertazzoni appliances ever again and will recommend others against doing so.

I already submitted a detailed review of the issues I have experienced.

Broke within a month. Customer support is unresponsive to non-existent and it’s been another month of running after them to get things fixed/replaced that are covered in warranty!

And when their “technician” visits , they refuse to do any repair work. All they want to do is to “document the issue” for the next technician !!!

All are impressed with the look and feel of Bertazzoni.

I sincerely appreciated the personal help received via email after registering my products and appying for rebates.

We love the range, our only complaint is we ordered it in March of 25, but it didn't arrive and get delivered till Sept 29th. No rush by us we knew it would take a while. However the range had a double warranty promotion that ended July 31st, and even though we ordered during the promo, we didn’t qualify for the double warranty...... we were disappointed, but Bertazzoni support reached out to us immediately after I reported it and helped us through the process! They went above and beyond to get our double warranty enacted. We would absolutely buy Bertazzoni again in a heartbeat! Again, couldn’t love it more!

We started off with a new Frigidaire Stove and right off the bat it was terrible because the thermostat was 75⁰ -100⁰ off and the feet fell off when they sent out a repair company to review the issue. After the technician shared with us that these Frigidaire stoves are junk we returned it and looked for a better option.

We found the Bertazzoni and made sure that the thermostat was fairly accurate before the installers left. After a month we are happy with our choice.

lovely technician, he was patient and helpful

The compressor already broke after a little over a year and the door handles constantly come off.

**Update - it has been 4 weeks since I reported my issue and my refrigerator is still not fixed. Their US servicer hides behind the fact that the parts come from Italy. I have been told it will be at least another 2 weeks before the parts come in, just ridiculous as that will be at least 6 weeks without a working refrigerator - at this is a fridge less than 2 years old.

I don’t normally have time to do reviews when I do it’s a 5 star but I feel obligated to leave this review. This product has some pretty large design flaws.

Pros: Looks good, structurally sound.

Cons: we’ve had 4 service technicians and 2 contractors come by within 3 years. We’ve lost the freezer (3) x and now the refrigerator once. Here at the issues

1. If the ice tray is full, you pull it out and ice drops out, you can’t reach it so when you close the fridge the ice breaks the grating and/or the fridge won’t close. We keep a pair of prongs by the fridge for this purpose, it happens quickly so if one piece of ice falls the freezer will shut but it’ll leave a 1/8” or so gap. We’ve done this twice and lost everything in the freezer due to this.
2. The gaskets fail quickly, 2.5 years in and the door gaskets don’t seal. We travel a lot so we aren’t even here 50% the time.
3. We ordered the SS door to put onto the built in: the door handles strip easily, I’ve essentially had to use super glue to hold it in.
4. The water seems to work 80% of the time, despite being “on” on the control panel it takes 2-3 days and we just wait.
5. I’m now on my 2nd reprogramming of the control panel, everything keeps failing, now it appears the capacitor has blown.
6. We are 2 weeks and counting waiting on “customer” service to assist, I have a 3 year old and a 3 month old needless to say this “Italian” piece made in china isn’t worth the $9500 I paid for it. I’d strongly encourage everyone to do a very deep dive. Appliances fail but in 20 years this is my first negative review I’ve ever given so please do your homework.