It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that... Toon meer
Bedrijf heeft geantwoord
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Toon meer
Bedrijf heeft geantwoord
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
Bedrijf heeft geantwoord
3,1
Gemiddeld
200 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The shirt i ordered was super cute and…
The shirt i ordered was super cute and pretty comfy to wear. Also got delivered in a decent amount of time!
10 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Delivery tracking updates
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
9 juli 2026
Antwoord van us.motelrocks.com
Hi Steve, I am sorry to hear that you have experienced an issue tracking your order - you should have been sent the tracking details when the order was shipped so I apologise if there was an issue. Please always reach out to the customer service team if you need any information as they will be happy to help out!
Motel x
so cute came exactly when expected and…
so cute came exactly when expected and i’m in love. true to size
8 juli 2026
Antwoord van us.motelrocks.com
Hi Elinore, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Antwoord van us.motelrocks.com
Hi Chloe, I am very sorry to hear that you were not happy with your order and your comments regarding the quality will be passed on to the relevant teams - we value your feedback. I apologise for any inconvenience caused.
Motel x
Fell apart as I was swimming
Fell apart as I was swimming. The bead screwed right off into the water the first time I wore it. Really disappointing cause I am making payments on it still.
15 juni 2026
Antwoord van us.motelrocks.com
Hi Savannah, I am so sorry to hear that this has happened to your item - I can see that you have reached out to the customer service team regarding the issue and they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
The items were poorer quality than I…
The items were poorer quality than I would have expected. The esmeray skirt isn’t see through but feels cheap. The saiwa midi skirt feels thin like paper. Not worth the price.
1 juli 2026
Antwoord van us.motelrocks.com
Hi Nicole, I am sorry to hear that you have not been happy with your order - we appreciate your feedback regarding the quality and price of the items and this will be passed on to the relevant teams. I apologise for the inconveneince caused.
Motel x
Jeans were different size
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow responses.
30 juni 2026
Antwoord van us.motelrocks.com
Hi Kelly, I am so sorry to hear that you have had a disappointing experience with your jeans and that you have not been happy with the communication provided - your feedback will be passed on to the relevant teams. Please make sure to continue your conversation with our customer service team so that they can resolve the issue for you. I apologise for the inconvenience caused.
Motel x
Products are always great quality and…
Products are always great quality and shipping is fast
7 juli 2026
Antwoord van us.motelrocks.com
Hi Mitzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Hello I ordered white jeans and there’s…
Hello I ordered white jeans and there’s a stain on them
6 juli 2026
Antwoord van us.motelrocks.com
Hi Melhia, I am so sorry to hear that this has happened with your jeans - please make sure to reach out to the customer service team so that they can help get this resolved for you. I apologise for the inconvenience that this has caused.
Motel x
Great experience
Great experience! However, I bought 2 pair of jeans in 2 different colors but same size and model and the fitting changed significantly .
29 juni 2026
Antwoord van us.motelrocks.com
Hi Cat, thank you for leaving a review. I am sorry to hear that you have experienced an issue with the fit of your jeans - please make sure to reach out to the customer service team so that they can take a look into this for you!
Motel x
The design is great but the fabric is…
The design is great but the fabric is trash. You can get dresses from shien with this fabric at 1/4 the cost. Definitely wont but from this brand again unless they change fabrics.
5 juli 2026
Antwoord van us.motelrocks.com
Hi Kem, I appreciate you sharing your feedback regarding the fabric quality and this will be passed on to the relevant team - I apologise for any inconvenience caused.
Motel x
Antwoord van us.motelrocks.com
Hi Linda, thank you for leaving us a review. I am so pleased to hear that you have been happy with your shorts and I hope to see you shopping with us again soon!
Motel x
Easy exchange process
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that happen, but all in all, I was thankful that it was an option.
6 juli 2026
Antwoord van us.motelrocks.com
Hi Kim, thank you for leaving a review. I am so glad to hear that you have been happy with the exchange service provided and hope to see you shopping with us again soon!
Motel x
Shipped very quickly and the top is…
Shipped very quickly and the top is very cute. I love the colors!
6 juli 2026
Antwoord van us.motelrocks.com
Hi Jeanine, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
The blouse was as expected and my…
The blouse was as expected and my delivery was made on time, punctual! Great Customer Service!
6 juli 2026
Antwoord van us.motelrocks.com
Hi Eve, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Antwoord van us.motelrocks.com
Hi Adri, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
I made a return about 3 weeks ago
I made a return about 3 weeks ago, haven’t got my refund and the customer service email hasn’t gotten back to me.
8 juni 2026
Antwoord van us.motelrocks.com
Hi Clarisa, I am sorry to hear that you are awaiting a refund.
We cannot see any correspondence from you to our customer service team so please make sure to reach out via email, chat or phone to speak with an advisor. I apologise for any inconvenience caused.
Motel x
Antwoord van us.motelrocks.com
Hi Vanessa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Horrendous Quality
The quality of the clothes is actually horrendous. They don't fit as shown on the model, even though I bought the correct sizes. The fabric is so incredibly thin, and itchy as well. I had originally bought one top in December, and it was so itchy and bad quality I returned it for a gift card. I thought I just got unlucky, since I love the jeans from Motel ( I have 4 pairs which have all held up great, and are good quality, although I will say even though they are all the same model and size, they all fit different, which I don't mind). I had also previously bought motel-branded items from Urban Outfitters and all were comfortable and good quality, so I thought I got unlucky with said top. Since I had the gift card I went and ordered 3 tops, and one pair of shorts. All 4 of these items were really bad quality, super thin (gave off Shein, and honestly for $50 a shirt that's just crazy). Maybe I got unlucky but honestly, spend your money elsewhere or get Motel stuff in-store.
24 juni 2026
Antwoord van us.motelrocks.com
Hi Diane, I appreciate you taking the time to share your detailed feedback regarding the quality and fit of our clothing, particularly the tops and shorts you recently purchased. I understand your disappointment, especially given your positive experiences with our jeans and items bought from Urban Outfitters. Your feedback regarding the quality and fabric will be passed on to the relevant teams and I apologise for the inconvenience caused.
Motel x
Great quality jeans
It’s tricky to order jeans online. I usually order size 27, but motel rock's sizes go 26, 28, and so on. So I followed the size guide which is super helpful.
The color is exactly what I hoped for (vintage black). Good quality jeans, and not too thick denim which I like!
Fast shipping! I’ll shop again!
2 juli 2026
Antwoord van us.motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you have found the perfect fit in these jeans and that you have been happy with your order - I look forward to seeing you shopping with us again soon!
Motel x
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.