OSIM USA Reviews 161

Great product. Wonderful. I bought many massage products and this is the greatest one.

Great product with very good customer service.

Good service by Maggie Liu, great product and good value.

Tried out their new uJolly Sync back massager today in store. Very good massager with some awesome programs to choose from. Bought one today.

Very good experience with the Invisible Massage Chair

Literally scamming you. Bought the chair at the gamescom and everything was fine. Then unfortunately my power cable for the massage function broke. So I mailed them to find out which one I need to buy. Its an exclusive osim cable which can be only bought from osim. Ok, then I wanted to have the link to purchase it online. YOU CANT. YOURE LITERALLY SUPPOSED TO FLY TO THEIR HQ TO BUY A POWER CABLE!!!!! I'm not kidding, this is exactly what they told me. Can only recommend to all of you to stay as far away as possible from this company!!! Because if only the smallest thing breaks, it gets completey useless for you. Unless you live in Singapore and can buy the accessory from their HQ.

Derek Zhang at metrotown store has been great with my purchase experience

Aberdeen Osim has the best service! The new massage combo is amazing.

Thanis Maggie for helping me to get the amazing OSIM massager.💪💪💪💪💪💪💪❤️❤️❤️❤️🙏🙏🙏👍👍👍👍🍎🍎🍎🍎

At Aberdeen Osim and tried out the product that we have been wanting to get! It turned out awesome!!

I bought OSIM youlove3 massage chair for only 8 months, now the chair have problem and didn't work, i called the service department......very very very bad service, the service guy asked the problem and said would tell the technician and schedule an appointment for me, i waited 3 days no one called, kept calling/went to the store complaining, foe 4 days, the service guy called me, he didn't come to have a look and said the massage chair had problems on the "foot" part, and waiting for the parts (which would take 14 days for getting the parts, ridiculous...14 days for parts), after getting part would call me again, now i still waiting for their call. What a "GARBAGE" chair, only 8 months it broke, and NO SERVICE.

I purchased a massage chair from the OSIM store in October 2024, and the experience has been nothing but frustrating. The store assured me that they would haul away my old massage chair when the new one was delivered. However, when the delivery driver arrived, they claimed they had no instructions to pick up the old chair.

I immediately called the store, and they said they were too busy that day but promised to send someone to pick it up later. It has now been two months, and despite calling the store every two weeks to follow up, my old massage chair is still sitting in my living room, blocking our walkway and causing a major inconvenience.

The worst part is that the store has now started ignoring my calls altogether. This level of unprofessionalism and poor customer service is unacceptable. If you’re considering buying from OSIM, beware of false promises and lack of accountability.

I regret purchasing the Osim Udream Pro massage chair without thoroughly reviewing it. Despite its high price of around $10,000, the quality is very poor. I’ve had it for 6 months and faced Bluetooth issues three times, with two requiring part replacements. Shockingly, the first replacement lasted less than a month. To make matters worse, customer service was unhelpful when I escalated the issue. This chair is a waste of money for something marketed as a luxury product

Great service. Maggie is outstanding.

Great service. Sale associates are very friendly. You can try any massage chairs.

Bought the ulove3, back to July 2024, two month later ,the massage chair show error code 6, need to be replace some major parts inside, called and emailed the customer care, take two month for them to send some one come to replace the part , 5 hours later , after replace error code 6 is gone, but error code 22 show up. Two month went by. Bad customer service and support.

It is very good. I got it from richmond

Osim is a fraud, they do not provide services, to your massage chair, if you buy it you are on your own

Good & reliable product, we always use.
We have been OSIM customer for many years.

@Osim are scam artists! Bought their $8k "massage chair", piece of junk broke in a month. Their joke "support" is 1 repair guy for whole US who's been MIA over a month! $8k wasted on this dud that's now just gathering dust. Don't get conned by these thieves selling faulty crap with no service! I'm furious!!