OSIM USA Reviews 161

Attentive and prompt service when we came to buy a Smart DIY massage chair from the Richmond location.

Went to the Burnaby bc location at Metrotown to try a calf massager. Derek was working there and although he was already helping another customer, took the time to get me started with a demo. My wife and I ended up spending at least an hour in store while Derek patiently answered all our questions. At the end of the day, we ended up leaving with both a calf massager and portable back massager. We are very happy with our purchase experience and would recommend Derek and Osim to those considering massage products.

I recently purchased the Osim massage chair, and I must say that my overall experience was outstanding. From the moment I walked into the store, I was greeted by a sales advisor ( Anthony Leung in Markville Markham store ) who exhibited exceptional friendliness and patience.

The sales advisor took the time to understand my needs and preferences before guiding me through the various features and functions of the Osim massage chair. What truly set this experience apart was the detailed explanation provided. The advisor went above and beyond to ensure that I had a comprehensive understanding of how each massage function worked and how it could benefit me.

Their expertise was evident, and I never felt rushed or pressured during the process. It was clear that the sales advisor was genuinely invested in helping me make an informed decision based on my personal requirements.

As for the Osim massage chair itself, it has exceeded my expectations. The range of massage techniques and customizable options allows for a truly personalized and luxurious experience. The build quality is exceptional, and the design is not only aesthetically pleasing but also functional.

The level of relaxation and relief I've experienced since incorporating the Osim massage chair into my routine is remarkable. It's become a cherished addition to my home, providing a daily retreat that contributes to both my physical and mental well-being.

In conclusion, I highly recommend Osim massage chairs, and I am grateful for the exceptional service provided by the sales advisor. If you're in search of a high-quality massage chair and a customer-centric experience, look no further.

Very friendly sales person. Provides warranty and product repair after sale. Reasonable price.

Bought a uScalp2 at Aberdeen osim, it’s very comfortable for my head massage. Highly recommended !

I have been using Osim massagers for a few years. The products are very good and durable. The sales people are professional and patient. When l buy massager, Osim is my only choice.

I first reached out to Osim via the website. They responded quickly and were very helpful. They also called me back to see if I had any further questions (I did). My wife and I went to the Metrotown store and were able to try out the products in person. The staff were knowledgeable and helpful.

I had the pleasure of dealing with Osim's team, and I must say, their service exceeded my expectations. From the moment I walked in, their staff displayed professionalism and a deep understanding of their products. The knowledge they shared about warranties and repair costs left a strong impression on me. I highly recommend Osim for their exceptional service and expertise.

I had a fantastic experience with Derek Zhang at Osim. His professionalism was truly remarkable, and his in-depth knowledge of the warranty and repair cost was impressive. I was thoroughly satisfied with the level of service he provided.

Personalized massage experience at the comfort of your home 🩵 got the uJolly 2 Smart Back Massager and uSqueez 2 Smart Leg Massager from my hubby as a gift and I love it. Will be using it everyday 😊

My husband purchased the UDiva chair for my 50th birthday in July 2023. It arrived broken. The rollers didn’t work. It took three weeks to get it fixed. I used it 6 times and the rollers are off track again. We called for a repair 8/21 and we still haven’t heard back. It is September 1.

This chair continues to be on sale. Now you know why. It’s horrible. We were told we can return/exchange in 30 days but when my husband saw receipt, it stayed final sale no return..

Mico was super helpful! Great experience.

Knwoledable, friendly and attentive staff at Metrotown location

uThrone is nice! Service at Aberdeen’s store is very good.

This is very good brand which gives many equipment which relax our body….Overall good experience…

Came here to find a solution for shoulder relaxing. The staff helps us a lot on his professional experience. We ended up to buy ucozy 3d since we like it.

Nice service. Brought a pillow which is nice .

Wonderful experience tying out with udream line. Great customer service.

Employee knowledge was great. Very helpful. The technology in the equipment is amazing.