U.S. Cellular Reviews 

I recently attempted to upgrade my device through US Cellular's online portal. During the upgrade process, I was presented with promotional offers advertising a $0 cost for the Samsung Galaxy S25+ when trading in a device with a value of $50–$100 or more (was not presented immediately, had to find this notation). My current device, an older phone (~5+ years), was marked as upgrade-eligible and shown alongside these offers, with no indication that it would not qualify.

Only after completing the purchase — through a separate trade-in portal and or customer service call — that my device trade-in was valued at just $5, making it ineligible for the promotion.

This information was not disclosed prior to checkout, despite being available in their system.

I believe this constitutes a deceptive and potentially intentional practice that misleads consumers into agreeing to a 36-month financing plan under the false impression that they are receiving a promotional discount. The misleading nature of this process removes the ability to make an informed purchasing decision.

Additionally, the shipment was initiated within 12 hours, overnight, leaving virtually no window to cancel the order after discovering the truth the following morning.

This practice not only misrepresents promotional eligibility but may also violate fair marketing and consumer protection standards. I hope the FCC/BBB will help ensure transparency and accountability in how upgrade offers and trade-in values are presented to customers.

No one listens or tries to resolve issues. If you ask for a supervisor, they argue and don't want to transfer you. When you insist, they hang up on you. I spent over 2 hours trying to get a supervisor on the phone without being hung up on. Then the supervisor, instead of helping me fix the issue, put me on mute. I had to conference call customer support and after asking for a supervisor, she got on the phone and knew it was me. THIS is why I'm transferring to Verizon. Not to mention they have unlimited data and Hotspot for their plans. Also, when they hang up, they shut off your service so you have to restart your phone to join the network again. A rep at a store told me they are known for doing this lately.

I have the worst customer service. It is a scam. Never think of using this cellular provider. They’re just liars and scam artists

Billing and customer service issues. They advertised $39.99 internet after promo credit and auto pay credit and $29.99 phone plan after the autopay credit.

My first phone bill did not have the autopay credit, and I got a past due notice, which confused me because I set autopay up on their website, so I called customer service. It seems there was/is an issue for credit card payments if the customer sets them up on their website, and I was told a US Cellular rep needs to set credit card payments up. This is because their system is not accepting the credit card number you enter and enters some random number. After getting help from the rep to get my credit card info right, and the payment went through successfully, I asked about the autopay credit I expected. I was informed that they do not give the autopay credit if they charge a credit card. To get autopay credit, it has to be on a debit card or bank account credit. No one ever told me this, and I have gotten autopay credits from other carriers by using my credit card for the autopay payment. The rep said they would give me a courtesy credit for the autopay, which as of today I still have not received. Also, it seems that any autopay set up during a billing cycle will not take effect until the following billing cycle, which sucks when you think your bill is paid through autopay.

My first internet bill had two months of internet being billed and I called customer service arguing that there should be 2 months of the promo credits on the bill. After talking with customer service, they informed me the first bill will not have the promo credit, and I will get this upon cancellation of internet. I was able to get one of the two missing promo credits after escalating this to a supervisor. We will have to see if I get the other promo credit when I terminate service.

Their bills are also confusing and not easy to understand. I switched to US Cellular because after talking with the staff in the local store, with taxes and fees, I would be paying about the same as my previous carrier and getting a three year price lock. With taxes, fees and carrier charges, I am now paying approximately $18 more monthly.

Totally would give you 0 I have no signal ever it’s the crappy service I’ve ever had on top of that you guys have charged me $3500.00 two times now without authorization so with that being said you get no rating from me and you’re lucky I don’t report you to the Better Business Bureau

I'd give their internet service 0 stars but system doesn't allow. I have their internet service and my feelings are quite unsatisfactory. You buy so much data per month then system throttles yr service which I understand. It's advertised as unlimited service. My connection has ceased its 26 Feb. My data doesn't reset until 2 Mar. It not only throttles, my service has stopped. Maybe I need to look the word unlimited up in the dictionary. I've had many problems during my tenure with this company. Their is an upgraded modem but where I live it's not available. I'm stuck with horrible service for another year and a half. Wow! I'm warning people unless you want my circumstances don't do it. What a nightmare. If you read other reviews which I don't think us cellular does, other reviews broadcast a clear message.

I had an incredibly frustrating experience with US Cellular at the Norman, Oklahoma store and would not recommend them to anyone. My wife and I have been loyal customers for 10 years, but after this experience, we’re seriously considering switching providers.

We went to the store to trade in our phones and upgrade, as my wife was eligible for a solid promo. The associate told me that if I paid off the small remainder of my current phone's payment plan, I would also be eligible for the same promo. Sounds great, right? Well, turns out that was completely false.

On my next bill, I saw that we did not have the same promo. After calling the store manager and US Cellular customer service, I was told that because I paid off my phone early, I was not actually eligible for the promo—something the associate conveniently forgot to mention. And to make matters worse, they told me I could not trade my new phone back in for my old one. So basically, I paid extra money just to get a worse deal.

If that wasn’t enough, the associate also told us about a promo for an Apple Watch. I specifically asked for a 12-month payment plan, and they confirmed it. Surprise! Turns out the promo only applied to a 24-month plan. And just like before, when I called to get it fixed, the manager and customer service both said there was nothing they could do.

To top it all off, when I called to get this resolved, I was told that the associate who gave me all this misinformation had already been fired. That really makes me wonder—how many other people had the same experience we did? How many other customers were misled and overcharged because of bad information?

After 10 years of being a loyal customer, this is how we’re treated? At this point, I have zero trust in US Cellular associates. If they can’t even properly explain promotions, what are they getting paid for? This experience has convinced me to start looking for another provider. If you’re considering US Cellular, especially the Norman, Oklahoma location, I’d strongly suggest looking elsewhere.

In Moderation

Reviewed Feb. 7, 2025
I would really advise everyone to steer clear of this company, When I was with them over the course of several years I can say that all the service and equipment performed satisfactory without many problems. Overall, I was satisfied. The only reason I left US Cellular is because I decided to go with MINT since Consumer Reports rated it tops and it was considerably cheaper across the board. Now that you have the background here's what happened. The US Cellular phone I brought over from them and used it on the MINT network about a year now. A few weeks ago, my phone started slowing down. It was taking way too long to load stuff so I called US Cellular and they advised me a quick fix would be to do a reset of the phone. I followed their advice but as soon as I did and turned the phone back on, it produced a US Cellular screen lock that will not permit me to go into the settings nor have use of the phone. I visited the local US Cellular Store here in town. The clerk looked at in and told me he didn't know how to troubleshoot it and that I would need to come back another time. After this I have been on the phone attempting to get this matter resolved to no avail. Finally, customer service told me to drop it off at the store that they needed some numbers off of it. On Tuesday the 21st I stopped in the local store to let them know what was going on and to let them know that I will be dropping the phone off the next day. The clerk's response behind the counter was'' No you’re not". I told him yes, I am. He then told me if I bring the phone in he is going to throw it in the garbage and that I will never see it again. I told him if he did that, I will be walking out with a new phone and that I am bring the phone in the next day. He then told me that if I brought the phone in the next day he would call the police. I got in my car and was on the phone with customer service telling them about what I was experiencing when 2 police cars pulled up. I also observed the clerk giving me a obscene hand sign when I was waiting in my car The police told me if I bring the phone in that the clerk will have you arrested and issued a trespass warning to me. I finally got ahold of the district supervisor but she slammed me for telling the clerk that if he threw my phone in the garbage I would walk out with a new one. She kept cutting me short, said I deserved the treatment I got and refused to take a complaint from me. US Cellular will not fix the problem even though they are obligated to do so under the User Agreement I have never been treated so poorly by a company in all my life. I was always a believer that never judge a company by one of its employees BUT when you reach out and you receive the same poor treatment across the board when they should have been very eager to fix it and make it right, it says something about this company. THEY DON'T CARE.
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Very poor customer service and they don't reciprocate loyalty. After 10 years with them, my old legacy flip phone ($0.25/txt) finally broke. They tried to flat out gouge me to get another flipper.
Instead I went to a smart phone with Consumer Cellular - now have 2 lines with unlimited text and plenty of data for much lower charge than what I was paying for 1 line from USC... and always get great customer service from them. Four years later, have no regrets - wish I'd switched sooner!

US Cellular Internet SUCKS! When I signed up for this POS, I was told "it's the next big thing, right up there w/ Starlink" what a lie! The rep in the store said it would run around 80-90 mbps w/ no data limits - another lie! So I ordered Starlink a week ago, a friend installed it (for a fee), then I called US Cell to disconnect - they are billing me about $300 to disconnect - I told them of my store experience and they just didn't care. I also let them know I'll be filing complaints w/ Consumer Protection & the FCC. Consumers have to start fighting back against these horrible internet providers. I've had US Cell service for many years w/ not much issue - but I will disconnect that too after I get this internet deal over with. US Cellular use to care and provide stellar customer service - not anymore. Buyer Beware - Do not sign up for their internet service - karma will catch up to them eventually

I don't usually do this, but I'm going express my frustration about being a customer with UScellular. I highly don't recommend doing business with this company.

In July 2023 I bought a Prepaid Samsung A54 5G for MSRP of over $400. I went prepaid because I wanted the flexibility of no contract. I found the coverage area to not be reliable. I was missing calls and getting texts hours late. I returned to the Waldoboro location in September 2023. I told them I was not getting reliable coverage and I wanted to switch carriers. At this point I asked if I could get the phone unlocked. I was told by a service person in store that after 180 days the phone will unlock. I was clear that I was planning to cancel my service after talking to them that day.

I then bought another phone from Straight Talk and cancelled my service with US Cellular. I waited over the 180 days and called US Cellular support. They told me that the phone is unlocked and ready. I sat the phone aside for some time, and some months later contacted their support chat in mid-late 2024. I again was told the phone was unlocked.

Flash forward to today, I have the phone on eBay and I'm trying to sell it as "Unlocked". Out of curiosity, I booted the US Cellular phone and went through the phones initial factory setup screens. Immediately the phone tells me it's NETWORK LOCKED with US CELLULAR!! So I call the phone number they provided and talked to a customer service person again. NOW I'm told that you have to have 180 days of ACTIVE service before they will unlock the phone.

I'm very frustrated that I was told by both US Cellular's support team AND a local store wrong information. This wrong information caused me to switch carriers earlier than I should have. Now I have a phone that I can't sell because nobody wants a not unlocked phone. I'm out easily $400 dollars. I'm told I need to sign up for another four months of service just to unlock the phone. So basically a minimum of $200. So NOW I'd be out $600 to unlock the phone.

It's not a surprise to me that slowly but surely US cellular locations are closing. They are no longer a company you can rely or trust for coverage or support.

They are the biggest scammers when it comes to billing. They tell you it’s $59.99/ month for internet but then your bill is $142/month it’s false advertising and they need to be stopped or shut down. I had 3 phones on there plan an it cost me around 400$/month!
Us Cellular owes me a lot of money that I’m sure I’ll never see because they think they’re above the law.
This is unacceptable! One day they’ll get sued for their scamming!!

Sabraton store in Morgantown West Virginia. ABSOLUTELY TRASH, Tell you your bill is gonna be between 70-80$ a month. AND IT IS NEVER UNDER 100$. False advertising or maybe it was the fact I was the dudes first account he ever set up. Took the manager over a week to call me back to let me know yea they lied and I’m screwed. TRASH CAN COMPANY THAT LIES AND YOUR BILL IS NEVER WHAT THEY SAY. Left AT&T where it was 80$ a month for two phones. GO ANYWHERE EPSE WORST PHONE PLACE ON PLANET EARTH

I live in Morgantown West Virginia. I went to US Cellular in Granville town center. My experience was wonderful compared to the past. I actually had someone helping me. All three men were very helpful. Spencer Seth and Zachary were very helpful as the first time in many many years I felt really appreciate it as a customer. it will be 23 years. I have been with US Cellular the last time I was treated so well I signed up for US Cellular. You have great employees in those three. Thank you to Spencer Seth and Zachary. I think you should be training people to show them how to treat people and make them feel wanted and welcomed.

FYI. I just got started with US Cellular in which I purchased everything in Norfolk, NE. However, the reps there were absolutely no help in helping me get my internet system hooked up even after I had called the service line who was absolutely no help to me. I called the US cellular store in Hartington NE and they answered phone promptly and had me come in with my laptop and devices and got me hooked up and going . From now on I'll go there for my service issues.

We have “supposed” unlimited internet service but it’s very slow and when 600 gb have been used then the speed is so slow there is essentially no service. Phones have 1 to 2 bars.

US Cellular has no customer service line. The online help is no help at all. They have one stupid AI tech support.

I’m only with US Cellular right now because they are the only carrier in my area. I went from paying $25 a month for unlimited coverage to paying over $400 a month for 2 phones! I pay almost $100 a month for unlimited data yet 50% of the time I have to keep resetting my phone because I have zero internet or data. They charge outrageous prices for the worst service ever! Took me over a year to get some sort of credit for the iPhone I traded in. If another company moves into my area and charge way less then it’s adios and good riddance to US Cellular 😡

US Cellular is fast and reliable internet for me in the country. I've tried many others in my area and US Cellular came through for me. I have gotten up to over 400 mbp and uploads are better than any other services I've tried, so US Cellular has a very happy customer. Thank you, Cindy

I purchased home internet a year ago after having decent cell phone service with US Cellular for years. The service has been terrible - lots of outages and really slow speeds at times. The last two weeks were really bad so I called for support. I usually avoid calling because their customer service is horrendous. This time was no different. I was on the phone for over an hour and transferred to five different agents. I was told there is an outage that has been affecting our area for a while but they have no estimate on when it will be fixed. I was told by a second agent that I also do not have "unlimited data" as the store agent had originally told me - that they downgrade the speed after so many GB. No resolution even offered. I asked to speak with a manager and was told they are gone for the day. This is TERRIBLE service US Cellular. DO BETTER.